Accessibility Statement

We aim to make U.S. utility information easier to read, navigate, and understand for all visitors.

Mobile-friendly pagesReadable structureAccessibility feedbackContinuous improvement

Accessibility Statement

waterutilities.org/ is committed to making utility information easier to access, read, and understand. We aim to publish pages that are mobile-friendly, readable, clearly structured, and practical for people trying to solve billing, service, or utility-contact problems quickly.

Accessibility Goals

Clear headings that describe each section.
Plain language for complex utility topics.
Readable paragraph length and scannable checklists.
Mobile-friendly page layouts.
Descriptive link text where practical.
Tables that remain understandable on small screens.
Safety reminders for urgent utility issues.

External Website Limits

waterutilities.org/ may link to official utility portals, payment processors, PDFs, outage maps, or government websites that are outside our control. We cannot fix accessibility issues on external sites, but we can improve our own page instructions and link descriptions when problems are reported.

How We Improve Accessibility

Readable content: We use structured sections and practical wording.

Responsive design: We aim for pages that work on phones, tablets, and desktops.

Useful tables: Tables are used to compare utility tasks, offices, documents, and cautions.

Feedback review: We review accessibility reports and fix issues that affect our site where possible.

Report an Accessibility Issue

Email contact@waterutilities.org with the page URL, device, browser, assistive technology if applicable, and a short explanation of the problem.

Alternative Help

If you cannot access an official payment or service portal linked from our site, contact the utility directly by phone, in person, or through its official accessibility contact if available.