Longview Water Utilities 2026: Bill Pay, Login & Phone

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Palm Beach County Water Utilities • bill pay • emergency hotline • provider lookup • myAMI leak alerts

Palm Beach Utility Help Desk: Pay, Call, Start Service or Report Water Trouble

Use this page to avoid the most common Palm Beach utility mistake: paying or calling the wrong provider. Start with the provider check, then use the exact PBCWUD route for billing, emergencies, service changes, rates, water quality, AMI usage alerts, and customer-center visits.

Access PBCWUD Account Payment Options Call 561-740-4600 Check Provider First

Provider Check: PBCWUD or City of West Palm Beach?

Palm Beach County has more than 20 water utilities. PBCWUD is the largest, but not every “Palm Beach” address is a PBCWUD account.

If your bill says… Use this guide for… Correct official route Do not mix up
Palm Beach County Water Utilities Department / PBCWUD / pbcwater.com PBCWUD bill pay, start/stop/change service, emergencies, residential rates, myAMI and water quality. pbcwater.com / e-Bill login Do not call City of West Palm Beach for PBCWUD billing.
City of West Palm Beach Public Utilities City of West Palm Beach water, sewer, stormwater and city utility billing. WPB Public Utilities WPB emergency hotline is 561-822-2210, not the PBCWUD emergency option.
Another city, HOA, apartment, master-metered property or private utility Provider lookup and proof before paying. Find My Water Provider Apartment/condo units on master meters may not have individual PBCWUD myAMI alerts.

Best first step: match the provider name on your bill before paying online. If the provider is unclear, use the official “Find My Water Provider” map or call the number printed on your bill.

Fast Answer Board for PBCWUD Customers

Customer Service561-740-4600
Western / Glades877-477-1305
Boca & Delray561-278-5135
Need Official route Have ready Important detail
Pay online / view account PBCWUD e-Bill Account Account number, ID # from bill, ZIP code, payment method. Online account lets you view bills, pay bills with no fee, sign up for paperless billing and view usage history.
Pay by phone 561-740-4600 or 877-477-1305, option 2. Account number and checking/debit/credit details. PBCWUD start/stop page says credit card payments are not accepted over the phone for service-start deposit/account activation.
Start/stop/change service Call 561-740-4600 or 877-477-1305, option 4. Correct property address, government photo ID, proof of residency. Most new residential accounts require $110 deposit plus $35 account activation fee paid in advance.
Emergency water/wastewater issue 561-740-4600, option 1. Address, cross street, issue type, when it started, safety risk. Emergency hotline is available 24/7.
Walk-in customer service Boynton Beach or Belle Glade Customer Service Centers. Bill, account number, ID, proof, payment method. Walk-in hours: Monday-Friday, 8 AM-5 PM.
Billing/account question Contact Form or phone. Bill, account number, payment proof, screenshots. Contact form says normal email response turnaround is two business days.

Official PBCWUD Offices, Phones and Hours

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Boynton Beach Customer Center

9045 Jog Road
Boynton Beach, FL 33472

Customer Service: 561-740-4600
Walk-in: Mon-Fri, 8 AM-5 PM
Call Center: Mon-Fri, 7:30 AM-6 PM

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Western / Glades Office

2976 State Road 15
Belle Glade, FL 33430

Western Region: 877-477-1305
Walk-in: Mon-Fri, 8 AM-5 PM
Call Center: Mon-Fri, 7:30 AM-6 PM

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Mail / Administration

Palm Beach County Water Utilities Department
P.O. Box 24740
West Palm Beach, FL 33416

Admin / Engineering / Ops / Regulatory / Backflow / Tours: 561-493-6000
Fax: 561-740-4634

Service region note: PBCWUD serves unincorporated Palm Beach County customers and is described by the county as the largest county water utility, serving over 600,000 residents across a large service area. Use provider lookup if your address is inside a city or private utility area.

Official contact links:

PBCWUD Contact Us Help & FAQs Contact Form Find My Provider

Pay a Palm Beach County Water Utilities Bill

The safest payment path is: confirm provider, confirm 10-digit account number, choose the method that posts in time, and save proof before closing the screen.

Payment method Official detail Best for Avoid this mistake
Online account e-Bill Account supports online bills, online payment, no-fee payments, paperless billing and usage history. Most customers who want ongoing account access. Registration needs account number, ID # on bill and ZIP code.
Credit/debit card online Billing page says PBCWUD accepts MasterCard, Visa, Discover and American Express online. Fast payment from desktop or mobile. Make sure the website is pbcwater.com / ebill.pbcwater.com, not an ad or look-alike site.
Automatic Debit Sign up by logging into your account or using the Automatic Debit Form and returning it to PBCWUD. Recurring bank payment. Keep paying manually until automatic debit is confirmed active.
Check by phone Call 561-740-4600 or 877-477-1305, option 2. Phone payment without mail delay. Have routing/checking info ready when required.
Mail Use pre-addressed return envelope included with bill. Non-urgent check/money-order payment. Return the proper bill portion; do not send cash; allow enough time before due date; do not use tape or staples.
Bank bill pay Bank needs your 10-digit account number. Customers who use bank bill-pay dashboard. Bank confirmation does not always mean PBCWUD posted it immediately.
In person Boynton Beach Customer Center or Belle Glade Customer Center. Cash, card, money order or check; documents; urgent account help. Walk-in hours are Monday-Friday, 8 AM-5 PM, excluding holidays.
Drop box Check or money order only; transactions before 9 AM credited same business day. After-hours check/money-order drop. No cash in drop boxes.
Payment posting script: “I paid PBCWUD account [10-digit account number] on [date/time] by [method]. Confirmation number is [number]. Can you confirm it posted and whether anything remains due?”

Start, Stop or Change PBCWUD Service

Start residential service

  • First use Find Your Provider if unsure.
  • Call 561-740-4600 or 877-477-1305, option 4.
  • Have correct property address ready.
  • Have U.S. government photo ID.
  • Have proof of residency: closing deed, settlement statement, or owner-signed lease.

Fees to budget

  • Most new residential accounts: $110 deposit.
  • Most new residential accounts: $35 account activation fee.
  • Fees must be paid in advance.
  • Deposit amounts vary by meter size.
  • Credit card payments are not accepted over the phone for this service-start payment.

Stop / change service

  • Residential customers can call option 4 for most start/stop/change requests.
  • Bring or provide account number and identity details.
  • Have forwarding address for final bill.
  • Ask when deposit credit will apply.
  • Confirm service closure before moving out.
Customer type Required / useful documents Action route
Residential owner Government photo ID plus ownership proof such as closing deed or settlement statement. Call option 4 or visit customer service center.
Residential tenant Government photo ID plus lease signed by property owner. Call option 4 or visit customer service center.
Non-residential customer Owner/officer ID and SS4 form with EIN. If another person initiates service, owner/officer authorization letter plus ID copy may be required. Complete non-residential service application and visit customer center unless already established and eligible by phone.
Rental-property owner Owner account info and tenant vacate date. New account may be established in owner name after vacating tenant’s service termination date.

Base-fee warning: PBCWUD says once connected to the system, the customer must pay a base facility fee for service availability whether or not water is actually used.

Water or Wastewater Emergency

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PBCWUD emergency

Call: 561-740-4600, option 1

Use for immediate water or wastewater emergencies if PBCWUD is your provider.

🏙️

West Palm Beach emergency

Call: 561-822-2210

Use only for City of West Palm Beach Public Utilities water, sewer or stormwater emergency.

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Before reporting

Confirm provider, then give exact address, nearest cross street, problem type, time noticed, photos only if safe, and whether neighbors are affected.

Problem What to say What to do safely
Main break / street leak “Water is flowing/bubbling at [address/cross street]. It started around [time].” Stay away from traffic, sinkholes, pavement damage and fast-flowing water.
No water / low pressure “No water/low pressure at [address]. Neighbors [are/are not] affected.” Check provider, account status and nearby work before assuming outage.
Wastewater / sewer backup “Wastewater is backing up at [fixture/location].” Stop using water if backup worsens; keep children and pets away.
Boil-water notice concern “Is there an active notice for [address/community]?” Check official PBCWUD news and alerts before relying on social media.
Emergency script: “I’m a PBCWUD customer at [address]. I’m reporting [main break/no water/low pressure/sewer backup]. It started around [time]. Is this already assigned, and what should I do until a crew responds?”

Residential Rates and Bill Line Items

Rate increase note

PBCWUD residential rate page states a 3.687% rate increase became effective October 1, 2025.

Base + commodity

The average potable water bill has a fixed Base Facility Fee plus a variable Commodity charge based on usage.

Usage matters

Base Facility Fees are charged monthly for service availability regardless of usage. Commodity charges rise with actual water use.

Residential rate / item Current official detail shown User action
Single-family 5/8" x 3/4" base facility fee Potable Water $14.09; Wastewater $25.13; Combined PW & WW $39.22. Compare base charges before assuming usage is high.
Single-family 1" base facility fee Potable Water $32.16; Wastewater $57.33; Combined $89.49. Larger meter size means higher base fee.
Single-family 1.5" base facility fee Potable Water $69.52; Wastewater $123.92; Combined $193.44. Check meter size on unusual bills.
Single-family 2" base facility fee Potable Water $112.83; Wastewater $201.09; Combined $313.92. Large homes/irrigation/meter changes can affect base charge.
Multi-family base facility fee Potable Water $11.06; Wastewater $22.01; Combined $33.07. Master-metered apartments may not receive individual usage alerts.
Un-metered wastewater $38.26. Check whether your account is sewer-only/unmetered.
Reclaimed water 5/8" x 3/4" $4.17 with paid connection fee; $8.51 without paid connection fee. Useful for irrigation/reclaimed service questions.
Hydrant meter, 5/8" or 20 GPM $450 deposit; $37.35 monthly base fee; usage tiers listed for Oct. 1, 2025-Sept. 30, 2026. For construction/temporary water, use hydrant meter process, not residential account.

Official rate links:

Residential Rates Non-Residential Rates Hydrant Meter Fees

High Bill, Leak Alert or Usage Spike

Use myAMI

myAMI is separate from the billing account and lets customers monitor water usage in real time.

Leak indicators

AMI meter display has nine digits; the last two digits can be used as leak indicators to detect flow through the meter.

Alerts

myAMI allows usage alerts for billing cycle, day, multi-day or vacation period.

Master meters

Apartment/condo units on master meters cannot receive individual myAMI alerts for their unit.

High-bill check What official info says What to do
Account setup for myAMI Need 10-digit account number and 4-digit account ID# from top of bill. Set up at pbcwater.com/myAMI before a leak happens.
Invitation link myAMI invitation link is valid for 24 hours. If expired, repeat setup and request a new invitation.
Hourly/daily estimates myAMI hourly/daily usage values are estimates and may differ from billed usage. For bill comparison, select usage details and enter billing-statement date range.
Meter box obstruction Weather or objects over the meter box can delay data/alerts. Keep meter box accessible and unobstructed.
Suspicious usage while away myAMI can monitor usage while traveling or away from home. Create vacation-period alert and add trusted alert recipients if needed.
Billing question AMI improves meter-read precision and can help resolve billing questions faster. Call customer service with usage chart, account number and bill period.
High-bill script: “My bill increased from [old amount/usage] to [new amount/usage]. I checked myAMI for [date range]. Can you compare the billed usage with the meter usage and explain whether there is continuous flow or a possible leak?”
AMI Overview myAMI FAQ myAMI Login

Water Quality, CCR Reports and Chlorine Flush

Latest CCR

PBCWUD’s home/news section says the annual Consumer Confidence Report is available online and explains treatment process and water-quality standards.

Report copy

Public information team is listed for printed water-quality report requests at 561-493-6066.

Chlorine flush

PBCWUD posts semiannual water system modification notices when free chlorine temporarily replaces chloramine.

Question Official source detail User action
Where is my report? Publications page lists CCR_2025.pdf, CCR_2024.pdf and CCR_2023.pdf. Open current Water Quality Report from PBCWUD publications/water-quality page.
Why does water taste/smell different? During chlorine-flush periods, disinfectant type may change temporarily. Check latest PBCWUD news before assuming contamination.
Boil-water notice? PBCWUD posts news releases for boil-water notices and retractions. Use official PBCWUD news/alerts; do not rely only on social media screenshots.
Water safety report? CCR explains water source, treatment and testing results. Search by current report year and confirm provider is PBCWUD.
Lead/copper question? PBCWUD has a Lead and Copper resource page and provider-area map guidance. Use official resource page and call customer service if property-specific.

Official water-quality links:

Water Quality Publications & CCR PDFs Lead & Copper EPA CCR Guide

Scam Protection: Don’t Pay a Fake Utility Caller

Threat call?

PBCWUD has warned that threatening immediate disconnection unless funds are received is not an operational practice of the department.

Check source

Pay attention to web and email addresses. Malicious websites can imitate trusted sites with small spelling changes.

Safe action

If unsure, hang up and call the customer service number printed on your bill or 561-740-4600.

  • Never give personal or bank information to an unsolicited caller.
  • Do not respond to suspicious emails asking for account numbers, passwords or Social Security numbers.
  • Use pbcwater.com or ebill.pbcwater.com for PBCWUD payment/account actions.
  • Call PBCWUD directly if a message threatens immediate disconnection.
    • PBCWUD Scam Warning

    Trash, Recycling and Yard Waste: Not PBCWUD

    Palm Beach water customers often search trash and recycling together with utilities. PBCWUD handles water/wastewater; county waste questions generally route to the Solid Waste Authority or your municipality.

    SWA Customer Information

    Phone: 561-697-2700
    Email: contactcis@swa.org

    SWA address

    Solid Waste Authority of Palm Beach County
    7501 N Jog Road
    West Palm Beach, FL 33412

    West Palm Beach Solid Waste

    If you are a City of West Palm Beach customer, use 561-822-2075 for Solid Waste office or 561-822-2222 24-hour city phone.

    Question Correct route Do this first
    Garbage pickup, recycling, yard waste, hurricane cleanup, hazardous materials SWA Customer Information Services Give address, municipality/unincorporated status, pickup issue and photos if useful.
    Find pickup schedule SWA official website Use the address-based pickup schedule tool.
    Hazardous waste SWA hazardous waste resources. Do not pour chemicals, paint, oil or hazardous materials into drains or stormwater systems.
    City of West Palm Beach sanitation WPB Solid Waste Use city route if your bill/service is City of West Palm Beach.

    Map, Offices and Drop-Off Reference

    Use the Boynton Beach Customer Service Center as the main PBCWUD walk-in/payment/service location. Belle Glade customers can use the Western Region Customer Service Center.

    Location Address Use for
    Boynton Beach Customer Service Center 9045 Jog Road, Boynton Beach, FL 33472 Walk-in customer service, in-person payment, service documents, account help.
    Western Region Customer Service Center 2976 State Road 15, Belle Glade, FL 33430 Western/Glades customer service, payments, service documents, account help.
    PBCWUD mailing address P.O. Box 24740, West Palm Beach, FL 33416 Mail correspondence and payment route when official bill envelope/instructions apply.
    Palm Beach County Main Library drop box reference 3650 Summit Boulevard, West Palm Beach, FL Listed by PBCWUD payment page as payment/drop-box area reference.
    West Boca Branch Library reference 18685 State Road 7, Boca Raton, FL Listed by PBCWUD payment page as payment/drop-box area reference.
    Solid Waste Authority 7501 N Jog Road, West Palm Beach, FL 33412 Trash, recycling, yard waste, hurricane cleanup and hazardous material questions.

    Map tip: for exact payment box or provider coverage, use the official PBCWUD payment page and provider map. Google Maps is for directions only, not account eligibility.

    Palm Beach Water Utilities FAQ

    What is the Palm Beach County Water Utilities customer service number?

    Call PBCWUD Customer Service at 561-740-4600. Boca and Delray customers can also use 561-278-5135. Western/Glades customers can use 877-477-1305.

    What is the PBCWUD emergency number?

    For PBCWUD water or wastewater emergencies, call 561-740-4600 and select option 1. The emergency hotline is available 24/7.

    Where are the Palm Beach County Water Utilities customer centers?

    PBCWUD lists customer centers at 9045 Jog Road, Boynton Beach, FL 33472 and 2976 State Road 15, Belle Glade, FL 33430. Walk-in hours are Monday-Friday, 8 AM-5 PM.

    How do I pay my PBCWUD bill online?

    Use the official e-Bill account at ebill.pbcwater.com. Online access lets customers view bills, pay bills with no fee, enroll in paperless billing and view usage history.

    Can I pay by phone?

    Yes. Call 561-740-4600 or 877-477-1305 and select option 2 for automated payment. For start-service deposits/account activation, the official start-service page says credit card payments are not accepted over the phone.

    What do I need to start residential service?

    Have the correct property address, U.S. government photo ID and proof of residency such as closing deed, settlement statement or owner-signed lease. Most new residential accounts require a $110 deposit and $35 account activation fee paid in advance.

    How do I stop or change service?

    Residential customers can call 561-740-4600 or 877-477-1305 and select option 4 for most start, stop or change requests, or visit the Boynton Beach or Belle Glade customer center.

    What is myAMI?

    myAMI is a separate free usage-monitoring portal for PBCWUD customers. It can show water usage, provide alerts and help spot spikes that may indicate a leak.

    What do I need to register for myAMI?

    You need the PBCWUD 10-digit account number and 4-digit account ID# from the top of your billing statement.

    How do I check if PBCWUD is my provider?

    Use the official Find My Water Provider map and enter the address. Palm Beach County has more than 20 water utilities, so not every Palm Beach address is served by PBCWUD.

    What if I am a City of West Palm Beach utility customer?

    Use City of West Palm Beach Public Utilities instead of PBCWUD. West Palm Beach lists 561-822-2210 for water, sewer or stormwater emergencies and 561-822-1300 for utility billing payment by phone.

    Where can I find PBCWUD water quality reports?

    Use the PBCWUD Water Quality page or Publications and Documents page. The publications page lists Consumer Confidence Reports such as CCR_2025.pdf, CCR_2024.pdf and CCR_2023.pdf.

    Who handles Palm Beach County trash and recycling?

    Water/wastewater is PBCWUD. Trash, recycling, yard waste, hurricane cleanup and hazardous materials questions generally go to the Solid Waste Authority of Palm Beach County at 561-697-2700 or contactcis@swa.org, unless your municipality provides a separate route.

    Is this the official PBCWUD website?

    No. This is an informational guide. Use official PBCWUD links for live balance, payment posting, service status, provider lookup, emergency instructions, rates, documents and notices.

    30-Second Palm Beach Utility Checklist

    First: verify provider. PBCWUD uses pbcwater.com / ebill.pbcwater.com. City of West Palm Beach has different phone numbers and portal routes.

    Paying PBCWUD: use e-Bill account, phone option 2, mail, bank bill pay, in-person office or drop box. No cash in mail/drop box.

    Starting service: call option 4, prepare address, photo ID, proof of residency, $110 typical deposit and $35 activation fee.

    Emergency: PBCWUD emergency is 561-740-4600 option 1. West Palm Beach utility emergency is 561-822-2210.

    High bill: set up myAMI, check usage alerts, compare billing period, inspect leaks, and call with your 10-digit account number plus 4-digit ID#.

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