Fix Your Killeen Water Account Faster
Use this guide like a quick City of Killeen utility desk: pay the bill, call the right number, open/start/stop service, avoid payment posting mistakes, report leaks or sewer overflows, check water quality, and understand the solid-waste or conservation items that may affect your bill.
Killeen Utility Action Board
| What you need | Use this official route | Have ready | Exact detail that matters |
|---|---|---|---|
| Pay online or login | City of Killeen Click2Gov Utility Billing | Account number from your utility bill. | Account status can block online payment. Save confirmation before closing. |
| Pay by phone | 254-220-4183 | Account number, card/payment method, amount due. | City page lists a $2.00 fee for all online and phone payments. |
| Billing, start/stop/transfer, documents | 254-501-7800 / utilitybilling@killeentexas.gov | ID, bill, lease/deed, proof of SSN, payment proof, notice. | Same-day new/transfer service requests must be received by 2:00 PM. |
| After-hours reconnect | 254-501-7800, option 2 | Account number, address, payment proof, reconnect amount. | After-hours service is available for an additional fee. |
| Water leak / sewer blockage / overflow | 254-501-6500 or 254-501-6319 | Exact location, cross street, time started, photos if safe. | Suspicious activity around pump stations, tanks or sewer facilities: call 911. |
| Stop service / final billing | Disconnection Request Form | Account holder info, service address, government-issued photo ID. | Customer remains responsible for billing until Utility Collections is contacted and confirmation is received. |
Do this first: match the provider name, account number, and service address before paying. Killeen-area addresses may be City of Killeen, Fort Cavazos-related housing, WCID/WSC, apartment submeter, landlord-billed, or another provider.
Official City of Killeen Utility Profile
Utility Collections
Address:
210 W Avenue C
Killeen, TX 76541
Phone: 254-501-7800
Hours: Monday-Thursday, 7 AM-6 PM
Payment routes
Online: Click2Gov Utility Billing
Phone payment: 254-220-4183
Mail: Utility Collections Division, PO Box 549, Killeen, TX 76540-0549
Water & Sewer
Leaks/blockages/overflows:
254-501-6500 or 254-501-6319
Source water: treated water from Bell County WCID #1, drawn from Lake Belton.
Pay a Killeen Water Bill Without a Posting Mistake
Online
Make payment, view billing/payment history, set up/manage automatic payment, and update contact info.
In person
Utility Collections Division
210 W Avenue C
Killeen, TX 76541
Utility Collections Division
PO Box 549
Killeen, TX 76540-0549
| Payment detail | Official fact | What users should do |
|---|---|---|
| Online/phone fee | $2.00 fee is applied to all online and phone payments. | Do not dispute the bill just because the processor adds the listed fee. |
| Accepted payment types | Checks, debit cards, Discover, MasterCard, money orders, travelers checks, and Visa. | Confirm which method is accepted for your channel: online, phone, mail, in-person, reconnect. |
| Account status | The payment portal may reject payment if account status does not allow payment. | Call Utility Collections if online payment fails or account is past due. |
| After-hours reconnect | Utility Collections lists after-hours reconnect at 254-501-7800, option 2. | Ask whether payment, fee, account note, or appointment is required before reconnect. |
| Payment proof | Card/bank proof is not always the same as city account posting. | Save confirmation number, date/time, amount, portal/phone route, and staff name if calling. |
Start New Water Service in Killeen
Residential new account
- Complete the Residential Service Request.
- Return it in person or by email with required documents.
- Same-day service request must be made by 2:00 PM.
- After-hours service is available for an additional fee.
- Standard residential deposit: $90.00.
- Good Credit Waiver: prior 12 months of City of Killeen service with no late payment.
Residential documents
- Application.
- Lease or proof of ownership.
- Picture identification for each person listed on the account.
- Proof of Social Security Number for each person listed.
- Accepted ID examples: Alien Registration Card, Driver License, Military ID, Passport.
- SSN proof examples: tax return, paycheck with full SSN, Social Security Card, W-2.
Form shortcut: use the official Residential Service Request. The form page lists City of Killeen Utility Collections, newservice@killeentexas.gov, 210 W Avenue C, and 254-501-7800.
Commercial Utility Service: Documents and Deposits
| Commercial requirement | Official detail | User note |
|---|---|---|
| Application | Commercial Service Application returned in person or by email with required documents. | Same-day service request must be received by 2:00 PM. |
| Business proof | One of: Articles of Incorporation, Assumed Name Certificate, Certificate of Partnership, or Proof of Ownership. | SeamlessDocs commercial form also asks for ownership/business proof upload. |
| Required documents | Certificate of Occupancy, lease/deed, photo ID, proof of Tax ID or SSN. | If not owner, provide authorization letter on company letterhead. |
| Deposit by meter size | 3/4 meter $75; 1 meter $150; 1.5 meter $200; 2 meter $300; 3 meter $400; 4 meter $500; 6 meter $700; 8 meter $900. | Call 254-501-7800 to confirm meter size and deposit before applying. |
Transfer, Stop or Disconnect Service
Transfer residential service
- Must come to Utility Collections office.
- Same-day transfer requires being in office by 2:00 PM.
- Applicant must be listed on current account and new lease/deed.
- Primary account person must be on the new lease/deed.
- Both addresses can stay on for up to 7 calendar days.
- Longer than 7 days requires second deposit for new address.
Transfer commercial service
- Must come to Utility Collections office.
- Same-day service requires being in office by 2:00 PM.
- Applicant must be an authorized agent or bring authorization letter.
- Certificate of Occupancy, lease/deed, and photo ID are required.
- If new deposit is higher, pay the difference before connection.
Stop / disconnect service
- Customer must contact Utility Collections to stop billing.
- If you do not notify the department, charges continue.
- Request by office, email, or phone at 254-501-7800.
- Email requests require the disconnection request form.
- Keep the confirmation number.
No Water, Leak, Sewer Backup or Field Emergency
Water leak / main issue
Call: 254-501-6500 or 254-501-6319
Give exact location, cross street, water flow description, and start time.
Sewer blockage / overflow
Call: 254-501-6500 or 254-501-6319
Avoid wastewater contact. Stop using fixtures if backup worsens.
Suspicious activity
Suspicious activity around water pump stations, storage tanks, or sewer facilities should be reported to Killeen Police by calling 911.
| Problem | Say this | Have ready |
|---|---|---|
| No water / low pressure | “The property at [address] has no water/low pressure. It started around [time].” | Address, all taps or one tap, neighbors affected, account status. |
| Street leak | “Water is flowing/bubbling at [street/cross street].” | Nearest address, traffic hazard, photos only if safe. |
| Sewer backup | “Wastewater is backing up at [fixture/location].” | Room affected, time started, plumber findings if any. |
| Hydrant or meter hazard | “There is a damaged/exposed utility asset at [location].” | Address, landmark, safety risk, whether water is flowing. |
Sewer Service Line Blockage: Public ROW Program
Who is covered?
- City of Killeen residential sewer service customers.
- Repairs related to residential sewer service line issues in the public right of way.
- Covered issues can include leaks, permanent blockages, collapses, and root intrusions in the ROW.
- No limitation is listed on the number of ROW repairs.
What is not covered?
- Private-property sewer service line issues between house and pavement/sidewalk/curb/roadway.
- Commercial properties.
- Properties with five or more dwelling units.
- Damage from circumstances other than normal wear and tear.
If you suspect a sewer service line issue: call Service Line Warranties of America at 1-833-785-4547. A crew determines location; if the issue is in the public ROW, a plumber may be dispatched at SLWA’s discretion and expense.
Prevention: never flush anything except human waste and toilet paper; never pour fats, oils, melted butter, salad dressing, or food scraps down drains. Used cooking oil should go to the Killeen Recycle Center route, not the sewer.
High Killeen Water Bill: Evidence Before Dispute
Compare usage first
Compare current usage with prior month and same season last year. Dollar amount alone can hide water, sewer, solid waste, fee, or deposit changes.
Test silent toilets
Put dye or food coloring in the tank. Wait without flushing. Color in the bowl usually means a flapper/leak problem.
Check outdoor use
Irrigation, hose bibs, pool filling, pressure washing, softeners, and damp soil near the meter can create large increases.
| Check | What to look for | What to save |
|---|---|---|
| Meter / continuous use | Usage when all water is off, overnight usage, spinning leak indicator if visible. | Meter photo, date/time notes. Do not tamper with city equipment. |
| Toilets | Running toilet, dye test failure, flapper leak, overflow tube issue. | Photo, part receipt, repair date. |
| Irrigation | Broken sprinkler head, stuck valve, controller schedule, runoff onto street. | Controller photo, repair invoice, watering schedule. |
| Water softener | Regeneration loop or drain line issue. | Service record or plumber note. |
| Bill line items | Water, sewer, solid waste, drainage, late fee, reconnect, deposit, returned payment. | Copy of bill and marked line item you are questioning. |
Water Quality, Source Water, Lead and Conservation
Source water
Killeen obtains drinking water from Belton Lake, a surface water source in Belton, Texas.
The City purchases treated water from Bell County WCID #1.
Water report contacts
Water/sewer info/problems/emergencies: 254-501-6500
Water billing questions: 254-501-7800
Public participation
CCR lists City Council meetings on the 2nd and 4th Tuesdays at 3 PM in City Hall Council Chambers, 101 N College Street.
| Concern | Useful official detail | What to do |
|---|---|---|
| Brown/cloudy water | Killeen has about 600 dead-end flushers; flushing can relate to water quality and system maintenance. | Note hot/cold tap, one faucet/all fixtures, time started, and nearby flushing or main work. |
| Lead service line check | City quick links include a Killeen Lead Service Line Inventory Live Map. | Use the map and call Water & Sewer if your property material is unclear. |
| Stage 1 conservation | Even addresses: Sundays/Thursdays. Odd addresses: Saturdays/Wednesdays. Voluntary irrigation times: midnight-10 AM or 8 PM-midnight. | Check current stage before watering because stages can change. |
| CCR contaminant table | 2024 CCR reports no violation for listed disinfection byproducts, inorganic contaminants, lead/copper action-level table and other shown items. | Open the current CCR PDF and contact Water & Sewer for report-specific questions. |
| Saving water / lowering bill | CCR conservation tips include repairing leaky fixtures, installing flow restrictors, turning water off while brushing teeth, running full loads, reducing shower time, and watering lawn at night. | Start with leaks, toilets, irrigation, and shower/laundry habits before disputing normal usage. |
Solid Waste Items That Can Affect a Utility Customer
Solid Waste Division
2003 Little Nolan Road
Killeen, TX 76542
Phone: 254-501-7785
Hours: Monday-Friday, 8 AM-5 PM
Drop-off recycling
Drop-off trailers are listed near Killeen Rodeo Grounds at 3201 S. WS Young Drive and at 2906 E. Rancier Avenue, Monday-Friday.
| Solid waste question | Official detail | Why it matters on a utility guide |
|---|---|---|
| Overloaded container | Solid Waste page lists updated fees effective October 1, 2025, including overloaded container fee. | Some customer questions are solid-waste billing, not water usage. |
| Recyclable materials | Accepted: all types of paper, #1 and #2 plastics, steel/tin/aluminum cans and cardboard boxes. | Use proper drop-off route instead of contaminating garbage/recycling. |
| Not accepted in recycling trailers | Household garbage, plastics #3-#7, plastic shopping bags, Styrofoam, wax-lined cartons such as milk cartons and juice boxes. | Avoid rejected materials and orange-tag problems. |
| Transfer Station | 12200 State Highway 195; hours listed Monday, Tuesday, Thursday, Friday 8 AM-5 PM and Wednesday/Saturday 8 AM-3 PM. | Useful for bulky or disposal questions tied to utility customers. |
Utility Assistance and Seniors Count
Seniors Count basic requirements
- Must reside in City of Killeen.
- Must have an active water account.
- Must be at least 60 years old at time of applying.
- Application support is tied to Utility Collections.
Documents to prepare
- Photo ID for everyone living in the home.
- Proof of income for everyone living in the home.
- Proof of house payment, rent, or property taxes if house is paid off.
- Utility bills.
- Out-of-pocket medical expenses.
- Home or car repair bills within the last 30 days.
Where to go: the Seniors Count form says to bring documents to Utility Collections at 210 W Avenue C and see customer service to fill out the application and submit documents.
Wrong Provider Check: Killeen, Fort Cavazos, WSC or Apartment Billing?
| Searcher situation | Could mean | How to confirm before paying |
|---|---|---|
| City of Killeen water bill | City Utility Collections / Click2Gov. | Bill should show City of Killeen or Killeen Utility Collections and account number. |
| Killeen apartment water charge | Property manager, submeter company, master meter, or allocated billing. | Check lease and ask who owns the utility account. |
| Fort Cavazos-area address | Military housing or separate service routing may apply. | Use your lease/housing office and provider name on bill before paying city portal. |
| Outside city limits | WSC/WCID/rural provider may serve the address. | Match provider name and service address; do not assume Killeen city billing applies. |
| Owner/landlord account | Landlord may hold account and bill tenant separately. | Ask for bill copy, meter method, fees, and dispute route. |
Payment safety rule: match three things before submitting money: provider name, service address, and account number. If one does not match, call first.
Utility Collections Map and Office Details
| Office / place | Official detail | Use for |
|---|---|---|
| Utility Collections | 210 W Avenue C, Killeen, TX 76541; 254-501-7800; Monday-Thursday 7 AM-6 PM. | Billing, payments, start/stop/transfer, deposits, documents, assistance. |
| Mailing address | Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. | Mail payments when not urgent. |
| City Hall | 101 N College Street, Killeen, TX 76541. | City contact and Council Chambers / public meeting context. |
| Solid Waste Division | 2003 Little Nolan Road, Killeen, TX 76542; 254-501-7785. | Solid waste service and container questions. |
| Recycling Center | 111 E Avenue F, Killeen, TX 76541; 254-554-7572. | Recycling questions and drop-off guidance. |
Official Links Used in This Guide
Water Utilities Killeen FAQ
What is the City of Killeen water bill phone number?
Utility Collections lists 254-501-7800 for billing and account help. Payment by phone is listed as 254-220-4183.
Where is Killeen Utility Collections located?
Utility Collections is located at 210 W Avenue C, Killeen, TX 76541. Listed hours are Monday through Thursday, 7 AM to 6 PM.
How do I pay my Killeen water bill online?
Use the official City of Killeen Click2Gov Utility Billing system linked from the city’s Online Payments or Utility Collections page. Enter the account number shown on your utility bill.
Is there a fee for online or phone utility payments?
Yes. Utility Collections lists a $2.00 fee applied to all online and phone payments.
What documents are needed to start residential water service?
You need the application, lease or proof of ownership, picture identification for each person listed on the account, and proof of Social Security Number for each person listed.
What is the residential water deposit in Killeen?
The official Utility Collections page lists a $90.00 standard residential deposit. A Good Credit Waiver may apply if you previously had 12 full months of City of Killeen service with no late payment.
What is the same-day service cutoff?
New and transfer service pages say same-day service requests must be made or received by 2:00 PM. After-hours service is available for an additional fee.
How do I stop Killeen water service?
Contact Utility Collections by office, email, or phone at 254-501-7800. If emailing, complete the official Disconnection Request Form. Keep the confirmation number.
Who do I call for a water leak or sewer overflow?
For water leaks, sewer blockages, or overflows, call 254-501-6500 or 254-501-6319. Suspicious activity around water or sewer facilities should be reported to 911.
Where does Killeen drinking water come from?
The City of Killeen obtains drinking water from Belton Lake and purchases treated water from Bell County Water Control and Improvement District No. 1.
What are Killeen Stage 1 watering days?
At Stage 1, even-numbered addresses are asked to voluntarily irrigate on Sundays and Thursdays; odd-numbered addresses on Saturdays and Wednesdays. Suggested times are midnight to 10 AM or 8 PM to midnight on designated days.
Is sewer line repair in the public right of way covered?
City residential sewer service customers may use the SLWA public right-of-way sewer line program for covered residential sewer line issues. Call SLWA at 1-833-785-4547 to begin the process.
Is this the official City of Killeen website?
No. This is an informational guide. Confirm live balance, fees, due dates, notices, forms, and emergency instructions with official City of Killeen sources.
30-Second Killeen Water Checklist
Paying? Use Click2Gov or phone payment, know the $2.00 online/phone fee, save confirmation, and call if past due.
Starting service? Residential form + lease/proof of ownership + photo ID + SSN proof + $90 deposit unless waiver applies.
Transferring? Go to Utility Collections by 2 PM for same-day service; both addresses can overlap up to 7 calendar days.
Stopping service? Contact Utility Collections and keep the confirmation number or charges continue.
Leak/sewer issue? Call 254-501-6500 or 254-501-6319 with exact location and safety details.