Abilene Utility Water Help: Pay, Start Service, Report Leaks or Read Charges
Use this as a scan-first City of Abilene utility desk. It covers water bill payment, account setup, disconnects, emergency leaks, sewer stops, rates, watering days, conservation stages, trash, brush, bulky disposal, recycling, and official maps.
Fast Answer Board
| Need | Official action | Have ready | Important detail |
|---|---|---|---|
| Pay without login | Quick Pay | 8-digit account number and customer number. | Portal says no login is necessary for Quick Pay. |
| Full online account | Utility Billing login/register | Email, account number, customer number, service address. | Use to view details, manage single/multi accounts, multi-bill pay, and e-Billing. |
| Billing question | 325-676-6405 | Bill, account number, customer number, service address, payment proof. | Use for payment posting, account setup, disconnect, billing structure, or transition questions. |
| Water leak / sewer stop | 325-676-6000 | Exact address, cross street, issue type, when it started. | Official help article says this number is answered 24/7 by a real person and is for emergencies only. |
| Apply for service | Water, Sewer, Refuse Application | Online form or PDF application, ID copy, service address, move-in date. | Mail to P.O. Box 3479 or use drop box at 4595 S. 1st Street if applying offline. |
| Disconnect service | Submit disconnect request, call 325-676-6405, or visit office. | Stop date, forwarding address, account number, ID if requested. | Do not assume service is closed until the City confirms. |
| Trash / brush / bulky | 325-676-6053 | Address, collection day, container/bulk issue, water bill if using drop-off sites. | Solid Waste is the only authorized trash collector inside Abilene city limits, except short-term construction debris. |
Do this first: If a bill is late, a payment is missing, or service may be interrupted, call 325-676-6405 before using slow mail or bank bill pay. Ask which payment method updates the account fastest.
Official Offices, Phones and Mailing Details
Customer Service Center
Physical address:
4595 S. 1st Street
Abilene, TX 79605
Phone: 325-676-6405
Email: customerservicecenter@abilenetx.gov
Customer Service mailing
City of Abilene
P.O. Box 3479
Abilene, TX 79604
Use for mailed applications and utility-billing correspondence when official instructions allow mail.
Water Utilities admin
Water Utilities Administration
555 Walnut Street
Abilene, TX 79601
Administration: 325-676-6419
Customer service: 325-676-6405
Official starting pages:
Pay an Abilene Municipal Utility Bill
Abilene utility billing can include water, sewer, refuse/solid waste, environmental charges, customer service charges, and meter-size charges. Identify the exact line item before calling.
| Payment route | Official detail | Best for | Risk / reminder |
|---|---|---|---|
| Quick Pay | Use account number and customer number; portal says include all 8 digits of your account number. | Fast one-time payment without creating login. | Verify account name/service address before paying. |
| Online account | Create account to view details, manage single/multi-accounts, multi-bill pay, and e-Billing. | Customers who want usage, bill history, and e-billing. | Use new customer/account IDs if billing system changed. |
| In-person payment | Customer Service Center accepts cash, check, or money order with no added fee. | Cash customers or urgent billing help. | Credit/debit card payments in person add 3% fee. |
| Automatic bank draft | Completed bank draft forms can be brought to the office. | Recurring payment without card fee. | Ask when draft begins so you do not miss the next bill. |
| Mail / drop application or payment | Use P.O. Box 3479, Abilene, TX 79604, or drop box at 4595 S. 1st Street when applicable. | Non-urgent payments or paper applications. | Do not mail close to a late notice or disconnection deadline. |
| Card payment fee | City pay page says a 3% processing fee is added to bills paid by credit card. | Fast payment when fee is acceptable. | Cash, check, money order, and automatic bank draft are not assessed this processing fee. |
Start, Disconnect or Change Water/Sewer/Refuse Service
Start service
- Complete online application or download PDF application.
- Include driver’s license or identification copy for mail/drop-off application.
- Prepare service address, move-in date, contact phone, email, and billing address.
- Ask when first bill will arrive and whether deposit/setup fees apply.
Disconnect service
- Submit official disconnect request.
- Call 325-676-6405 if deadline is close.
- Or visit Customer Service Center at 4595 S. 1st Street.
- Prepare stop date, forwarding address, and final bill question.
Billing system / account ID
- Use the new account and customer ID numbers shown on your bill.
- Call 325-676-6405 for billing transition questions.
- Ask if old online login, autopay, or account number changed.
- Keep old bill and new bill together when calling.
Official service links:
Water Leak, Sewer Stop or After-Hours Emergency
24/7 emergency repairs
Call: 325-676-6000
Use for water leaks and sewer stops 24 hours a day, seven days a week.
Emergency only
The City help article says the number is for emergencies only and cannot help with loss of service due to non-payment.
Report clearly
Give exact address, cross street, whether water is flowing, whether sewer is backing up, and whether traffic/property safety is at risk.
| Problem | Call / say this | Do this safely |
|---|---|---|
| Street leak / main break | “Water is flowing/bubbling at [address/cross street].” | Stay away from traffic, pavement damage, and fast-flowing water. |
| Sewer stop / backup | “Sewer is backing up at [fixture/location].” | Stop using water if backup worsens; keep children/pets away. |
| No water | “No water at [address]. Neighbors [are/are not] affected.” | Check account status first if there was a late/disconnect notice. |
| Low pressure | “Pressure dropped at [time]. It affects [all taps/one fixture].” | Ask whether there is a known repair or main issue nearby. |
| Emergency after office hours | Call 325-676-6000. | A real person answers and field staff can be dispatched for emergency help. |
Abilene Water, Sewer and Monthly Fees
Rates shown on the official Billing Structures page are listed as of November 1, 2025. Always check the current fee schedule before estimating a future bill.
First 6,000 gallons
Residential water: $4.50 per 1,000 gallons.
7,000-15,000 gallons
Residential water: $7.70 per 1,000 gallons.
Over 15,000 gallons
Residential water: $10.80 per 1,000 gallons.
Sewer
Residential sewer: $3.95 per 1,000 gallons for first 10,000 gallons; over 10,000 gallons no charge.
| Charge / line item | Official amount or meaning | User action |
|---|---|---|
| Water customer service charge | Based on meter size. | Check meter size if base charge changed. |
| Sewer customer service charge | $16.00 minimum. | Remember sewer can appear even when water use is low. |
| Environmental fees | $5.00; supports Stormwater services ($1.50) and Solid Waste Environmental Program ($3.50). | Do not mistake this for water usage. |
| Multiple housing units | $2.90 for each additional living or business unit. | Relevant for multi-unit properties. |
| Fire line sprinkler system | $2.00 per inch in diameter of service connection. | Relevant for commercial or fire-protection service. |
| 5/8 or 3/4 inch meter | $18.25 minimum per month. | Common residential meter-size base charge. |
| 1 inch meter | $28.00 per month. | Compare if property meter is larger than standard. |
| 2 inch meter | $86.00 per month. | Higher base charges often apply to larger properties. |
| Commercial water | $7.70 per 1,000 gallons for all consumption. | Business accounts should review commercial structure. |
| Commercial sewer | $3.95 per 1,000 gallons for all use; $16.00 minimum service charge. | Useful for business billing checks. |
Watering Schedule, Drought Stages and Conservation
Current 2-day schedule
Water from midnight-10 AM and 6 PM-midnight on scheduled days.
Odd addresses
Thursday & Sunday.
Even addresses
Tuesday & Saturday. Commercial, industrial, government and schools: Monday & Friday.
| Status | Outdoor lawn irrigation | Trigger summary |
|---|---|---|
| Normal Use: 3 times/week | 3 times per week. | Lake Fort Phantom Hill and Hubbard Creek combined capacity above 50%. |
| Normal Use: 2 times/week | 2 times per week. | Combined capacity between 40-50%. |
| Stage 1 – Water Alert | 1 time per week. | High plant pumpage, falling storage levels, or combined storage between 30-40%. |
| Stage 2 – Water Warning | 1 time every two weeks. | Stage 1 plus higher system stress, storage between 20-30%, major breaks, or pump failure. |
| Stage 3 – Water Emergency | No outdoor lawn irrigation. | Major capability loss or combined storage less than 20%. |
| Stage 4 – Water Crisis | No outdoor lawn irrigation. | Loss of capability to provide water service, contamination, or other severe conditions. |
Bathroom savings from City guidance: showers use about 2.5 gallons per minute; cutting one or two minutes can save up to 700 gallons per month. Turning off tap while brushing or shaving can save up to 10 gallons per day.
Official conservation links:
Water Quality, Usage and System Information
Department role
Abilene Water Utilities handles water production, water treatment, water distribution, sewage collection, wastewater treatment, reclaimed water, environmental lab work, customer service, and conservation.
Water service links
Official Water Utilities page links to apply for service, view usage, pay bill, water quality report, watering schedule, and lead service line inventory.
Quality report
Use the current Consumer Confidence Report from the City’s Water Utilities quick links for system-specific drinking water information.
Official water quality / usage links:
Trash, Brush, Bulky Drop-Off and Recycling
Residential pickup
Twice weekly: Monday/Thursday or Tuesday/Friday. Use the official map to find your collection day.
Containers
300-gallon alley containers and 95-96 gallon curbside containers are listed.
Solid Waste phone
City-only trash authority
Inside Abilene city limits, Solid Waste Services is the authorized trash collection agency except short-term construction debris.
| Service / place | Official detail | What users should do |
|---|---|---|
| Residential trash pickup | Twice weekly: Mon/Thu or Tue/Fri. | Use the collection-day map and keep bulk items at least 5 feet away from alley barrel. |
| Alley brush & bulky | Average of 3 pickups per year per residence; scheduled pickup on Wednesdays and Fridays. | Call 325-676-6053 for location/status of crews. |
| Abilene Brush Center | 2149 Sandy Street; accepts leaves and tree limbs from residential customers. | Bring driver’s license and current City of Abilene water bill for free disposal. |
| Brush Center hours | Mon-Fri 8 AM-5 PM; Saturday 8 AM-3 PM; Sunday closed, excluding City-approved holidays. | Call 325-677-2149 before hauling large loads. |
| Brush limits | Tree limbs must be 6-8 feet long, maximum 18 inches diameter; bagged grass/leaves emptied in designated areas. | Do not bring larger trunks or root systems. |
| Citizens Convenience Station | 2149 Sandy Street; residents only; driver’s license and current City water bill required. | Use for mattresses, couches, furniture, bulky items, TVs/electronics, limited carpeting and fencing. |
| Convenience Station load limit | Limited to about one pickup bed-sized load per visit; no commercial drop-off. | Homeowners must unload and place material in correct container. |
| Environmental Recycling Center | 2209 Oak Street; residents only, no commercial drop-offs. | Use for recyclables, household hazardous waste, recycle reuse program, teacher recycle locker. |
| ERC hours | Tuesday-Friday 8 AM-4 PM; Saturday 8 AM-noon; Sunday/Monday closed. | Call 325-672-2209 for details. |
| ERC tire fees | Passenger tires $2 each; truck tires $5 each; tires larger than 24.5 inches and rims not accepted. | Use ERC instead of trash container for tires. |
| Household hazardous waste | Accepts acids/drain cleaners, aerosol cans, antifreeze, brake fluid, batteries, oil, fertilizers, pesticides, paints, poisons, pool chemicals, solvents and degreasers. | Keep containers labeled; some items require special handling or are not accepted. |
Official solid waste links:
Map, Office, Drop Box and Disposal Locations
Use the Customer Service Center for billing/service help. Use 2149 Sandy Street for brush and bulky residential drop-off. Use 2209 Oak Street for recycling and household hazardous waste.
| Location | Address | Use for |
|---|---|---|
| Customer Service Center | 4595 S. 1st Street, Abilene, TX 79605 | Billing, applications, payment, bank draft forms, disconnect requests, drop box. |
| Customer Service mailing | City of Abilene, P.O. Box 3479, Abilene, TX 79604 | Mailed utility applications/payments when official instructions allow mail. |
| Water Utilities Administration | 555 Walnut Street, Abilene, TX 79601 | Water Utilities administration and City government contact. |
| Abilene Brush Center | 2149 Sandy Street, Abilene, TX 79601 | Leaves, tree limbs, brush, residential yard waste, mulch pickup. |
| Citizens Convenience Station | 2149 Sandy Street, Abilene, TX 79601 | Residential bulky item drop-off with ID and current City water bill. |
| Environmental Recycling Center | 2209 Oak Street, Abilene, TX 79602 | Recycling, household hazardous waste, Re-Store, Teacher Recycle Locker. |
Official Abilene Utility Links by Task
Billing & account
Water & conservation
Trash & drop-off
Abilene Utility Water FAQ
What is the Abilene utility billing phone number?
Call the City of Abilene Customer Service Center / Utility Billing at 325-676-6405.
What is the 24/7 water or sewer emergency number?
Call 325-676-6000 for water leaks or sewer stops 24 hours a day, seven days a week. This emergency route does not help with non-payment service loss.
Where is the Abilene Customer Service Center?
The Customer Service Center is at 4595 S. 1st Street, Abilene, TX 79605. Office hours are Monday through Friday, 8:00 AM to 5:00 PM.
How do I pay my Abilene water bill online?
Use the City’s Municipal Online Payments utility billing portal. Quick Pay requires the 8-digit account number and customer number; full login lets you manage accounts and e-Billing.
Is there a credit card fee?
Yes. The City pay page says a 3% processing fee is added to utility bills paid by credit card. Cash, check, money order, and automatic bank draft do not have this processing fee.
How do I apply for water, sewer and refuse service?
Complete the online Water, Sewer, Refuse Application or download and mail/drop the application with a copy of your driver’s license or ID.
How do I disconnect service?
Submit a disconnect request, call 325-676-6405, or visit the Customer Service Center at 4595 S. 1st Street.
What are Abilene residential water rates?
As of November 1, 2025, residential water rates are $4.50 per 1,000 gallons for the first 6,000 gallons, $7.70 per 1,000 gallons from 7,000 to 15,000 gallons, and $10.80 per 1,000 gallons over 15,000 gallons.
What are Abilene residential sewer rates?
Residential sewer is $3.95 per 1,000 gallons for the first 10,000 gallons, no charge over 10,000 gallons, plus a $16.00 minimum customer service charge.
What is Abilene’s current watering schedule?
The City lists a two-day watering schedule: odd addresses Thursday and Sunday; even addresses Tuesday and Saturday; commercial, industrial, government and schools Monday and Friday. Watering times are midnight-10 AM and 6 PM-midnight.
Who do I call for trash, brush or bulk pickup?
Call Solid Waste at 325-676-6053 for residential pickup, brush/bulky status, container issues and collection questions.
Where do I take brush or yard waste?
Use the Abilene Brush Center at 2149 Sandy Street. Bring a driver’s license and current City of Abilene water bill for free residential disposal.
Where can I drop bulky items?
Use the Citizens Convenience Station at 2149 Sandy Street for residential bulky drop-off. It requires driver’s license and current City of Abilene water bill and is limited to about one pickup bed-sized load per visit.
Where is Abilene’s recycling center?
The Environmental Recycling Center is at 2209 Oak Street, Abilene, TX 79602. It is for residents only and accepts recyclables plus household hazardous waste categories listed by the City.
Is this the official City of Abilene website?
No. This is an informational guide. Use official City of Abilene links for live account balance, deadlines, payment posting, rates, emergency instructions, notices and service requests.
30-Second Abilene Utility Checklist
Paying? Use Quick Pay or portal login → enter 8-digit account number and customer number → save confirmation.
Calling? Billing/service 325-676-6405; emergency leaks/sewer stops 325-676-6000; Solid Waste 325-676-6053.
Starting service? Complete online application or send PDF with ID copy to P.O. Box 3479 / drop box at 4595 S. 1st Street.
High bill? Check water tier, sewer usage, meter size, environmental fee, refuse charge, leak, irrigation and billing-cycle change.
Watering? Odd addresses Thu/Sun; even Tue/Sat; commercial/government/schools Mon/Fri; allowed times midnight-10 AM and 6 PM-midnight.