Water Utility Management 2026: Bill Pay, Login & Phone

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Water Utility Management, LLC • Georgia • bill pay • service map • leak relief • customer care

Water Utility Management Customer Command Center

Need to pay a WUM bill, apply for service, check a service area, report an outage, understand fees, or fight a high water bill? Start here and use the official route for the exact task.

Official WUM Website QuickPay Call 912-352-9339 Map & Address

Fast Answer Board

Main phone912-352-9339
Toll-free888-352-9339
HoursMon-Fri, 8:30 AM-5:00 PM
What you need Use this official route Have ready Don’t miss this
Pay without full login QuickPay customer portal Account number with dashes if shown. Portal example format: 06-5314001955-02.
Full account access Customer Portal Email, password, account number, service address. Use it for bill history, AutoPay, e-bills, preferences, and payments.
Call customer care 912-352-9339 or 888-352-9339 Account number, service address, bill copy, confirmation number. After-hours water service issue calls are forwarded to WUM’s answering service.
Email documents CustomerCare@waterga.com All supporting documents in one email. WUM says incomplete applications cannot be processed.
Visit or drive-thru 28 Abercorn Street, Savannah, GA 31401 Bill, ID, account number, payment method, form. Lobby has pay windows and a drive-thru lane.
Mail payment/forms Water Utility Management, P.O. Box 1526, Savannah, GA 31402 Statement stub or account details. Mail is not ideal close to suspension or deadline dates.

Who Water Utility Management Serves

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Company identity

Water Utility Management, LLC is headquartered at 28 Abercorn Street, Savannah, Georgia 31401.

WUM says it has operated from Savannah since 1970.

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Systems operated

WUM says it holds permits to operate more than 200 community water systems and 20 wastewater systems in Georgia.

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Coverage

WUM says it serves over 30,000 households across southeast Georgia.

Counties listed by WUM: Atkinson, Brantley, Bryan, Bulloch, Camden, Cook, Chatham, Coffee, Effingham, Glynn, Liberty, Long, Lowndes, McIntosh, Pierce, Ware, and Wayne.

Useful official pages:

About WUM Contact Interactive Service Map CCRs

Pay a Water Utility Management Bill

The safest payment path is simple: verify the account number, choose the right method, understand the fee, and save proof before closing the page.

Payment method Official detail Best for Watch out
QuickPay Find bill by account number. Include all dashes if shown. One-time payment without full account setup. Confirm provider name, balance, service address, and account number.
Customer Portal Sign in or register. Bill history, AutoPay, e-bill, communication preferences, and saved methods. Do not create duplicate accounts if you moved or changed service.
Credit/debit card 3.65% processing fee or $2.50 minimum. Fast card payment through portal or phone system. Card must cover the bill plus processing fee or payment may decline.
eCheck $1.95 per transaction through the Customer Portal. Lower-cost online payment and saved AutoPay option. Fee applies to eCheck through portal.
ACH autodraft No fee when using checking/savings autodraft form. Lowest-fee recurring payment setup. Must be established at least 72 hours before the statement due date.
Pay by phone Call 912-352-9339 and choose payment option. Phone payment or portal trouble. Card payments still incur the 3.65% processing fee.
Mail Make check/money order payable to Water Utility Management and mail with bill stub to P.O. Box 1526, Savannah, GA 31402. Non-urgent payment. Slow near due date or suspension date.
In person / drive-thru 28 Abercorn Street, Savannah, GA 31401. Cash, document delivery, receipt, account help. Confirm business day and office hours before visiting.
Drop box Secure drop box near customer entrance at the office. After-hours check/money-order payment. Include account information so payment can be applied correctly.

Paper bill fee: the portal announcement says a $3.00 paper bill fee is charged for mailed paper bills. Enroll in e-bills to avoid it.

Payment posting script: “I paid account [number] for [service address] on [date/time] by [method]. Confirmation number is [number]. Can you confirm it posted and whether anything remains due?”

Late Bill, Suspension and Reconnection Rules

Billing cycle

WUM says statements are generated on a bi-monthly schedule, so customers receive a bill about every 60 days.

Due date

The due date is listed on each bill and is approximately 20 days from the bill date. Late payment is subject to a late fee.

Suspension

About 30 days after bill date, late accounts may be put into suspension status with a notice of suspension date.

Issue Official policy detail Customer action
Suspension date At 9:00 AM on the suspension date, account may be put into suspension and a $60 suspension fee charged. Call before paying if deadline is close.
To avoid/restore service All fees and past-due amounts must be paid in full to reinstate service or avoid interruption. Ask exact amount required today, including current balance and suspension fee.
Locked-out service Water service will be restored within the next business day from receipt of payment. Ask whether access or appointment is needed.
Returned payment NSF fee listed at $35. After two returned checks, WUM may no longer accept that payment form. Use secure funds if account has prior returned payments.
Tampering Meter box, meter, valve, and service line inside the meter box are WUM property; tampering can trigger $450 penalty plus repair costs and possible legal action. Never force open a valve or cut a lock. Call WUM.
60+ days owed Accounts owing money longer than 60 days may be sent to a collection agency. Call early for options and documentation.
Suspension script: “What exact amount must be paid today to stop suspension or restore service, and which payment method updates the account fastest?”

Apply for Service or Transfer an Account

1. Check map

Use WUM’s interactive map first to confirm your address is inside a shaded service area.

2. Apply online

Register in the Customer Portal and submit the online service application.

3. Send documents

Photo ID must match the person requesting service and proof of residency.

4. Pay setup

After approval, pay deposit/establishment fee so service can begin.

Application item Official detail What to do
Processing time WUM asks customers to allow two business days to process an application and create the account. Apply before move-in date.
Payment window After approval/account setup, customer has up to three business days to remit payment for service to begin. Watch email/phone for account number and deposit instructions.
Service start Upon receipt of payment, water service begins within one business day. Ask whether service is already available at the location.
Establishment fee $50.00 due upon account setup. Budget for it before applying.
Tenant deposit $150.00 refundable upon account closure. Ask how refund is issued after final bill.
Homebuilder deposit $200.00 refundable upon sale of home. Homebuilders should track sale/closure documentation.
Owner deposit $150.00 only if owner has delinquency history. Ask if it applies before setup.
Meter fee $410.00 if a new meter set is needed. Relevant for new construction or inactive locations.
Submission channels Email CustomerCare@waterga.com, fax 912-355-4466, mail P.O. Box 1526, or deliver to 28 Abercorn Street. Send all documents together; password-protected files can delay approval.
Apply for Services Customer Documents Check Service Map

High Water Bill: Check Before You Dispute

Outdoor watering

WUM says warmer months often spike usage due to lawns, gardens, pools, and sprinklers.

Irrigation math

WUM example: a standard garden-hose sprinkler for one hour may use about 1,020 gallons.

3x per week

That same sprinkler three times per week can mean about 12,240 gallons per month.

Toilet leak

A continuously running toilet can waste up to 200 gallons a day.

Leak / usage source Official WUM clue Quick check
Faucet leak A faucet leak may waste as much as 20 gallons per day depending on severity. Check each faucet individually for visible leaks.
Irrigation system Even leak-free irrigation can greatly increase bi-monthly bills. Check run times, broken sprinkler heads, and watering schedule.
Toilet flapper Leaking flapper/flush valve is one of the most common household leaks. Dye test tank → wait 20 minutes → color in bowl means leak.
Meter reading WUM records every reading and subtracts old reading from new reading to determine usage. Keep a meter log before and after repairs.
Updated meters WUM says newer meters use ultrasonic static technology and scroll info when exposed to sunlight. Open lid safely to expose sensor to sunlight if your meter is updated.
High-bill script: “My bill is higher than normal. Can you help confirm the meter read, usage history, possible continuous usage, and whether leak relief applies if I provide proof of repair?”

Leak Bill Relief Program

Automatic enrollment

WUM says eligible customers are automatically enrolled in the voluntary Leak Adjustment Program.

Program fee

$2 per month, equal to $4 per bi-monthly bill, starting August 2025.

Credit limit

One leak relief request every 12 months, maximum relief credit up to $5,000 within 12 months.

Need Official detail Action
Proof required Provide plumber’s receipt or proof of parts purchased after leak repair. Save photos, receipts, repair date, and account number.
How adjustment works WUM says it removes excess water usage caused by verified leak and reflects normal bill from prior year or base bill if no one-year history. Ask how normal usage is calculated.
Opt out Account owner can email opt-out request to leakoptout@waterga.com. Include name, account number, service address, and contact phone number.
Rejoin after opt-out Waiting period of two billing cycles applies before adjustment application. Consider risk before opting out.
Submit application Email CustomerCare@WaterGA.com, fax 912-355-4466 Attn: Water Bill Adjustment, mail P.O. Box 1526, or visit 28 Abercorn Street. Send application and supporting documents together.
Important limit Program is not insurance and does not cover repair cost or damage. Use homeowner/renter insurance or plumber for damage/repair questions.
Leak Bill Relief Program High Water Bill Help Read Your Meter

Water Outage, Service Issue or Emergency

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Call WUM

912-352-9339 or 888-352-9339.

After-hours calls for water service issues or outages are forwarded to WUM’s answering service.

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Check service map

WUM map shows service areas and status categories: normal operation, service issues reported, and service interruption reported.

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Report clearly

Give service address, community/subdivision name, nearest cross street, issue type, time noticed, and photos only if safe.

Issue Say this Do this safely
No water “No water at [address/community]. Neighbors [are/are not] affected.” Check account status and map, then call WUM.
Service interruption on map “Map shows interruption / my address appears affected.” Follow official updates from WUM map/social channels.
Rusty water “Rusty water started after [main break/hydrant flushing/unknown].” WUM FAQ says run cold water until clear; call if it persists.
Leak in street “Water is flowing/bubbling at [location].” Stay clear of traffic, pavement damage, and flowing water.
Meter box hazard “Meter lid/box appears broken/missing/unsafe.” Do not tamper. Keep children and vehicles away.
Report script: “I’m reporting a water service issue at [exact address/community]. The issue is [no water/leak/rusty water/pressure]. It started around [time]. Please confirm whether this is already on the service map.”

Wastewater: What WUM Handles vs What You Handle

WUM says it owns and operates more than 20 wastewater systems. If your service area does not receive wastewater service from WUM, use this section only as general guidance and check your bill.

Area WUM responsibility Customer responsibility
System side Wastewater mains, lift stations, treatment facilities, and drain fields. Report service-area wastewater issues to WUM.
Home side WUM investigates when needed to identify timely resolution. Wastewater lines/fixtures in the home, septic tank, wastewater pump if applicable, and service line from home to WUM wastewater main.
Septic tank Noted in wastewater guidance for customer-side systems. WUM recommends a septic company pump solids every 3-5 years.
Filter WUM mentions discharge-side filter maintenance if applicable. Clean or replace filter every 6 months if applicable.
Flush rules WUM says only toilet paper should be flushed. Do not flush wipes, cloth, “flushable” wipes, or grease-causing materials.
Wastewater Services Policies and Procedures

Water Quality, CCRs and Source Water

CCR reports

WUM explains Consumer Confidence Reports as annual summaries of the previous year’s lab test results.

Publication timing

WUM says CCRs are published by July of the current year.

Water source

WUM FAQ says 99% of customer water comes from the Floridan Aquifer.

Question Official WUM detail What to do
Where is my CCR? WUM CCR page lists water systems with WSID numbers and year-specific CCR links. Use the interactive map or bill to identify your system, then open the correct CCR.
How often is Bac-T checked? WUM says microbiological Bac-T sampling occurs monthly. Review the CCR for local system results.
Lead and copper Schedule is determined by Georgia EPD based on regulations and previous results. Use your specific system CCR and call WUM with concerns.
Rusty water WUM says it is usually due to a main break or recent hydrant flushing stirring sediment/rust. Run cold water until clear; contact office if problem persists.
Why chlorine? WUM says monitored chlorine is added so clean aquifer water stays clean to the home. Report unusual taste/odor with time, faucet, and service area.
WUM CCRs EPA CCR Guide EPA Drinking Water

Digging, Private Lines and Winter Protection

Call 811 before digging

  • WUM says call Georgia 811 or visit Georgia811.com before digging.
  • Call 811 two days before digging.
  • Use 811 even for small projects like planting a tree.
  • Public lines are marked free after creating a locate request.
  • Private utilities may still be the property owner’s responsibility.

Winterize before a freeze

  • Make sure outdoor meter lids are not broken or missing.
  • Close crawlspace vents/doors and repair drafty windows.
  • Know your property shut-off valve location.
  • Insulate water pipes in unheated areas.
  • Let pipes drip when a freeze is expected by local weather experts.

Private utility examples from WUM/Georgia 811 guidance: irrigation systems, lines to septic systems, water lines between meter and home, sewer lines between sewer system and home, invisible pet fences, propane, wells, and landscape lighting.

WUM 811 Guide Georgia 811 WUM Winter Tips

Homebuilders, Developers and New Tie-Ins

Step Official WUM detail Practical action
Survey for tie-in If a lot does not have water service, contact WUM to schedule a tie-in survey. Do this before assuming water can be activated immediately.
Mark property Homeowners/homebuilders should clearly mark property corners and intended meter/meter-box location. Avoid driveways, mailbox conflicts, and future relocation costs.
WUM review WUM determines distance from water main plus material, labor, and permitting costs. Wait for WUM fee communication before budgeting final cost.
Documents Submit service application, ownership documentation, building permit, and photo ID if individual. Send complete packet; incomplete documents delay service.
Work order timing After documents and payment, a work order is issued; WUM asks customers to allow two weeks for tie-in work, with extra time if permitting is needed. Build this into construction schedule.
Meter box visibility WUM says meter box should remain visible/accessibly shifted 2 inches above grade if landscaping changes. Do not bury under sod, dirt, concrete, or landscaping.
Vacant lot Service lateral may be stubbed out and locked to prevent water theft until customer is ready to use water. Call WUM for meter/account setup before using water.
Unauthorized use Homebuilders using water without an account may be referred to law enforcement for theft of services. Create account before construction use.
Homebuilders & Developers Business Development

Office Map, Mailing Address and Locality

Use the map for the customer office and drive-thru. Use the P.O. Box for mailed payments/forms unless the official form says otherwise.

Location / route Official detail Use for
Customer office / headquarters Water Utility Management, LLC, 28 Abercorn Street, Savannah, GA 31401 Lobby payment, drive-thru, forms, customer service, in-person help.
Mailing address Water Utility Management, P.O. Box 1526, Savannah, GA 31402 Mail payments, statement stub, forms, leak relief packet.
Phone 912-352-9339; toll-free 888-352-9339 Billing, service issues, payments by phone, after-hours answering service.
Email CustomerCare@waterga.com Applications, supporting documents, customer-care questions.
Fax 912-355-4466 Applications and leak-relief documents when fax is preferred.
Primary service region Southeast Georgia; counties listed by WUM include Atkinson, Brantley, Bryan, Bulloch, Camden, Cook, Chatham, Coffee, Effingham, Glynn, Liberty, Long, Lowndes, McIntosh, Pierce, Ware, Wayne. Verify exact property on WUM service map before applying or paying.

Water Utility Management FAQ

What is Water Utility Management’s phone number?

The main phone number is 912-352-9339. WUM also lists 888-352-9339 as a toll-free number.

Where is Water Utility Management located?

Water Utility Management, LLC is located at 28 Abercorn Street, Savannah, Georgia 31401.

What are WUM office hours?

Office hours are Monday-Friday, 8:30 AM-5:00 PM.

How do I pay a WUM bill online?

Use the official Customer Portal or QuickPay. QuickPay asks for the account number and says to include all dashes if shown.

What is the WUM credit card fee?

The WUM payment page and portal state that credit card/debit card payments have a 3.65% processing fee, with the portal also showing a $2.50 minimum.

What is the WUM eCheck fee?

The eCheck convenience fee through the Customer Portal is $1.95 per transaction.

How can I avoid the paper bill fee?

The WUM portal announcement says a $3.00 paper bill fee is charged for mailed paper bills. Sign up for e-bills to avoid it.

Does WUM have free AutoPay?

ACH autodraft from a checking or savings account has no fee, but it must be established at least 72 hours before the statement due date. Portal eCheck/card AutoPay can still carry fees.

Where do I mail a WUM payment?

Mail check or money order payable to Water Utility Management with the bill stub to Water Utility Management, P.O. Box 1526, Savannah, GA 31402.

How do I apply for WUM water service?

First check the interactive map, then apply through the Customer Portal. If needed, submit forms with photo ID and proof of residency by email, fax, mail, or in person.

What fees apply when starting service?

WUM lists a $50 establishment fee, $150 tenant deposit, $200 homebuilder deposit, $150 owner deposit if delinquency history applies, and $410 meter fee if a new meter set is needed.

Does WUM offer leak bill relief?

Yes. WUM’s Leak Bill Relief Program is voluntary, costs $2 per month, allows one request every 12 months, and may provide up to $5,000 in relief within a 12-month period after a verified repaired leak.

What should I do for a high water bill?

Check irrigation, outdoor spigots, toilet flappers, faucet leaks, pool filling, meter readings, and repair proof. Then contact Customer Care with account number and evidence.

Who handles sewer backups?

If WUM provides wastewater service in your area, WUM handles wastewater mains, lift stations, treatment facilities, and drain fields. Customers are responsible for home fixtures, septic tank, wastewater pump if applicable, and service line from home to WUM wastewater main.

Where do I find WUM water quality reports?

Use WUM’s Consumer Confidence Reports page and select your specific water system/WSID and year.

Who should I call before digging?

Use Georgia 811 or call 811 two days before digging. WUM says public utility lines can be marked, but private lines may remain the property owner’s responsibility.

Is this the official WUM website?

No. This is an informational guide. Use official WUM links for live account balance, payment, deadlines, service status, fees, applications, and notices.

30-Second WUM Checklist

Paying? Use QuickPay or Customer Portal → confirm account number with dashes → check fee → save confirmation.

Past due? Call 912-352-9339 before using slow mail/bank payment → ask exact amount and fastest posting method.

Starting service? Check map → apply online → send photo ID + proof of residency → pay $50 establishment fee and deposit if required.

High bill? Check irrigation, toilet leak, faucet leak, meter reading, and leak-relief proof before disputing.

Service issue? Check WUM map and call customer care; after-hours service issue calls route to WUM’s answering service.

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