Evansville Water & Sewer Fast Help: Pay, Login, Report, Reconnect or Check a Bill
Use this guide like a utility help desk. Pick the job, open the official EWSU route, prepare the right account details, and avoid slow-payment, wrong-form, shutoff, sewer-backup, or leak-adjustment mistakes.
Start Here: Choose the Exact Evansville Utility Task
| Searcher intent | Best official action | Have ready | Do not miss |
|---|---|---|---|
| Pay online / login | MyWater EWSU portal or Ways to Pay | Account number, ZIP code, bill amount, payment method. | One-time payment uses account number + ZIP code. Save confirmation. |
| Pay by phone | 812-458-2242 | Account and payment details. | Phone payment is managed by Smart Energy Water and listed as available Monday-Friday, 8 AM-4:30 PM CDT. |
| Urgent payment / disconnected service | Pay full past-due amount, then contact EWSU with confirmation. | Disconnect notice, account number, amount paid, confirmation number. | After disconnection, fill out reconnect form; reconnection can take same day or up to 24 hours and $45 is added. |
| Report water line break, discolored water or sewer emergency | 812-421-2130 | Exact address, cross street, issue type, time started, safety risk. | This emergency line is listed for discolored water, water line break, or sewer emergency at any time. |
| Start / stop / move service | Start or Stop Service | Service address, start/stop date, lease if renter, forwarding address. | Renters may be asked to upload a lease or photo of lease. |
| Boil advisory / road project / detour | Active Projects & Advisories | Street name, neighborhood, date, project area. | The EWSU map identifies road closures, road blocks/detours, active and recently lifted boil advisories, and major projects. |
| High bill or leak | Leak Adjustment + Leak Repair Program | Bill, repair date, receipts, plumber invoice, photos, tracking number. | Leak adjustment claim must be filed within 90 days after the leak first appeared on the bill. |
| Water quality / lead test | Water Quality or call 812-436-7846 | Address, faucet affected, hot/cold water, color/odor/taste, photos. | EWSU says some homes built after 1986 are less likely to have lead pipes/plumbing fixtures; free testing can be requested. |
Official EWSU Info Box: Phone, Address, Hours, Departments
Customer Service Office
Evansville Water and Sewer Utility
1 N.W. Martin Luther King, Jr. Boulevard, Room 104
Evansville, Indiana 47708-1833
Phone: 812-436-7846
Hours
Phone hours: Monday-Friday, 7:30 AM-4:00 PM
Lobby hours: Monday-Friday, 7:30 AM-4:00 PM
In-person payments: Room 104, Civic Center, Monday-Friday, 7:30 AM-4:00 PM.
Emergency + Departments
Emergency line: 812-421-2130
Engineering: 812-421-2120
East WWTP: 812-428-0548
West WWTP: 812-428-0557
Wastewater Lab: 812-426-2820
Local service context: EWSU serves the Evansville metro community, treats Ohio River water, delivers about 23 million gallons daily on average, serves about 63,000 customers, and reaches Vanderburgh County plus parts of Gibson, Posey and Warrick counties through wholesale customers including Gibson Water, German Township Water District and the Town of Elberfeld.
Pay an Evansville Water & Sewer Bill: Best Route by Situation
MyWater Portal
Use for account access, pay bill, usage, paperless billing, autopay and alerts.
One-Time Pay
Enter account number and ZIP code, agree to terms, then enter payment information.
Urgent / Shutoff
Call customer service before relying on mail, bank bill pay, or after-hours drop box.
| Payment method | Official detail | Use when | Risk to avoid |
|---|---|---|---|
| MyWater EWSU app / portal | Free secure access with paperless billing, autopay, one-time payment, current/previous usage, alerts and customer service link. | Best all-around account-management route. | Do not wait until cutoff day to learn portal access. |
| Auto Pay | Set up through MyWater; go to My Account, Pay Bill Online, then Auto Pay. | Long-term prevention of late fees. | Autopay may not solve an existing past-due amount unless confirmed. |
| e-Billing | Use MyWater Settings, choose Email, then Paperless Bill and Save. First Billing sends the monthly statement by email. | Users who want paperless monthly bill notice. | Keep email current so notices are not missed. |
| One-Time Online Payment | Enter account number and ZIP code. Payment methods include checking/savings, MasterCard, Visa, Discover, ATM card or debit card. | Quick payment without full portal setup. | Save confirmation number and screenshot. |
| By phone | 812-458-2242, available 8 AM-4:30 PM CDT Monday-Friday. | Portal trouble or phone-based payment. | Have account number ready before calling. |
| Drop box | Drive-up drop box in front of the Civic Center at 1 NW Martin Luther King Jr. Blvd.; payments retrieved before 8 AM next business day. | After-hours check/money-order style drop-off. | Include payment stub; avoid using drop box for same-day shutoff protection unless EWSU confirms. |
| Pay stations | Select Old National Bank locations: 4500 Washington Ave, 961 Washington Ave, 3888 First Ave, 2121 W Franklin St, 3535 N Green River Rd, 5124 Pearl Dr. | In-person bank lobby/drive-thru payment. | Use regular banking hours and save receipt. |
| Kiosks | Civic Center 1 NW MLK Jr Blvd anytime; The Potter’s Wheel 333 Jefferson Ave; Mike’s Food Mart 407 E Riverside Dr. | Cash/check/credit card kiosk-style payment. | Scan bill barcode or enter eight-digit account number. |
| Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740. | Routine bills with enough time. | Too slow for active disconnect notices. | |
| In-person office | Civic Center, Room 104, 1 NW Martin Luther King Jr. Boulevard, Monday-Friday, 7:30 AM-4 PM. | Account help, documents, payment questions, receipt. | Check holiday/closure notices before visiting. |
Posting rule: EWSU says payments made before 4:00 PM post next business day; payments made after 4:00 PM post in two business days. For disconnected service, contact EWSU with your confirmation number after paying.
Disconnect Notice, Payment Arrangement or Reconnection
Disconnect notice
- After notice, pay within 14 days or service may be disconnected.
- Contact EWSU before the scheduled disconnect date.
- Extensions are not permitted after the disconnect date has passed.
Payment arrangement
- Customer must be in good standing.
- Previous arrangements must have been met.
- Request at least two days before shutoff date.
- Payment arrangements cannot be made after shutoff date or after disconnection.
Reconnect after shutoff
- Pay full past-due charges.
- Submit reconnect form.
- Provide account number, amount paid and confirmation.
- Turn off all faucets/valves before reconnection.
- $45 fee is added to the account.
| Situation | Best move | Ask this exact question |
|---|---|---|
| Received disconnect notice | Call before using a slow method. | “What exact amount and payment method prevents disconnection before my shutoff date?” |
| Need payment arrangement | Submit the payment arrangement form at least two days before the shutoff date. | “Am I in good standing and eligible for an arrangement on this account?” |
| Already disconnected | Pay full past-due amount, submit reconnect form, keep faucets off. | “I paid in full. Is my reconnect form received, and when should service be restored?” |
| Portal paid but service still off | Call or contact EWSU with confirmation number. | “Can you attach confirmation [number] to my disconnected account and tell me the next step?” |
Start, Stop, Move, Irrigation or Split Service
Start service
- Use move-in/start service form.
- Provide service address and start date.
- Renters may upload lease or photo of lease.
- Watch for customer service follow-up.
Stop service
- Use move-out/stop service form.
- Provide stop date.
- Provide forwarding address.
- Ask how final bill will arrive.
Irrigation service
- Can be deactivated when irrigation is not in use.
- Reactivate by completing the form again.
- Deposit is added to first bill after activation.
- Deposit is reimbursed on last bill of the season.
Split meter
- Useful for sprinkler, pool or regular lawn watering.
- Water through split meter is not assessed sewer fee.
- Split service fee includes second meter, inspection and application processing.
- Standard base water rate still applies.
Read the EWSU Bill: 100-Gallon Billing, Usage, Rates and Fees
Billing unit
EWSU bills every 100 gallons of water used. Remaining gallons carry over to the next month.
Usage section
Monthly water usage is shown in 100-gallon units. “Estimated” appears when data cannot be transmitted from the smart antenna.
Calculator
The bill calculator lets users choose year, customer type, meter size, inside/outside City and gallons per month.
Water rate date
2025 water rates are effective April 1, 2025 per IURC Order No. 45545.
| Bill / rate item | Official detail | User action |
|---|---|---|
| Monthly water service charge | Common 5/8-3/4 inch meter: $11.01 per month in 2025 water rate card. | Check your actual meter size before estimating. |
| Water volume charge | First 20,000 gallons: $7.63 per 1,000 gallons. | Use gallons, not just total bill, to identify usage-driven increases. |
| Collection / deferred payment charge | 10% up to first $3 delinquent payment, plus 3% for remaining delinquent amount over $3. | Pay before due date or call if payment proof is missing. |
| Customer meter deposit | Residential: $40. Commercial/industrial/public authority: $65. | Ask if deposit applies to new/reconnected service. |
| Return check fee | $23. | Confirm bank details before submitting payment. |
| Reconnection charge | $45. | Also appears in EWSU reconnect guidance. |
| Meter re-read by request | $34. | Ask whether fee applies before requesting reread. |
| Meter test by request | $60. | Check leaks first so you do not pay for an avoidable test. |
| Service fee by request | $50. | Ask before scheduling special service. |
| Split service fee | $200. | Useful for lawn/pool irrigation where water should not increase sewer charges. |
| Sewer rates | Sewer rates are set annually by Evansville City Council and are based on meter size, usage and location. | Use current EWSU sewer rates page before estimating sewer charges. |
High EWSU Bill: Leak, Meter, Usage and Adjustment Checklist
Faucet drip math
EWSU says a faucet dripping once per second can waste nearly 260 gallons in a month and more than 3,100 gallons in a year.
Toilet dye test
Put food coloring in the toilet tank, wait 15-20 minutes without flushing. Color in the bowl means a leak.
Service-line clue
EWSU says unusually high bills may indicate an underground supply-line leak; customers usually own the part between meter and building.
| Step | Do this | Why it matters |
|---|---|---|
| Compare usage | Review 100-gallon units, prior bill and same month last year. | Separates real usage from rate/fee increases. |
| Check estimate note | Look for “Estimated” in usage if smart antenna data could not transmit. | Estimated reads can cause catch-up surprises later. |
| Test toilets | Dye test every toilet; flush quickly after the test to avoid staining. | Toilets can waste hundreds of gallons per day. |
| Check outdoor spigots | Inspect hose bibs, irrigation, pool filling and wet ground. | Outdoor leaks can raise both water and sewer charges unless split service applies. |
| Check softener / appliances | Look for continuous drain cycles or stuck regeneration. | Hidden appliance leaks often run quietly. |
| Collect repair proof | Save plumber invoice, parts receipts, photos and repair date. | Required for leak adjustment review. |
| File in time | Submit leak adjustment within 90 days of the bill where leak first appeared. | No claimant may receive refund beyond six months. |
Leak adjustment limits: EWSU says adjustments are not made for vandalism or neglect, pool filling, washing vehicles, watering sod, or meter access/tampering by anyone other than EWSU. Only one adjustment per year per meter may be considered.
Bill Relief, Leak Repair and Payment Assistance
Bill Relief Program
- $30 monthly credit for approved customers.
- Up to $360/year savings.
- Credit can apply for up to 12 months.
- Must reside within Evansville city limits.
- Must have active City water service.
- Combined annual income must be $50,000 or less.
- Offered through end of 2026 or until funding is depleted.
Leak Repair Program
- Partnership with Memorial Community Development Corporation.
- Eligible customers can receive up to $1,000 in small water-system/fixture repairs.
- Home assessment is performed to detect leaks.
- Eligible repairs can be made free of charge.
- Customers who receive repair services are ineligible for Bill Relief.
Community assistance
- CAPE: 401 SE 6th Street, 812-492-3941.
- Catholic Charities: 2111 Stringtown Road, 812-423-5456.
- Mission of Grace: 418 E. Gum Street, 812-464-2919.
- St. Vincent de Paul: 809 N. Lafayette Street, 812-425-3485.
- HOPE of Evansville: 612 SE 4th Street, 812-423-3169 ext. 105.
| Township trustee | Address | Phone |
|---|---|---|
| Center Township | 2900 N. First Avenue | 812-435-5502 |
| Knight Township | 1116 N. Weinbach Avenue | 812-477-1596 |
| Perry Township | 5201 Middle Mount Vernon Road | 812-425-8460 |
| Pigeon Township | 907 SE 8th Street | 812-435-5396 or 812-435-5388 |
Water Quality, Ohio River Source, Lead Testing and Disinfectant Switch
Water source
EWSU draws water from the Ohio River and processes about 23 million gallons per day on average.
System size
More than 1,000 miles of water lines, 6,000+ hydrants, eight storage tanks and seven booster stations.
Water quality
EWSU says water quality consistently meets or exceeds state and federal Safe Drinking Water Act standards.
| User question | Official-source answer | What to do |
|---|---|---|
| Where is the annual report? | EWSU issues an annual Water Quality Report / Consumer Confidence Report. | Use the latest Water Quality page and report link. |
| Can I test my water for lead? | EWSU says users can request free water testing by completing the Contact Us form or calling 812-436-7846. | Record address, faucet used, home age and concern before contacting. |
| Are newer homes less likely to have lead plumbing? | EWSU notes new homes and homes built after 1986 are less likely to have lead pipes and plumbing fixtures. | Older homes should review lead safety guidance and testing options. |
| Does treated EWSU water contain lead? | EWSU lead materials say water leaving the Water Filtration Plant does not contain lead; risk can come from service lines or internal plumbing. | Use lead safety page, testing request and service-line/plumbing review. |
| Who to call about disinfectant switch / quality questions? | EWSU lists Water Quality Manager at 812-428-0568 for water quality report, lead testing and disinfectant-switch questions. | Call if taste/odor/color changes during temporary disinfectant switch. |
| Temporary disinfectant switch | EWSU announced a switch from May 18 through June 29, 2026, as a twice-a-year preventive maintenance practice. | Check current EWSU notices before assuming a taste/odor change is normal. |
Sewer Backup, What Not to Flush and Emergency Steps
Backup emergency
Call 812-421-2130. Emergency crews are on call 24/7 for sewer backup assistance.
First action
Close drain openings with stoppers/plugs, add weight if needed, and avoid running water until blockage is cleared.
If main is clear
If the Utility main line is not blocked, EWSU may advise you to call a plumbing or sewer contractor for your private service line.
| Do not flush | Why it matters | Safer action |
|---|---|---|
| “Flushable” wet wipes | Can clog drains and damage sewer systems. | Trash them. |
| Cosmetic or baby wipes | Do not break down like toilet paper. | Trash them. |
| Paper towels and tissues | Can cause costly blockages. | Trash them. |
| Cotton balls/swabs, dental floss, hair | Can snag and build clogs. | Trash them. |
| Feminine hygiene products and bandages | Can block drain lines. | Trash them. |
| Medicine and cigarette butts | Can contaminate water/environment. | Use proper disposal. |
Tree-root note: EWSU says roots and plant material may break or crack sewer lines. If you do not know where your lateral connects to the City system, call the Sewer Department at 812-421-2130.
Backflow, Irrigation Systems and Cross-Connection Rules
Who needs testing?
Homes or properties with lawn sprinkler/irrigation systems are responsible for annual backflow preventer inspection.
Why it matters
A backflow preventer keeps contaminants like yard chemicals or bacteria from entering the drinking-water supply.
How testing works
Use a licensed/certified backflow tester. Results are submitted to EWSU through Aqua Backflow.
Contact a certified tester
Schedule inspection/testing for your backflow preventer.
Keep the tag/results
The tester hangs a tag with results on or near the device.
Confirm submission
The tester submits results to EWSU via Aqua Backflow; you can track results online.
Set next-year reminder
Annual testing is required for applicable backflow devices.
Locality, District and Neighboring Utility Clarity
| Area / entity | How it relates | Practical user note |
|---|---|---|
| City of Evansville | Main EWSU customer/billing/service area. | Use EWSU for water/sewer billing, MyWater, customer service, emergencies, forms and water quality. |
| Vanderburgh County | EWSU serves Evansville metro and Vanderburgh County areas. | Check your bill provider if outside the City boundary. |
| Gibson County / Posey County / Warrick County parts | EWSU reaches parts of these counties through wholesale customers. | Your direct bill may come from a local/water district, not EWSU. |
| Gibson Water | Listed by EWSU as wholesale customer. | Pay the provider named on your bill. |
| German Township Water District | Listed by EWSU as wholesale customer. | Use local district contacts if your account is not direct EWSU. |
| Town of Elberfeld | Listed by EWSU as wholesale customer. | Confirm local billing and emergency routing before paying EWSU directly. |
| Trash, recycling and street sweeping | EWSU manages City contracts; Republic Services is listed for trash/recycling contact. | Republic Services: 800-886-3345. |
Evansville Water & Sewer Utility Map and Locations
Use the map for EWSU Customer Service inside the Civic Center, Room 104, 1 N.W. Martin Luther King, Jr. Boulevard, Evansville, Indiana 47708-1833.
| Location / route | Details | Use for |
|---|---|---|
| Customer Service Office | 1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, IN 47708-1833 | Billing, forms, account questions, in-person payments. |
| Payment mailing address | Evansville Water and Sewer Utility, P.O. Box 19, Evansville, IN 47740 | Mail payment with stub. |
| Civic Center drop box/kiosk | 1 NW Martin Luther King Jr. Blvd. | Drop box and bill payment kiosk near Civic Center entrance. |
| The Potter’s Wheel kiosk | 333 Jefferson Avenue | Kiosk payment; listed hours: Tue-Fri 8 AM-5 PM, Sat 9 AM-11 AM, Sun 9 AM-1 PM. |
| Mike’s Food Mart kiosk | 407 E. Riverside Drive | Kiosk payment; listed availability 8 AM-10 PM daily. |
| Emergency line | 812-421-2130 | Discolored water, water line break or sewer emergency at any time. |
Official Links Used in This Guide
Evansville Water & Sewer Utility FAQ
What is the Evansville Water and Sewer Utility customer service number?
Customer Service is 812-436-7846. EWSU lists phone and lobby hours as Monday-Friday, 7:30 AM-4:00 PM.
What is the EWSU emergency number?
To report discolored water, a water line break or a sewer emergency at any time, call 812-421-2130.
Where is the Evansville Water and Sewer Utility office?
The Customer Service office is inside the Civic Center at 1 N.W. Martin Luther King, Jr. Boulevard, Room 104, Evansville, Indiana 47708-1833.
How do I pay my EWSU bill online?
Use the MyWater EWSU portal or the official Ways to Pay page. One-time online payment asks for account number and ZIP code and accepts checking, savings, MasterCard, Visa, Discover, ATM card or debit card.
Can I pay by phone?
Yes. EWSU lists phone payment through Smart Energy Water at 812-458-2242, available 8 AM-4:30 PM CDT Monday-Friday.
When does my EWSU payment post?
EWSU says payments made before 4:00 PM post next business day, and payments made after 4:00 PM post in two business days.
What should I do if my water is disconnected?
Pay the full past-due amount, submit the Reconnect Service Form with account number, amount paid and confirmation, keep all faucets/valves off, and expect reconnection same day or up to 24 hours. A $45 fee is added to the account.
How do I avoid disconnection after a notice?
After a disconnect notice, EWSU says the bill must be paid within 14 days or service will be disconnected. Contact EWSU before the shutoff date to ask about arrangements or assistance.
How does EWSU bill water usage?
EWSU bills every 100 gallons of water used. Remaining gallons carry over to the next month. Usage may show “Estimated” if data cannot transmit from the smart antenna.
What is the common 2025 EWSU water rate for a 5/8-3/4 inch meter?
The 2025 water rate card lists a monthly service charge of $11.01 for a 5/8-3/4 inch meter and $7.63 per 1,000 gallons for the first 20,000 gallons of monthly consumption.
Can I get a leak adjustment?
After a plumber repairs the leak, submit EWSU’s leak adjustment form within 90 days of the bill where the leak first appeared and provide receipts, invoice, photos or repair documentation. Only one adjustment per year per meter may be considered.
What is the EWSU Leak Repair Program?
The Leak Repair Program can provide eligible income-qualified households a free licensed-plumber assessment and up to $1,000 in small repairs to the home water system and fixtures.
Who qualifies for the EWSU Bill Relief Program?
Customers must reside within Evansville city limits, have active City water service and have combined annual income of $50,000 or less. Approved customers receive a $30 monthly credit for up to 12 months, subject to funding.
Where does Evansville drinking water come from?
EWSU draws water from the Ohio River and treats about 23 million gallons per day on average.
How do I request lead testing?
EWSU says customers can request free water testing by completing the Contact Us form or calling Customer Service at 812-436-7846.
What should I do during a sewer backup?
Close drain openings with stoppers/plugs, avoid running water down drains, call 812-421-2130, document timing/location, and wait for EWSU to check the main line. If the main is clear, call a plumber or sewer contractor for the private line.
Is this the official EWSU website?
No. This is an informational guide. Confirm live balances, fees, deadlines, shutoff status, advisories and emergency instructions directly with Evansville Water and Sewer Utility or your latest bill.
30-Second Evansville Utility Checklist
Paying: MyWater portal → account number + ZIP → confirmation → remember 4 PM posting rule.
Emergency: discolored water, water line break or sewer emergency → call 812-421-2130.
Shutoff: disconnect notice → 14-day window → arrangement at least 2 days before shutoff → reconnect form + $45 if disconnected.
High bill: 100-gallon billing → check estimates → faucet/toilet/softener/outdoor leaks → file adjustment within 90 days.
Assistance: Bill Relief $30/month up to 12 months, Leak Repair up to $1,000 eligible repairs, and local assistance agencies listed above.