Cleburne Water Help Desk: Pay, Log In, Call, Report or Start Service
Use this page like a utility counter: choose the task, use the official City route, prepare the right account details, and avoid the common mistake that can delay payment posting or service restoration.
Cleburne Utility Action Board
| Need | Official action | Prepare first | Important warning |
|---|---|---|---|
| Pay without login | Quick Pay | Account number. | No login is needed, but online payment may not prevent disconnection if your account is already scheduled for cutoff. |
| Log in / create account | Municipal Online Services | Account number, email, last payment amount. | New customers without a bill are told to enter $10.00 for “last payment amount.” |
| Pay by phone | 866-341-9322 | Account details and credit/debit card. | Automated phone pay gives real-time balances and due dates. |
| Bill question / extension / new account | 817-645-0919 | Bill, service address, account number, notice if any. | Utility Billing handles payments, extensions, new water/sewer/trash accounts, re-reads and service transfers. |
| Water or sewer issue during office hours | 817-645-0946 | Location, issue type, time started, photo if safe. | Use for leaks/repairs and water/sewer problems Monday-Friday, 8 a.m.-5 p.m. |
| After-hours emergency | 817-645-0972 | Exact address, cross street, active hazard, callback number. | Use for water/wastewater emergencies after hours, weekends and holidays. |
Disconnection warning: the official online payment portal says if your account is scheduled for disconnection, you must pay at the Municipal Service Building at 418 W. Henderson St. or call 817-645-0919. Online payment may not prevent disconnection.
Official Numbers, Address, Hours and Departments
Utility Billing
418 W. Henderson St.
P.O. Box 657
Cleburne, TX 76033
Phone: 817-645-0919
Email: utility@cleburne.net
Hours: Monday-Friday, 8 a.m.-5 p.m.
Public Works / Water
Public Works:
10 N. Robinson St.
P.O. Box 677
Cleburne, TX 76033
Public Works phone: 817-556-8869
Water services info: 817-556-0946
Fast Phone List
Service / appointment: 817-645-0919
Leaks / repairs: 817-645-0946
After hours: 817-645-0972
Pay by phone: 866-341-9322
Pay or Log In: Exact Steps
Choose Quick Pay or account login
Use Quick Pay if you only need to pay. Use Sign in / Sign up to view account details, manage accounts, multi-bill pay and e-Billing.
Match the account number
Quick Pay says you need your account number. For new customers without a water bill, the portal announcement says to enter $10.00 for the last payment amount.
Check service status before paying online
If scheduled for disconnection, call 817-645-0919 or pay at 418 W. Henderson St. Online payment may not stop the disconnect process.
Save proof
Keep the confirmation number, amount, date, payment method, last four digits, screenshot, and any agent name if you called.
| Payment option | Official detail | Best for | Do this |
|---|---|---|---|
| Online portal | Available anytime. Online account allows payments, monthly billings, payment history and water consumption. | Normal bills, account history, e-Billing. | Use official Municipal Online Services only. |
| Phone payment | Call 866-341-9322 to pay by credit/debit card and hear real-time balance and due date. | Fast card payment by phone. | Write down confirmation number. |
| Office / drive-thru | 418 W. Henderson St., Monday-Friday 8 a.m.-5 p.m.; drive-thru available. | Disconnected accounts, urgent payment, in-person help. | For same-day restoration, contact office before 3 p.m. |
| Bank draft | Drafted from bank account each month on due date; online form or in office; attach voided check or bank letter. | Avoiding late payments. | Confirm setup before relying on it. |
| Night drop / mail | Official FAQ lists mail and night drop options. | Non-urgent check/money-order payment. | Do not use slow methods near disconnection. |
Late Fee, Extension or Disconnection Notice
Late fee
The official FAQ says a late fee is added the next business day after the due date printed on the bill, and the late fee is 10%.
Extension
The FAQ says extensions are offered as long as you call or come in by the disconnection date; it can be extended for an additional 10 calendar days.
Restoration
If disconnected, call 817-645-0919. Contact before 3 p.m. for same-day restoration. After 3 p.m. and before 5 p.m., an additional $50 charge is listed.
| Situation | Best next step | Ask exactly |
|---|---|---|
| Bill is late, no notice yet | Pay through official route and save confirmation. | “Has the late fee already posted?” |
| Disconnection notice received | Call or visit Utility Billing before paying online. | “What exact amount and method prevents disconnection today?” |
| Need extension | Call 817-645-0919 or go in before the disconnection date. | “Am I eligible for a 10-calendar-day extension?” |
| Service already disconnected | Call 817-645-0919 and ask restoration amount/time. | “Can service be restored today if I pay before 3 p.m.?” |
Start, Transfer or Close Water / Sewer / Trash Service
New residential service
- Use the official Residential Water Service Application.
- Trash service is included with an approved water application.
- Minimum deposit listed in the online form: $75 plus $10 application fee.
- Owners of newly built residences must upload proof of ownership or closing document.
- Renters must upload lease and landlord information.
Transfer service
- Call Utility Billing at 817-645-0919.
- Prepare old and new addresses.
- Ask whether the $10 transfer fee applies.
- Ask if a new account number will be issued.
- Check trash cart status for the new address.
Close account
- Service address.
- Stop date.
- Forwarding address.
- Final bill method.
- Bank draft cancellation question.
Official forms and account links:
Billing Zones and Due Dates
Cleburne says it has about 10,221 active accounts and the city is divided into five billing zones. Each zone has a different due date.
| Billing zone | Monthly due date | What to check |
|---|---|---|
| Zone 1 | 4th | Use the zone shown on your bill. |
| Zone 2 | 11th | Pay before the printed due date. |
| Zone 3 | 18th | Late fee can post next business day after due date. |
| Zone 4 | 25th | Do not assume another zone’s date applies. |
| Zone 5 | 27th | Check bill for current zone and amount. |
Rates, Fees and Charges Users Search For
| Item | Official amount / rule | User note |
|---|---|---|
| Residential water rate | $6.00 per 1,000 gallons. | Usage charge added to base charge. |
| Residential sewer rate | $3.86 per 1,000 gallons. | Residential maximum sewer usage: 13,500 gallons. |
| Water base charge | ¾-inch meter: $22.87; 1-inch: $40.48; 1½-inch and larger: $90.66. | Base depends on meter size. |
| Wastewater base charge | $17.08 beginning with October 1 billing period. | Wastewater service charge remains based on water usage. |
| Minimum residential monthly bill | FAQ lists $56.05. | Includes base demand and trash/drainage context may vary. |
| Credit card office fee | FAQ lists $1.50 fee, Visa/Mastercard only. | Confirm before paying in office. |
| Deposits | $75-$225 depending on meter size. | New residential/commercial accounts. |
| Application / transfer fee | $10. | Residential application also notes $10 application fee. |
| Returned check | $25. | Temporary checks are not accepted. |
| Disconnect fee | $25. | Ask if applied before paying restoration amount. |
Report a Water, Sewer or City Issue
Water-related emergency
Call 817-645-0972. The City says this non-emergency line is monitored 24/7 by dispatch for water-related emergencies and other urgent city issues.
Regular-hours water/sewer problem
Monday-Friday 8 a.m.-5 p.m., call Water Division at 817-645-0946 or use SeeClickFix.
SeeClickFix
Use SeeClickFix for many citizen requests, including water issue, wastewater/sewer issue, sanitation, drainage and street issues.
| Problem | Use | Say / prepare |
|---|---|---|
| Water leak / main break | 817-645-0946 during hours; 817-645-0972 after hours. | “Water is flowing at [address/cross street], started [time].” |
| Sewer backup | 817-645-0946 during hours; 817-645-0972 after hours. | “Wastewater is backing up at [fixture/location].” Avoid contact. |
| Report online | Report an Issue | Use category: Water Issue or Wastewater / Sewer Issue. |
| Digging / utility locate | Texas 811 | Use before ground is broken. |
Meter Reading, Usage Tracking and High Bill Checks
Electronic reads
Cleburne says meters are read electronically around the same time each month. The day may vary because of weekends and holidays.
My Water Advisor
Some customers can monitor consumption, leak alerts, budget alerts and analytics through My Water Advisor 2.0. Call Utility Billing to check meter capability.
Ask for a re-read
Utility Billing can generate work orders for re-reads. Call 817-645-0919 with account number and service address.
| High-bill clue | What to check | What to ask |
|---|---|---|
| Sudden usage spike | Toilets, irrigation, hose bibs, water softener, humidifier line, outdoor leak. | “Was this an electronic read and can you issue a re-read?” |
| Bill higher in summer | Outdoor watering days and irrigation run times. | “Can I view usage in My Water Advisor?” |
| Possible leak | Meter movement when all water is off, wet yard, running toilet. | “What proof is needed for review?” |
| New account | Deposit, service start date, old tenant/owner final read. | “Is this bill from my usage period only?” |
Usage tools:
Cleburne Watering Schedule
| Property type | Allowed watering days | Restriction |
|---|---|---|
| Residential address ending in even number: 0, 2, 4, 6, 8 | Wednesday and Saturday | Unattended watering / irrigation is not allowed from 9 a.m. to 6 p.m. |
| Residential address ending in odd number: 1, 3, 5, 7, 9 | Thursday and Sunday | Unattended watering / irrigation is not allowed from 9 a.m. to 6 p.m. |
| Non-residential sites: apartments, businesses, parks, common areas | Tuesday and Friday | Irrigation system watering is not allowed on Mondays. |
| Handheld hose, soaker hose, drip irrigation | Any day and time | Listed as an exception. |
| New sod or seed | 30-day watering variance | For establishing new lawn. |
Water-saving note: Cleburne uses a permanent twice-a-week outdoor irrigation schedule for all water customers to support conservation and drought management.
Water Quality, Sources and Lead Service Line Inspections
Superior Public Water System
The City states it carries the designation of being a Superior Public Water System under TCEQ requirements.
Water sources
Cleburne lists Lake Pat Cleburne, Lake Aquilla and groundwater wells in the Twin Mountain-Travis Peak formation of the Trinity Aquifer as current water sources.
Water quality phone
For concerns or questions about water supply, call 817-645-0946.
| Lead / copper topic | Official detail | What to do |
|---|---|---|
| Why inspections? | EPA Lead and Copper Rule Improvements require cities to document service-line materials. | Watch for City/contractor notice. |
| Who is inspected? | Inspections apply to homes built before 1989. | Check the inspection website if you receive a letter or door hanger. |
| Cost to owner | City says inspections are at no additional cost to property owners. | Verify crew identity and schedule through official materials. |
| Who inspects? | City partnership with contractors Carollo and The Rios Group. | Expect meter-box/service-line material verification. |
| Timeline notice | Residents receive a letter or door hanger indicating work will begin within the next 10 business days. | Follow official Cleburne LCRI instructions. |
Official water quality links:
City Limit, ETJ or Another Water Provider?
Important: not every Cleburne-area address is served directly by City of Cleburne Water Utilities. ETJ properties may be served by the City, Bethesda Water Supply Corporation, Undine Texas, Parker Water Supply Corporation, Johnson County Special Utility District, or wells, depending on CCN boundaries and infrastructure.
| Address situation | What it means | Best route |
|---|---|---|
| Inside Cleburne city limits | Likely City Utility Billing for water/sewer/trash account. | Call 817-645-0919 for billing or 817-645-0946 for water/sewer issue. |
| Cleburne ETJ | Utility provider depends on CCN and available infrastructure. | Use PUC CCN Viewer or call City at 817-556-0946 for City-service questions. |
| Already has City service | CCN boundary update should not change current service. | No further action needed per City CCN page. |
| Well or special district | City may not control billing or operations. | Contact listed provider, PUC CCN Viewer, or Johnson County/SUD provider. |
Boundary and provider tools:
Trash, Cart and Sanitation Details Tied to Water Service
Trash included
City says trash services are included with approved Cleburne water service for residents within city limits.
Sanitation phone
Trash pickup: Monday-Friday, 7 a.m.-4 p.m.
Phone: 817-641-2236
Transfer Station
2625 Pipeline Rd.
Cleburne, TX 76033
Hours: Monday-Saturday, 8 a.m.-4:30 p.m.
| Trash question | Official detail | Action |
|---|---|---|
| First cart | New residents must set up Utility Billing to receive first cart at no cost and no monthly service fee. | Set up water service first. |
| Second cart | Flat $60, no additional service fee. | Request through sanitation issue route or Utility Billing. |
| Three or more carts | $60 per cart plus extra $5/month per cart. | Confirm before requesting. |
| Pickup day | City provides address inquiry tool. | Use official trash/recycling page. |
Cleburne Utility Billing Map and Office Locations
| Location | Address | Use for |
|---|---|---|
| Utility Billing / Municipal Service Building | 418 W. Henderson St., Cleburne, TX 76033 | Payments, drive-thru, disconnected accounts, new service, extensions, account help. |
| Public Works / City Hall | 10 N. Robinson St., Cleburne, TX 76031 | Public Works, CCN, ETJ, water/wastewater service questions. |
| Transfer Station | 2625 Pipeline Rd., Cleburne, TX 76033 | Trash/recycling and transfer station services. |
Cleburne Water Utilities FAQ
What is the Cleburne Water Utilities phone number?
For Utility Billing, call 817-645-0919. For leaks/repairs, call 817-645-0946. For after-hours water or wastewater emergencies, call 817-645-0972. For pay by phone, call 866-341-9322.
Where is the Cleburne Utility Billing office?
Utility Billing is at 418 W. Henderson St., P.O. Box 657, Cleburne, TX 76033. Office hours are Monday-Friday, 8 a.m.-5 p.m.
How do I pay my Cleburne water bill online?
Use the official Municipal Online Services portal. Quick Pay lets you pay with an account number and no login. Sign in or sign up to manage account details, multi-account payments and e-Billing.
What should new customers enter for last payment amount?
The official online portal announcement says new customers who have not received a water bill should enter $10.00 in the space requesting the last payment amount.
Does online payment stop disconnection?
Not always. The official portal warns that if your account is scheduled for disconnection, you must pay at the Municipal Service Building at 418 W. Henderson St. or call 817-645-0919. Online payment may not prevent disconnection.
Can I pay by phone?
Yes. Call 866-341-9322 to pay by credit or debit card and hear real-time balances and due dates.
What are Cleburne water and sewer rates?
Official pages list residential water at $6.00 per 1,000 gallons and sewer at $3.86 per 1,000 gallons, with residential sewer maximum based on 13,500 gallons. Base charges depend on meter size.
What are Cleburne billing zones?
Zone 1 is due on the 4th, Zone 2 on the 11th, Zone 3 on the 18th, Zone 4 on the 25th, and Zone 5 on the 27th. Check your bill for your zone.
What is the late fee?
The official FAQ says a late fee is added the next business day after the due date printed on the bill, and the late fee is 10%.
Can I get a payment extension?
The FAQ says Cleburne offers extensions as long as you call or come in by the disconnection date, and it can be extended for an additional 10 calendar days.
Who handles new water, sewer and trash accounts?
Utility Billing handles setup of new water, sewer and trash accounts, account balances, payments, extensions, re-reads, transfers and account closures. Call 817-645-0919.
What is the Cleburne watering schedule?
Even-numbered residential addresses water Wednesday and Saturday. Odd-numbered residential addresses water Thursday and Sunday. Non-residential sites water Tuesday and Friday. Unattended watering is not allowed from 9 a.m. to 6 p.m. on permitted days, and irrigation systems are not allowed on Mondays.
Where does Cleburne drinking water come from?
The City lists Lake Pat Cleburne, Lake Aquilla and groundwater wells in the Twin Mountain-Travis Peak formation of the Trinity Aquifer as current water sources.
Does Cleburne have lead service line inspections?
Yes. Cleburne is conducting service-line inspections for homes built before 1989 as part of EPA Lead and Copper Rule Improvements. The City says inspections are at no additional cost to property owners.
Is this the official City of Cleburne website?
No. This is an independent informational guide. Confirm live account balance, payment posting, disconnection status, notices, rates, fees and emergency instructions with official City of Cleburne sources.
30-Second Cleburne Utility Checklist
Pay: account number → official portal or 866-341-9322 → save confirmation.
Disconnected: do not rely on online payment; call 817-645-0919 or pay at 418 W. Henderson St.
Emergency: water/sewer after hours, weekends or holidays → 817-645-0972.
High bill: check meter usage, My Water Advisor, toilet/irrigation leaks, then ask for a re-read.
New service: residential application + ID/lease/ownership proof + deposit/application fee questions.