Pasco Water Utilities Fast Desk: Pay, Log In, Call, Start Service or Fix a Bill
Use this guide like a customer-service shortcut. Pick the task, use the official Pasco County route, prepare the right account details, and avoid delays with payments, reconnects, high bills, service changes or emergency calls.
Start Here: Exact Pasco Utility Route
| Searcher needs | Official action | Prepare first | Critical detail |
|---|---|---|---|
| Pay without registering | InvoiceCloud Pay or View Bills | Account number, customer number, payment method. | One Time Pay does not require registration. Pay-by-phone/account balance is available at 855-786-5344. |
| Login / register | Pasco EasyPay portal | Username/password or registration details. | Use Forgot Username / Forgot Password. If still blocked, re-register or call during support hours. |
| Need help using portal | 727-847-8131 | Screenshot, browser/device, account number, customer number. | Portal support is Monday-Friday, 8:30 AM-4:00 PM. |
| Start / stop / transfer | My Utility Account | Address, occupancy type, move date, customer/account number. | Online start/stop/change requests can require 72 business hours for review. Fees apply. |
| Reconnect after non-payment | Pay online, by phone, or at drive-through, then call customer service. | Exact amount, no personal check, deposit status. | Reconnect fee listed as $145. Same-day restoration depends on payment plus notification call before 2 PM. |
| After-hours leak / utility emergency | 727-847-8144 | Service address, cross street, issue type, when it started. | Use this for emergency service-related issues, not routine account questions. |
| Confirm if Pasco County is provider | Pasco Mapper | Address, parcel or owner name. | Not every Pasco County address is served by Pasco County Utilities. |
Intent check: this page is for Pasco County Utilities in Florida. If you need City of Pasco, Washington utility billing, use the City of Pasco official website instead.
Phone Numbers, Centers, Hours and Local District Routes
Main account help
Call Center: 727-847-8131
Other listed customer-service numbers:
352-521-4285 / 813-235-6012
Hours: Monday-Friday, 8:30 AM-4:00 PM.
Emergency
After-hours emergency:
727-847-8144
Use for urgent service-related issues after normal customer-service hours.
Bill pay
Pay-by-phone / balance:
855-786-5344
InvoiceCloud support note: online portal accepts major cards, Google Pay, Apple Pay and e-check options.
| Local route | Address | Services / hours | Use this when |
|---|---|---|---|
| West Pasco / New Port Richey | 11355 DeCubellis Road, New Port Richey, FL 34654 | Drive-through and walk-up, Monday-Friday, 8:30 AM-4:00 PM. | Open/close account, check amount due, make payment, drop paperwork, faster in-person help. |
| East Pasco / Dade City | 14236 Sixth Street, 2nd Floor, Dade City, FL 33523 | Walk-up only, Monday-Friday, 8:30 AM-4:00 PM. | East-county walk-up service. No drive-through at this office. |
| Central Pasco / Land O’ Lakes | 19420 Central Blvd., Land O’ Lakes, FL 34637 | Drive-through and walk-up, Monday-Friday, 8:30 AM-4:00 PM. | Central county account changes, payments, drop box, paperwork. |
| Pasco County Utilities, P.O. Box 2139, New Port Richey, FL 34656-2139 | Mail documents or payments when time allows. | Do not use slow mail for shutoff/reconnect deadlines. | |
| Overnight delivery | Pasco County Utilities, 11355 DeCubellis Road, New Port Richey, FL 34654 | FedEx/UPS route; do not use U.S. Postal Service for overnight delivery. | Documents that must be received quickly. |
Pay or Log In Without Losing Time
Service fee
Pasco’s bill-pay page lists a 2.75% InvoiceCloud service fee.
Choose the correct portal
Use Pasco EasyPay for account access and InvoiceCloud for bill payment. Avoid ad-looking “utility bill” sites that are not linked by Pasco County.
Match account and customer numbers
Quick Pay requires account and customer numbers. Copy them exactly from the bill or portal.
Check pending payment proof
Save confirmation number, amount, date/time, payment method and last four digits.
Call if deadline matters
For shutoff, reconnect or past-due accounts, call customer service after payment and ask whether the account is protected.
| Portal feature | What it helps with | Best user action |
|---|---|---|
| Billing & payment management | View bills, payment history and request payment arrangements. | Log in before calling so you can quote the exact balance and dates. |
| Start, stop, transfer | Accounts with zero balance may request service changes online. | Allow 72 business hours excluding holidays/weekends. |
| Usage charts | View detailed or summary usage and compare consumption across accounts. | Use before asking for high-bill review. |
| Notifications | Set eBills, eNotices, printed notices and communication preferences. | Turn on e-notices if you miss paper bills. |
| Service communication | Contact utility, report an outage, submit service request and view service notifications. | Use for non-emergency service tracking; call emergency number for urgent leaks. |
Start, Stop, Transfer, Pause or Reconnect Service
Open account
- First confirm provider with Pasco Mapper.
- Choose owner/property manager, tenant or builder application.
- Mail route must be received three business days before requested start date.
- Unpaid balances or fees on old/current accounts must be paid before opening new account.
Close account
- Request termination three business days before needed date.
- Do not leave the account open after move-out.
- Account holder remains responsible for utility use and fees if service is not closed.
- Close online, by mail, drive-through, drop box or in person.
Transfer account
- Can be done in person, in writing, online application or phone.
- Active account must have zero balance.
- Deposit may be higher or lower at the new address.
- Only three days can overlap with both accounts on the same deposit.
| Service action | Official detail | What to do |
|---|---|---|
| Same-day / next-day activation | Non-refundable activation fee: $63 for next-day or later requests; $78 for same-day requests. | Ask customer service whether timing and fee apply to your request. |
| Reconnect after non-payment | Personal checks are not accepted; wrong amount delays reconnection; $145 fee is included in total bill. | Pay exact amount and call customer service after paying. |
| Reconnect timing | Payment + notification call before 2 PM on shutoff day may restore same day; after 2 PM restores next business day. | Call immediately after payment and document who you spoke with. |
| Vacation pause | Temporary pause can be requested through the Vacation Turn-On/Turn-Off Request form. | Use if leaving property vacant and eligible. |
| Temporary construction water | Early installation requests split by east/west of U.S. Highway 41. | Email with subject “Early Installation of Meter” and include address, customer/account numbers, contact details, requested date and post photo. |
High Water Bill: Leak, Pool Fill or Unexplained Use
Unexplained high use
Pasco’s form says a one-time adjustment may be available only after a meter reading shows the high use stopped.
Keep paying
Customers must continue payments while the billing adjustment request is processed.
Time period
The form asks for the time period of unexplained high use and says it must not exceed three months.
| Adjustment path | Useful facts | Submit / avoid delay |
|---|---|---|
| Unexplained high use | Form asks for customer name, customer number, account number, service address, phone, email, period, gallons billed and steps taken to locate cause. | In-person forms must be unsigned and brought to a customer service center. |
| Email submission | Email forms must be notarized. | Email to BillAdjustmentsUnexplained@MyPasco.net. |
| Mail submission | Mail forms must be notarized. | Send to Pasco County Utilities, Adjustment Research, P.O. Box 2139, New Port Richey, FL 34656-2139. |
| Not considered | Pool filling, frequent sprinkler use, hoses left running, cross connection with well/other source, improperly installed/malfunctioning equipment, erratic usage history, account not in good standing, previous unexplained adjustment, or leak adjustment within past 24 months. | Use the right form: leak, pool fill or unexplained high use. |
Rates, Fees, Billing Math and Calculator
FY26 example
Pasco says the average residential customer using 6,000 gallons/month rises from $88.65 to $91.99.
Change amount
That example increase is $3.34/month.
Online fee
InvoiceCloud service fee shown by Pasco: 2.75%.
Billing units
Pasco calculator bills in 1,000-gallon increments.
| Question | Quick answer | Best action |
|---|---|---|
| Why did my bill rise? | Rates, usage, irrigation, leaks, sewer charges, reclaimed water, fees or deposits can change the total. | Use usage chart + bill calculator before calling. |
| How does usage round? | Calculator states gallons below the 1,000-gallon threshold are rounded down; base charges still apply. | Enter realistic gallons, then compare to actual bill. |
| Is 6,000 gallons high? | It is Pasco’s published average residential example for FY26 comparison. | Check household size, irrigation days, pool, toilet leaks and softener cycles. |
| Can I request payment arrangement? | Portal says registered users can request payment arrangements. | Log in or call 727-847-8131 before the account becomes urgent. |
Official tools:
Water Quality, Notices, Restrictions and Service-Line Inventory
Water quality reports
Pasco publishes multiple 2024 Annual Drinking Water Quality Reports by water system/service area.
The Pasco County Regional Water System report uses PWS ID 651-1361.
Regional water source
The Regional Water System receives an estimated 95% of drinking water from Tampa Bay Water-operated treatment plants.
Lab / water questions
Pasco Environmental Lab: 727-847-8902
Tampa Bay Water Public Affairs: 727-796-2355
| Topic | What matters | Action |
|---|---|---|
| Water-quality report | Reports explain monitoring for contaminants under federal and state rules. | Use the report for your exact water system, not just the county name. |
| Chloramines | Regional report says Pasco uses chloramines to disinfect the water supply. | Dialysis, aquarium and treatment-device users should follow provider/manufacturer guidance. |
| Water service notices | Pasco posts time-sensitive notices such as temporary disinfection changes and affected communities. | Check current notice before assuming boil-water or taste/odor guidance. |
| Water restrictions | Southwest Florida Water Management District has posted one-day-per-week shortage restrictions extended through Oct. 1, 2026. | Check current watering day/time before irrigation. |
| Lead service line inventory | Pasco says an interactive lead service line lookup map is available and references 135,000+ service-line survey work. | Use address lookup before renovation, property sale or lead concern. |
Official water resources:
Payment Help, Project Round-Up and Assistance
Human Services help
Customers needing financial assistance are directed to Pasco County Human Services.
Payment arrangements
Portal notes registered users can view bills/payment history and request payment arrangements.
Use this before a late bill becomes an emergency.
Project Round-Up
Pasco’s Project Round-Up lets customers round up monthly bills to help other local utility customers in need.
Call Scripts: Say This, Not a Long Story
| Situation | Use this exact question | Have ready |
|---|---|---|
| Payment not showing | “Can you see confirmation [number] posted to customer [number]?” | Confirmation, amount, method, date/time. |
| Portal login failed | “Should I reset username/password or re-register this account?” | Email, username, customer number, screenshot. |
| Reconnect | “What exact total restores service, and do I need a deposit or $145 reconnect fee?” | Account, notice, payment method, time of call. |
| New service | “Is Pasco County Utilities the provider for this address, and what occupancy application should I use?” | Address, owner/tenant/builder status, start date. |
| High bill | “Should I file leak, pool-fill, or unexplained high water use paperwork?” | Usage, dates, meter read, inspection/repair details. |
| Water quality | “Which water system report applies to my service address?” | Address, tap issue, taste/odor/color, date/time. |
Pasco County Utilities Map and Customer-Service Locations
Map below points to the New Port Richey customer-service center and overnight-delivery address. Use the table for Dade City and Land O’ Lakes location details.
| Office | Address | Service style |
|---|---|---|
| New Port Richey | 11355 DeCubellis Road, New Port Richey, FL 34654 | Drive-through and walk-up, Monday-Friday, 8:30 AM-4:00 PM. |
| Dade City | 14236 Sixth Street, 2nd Floor, Dade City, FL 33523 | Walk-up only, Monday-Friday, 8:30 AM-4:00 PM. |
| Land O’ Lakes | 19420 Central Blvd., Land O’ Lakes, FL 34637 | Drive-through and walk-up, Monday-Friday, 8:30 AM-4:00 PM. |
| Mailing address | P.O. Box 2139, New Port Richey, FL 34656-2139 | Standard mail for forms/payments when time allows. |
Official Video / Help Resource
Use Pasco official channels for current notices
For current boil-water notices, water service notices, system maintenance, shortage updates or county utility announcements, use Pasco County’s official website and media channels rather than old third-party videos.
Pasco Water Utilities FAQ
What is the Pasco County Utilities phone number?
For account/customer-service help, call 727-847-8131 during Monday-Friday 8:30 AM-4:00 PM. Other listed customer-service routes include 352-521-4285 and 813-235-6012.
What is the Pasco County Utilities after-hours emergency number?
Call 727-847-8144 for after-hours emergency service-related issues.
How do I pay my Pasco water bill online?
Use InvoiceCloud Pay or View Bills for Pasco County Utilities. One Time Pay does not require registration, and you can also use pay-by-phone at 855-786-5344.
How do I log in to Pasco EasyPay?
Open pascoeasypay.pascocountyfl.net and sign in with your username and password. Use Forgot Username, Forgot Password, or re-register if you cannot access the account.
Does Pasco County Utilities charge an online payment fee?
The Pasco bill-pay page lists an InvoiceCloud service fee of 2.75%.
Where are Pasco County Utilities customer-service centers?
New Port Richey is at 11355 DeCubellis Road, Dade City is at 14236 Sixth Street, 2nd Floor, and Land O’ Lakes is at 19420 Central Blvd.
Can I start or transfer service online?
Yes, but first confirm Pasco County Utilities is your provider. Online start/stop/change requests may require 72 business hours for review, and fees apply.
What is the reconnect fee after non-payment?
Pasco’s My Account page lists a $145 fee included in the total bill to restart service after disconnection for non-payment. Personal checks are not accepted.
When will service be restored after reconnect payment?
Payment plus a notification call before 2 PM on the day services were turned off may restore service the same day; after 2 PM, restoration is the next business day.
How do I request a high water use adjustment?
Use the correct Pasco billing adjustment paperwork for leak, pool fill or unexplained high water use. Continue making payments while the request is processed.
How can I tell if Pasco County Utilities serves my address?
Use Pasco Mapper and search by address, parcel or name before opening an account.
Where can I find Pasco water quality reports?
Use Pasco County Utilities’ Water Quality Reports page and choose the report for your service area, such as the Pasco County Regional Water System report.
Who can help with utility payment assistance?
Pasco’s My Account page directs customers needing financial assistance to Pasco County Human Services at 727-834-3297 or 352-521-5173.
Is this the official Pasco County Utilities website?
No. This is an informational guide. Confirm live balances, shutoff status, fees, notices, restrictions and service requests through official Pasco County Utilities sources.
30-Second Pasco Water Checklist
Pay: InvoiceCloud → account/customer numbers → save confirmation → call if deadline matters.
Login: EasyPay → Forgot Username/Password → re-register if blocked → call 727-847-8131.
Emergency: after-hours utility emergency is 727-847-8144.
Start/stop/transfer: confirm provider with Pasco Mapper, clear balances, allow 72 business hours.
High bill: check usage chart, meter, leaks, irrigation, pool fill, then use the correct adjustment form.