Cedar Hill Utility Help Desk: Pay, Log In, Call, Start Service or Fix a Water Bill
Use this page when you need the official Cedar Hill utility portal, billing phone, after-hours water/sewer number, payment kiosk, drop box rules, new service checklist, rates, leak adjustment, payment plan, or map.
Cedar Hill Water Utilities Action Board
| Need | Use this official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay / manage account online | WaterSmart Customer Portal | Account details, service address, payment method. | The portal can manage account info, pay bills, initiate service requests and set alerts. |
| Billing question | 469-272-2931 or ubilling@cedarhilltx.com | Account number, service address, bill date, payment proof. | If disconnected or scheduled for disconnect, call option 4 or email after payment is processed. |
| After-hours water/sewer emergency | 972-780-6643 | Exact address, cross street, issue type, safety risk. | City says emergency cutoff help is limited by staff availability and emergency load. |
| Start or transfer residential service | Residential Water Service | ID, proof of ownership or lease/RRCO, $90 deposit. | Water will not be connected until required documents and deposit are collected. |
| Use kiosk | Utility Payment Kiosk | Full account number with no dashes, phone number, last name. | Kiosk is in Cedar Hill Police Department lobby, available 24/7, accepts cash/check/card and is free to use. |
| Drop box | Payment Drop Boxes | Check or money order only, clearly marked envelope. | No cash. Government Center boxes collected by 2 PM business days; after 2 PM posts next business day. |
| Payment plan | Payment Plans | Past-due amount, down payment, current bill amount. | Only one payment plan in 12 months is authorized; noncompliance can trigger immediate disconnection. |
| High bill / hidden leak | Leak Adjustment Request | Paid plumber receipt and written statement. | Running toilets and faucets are visible leaks and not eligible; non-visible leaks such as slab leaks may qualify. |
Cutoff warning: if service is disconnected or you received a disconnection notice, the City says you must call 469-272-2931 option 4 or email ubilling@cedarhilltx.com after payment is processed to restore service or help ensure uninterrupted service.
Official Cedar Hill Utility Info Box
Utility Services
Address:
285 Uptown Boulevard
1st Floor
Cedar Hill, TX 75104
Phone: 469-272-2931
Fax: 972-291-5110
Email: ubilling@cedarhilltx.com
Hours & city phone
Utility Billing hours:
Monday-Friday, 8 AM-5 PM
City main phone: 972-291-5100
After hours: 972-780-6643
Locality
City: Cedar Hill, Texas
County: Dallas County
Utility scope: City water and sewer. Trash/recycling/brush/bulk/HHW are outsourced to WM and billed through residential utility accounts.
Responsibility line: the City owns and maintains the city system up to the water meter. Residents are responsible beginning at the meter/service-line connection.
Pay or Log In: What Actually Matters
Use the WaterSmart portal first
Open cedarhilltx.watersmart.com. Cedar Hill says customers can manage account information, pay bills and initiate service requests there.
Set alerts before a high bill
WaterSmart lets customers set consumption or dollar thresholds and receive email/text alerts when thresholds are exceeded.
Use the right payment method for urgency
For normal bills, portal/ACH/mail/drop box may work. For disconnect risk, call 469-272-2931 option 4 after payment.
Save proof
Keep payment date, amount, method, confirmation, bank screenshot and staff name if you called.
Portal can help with
- Account information.
- Bill payment.
- Service requests.
- Consumption monitoring.
- Dollar/usage alerts by email or text.
- Automated monthly payments on due date.
Phone menu shortcuts
- Press 1: Spanish.
- Press 2: make a payment.
- Press 3: commercial accounts, Waste Management connection.
- Press 4: residential account/customer service representative.
- Email call issues to ubilling@cedarhilltx.com if wait exceeds 5 minutes.
Payment Methods: Fastest vs Safest
| Method | Official detail | Best for | Warning |
|---|---|---|---|
| WaterSmart portal | Pay web bills by credit/debit card or check; manage account and service requests. | Most routine online payments and account management. | Create/verify portal account before due date. |
| ACH automatic check payment | Transfers on due date; utility account credited same day funds are debited; no charge; allow 2-3 billing cycles to take effect. | Reliable recurring payments. | Do not assume ACH is active until confirmed. |
| Bank bill pay | Use customer/account numbers with all zeros and mail to City of Cedar Hill – Utility Services, 285 Uptown Blvd, Building #100, Cedar Hill, TX 75104. | Normal bills with enough mailing time. | The date you choose may be the date the bank mails payment, not the date Cedar Hill receives it. |
| Check / money order by mail | Mail to City of Cedar Hill – Utility Services, 285 Uptown Blvd, Building #100, Cedar Hill, TX 75104. | Non-urgent regular bills. | Late fees may apply if received after due date. |
| 24/7 kiosk | Police Department lobby kiosk accepts cash, checks or credit cards; free to use. | After-hours payment or faster posting than drop box. | Enter full account number with no dashes; take receipt. |
| Drop boxes | Government Center and Alan E. Sims Recreation Center locations. | Check/money-order drop-off. | No cash; after-2 PM Government Center payments process next business day. |
Official payment links:
Water / Sewer Emergency and Shutoff Help
Emergency cutoff window
City staff may assist with emergency cutoffs 5 PM-9 PM non-holiday Monday-Friday and 9 AM-noon Saturday if resources permit.
Your shutoff valve
Residents/business owners are expected to know how to turn water on/off at the premises using their personal cutoff.
| Problem | Say this | Have ready |
|---|---|---|
| Water rushing inside home | “Water is entering my home at [address]; I need emergency shutoff help.” | Address, access notes, whether personal valve is reachable, photos only if safe. |
| Meter box / city equipment issue | “The issue appears at the meter box / city side.” | Meter location, visible damage, safety risk. |
| Sewer backup | “Wastewater is backing up at [fixture/location].” | Fixture affected, time started, whether neighbors affected. |
| Frozen/burst pipe | “I suspect frozen/burst pipes and need help stopping water.” | Address, whether water is flowing, shutoff status, damage risk. |
Do not tamper with the meter box. Cedar Hill reminds customers that the meter, meter equipment and meter box are City property, and penalties may apply if manipulated without authorization.
Start, Transfer or Update Residential Service
Start / transfer service
- Submit residential utility application.
- Deposit for new residential account: $90.
- City contacts you to collect deposit by phone after processing.
- Water is not connected until documents and deposit are collected.
Owner documents
- Proof of ownership.
- Deed of trust, settlement statement or sales contract.
- Valid ID.
- Upload documents in the application.
Renter documents
- Signed lease agreement.
- Valid ID.
- Residential Rental Certificate of Occupancy.
- Check Single Family Rental Registration rules if applicable.
Accepted ID: Cedar Hill lists valid driver’s license, passport or Military ID. Existing customers adding/removing a co-applicant must submit the update application and valid ID.
Rates, Sewer Average and Trash Fees
Water base
$22.50/month including first 1,000 gallons.
Water usage
$7.50 per 1,000 gallons above first thousand.
Sewer base
$22.75/month including first 1,000 gallons.
Sewer usage
$11.60 per 1,000 gallons above first thousand.
| Billing item | Official detail | User action |
|---|---|---|
| Residential/commercial billing | Billed monthly; charges are for water used over the past 30 days. | Compare usage month to month in WaterSmart. |
| Senior water/sewer base discount | 65+ customers may qualify if averaging 5,000 gallons or less per month over 12 months. | Ask Utility Billing; discounted base rates listed: water $19.50/month, sewer $19.75/month. |
| New residential sewer charge | New accounts start at sewer factor 7 / 7,000 gallons; current rate page states $92.35/month, while the separate adjustment page still shows older $80.90 language. | Use current rates page first and call 469-272-2931 option 4 if your new account qualifies for review. |
| Winter Sewer Averaging | Established residential sewer charges recalculate annually in March from winter consumption and apply each April for one year. | Conserve in winter months to reduce next sewer average. |
| Trash / recycling under 65 | $22.09/month residential rate. | Includes weekly trash/recycling and monthly brush/bulk collection. |
| Trash / recycling 65+ | $17.33/month with approved senior discount. | Complete Senior Trash/Recycle Application. |
| HHW / e-waste at-your-door | WM At-Your-Door service: $1.67/month on residential utility accounts. | Schedule at WMAtYourDoor.com or call 800-449-7587. |
| Additional cart | $5.00/cart monthly fee. | Order through cedarhilltx.com/trash route. |
High Bill, Water Alerts and Leak Adjustment
Set alerts
WaterSmart can show consumption by months, weeks, days or hours and compare use to similar customers.
Eligible leak type
Non-visible leaks such as slab leaks may be considered. Running toilets and faucets are not eligible.
Proof needed
Paid plumber receipt plus written statement showing leak repaired, repair type, and why leak was not reasonably detectable.
| Leak rule | Official detail | What to do |
|---|---|---|
| Frequency | One leak adjustment in a 12-month period. | Do not submit until repair proof is ready. |
| Amount | Approved adjustment may be up to half the largest bill in previous three months less normal usage. | Ask staff to explain calculation before expecting a fixed percentage. |
| Timing | Adjustment happens after consumption returns to normal and may take a full billing cycle; can take up to two months depending on timing. | Keep paying current bills unless staff approves a different plan. |
| Not eligible | Visible leaks such as running toilets and faucets. | Fix them fast, but do not assume bill adjustment will apply. |
- Check WaterSmart usage by hour/day for continuous flow.
- Turn off fixtures and check whether usage continues.
- Check toilets, irrigation, hose bibs, pool fill, water softener and slab signs.
- Repair first, then collect receipt and written statement.
- Submit English or Spanish leak adjustment request.
Payment Plan: Before You Ask
Required mindset
- Contact Customer Service to begin.
- Make a substantial down payment toward past-due balance.
- Plan dates and amounts are set through Customer Service.
- Pay current monthly bill in full by due date plus payment-plan amount.
Ways to lose the plan
- Failing to follow payment-plan terms.
- Returned payment while setting up or on plan.
- A leak during the payment schedule.
- Trying to set more than one plan within 12 months.
Important: Cedar Hill says failed payment-plan compliance can lead to immediate disconnection without further notice, and the full balance becomes due immediately.
Water Conservation, Freeze Prep and Outdoor Use
Recommended watering schedule
- Not enforced until Stage 2 Mandatory Drought Response.
- Odd addresses: Monday and Thursday, 6 PM-10 AM.
- Even addresses: Tuesday and Friday, 6 PM-10 AM.
- No watering on other listed days.
- Hand-held containers may be used any time; soaker hoses may be used on foundations.
Winter pipe safety
- Cover exposed pipes and faucets.
- Run water at a trickle during freezing risk.
- Open kitchen/bath cabinet doors.
- Keep garage doors closed if water lines are in garage.
- If pipes burst and water enters home, call 9-1-1 for emergency shutoff.
Water source context: Cedar Hill acquires water from Dallas Water Utilities. The City may declare drought response stages based on Dallas Water Utilities recommendations or local emergencies affecting supply.
Trash, Recycling, Brush, Bulk and HHW on Utility Bill
Trash & recycling
Weekly trash in green-lid cart and weekly recycling in yellow-lid cart. Commercial customers are billed directly by WM.
Bulk & brush
Bulk items and brush are collected together in one pile once per month.
HHW / e-waste
Schedule WM At-Your-Door home pickup at WMAtYourDoor.com or call 800-449-7587.
Cedar Hill Utility Services Map
| Place | Address / phone | Use for |
|---|---|---|
| Utility Services / Government Center | 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104 469-272-2931 |
Billing, account questions, service, mail address, drop box nearby. |
| Water / Sewer staff directory | 285 Uptown Boulevard, Building 100, Cedar Hill, TX 75104 972-291-5126 ext. 2806 |
Water/sewer operations questions; billing questions still route to 469-272-2931. |
| Police Department lobby kiosk | Cedar Hill Police Department lobby | 24/7 utility payment kiosk; cash, check or credit card; free to use. |
| Alan E. Sims Recreation Center drop box | Drop box between main driveway and easternmost driveway. | 24/7 check/money-order water/sewer payment drop. |
| After-hours water/sewer emergency | 972-780-6643 | Emergency disconnect or water/sewer service emergency after regular hours. |
Cedar Hill Water Utilities FAQ
What is the Cedar Hill utility billing phone number?
Call Utility Services at 469-272-2931 for water bill, account, payment and service questions.
What is the after-hours water or sewer emergency number?
Call 972-780-6643 for after-hours water/sewer emergency service.
Where is Cedar Hill Utility Services located?
Utility Services is listed at 285 Uptown Boulevard, 1st Floor, Cedar Hill, TX 75104.
How do I pay my Cedar Hill water bill online?
Use the official WaterSmart Customer Portal at cedarhilltx.watersmart.com to manage account information, pay bills and initiate service requests.
Can I pay at a kiosk?
Yes. Cedar Hill has a utility payment kiosk in the Police Department lobby. It is available 24/7, accepts cash, checks or credit cards, and is free to use.
Can I put cash in the drop box?
No. Cedar Hill says not to place cash in the payment drop box. Use personal check or money order and clearly mark the envelope.
What is the Cedar Hill residential water deposit?
The residential water service page lists a $90 deposit for a new residential account.
What documents are needed for new residential service?
Owners need proof of ownership and valid ID. Renters need a signed lease, valid ID and Residential Rental Certificate of Occupancy. Cedar Hill lists driver’s license, passport or Military ID as acceptable ID.
What are Cedar Hill water and sewer rates?
Water base is $22.50/month including the first 1,000 gallons, then $7.50 per 1,000 gallons above that. Sewer base is $22.75/month including the first 1,000 gallons, then $11.60 per 1,000 gallons above that.
Does Cedar Hill offer senior discounts?
Senior citizens may qualify for water/sewer base-rate discounts if they are at least 65 and average 5,000 gallons or less per month over a 12-month period.
Can I get a leak adjustment?
Possibly. Cedar Hill may adjust one water bill in certain cases with a paid plumber receipt and customer statement. Running toilets and faucets are not eligible because they are visible leaks; non-visible leaks such as slab leaks may qualify.
Can I set water usage alerts?
Yes. Cedar Hill’s Water Consumption Alerts page says customers can set consumption or dollar thresholds and get email or text alerts through the customer portal.
What if I need a payment plan?
Contact Customer Service first. Cedar Hill requires a substantial down payment, current bills paid in full by due date, and only one payment plan in a 12-month period.
Who handles trash and recycling in Cedar Hill?
Trash, recycling, brush, bulk and household hazardous waste services are outsourced to WM, but residential customers are billed monthly through the utility bill.
Is this the official Cedar Hill city website?
No. This is an informational utility guide. Confirm live account balance, disconnection status, payment posting, fees, forms, rates and emergency instructions with official City of Cedar Hill sources.
30-Second Cedar Hill Utility Checklist
Pay/login: WaterSmart portal → account info → pay bill → set usage/dollar alerts → save confirmation.
Call: billing 469-272-2931; after-hours water/sewer emergency 972-780-6643; city main 972-291-5100.
Start service: application → ID → owner/renter proof → $90 deposit → connection only after documents/deposit are collected.
High bill: check portal usage → locate hidden leak → fix leak → plumber receipt → written statement → leak adjustment request.
Past due: ask for payment plan before disconnection; call option 4 or email after payment if disconnected or scheduled for disconnect.