South Carolina Water Utilities: Find Your Provider, Pay a Bill or Report a Problem
Use this guide as a statewide utility desk. Pick your region, open the official provider, pay through the right portal, call the correct office, check water-quality reports, or report a leak/no-water issue without wasting time on directory sites.
Start Here: What Are You Trying To Do?
| User intent | Best action | Prepare before clicking/calling | Do not miss |
|---|---|---|---|
| Find my water provider | Check your bill, property city/county, rental portal, or the provider table below. | Service address, ZIP code, subdivision/community name, landlord/HOA info. | South Carolina water service can be city, county, special district, authority, co-op, or private utility. |
| Pay a water bill | Use the official provider portal, phone IVR, bank draft, mail, drive-thru, or in-person office. | Account number, customer number, amount due, due date, payment method. | Payment fees and posting times differ by provider. |
| Past due or shutoff notice | Call provider before paying online. | Notice, balance, account number, payment proof, reconnection question. | Ask whether the payment method protects service today. |
| No water, sewer backup, leak, outage | Use the provider’s emergency or after-hours number. | Address, cross street, issue type, start time, safety risk, neighbors affected. | Do not report active emergencies only through email or a contact form. |
| Boil water / taste / odor / discoloration | Check provider alerts and Consumer Confidence Report. | Tap affected, hot/cold only, color/odor, time started, nearby flushing/work. | Follow official boil-water instructions until the provider lifts the advisory. |
| Fence, mailbox, irrigation, tree, digging | Request a locate through SC811 or call 811. | Address, work area, start date, contractor info. | SC811 says homeowners should contact 811 for mailbox, tree, and similar projects. |
South Carolina Water Utility Provider Finder
Use this table for major official providers and regional clues. If your bill is from a smaller town, subdivision, HOA, mobile-home park, or private utility, use the “how to identify your provider” box right after the table.
| Provider | Region / counties | Official bill pay / account route | Phone / emergency | Office / mail details |
|---|---|---|---|---|
| Charleston Water System | Charleston area / Lowcountry | Payment Options; online portal through Paymentus; phone payment available. | (843) 727-6800; TDD 1-800-735-8583 | Downtown: 103 St. Philip Street. Hanahan: 6330 Murray Drive. Mail: Charleston Water System, P.O. Box 568, Charleston, SC 29402-0568. |
| Greenville Water | Greenville County plus portions of Anderson, Pickens, and Laurens counties | Paymentus Pay Now; account number from paper bill required. | 864-241-6000; Paymentus account help 1-800-420-1663 | 407 W. Broad Street, Greenville, SC 29601. Mailing: P.O. Box 687, Greenville, SC 29602. Hours: Mon-Fri 8 AM-5 PM. |
| Spartanburg Water | Spartanburg area / Upstate | Paymentus Pay Now; customer number + account number required. | 864-582-6375 | 200 Commerce Street, Spartanburg, SC 29306. Card fee listed at $3.00; e-check listed without fee on official Paymentus page. |
| Beaufort-Jasper Water & Sewer Authority | Beaufort and Jasper counties / Lowcountry | Pay Your Bill; portal, bank draft, phone IVR, drive-thru, mail. | Main/emergency dispatch 843-987-9200; IVR bill pay 888-375-8126 | 6 Snake Road, Okatie, SC 29909. Hours: Mon-Thu 8:30 AM-5 PM; Fri 9:30 AM-5 PM. Drop box available 24 hours. |
| Grand Strand Water & Sewer Authority | Grand Strand / Pee Dee; Horry, Marion, Dillon service context | eBilling / Pay Online; bank draft, e-check, online account, partner bank branches. | Main / after hours 843-443-8200; Marion Office 843-765-4539; Little River 843-399-1888 | Main: 166 Jackson Bluff Road, Conway, SC 29526. Billing: P.O. Box 2308, Conway, SC 29528. Cash payments Mon-Fri 8 AM-4 PM. |
| Lancaster County Water and Sewer District | Lancaster County / Catawba region | Online Bill Payment; register for usage, history, eBilling, autopayment; guest pay available. | 803-285-6919; toll-free / 24-hour listed 1-800-832-2126 | P.O. Box 1009, Lancaster, SC 29721. Hours: Mon-Fri 8 AM-5 PM. Email: info@lcwasd.org. |
| Summerville CPW | Summerville area; Dorchester/Berkeley/Charleston service context | Official CPW site; Pay Bill, phone payments, payment options, start/stop service. | Use official CPW page for current phone routing. | Official page includes service-area map, boil-water advisories, water quality report, PFAS, lead/copper, hydrant permits, and payment options. |
| Blue Granite Water | Private utility service areas; Richland and Lexington service-line verification context | Blue Granite Water portal; 24/7 account management, bill pay, usage, alerts. | Customer Service (800) 367-4314, Mon-Fri 8 AM-5 PM Eastern; emergencies same number 24 hours. | Use provider portal for start/stop, water safety, lead survey, account alerts, and emergency reporting. |
Not listed? Check the exact name on your bill first. South Carolina also has many city utilities, county systems, special-purpose districts, rural/community systems, private utilities, and subdivision/HOA billing arrangements.
How To Identify Your Water Provider in South Carolina
Look at the bill name
- Provider name at top of bill.
- Account/customer number format.
- Payment website printed on bill.
- Emergency or after-hours number.
Use the address test
- City limits or unincorporated county?
- Subdivision / HOA utility billing?
- Apartment or property manager billing?
- County, district, authority, or private provider?
Ask the right question
Script: “I’m at [service address]. Can you confirm whether you provide water, sewer, both, or only billing for this property?”
Bill Pay Guide: What To Do Before You Pay
Confirm the official provider
Do not pay through a search-result ad or random “bill pay” directory. Match the provider name and payment web address from your actual bill.
Match account fields
Some portals ask for account number only. Others require both customer number and account number, ZIP code, or service address.
Check payment fee and posting
Charleston, Greenville, Spartanburg, BJWSA, LCWSD and others use different portals, fees, cutoffs, and posting rules.
Save proof
Keep confirmation number, date/time, payment amount, card/e-check last four digits, email receipt, and screenshot.
| Situation | Best payment route | Why | Call first? |
|---|---|---|---|
| Normal current bill | Official portal, autopay, bank draft, mail, or in-person. | Lowest risk when not near due date. | No, unless account details do not match. |
| Past due / shutoff notice | Call provider, then use the fastest confirmed method. | Online payment may not stop disconnection unless provider confirms. | Yes. |
| Already disconnected | Call provider before paying. | Reconnection, deposit, returned payment, or after-hours fees may apply. | Yes. |
| Large balance | Ask about transaction limits and split payment rules. | Some portals have per-transaction limits. | Yes. |
| Moving out | Final bill / stop service form. | Paying the current bill does not always close service. | Usually yes. |
Water Emergency, Outage, Leak or Sewer Backup
No water
Check neighbors, main shutoff, provider outage page, then call the provider emergency/after-hours number.
Sewer backup
Stop using fixtures, avoid wastewater contact, keep children/pets away, call provider or sewer authority.
Street leak
Report exact location, cross street, flow direction, pavement damage, and whether it is near a hydrant/meter box.
Boil advisory
Follow the provider’s official advisory until it is lifted. Do not rely on social media screenshots.
| Provider | Emergency / urgent contact clue | Use for |
|---|---|---|
| Charleston Water System | (843) 727-6800 | Billing, urgent account help, water/sewer issue routing. |
| Greenville Water | 864-241-6000 | Outages, account issues, service questions. |
| Spartanburg Water | 864-582-6375 | Customer service, emergencies, drought restriction questions. |
| BJWSA | 843-987-9200 listed for 24/7 emergency dispatch | Water/sewer emergencies in BJWSA area. |
| GSWSA | 843-443-8200 listed for main office and after hours | Outages/emergencies in GSWSA area. |
| Blue Granite Water | (800) 367-4314 listed for emergencies 24 hours | Emergency reporting in Blue Granite service areas. |
Water Quality, CCR Reports, PFAS, Lead and Advisories
Every community water system publishes or provides a Consumer Confidence Report. EPA’s CCR tool helps users find local reports, while provider pages often host the latest water-quality report, lead/copper information, PFAS notices, and boil-water advisories.
CCR report
Use the provider’s Water Quality Report or EPA CCR finder. Search by provider name, city, or water system.
Lead / service line
Look for lead awareness, service line inventory, lead/copper survey, or water safety page.
Boil water
Use the provider’s official advisory page. Follow it until the same provider announces the advisory is lifted.
| Provider | Useful official water-quality route | What users can check |
|---|---|---|
| Greenville Water | Water Quality Report link on official site | Annual report, outages, service area, account help. |
| GSWSA | Water Quality Report + Lead Awareness | CCR, lead/copper survey, drought notices, rates. |
| Summerville CPW | Water quality, PFAS, boil advisory, lead/copper | Boil advisories, PFAS, hydrant permits, service-area map. |
| Blue Granite Water | Water Safety & Lead | Lead survey, service line verification, water safety notices. |
| Any SC community water system | EPA Consumer Confidence Reports | Local CCR lookup and drinking-water report guidance. |
Private well note: if you are on a private well, your household is usually responsible for testing and maintenance. Use state/local health resources and EPA private-well guidance rather than a utility bill-pay portal.
Before You Dig: SC811 Steps for Homeowners and Contractors
1. Request locate
Call 811 or submit a locate request through SC811 before mailbox, fence, tree, irrigation, or excavation work.
2. Wait for marks
Wait for utilities to respond and mark lines before digging.
3. Check status
SC811 lists checking locate status as part of safe digging.
4. Dig safely
Use care near markings and close the request when work is finished if applicable.
Official SC811 tools:
South Carolina Utility Regions: Quick Local Clues
| Region | Common search terms | Provider examples | What to verify |
|---|---|---|---|
| Lowcountry | Charleston water bill, Hanahan water, Beaufort Jasper water, Okatie bill pay | Charleston Water System, BJWSA, local town utilities | Water vs sewer provider may differ. |
| Upstate | Greenville Water, Spartanburg Water, Anderson/Pickens/Laurens service | Greenville Water, Spartanburg Water, municipal/rural systems | Check county edge areas carefully. |
| Grand Strand / Pee Dee | Conway water, Myrtle Beach area water, Marion water, Little River water | GSWSA and local municipal providers | Drought notices and seasonal demand can matter. |
| Midlands | Columbia water, Lexington water, Richland water, Blue Granite | City/local systems, Blue Granite Water in some areas | Public vs private utility affects complaint/escalation path. |
| Catawba / Lancaster | Lancaster water, Indian Land water, county water district | Lancaster County Water and Sewer District | Guest pay vs registered portal, outage notification settings. |
Past-Due Bill, Payment Help and Complaints
Past due?
- Call before paying.
- Ask exact amount to stop disconnection.
- Ask if online payment posts in time.
- Ask about reconnection fees or deposits.
Need assistance?
- Ask provider about hardship/customer assistance.
- Call local community action agency.
- Try 211 for local utility assistance referrals.
- Keep notice, bill, income proof, and ID ready.
Complaint path
Start with the provider. If it is a regulated private utility, use the state utility complaint route. For city/county/authority providers, use the local utility, city/county office, board, or elected local contact.
South Carolina Water Utilities Map
Use the map as a starting point, then verify the provider using your bill or service address. Search results can show nearby offices, but they do not always confirm who serves your exact property.
South Carolina Water Utilities FAQ
How do I find my South Carolina water provider?
Start with the name on your bill. If you do not have a bill, use your service address, city/county, subdivision, rental manager, HOA, or nearby official provider service-area map.
Can I pay any South Carolina water bill from one state website?
No. Water bills are paid through the specific provider, city, authority, district, or private utility that serves the property.
What should I have before paying a water bill online?
Have the account number, customer number if required, service address, amount due, due date, payment method, and any shutoff notice.
Which South Carolina providers use Paymentus?
Several providers use Paymentus or related payment portals, including Charleston Water System, Greenville Water, and Spartanburg Water. Always use the official provider link.
Who do I call for no water or a main break?
Call your actual provider’s emergency or after-hours number. For example, BJWSA lists 843-987-9200 for 24/7 emergency dispatch, GSWSA lists 843-443-8200 for after hours, and Blue Granite lists 800-367-4314 for emergencies.
Where can I find a water quality report?
Use your provider’s Water Quality Report or Consumer Confidence Report page. EPA also provides Consumer Confidence Report guidance and a CCR lookup route.
What is a CCR?
A CCR is a Consumer Confidence Report. It summarizes drinking-water source, testing, detected contaminants, compliance information, and required public health language for community water systems.
What should I do before digging near water or sewer lines?
Contact SC811 by calling 811 or using the SC811 portal before mailbox, fence, tree, irrigation, landscaping, or excavation work.
Does my water provider also handle sewer?
Sometimes. Some South Carolina providers handle water only, sewer only, or both. Confirm on your bill or call the provider with your exact service address.
What if my landlord or HOA bills me for water?
Ask whether the landlord/HOA is reselling utility service, passing through a master-meter bill, or using a third-party billing company. Keep both the property billing contact and actual water provider name.
How do I stop service when moving?
Use your provider’s start/stop service page or customer service number. Prepare the stop date, forwarding address, account number, service address, and final bill delivery method.
What if my water bill is suddenly high?
Check toilets, outside spigots, irrigation, leaks, meter reading, billing period length, and seasonal use. Then call the provider with usage details and repair proof if available.
30-Second South Carolina Water Utility Checklist
Find provider: bill name → service address → county/city → official service-area page.
Pay bill: official portal only → account/customer number → fee/posting time → confirmation number.
Emergency: no water, leak, sewer backup, boil advisory → call provider emergency/after-hours line.
Water quality: provider CCR/water-quality report → EPA CCR guidance → official advisory pages.
Digging: call 811 or use SC811 before posts, fences, trees, irrigation, trenching, or excavation.