Fort Myers Water Utility Help Desk: Pay, Login, Call or Start Service
Use this page like a quick utility counter. It gives the official Fort Myers bill-pay route, login options, phone numbers, payment center address, new-service deposit rules, past-due warnings, water restrictions, boil-water steps, and the map.
Fort Myers Water Utility Action Board
Pick the task first. This prevents the common mistake of calling billing for a field problem, mailing a cutoff payment too late, or opening the wrong Lee County/Cape Coral utility portal.
| User intent | Best official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay Fort Myers water bill online | fortmyers.gov/billpay or the city eServices bill-pay portal | Account number, service address, balance, payment method. | Save confirmation number and screenshot before closing the page. |
| Login / view usage | WaterSmart Portal | Utility account info and email. | WaterSmart is for usage comparison, saving tips, leak alerts, and account insights. |
| Pay by phone | 888-288-5613 listed on Rates & Fees; FAQ also lists 877-333-0866 | Debit/credit card or e-check, account number. | If either phone route fails or service is at risk, call 239-321-8100. |
| Billing question / account issue | 239-321-8100 | Bill copy, account number, payment proof, ID if account change. | Ask one exact question: login, posted payment, deposit, cutoff, high bill, name change, service off. |
| Start water service | Establish New Water Service | Lease/proof of ownership, photo ID, deposit, service fee. | Applications are online or in person; the city says email/fax applications are no longer processed. |
| Stop service | Service Off Request | Service address, stop date, forwarding details, contact info. | Use the official OpenGov service-off request link. |
| Past-due / shutoff risk | Call 239-321-8100 before using mail or slow bank bill pay | Past-due notice, amount due, payment method, confirmation number. | Unpaid balances can be subject to termination 14 days after due date. |
| Boil water notice | Boil Water Notice guidance | Address, notice area, water use needs, bottled water if available. | Bring water to a full rolling boil for 1 minute, then cool before use. |
Important distinction: City of Fort Myers Utilities is not the same as Lee County Utilities, Cape Coral Utilities, Fort Myers Beach, or a private apartment/HOA billing office. Check the name on your bill before paying.
Official Contact, Address, Hours and Locality
Utility Billing Payment Center
Address:
2925 Martin Luther King Blvd.
Fort Myers, FL 33916
Phone: 239-321-8100
Fax: 239-344-5958
Office Hours
Lobby and drive-thru:
Monday-Friday, 8:00 AM-5:00 PM.
The city’s utility pages list the billing phone as 24-hour.
Locality
City: Fort Myers
County: Lee County
State: Florida
City Hall is listed at 2200 Second Street, Fort Myers, FL 33901.
| Area / customer type | Use this guide if… | Check before paying |
|---|---|---|
| City of Fort Myers | Your utility bill is from the City of Fort Myers / Fort Myers Utilities. | Use fortmyers.gov/billpay, Utility Billing, or WaterSmart. |
| Unincorporated Lee County | Your bill says Lee County Utilities, not City of Fort Myers. | Lee County billing phone is 239-533-8845; water/sewer emergency is 239-533-8700. |
| Fort Myers Beach | You live on or near the island/town and your bill may not be City of Fort Myers. | Check bill name and service provider before using Fort Myers city payment links. |
| Cape Coral / Sanibel / Bonita Springs / Estero | Nearby location but not necessarily City of Fort Myers utility billing. | Do not pay through Fort Myers unless your bill says City of Fort Myers. |
| Apartment / HOA / property manager | Water may be included in rent or billed through a third-party submeter. | Ask management whether you should open a city account or pay the property office. |
Pay Bill, Login and View Usage
Mail payment
P.O. Box 30185
Tampa, FL 33630-3185
Allow 5-7 days for mailing/processing.
Open the official payment route
Start at fortmyers.gov/billpay. Avoid ads, lookalike payment pages, and unofficial bill-payment directories.
Match the account
Check account number, service address, customer name, current balance, past-due amount, and due date before submitting payment.
Save proof
Keep confirmation number, date/time, payment amount, last four digits, and screenshot. You need this if the payment shows pending or service is at risk.
Call if cutoff risk exists
If you have a termination notice, call 239-321-8100 and ask whether the payment method protects service today.
Start New Water Service in Fort Myers
Processing rule: completed new-service applications with full deposit and service-fee payment received by 3:00 PM are processed the same business day; completed applications after 3:00 PM are processed the next business day.
Residential account checklist
- Lease or proof of ownership.
- Driver’s license or official photo ID.
- Full payment of $35 service charge.
- Full payment of $175 deposit for water, sewer, and trash service.
- Submit online or in person at 2925 Martin Luther King Blvd.
Commercial account checklist
- Online commercial water service application.
- Copy of occupational license application.
- Driver’s license or official photo ID.
- Deposit: 2.5 times anticipated monthly bill or minimum $335.
- Full payment of $35 service charge.
Do not email or fax new applications: the city’s new-service page says applications sent by email or fax can no longer be processed.
Official service setup links:
Stop Service / Service Off Request
When to use it
- Moving out.
- Selling property.
- Tenant change.
- Final bill needed.
- Service should be shut off at a future date.
Prepare first
- Service address.
- Requested stop date.
- Forwarding address.
- Phone/email.
- Account number if available.
Past-Due Bill, Termination and Reinstatement
14-day risk
Accounts with a previous unpaid balance are subject to termination 14 days after due date.
Reinstatement
If terminated, the city states the total bill, $70 delinquent service charge, and a larger deposit are required before service is reinstated.
Fast move
Call 239-321-8100 before using mail, bank bill pay, or any delayed payment route.
| Notice / problem | Ask this | Why it matters |
|---|---|---|
| Past-due balance | “What exact amount prevents termination today?” | Current balance may include fees or deposits not visible in an old notice. |
| Online payment pending | “Is my confirmation enough, or must I call back after posting?” | Posting and cutoff timing can be different. |
| Service already off | “What total amount, fee, deposit, and reconnection step are required?” | Rates page states total bill, $70 delinquent service charge, and larger deposit may be needed. |
| Returned payment | “Did the payment reverse, and what payment method is allowed now?” | Returned check amount varies and may block certain payment options. |
2026 Rates & Fees: What Searchers Usually Need
| Fee / charge | Official amount shown | User meaning |
|---|---|---|
| Delinquent turn-off service charge | $70 | Can apply when service is terminated for unpaid balance. |
| After-hours service charge | $90 | Can apply when work/service is requested outside normal hours. |
| Second trip service charge | $35 | Can apply if a crew must return. |
| Broken curb-stop | $140 | Relevant if curb-stop is damaged or accessed improperly. |
| Broken lock | $65 | Do not remove or break locks. |
| Tampering fee | $150 | Do not turn water on/off at curb stop or tamper with meter. |
| Broken/removed/stolen meter | $425 | Highest meter-related charge shown. |
| Broken meter only, excluding AMI components | $250 | Meter damage fee category. |
| Broken AMI components | $160 | Advanced meter infrastructure damage category. |
| Test meter on-site | $80 | Ask before requesting meter test. |
| Test meter removed/transported | $230 | Higher cost if meter must be removed or transported. |
| Backflow testing compliance notice fee | $20 | Relevant for backflow notice compliance. |
| Overpayment refund requested by customer | $25 | Ask whether credit can remain on account before requesting refund. |
| Special pick-up | $26.50 per cubic yard for oversized piles | Solid-waste charge; limits apply to horticultural debris and junk/white goods. |
Official rate links:
High Bill, Meter Reading and Leak Alerts
Meter ownership
The city FAQ says primary water meters are furnished, read, serviced, and controlled by the city.
Radio reads
Fort Myers uses radio-transmitted reading. The FAQ says the meter sends a radio signal every 4 seconds and the reading system picks it up when passing by.
Leak alerts
WaterSmart can help with usage ranking, water-saving tips, leak alerts, and more.
| Question | Answer | Best next step |
|---|---|---|
| How do I read my meter? | Read left to right starting with the first digit that is not “0”; read all numbers until the decimal point. | Take a photo and compare with bill/portal usage. |
| Can I turn water on/off at curb stop? | City FAQ references code section 90-33; do not operate curb stop without city guidance. | Call 239-321-8100 before touching curb equipment. |
| Who can access my meter? | The city and authorized agents can access the meter per the FAQ. | Keep meter area accessible and clear. |
| Can I have water without a meter? | No, as long as municipal services are available. | Call before remodeling, meter removal, or service changes. |
| My usage suddenly jumped | Common causes: irrigation, toilet leak, service-line leak, pool refill, guests, broken valve, or leak not yet visible. | Check WaterSmart, toilets, irrigation timer, pool, and outdoor spigots before calling. |
Fort Myers Water Restrictions and Irrigation Schedule
Never irrigate
Between 9:00 AM and 5:00 PM.
Even addresses
Thursday and/or Sunday.
Odd addresses
Wednesday and/or Saturday.
Penalty risk
Violations can result in fines up to $500 per day.
New landscaping: special considerations apply for new plantings. Check the ordinance before watering outside the normal schedule.
Water Quality, Treatment Plant and Annual Report
Source water
The plant uses Floridan Aquifer source water from 16 wells about 800 feet deep.
Treatment process
Reverse osmosis with 2,688 low-pressure membrane elements, followed by degasifiers, stabilization, disinfection, storage, and pumping to customers.
Questions
For drinking water quality concerns, contact Utilities at 239-321-8100.
| Plant fact | Official detail | Why it matters |
|---|---|---|
| Plant capacity | 12 million gallons. | Shows system scale. |
| Daily demand | About 6.5 million gallons. | Useful for service-demand context. |
| Operation | Completely automated and operated 24 hours per day by state-certified operators. | Useful for outage/water quality trust context. |
| Operating budget | About $2.8 million per year. | City page says cost per thousand gallons treated is about $1.12. |
| Annual report | 2025 Annual Water Quality Report is linked from the city page. | Use for current contaminant/testing details. |
Official water quality links:
Boil Water Notice: What to Do
Why notices happen
Loss of pressure, water-line breaks, treatment disruptions, power outages, floods, or other public-water-system issues.
Core rule
Use bottled water or bring tap water to a full rolling boil for 1 minute, then let it cool.
Call for questions
Public Works / Utilities: 239-321-8100.
| Use | Safe action during notice | Do not miss |
|---|---|---|
| Drinking / cooking | Use bottled or boiled water. | Boil even if water is filtered. |
| Baby formula | Fully boil water and let it cool before mixing, or use ready-to-use formula. | Do not use untreated tap water. |
| Ice / refrigerator dispenser | Avoid water/ice from appliances connected to the water line. | Discard questionable ice. |
| Handwashing | Tap water and soap are often acceptable; scrub 20 seconds and rinse well. | Use sanitizer with at least 60% alcohol if soap/water unavailable. |
| Bathing | Do not swallow water; sponge-bathe babies/young children. | Use caution with children. |
| Dishes | Use disposable items if possible; dishwasher safe if final rinse reaches 150°F or sanitizing cycle. | For handwashing, soak rinsed dishes 1 minute in bleach solution. |
| Pets | Give bottled or boiled/cooled water. | Do not use filtered tap water unless boiled. |
| Plants/garden | Tap water is okay for household plants and gardens. | Do not confuse plant use with drinking use. |
Wastewater, Reclaimed Water and What Not to Do
City wastewater role
Fort Myers manages two advanced regional facilities that process wastewater for the city and a significant portion of Lee County.
Treated water
After pollutants are removed, treated water is discharged into the Caloosahatchee River or treated further for reclaimed beneficial use.
Reclaimed water
Only permitted users can receive reclaimed water. It is not available for casual garden use.
| Question | Official FAQ answer | Practical meaning |
|---|---|---|
| Can I dump an RV holding tank at the plant? | No. | Use an authorized dump station. |
| Can water trucks fill with reclaimed water? | No, only permitted users can receive reclaimed water. | Contractors need official permit/approval route. |
| What process is used? | 5-stage Bardenpho process. | Advanced nutrient-removal context. |
| What pollutants are removed? | Solids, cBOD, nitrogen, and phosphorous. | Explains why sewer service is regulated and costly. |
| What chemicals are used? | Aluminum sulfate, sodium hypochlorite, sodium bisulfite, polymer. | Useful for wastewater-treatment questions. |
| What happens to solids? | Dewatered and sent to Lee County facility for further treatment and beneficial reuse. | Answers common “where does it go?” search intent. |
Wrong Provider Check: City Fort Myers vs Lee County Utilities
Use City of Fort Myers if your bill says…
- City of Fort Myers.
- Fort Myers Utilities.
- Pay route points to fortmyers.gov/billpay.
- Utility Billing Payment Center: 2925 Martin Luther King Blvd.
- Phone: 239-321-8100.
Use Lee County Utilities if your bill says…
- Lee County Utilities or LCU.
- Billing & Payment: 239-533-8845.
- Water/sewer emergency: 239-533-8700.
- Boil water notice automated hotline: 239-533-8575.
- Lee County rate schedule / customer portal.
Why this matters: “Fort Myers” is a city, a mailing area, and part of a larger Lee County metro area. Your service provider is the name printed on the bill, not just the city in your postal address.
Fort Myers Utility Billing Map and Office Directions
Use this map for the Utility Billing Payment Center, not City Hall.
| Location | Address | Use for |
|---|---|---|
| Utility Billing Payment Center | 2925 Martin Luther King Blvd., Fort Myers, FL 33916 | In-person payment, lobby/drive-thru, new service assistance, billing questions. |
| City Hall | 2200 Second Street, Fort Myers, FL 33901 | General city government, not the primary utility payment center. |
| Mail payment address | P.O. Box 30185, Tampa, FL 33630-3185 | Mail water-bill payment; allow 5-7 days for mailing/processing. |
Fort Myers Water Utility FAQ
What is the Fort Myers Water Utility phone number?
Call Utility Billing at 239-321-8100. The city utility pages list this phone as a 24-hour number.
Where is the Fort Myers Utility Billing Payment Center?
The payment center is at 2925 Martin Luther King Blvd., Fort Myers, FL 33916. Lobby and drive-thru hours are Monday-Friday, 8:00 AM-5:00 PM.
How do I pay my Fort Myers water bill online?
Use the official city route at fortmyers.gov/billpay or the city eServices utility bill portal. Prepare your account number, service address, and payment method.
How do I log in to see usage or leak alerts?
Use the Fort Myers WaterSmart portal. The city says WaterSmart can show usage comparisons, conservation tips, leak alerts, and more.
Can I pay my Fort Myers utility bill by phone?
The Rates & Fees page lists pay-by-phone at 888-288-5613. The Utility Billing FAQ also lists 877-333-0866. If unsure, call customer service at 239-321-8100.
What is the Fort Myers water bill mailing address?
Mail payments to P.O. Box 30185, Tampa, FL 33630-3185. The city says to allow an additional 5-7 days for mailing and processing.
How much is the residential deposit for new Fort Myers water service?
The city’s Establish New Water Service page lists a $175 deposit for water, sewer, and trash service plus a $35 service charge for residential accounts.
What do I need to start residential service?
Prepare lease or proof of ownership, driver’s license or official photo ID, full $35 service charge, and full $175 deposit.
What do I need to start commercial service?
Prepare the commercial application, occupational license application copy, photo ID, a $35 service charge, and deposit equal to 2.5 times the anticipated monthly bill or a $335 minimum.
What happens if my Fort Myers utility bill is unpaid?
The Rates & Fees page says accounts with previous unpaid balances are subject to termination 14 days after due date. Reinstatement can require the total bill, a $70 delinquent service charge, and a larger deposit.
What are Fort Myers irrigation restrictions?
Irrigation is prohibited between 9:00 AM and 5:00 PM. Even-numbered addresses water Thursday and/or Sunday; odd-numbered addresses water Wednesday and/or Saturday. Violations can result in fines up to $500 per day.
What should I do during a boil water notice?
Use bottled water or bring tap water to a full rolling boil for 1 minute, then allow it to cool. Boil tap water even if it is filtered.
Where does Fort Myers drinking water come from?
The Water Treatment Plant uses Floridan Aquifer source water from 16 wells located about 800 feet deep and treats it through reverse osmosis.
Is Lee County Utilities the same as Fort Myers Utilities?
No. If your bill says Lee County Utilities, use Lee County’s utility contacts and portal. City of Fort Myers Utility Billing is reached at 239-321-8100 and uses the 2925 Martin Luther King Blvd. payment center.
Is this the official Fort Myers Water Utility website?
No. This is an informational guide. Confirm live balances, deadlines, fees, shutoff status, notices, and payment posting through official City of Fort Myers Utilities sources.
30-Second Fort Myers Utility Checklist
Pay: fortmyers.gov/billpay → account number → confirmation number.
Call: Utility Billing 239-321-8100; pay-by-phone route 888-288-5613; if confused, call billing first.
Visit: 2925 Martin Luther King Blvd., Fort Myers, FL 33916, Monday-Friday, 8 AM-5 PM.
Start service: online or in person only; residential deposit $175 plus $35 service charge.
Past due: call before mailing; termination can happen 14 days after due date for unpaid previous balance.
Restrictions: no irrigation 9 AM-5 PM; even Thursday/Sunday, odd Wednesday/Saturday.