Riviera Beach Water Utilities Help Desk: Pay, Login, Call or Fix a Bill
Use this page like a quick customer-service desk: pay online, register for login access, call the right number, use WaterSmart, request assistance, avoid slow posting, and find the City Hall payment/kiosk/drop-box options.
Start Here: What Are You Trying to Do?
| Searcher intent | Best official route | Prepare first | Important detail |
|---|---|---|---|
| Pay or log in | Citizen Self Service login | Name, email username, password, utility account number, customer number/CID. | New users must register before account access. |
| Pay by phone | 1-877-878-7406 | Utility account number and customer identification number/CID. | Major credit cards, debit cards, and checking account payments are accepted. |
| Disconnected service | (561) 845-4050 | Account number, address, notice, payment proof. | Call Monday-Friday, excluding City holidays, during business hours. |
| After-hours water reconnection | (561) 845-4187 | Payment confirmation, service address, account number. | Listed for after-hours reconnections: weekdays 5 PM-7 PM; weekends/holidays 9 AM-7 PM. |
| Track usage / high bill | WaterSmart portal | Customer number and ZIP code. | WaterSmart helps view recent water use, compare usage, and find saving tips. |
| Utility bill assistance | Utility Assistance Program section | Income/eligibility documents and utility account information. | Designed for low-income seniors, disabled veterans, and disabled residents. |
| Non-emergency city issue | GoRiviera | Issue location, details, contact info, photo if safe. | GoRiviera is not for emergencies. Dial 911 for emergencies. |
Fast warning: if your service is disconnected or close to disconnection, call (561) 845-4050 before using mail, bank bill pay, kiosk, or drop box. Ask which payment route posts fast enough to restore or protect service.
Official Riviera Beach Utility Info Box
City Hall / Utility Payments
City Hall
600 W. Blue Heron Boulevard
Riviera Beach, FL 33404
Lobby service: Monday-Friday, 8:30 AM-4:30 PM for listed utility bill payments.
Customer Service
Utility customer service: (561) 845-4050
Hours: Monday-Friday, excluding City holidays, 8:30 AM-5:00 PM.
Email listed: css@rivierabeach.org
Finance Department
Address:
600 West Blue Heron Blvd.
Riviera Beach, FL 33404
Phone: (561) 845-4040
Hours: Monday-Friday, 8:30 AM-5:00 PM, closed holidays.
Pay Bill or Log In: Step-by-Step
Open the official account portal
Use Riviera Beach Citizen Self Service. New users must register before seeing utility account details.
Create and verify your login
The city’s CSS instructions tell users to create an account, verify the email activation code, add a mobile phone, and enter the text code.
Link the utility account
After login, choose “Link to account” for Utility Billing Accounts and enter the Utility Bill Account ID and CID/customer number from your bill.
Pay or manage bills
After linking, click the account number to view account overview and services. Use “Manage Bills” to view, download, or print current and past bills.
Save proof
Keep the payment confirmation number, amount, date/time, account number, CID, screenshot, and staff name if you called.
Login requirement: the city says online users need name, email address as login username, password, utility account number, and customer number/CID.
Ways to Pay a Riviera Beach Utility Bill
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online login | Citizen Self Service | Account history, payment history, service/consumption summaries, graphs, bill download. | Need account number and CID/customer number from utility bill. |
| Phone | Call 1-877-878-7406 anytime. | Paying without using the website. | Have utility account number and CID ready. Cards, debit, and checking account are accepted. |
| Bank bill pay | Set up City of Riviera Beach as a payee through your bank. | Normal recurring bill-pay users. | Enter utility account and customer numbers exactly as shown on the bill. City applies payment after receiving it from bank. |
| City of Riviera Beach, P.O. Box 916035, Orlando, FL 32891-6035. | Normal payments with time before due date. | Send check, cashier’s check, or money order with stub. Do not mail cash. | |
| City Hall lobby | 600 W. Blue Heron Boulevard, Monday-Friday, 8:30 AM-4:30 PM. | In-person service/payment. | Cash, major credit cards, debit cards, checks, cashier’s checks, and money orders are accepted. |
| City Hall lobby kiosk | 600 W. Blue Heron Boulevard, Monday-Friday, 8:30 AM-5:00 PM. | Self-service payment during City Hall hours. | Kiosk payments are processed the next business day. |
| Drive-through kiosk | West side of City Hall, 600 W. Blue Heron Boulevard, available 24/7. | After-hours kiosk payment. | Major credit cards, debit cards, checks, cashier’s checks, and money orders accepted. Cash not accepted. |
| Drop box | West side of City Hall, 24/7. | After-hours check/money-order drop. | Use check, cashier’s check, or money order with bill stub. Do not place cash in drop box. Processed next business day. |
Disconnected Service, Reconnection and Urgent Help
Service disconnected?
Call (561) 845-4050 Monday-Friday, excluding City holidays.
The city page lists disconnection help during business hours.
After-hours reconnection
Call (561) 845-4187.
Listed times: Monday-Friday 5:00 PM-7:00 PM; weekends and City holidays 9:00 AM-7:00 PM.
Before you call
- Account number and CID.
- Service address.
- Amount paid and confirmation number.
- Notice or door tag if you received one.
Emergency note: GoRiviera says its service portal is not for emergency use and tells users to dial 911 in an emergency. For water breaks, sewer backups, flooding, or unsafe conditions, do not wait on a non-emergency portal.
WaterSmart Portal: High Bill and Usage Tracking
View usage
WaterSmart lets customers view recent water use in gallons and compare current and past household usage.
Get notifications
Customers may choose water reports and notifications by email, phone, or text.
Find savings
The dashboard provides water and money-saving tips with step-by-step guidance.
| If WaterSmart shows… | Likely issue | Next step |
|---|---|---|
| Continuous overnight use | Toilet leak, irrigation leak, or hidden pipe leak. | Check toilets, hose bibs, irrigation, and meter movement when water is off. |
| Big outdoor spike | Sprinklers, hose left on, pool fill, pressure washing, landscaping. | Compare usage day with outdoor activity and weather. |
| Higher bill but similar use | Fees, past balance, service charge, payment delay, or billing-period change. | Review the bill details and call customer service with the account/CID. |
| Cannot register | Wrong customer number, ZIP code mismatch, login issue. | Call Finance/customer help at (561) 845-4040 or customer service at (561) 845-4050. |
How to Read the Utility Bill
Account number
Needed for online account linking, phone payment, bank bill pay, and customer-service calls.
CID / customer number
Needed for online access and phone payments. The city says it appears on the utility bill.
Consumption summaries
The online account can show service and consumption summaries and graphs after registration.
| Bill item | What to check | Why it matters |
|---|---|---|
| Account number + CID | Match both before paying or linking online. | Wrong number can delay posting or prevent account access. |
| Service address | Confirm the address/unit before payment. | Important for rentals, multi-unit properties, and ownership changes. |
| Balance due | Separate current balance from past-due amount. | Past-due accounts may need phone confirmation before service is protected. |
| Due date | Compare due date with payment posting method. | Bank bill pay, mail, kiosks, and drop boxes may not be same-day. |
| Usage/consumption | Compare with WaterSmart gallons and past household usage. | Useful for spotting leaks, seasonal spikes, and unusual usage. |
Utility Assistance Program: Who Should Check It?
Low-income seniors
The city says UAP is designed to help low-income senior citizens with utility bill financial assistance.
Disabled veterans
The program also references disabled veterans who meet eligibility requirements.
Disabled residents
Disabled residents may also be covered when they meet UAP requirements.
| Prepare before applying | Why | Action |
|---|---|---|
| Utility bill | Shows account number, CID, address, balance. | Keep current and past-due notices together. |
| Proof of identity/address | Needed to verify applicant and service location. | Use official application requirements if available. |
| Income or benefit proof | Program is income/eligibility based. | Collect fixed-income, disability, or veteran-related documents. |
| Disability/veteran/senior status proof | Program targets seniors, disabled veterans, and disabled residents. | Do not submit incomplete paperwork. |
Best next step: call customer service or Finance before applying if service is already disconnected, because payment timing and assistance processing are different problems.
GoRiviera Service Requests: When to Use It
Use for non-emergency issues
- Complaints.
- Service requests.
- Information requests.
- Routine resident questions.
- Requests that need routing to a department.
Do not use for emergencies
The GoRiviera page says the portal is not for emergency use. Dial 911 for emergencies.
For urgent utility payment/reconnection questions, call utility customer service directly.
| Request screen asks for | What to enter | Helpful tip |
|---|---|---|
| Issue location | Search address, use current location, drop pin, click map, or enter latitude/longitude. | Use exact address or closest landmark. |
| Issue type and comments | Choose the closest issue and describe what happened. | Include dates, times, photos, and whether it is recurring. |
| Contact info | Name, email, phone, alternate phone, address. | Choose email/text/call updates if you want status alerts. |
Riviera Beach Locality and District Context
| Local context | Why it matters for utility users | Best action |
|---|---|---|
| City of Riviera Beach | Main city utility billing, payment, customer service, City Hall, and GoRiviera routes. | Use the official city payment page and customer service numbers. |
| Palm Beach County | Riviera Beach is located in Palm Beach County on Florida’s Atlantic shore. | Do not confuse city utility billing with county tax/property records. |
| Blue Heron Boulevard / City Hall area | City Hall, lobby payment, kiosk, drive-through kiosk, and drop box are all tied to 600 W. Blue Heron Boulevard. | Use the map section before visiting. |
| Waterfront / Port of Palm Beach area | The city describes itself as a harbor/waterfront city, and the Port of Palm Beach is located in Riviera Beach. | Businesses and multi-use properties should confirm account ownership, meter details, and billing contact. |
| Utility Special District Board context | The city calendar lists Utility Special District Board meetings. | For board-level items, check the official city agenda/minutes calendar, not the payment portal. |
| City residents with non-emergency problems | GoRiviera acts as a centralized resident help desk for complaints and service requests. | Use GoRiviera for non-emergency issues; call 911 for emergencies. |
Useful Finance and Customer Service Contacts
| Office / staff listing | Phone | Email / use |
|---|---|---|
| Finance Department | (561) 845-4040 | 600 West Blue Heron Blvd.; general finance/utility billing route. |
| Customer Service | (561) 845-4050 | css@rivierabeach.org; account/billing/disconnection help. |
| After-hours water reconnections | (561) 845-4187 | Use only for listed after-hours reconnection window. |
| Chief Financial Officer listing | (561) 845-4040 | Randy M. Sherman; rsherman@rivierabeach.org. |
| Assistant Finance Director listing | (561) 845-4040 | Nydia Reynolds; nreynolds@rivierabeach.org. |
| Treasury Administrator listing | (561) 841-0208 | Tessfa Bell; tbell@rivierabeach.org. |
| Customer Service Administrator listing | (561) 840-3104 | Paula Stephens-Keith; pkeith@rivierabeach.org. |
| Assistant Customer Service Administrator listing | (561) 841-0201 | Maurice Spence; mspence@rivierabeach.org. |
Privacy note: the city footer warns that under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, contact the city by phone or in writing instead of email.
Riviera Beach City Hall Map and Payment Locations
Use this map for City Hall lobby payment, lobby kiosk, drive-through kiosk, drop box, Finance Department, and customer service visits.
| Location | Address | Use for |
|---|---|---|
| City Hall / Finance / Customer Service | 600 W. Blue Heron Boulevard, Riviera Beach, FL 33404 | Lobby payment, customer service, finance questions, utility account help. |
| City Hall lobby kiosk | 600 W. Blue Heron Boulevard | Monday-Friday, 8:30 AM-5:00 PM kiosk payment. |
| Drive-through kiosk | West side of City Hall | 24/7 kiosk payment; cash not accepted. |
| Drop box | West side of City Hall | 24/7 check, cashier’s check, or money-order drop with bill stub. No cash. |
| Mail payment processing | City of Riviera Beach, P.O. Box 916035, Orlando, FL 32891-6035 | Mail payments; check/cashier’s check/money order only with bill stub. |
Riviera Beach Water Utilities FAQ
What is the Riviera Beach water utility customer service phone number?
Call utility customer service at (561) 845-4050. The city lists customer service hours Monday-Friday, excluding City holidays, 8:30 AM-5:00 PM.
Where do I pay my Riviera Beach utility bill online?
Use the official Riviera Beach Citizen Self Service portal at rivierabeachflcitizens.munisselfservice.com/default.aspx.
What do I need to register for online utility access?
You need your name, an email address that serves as your login username, a password, your City of Riviera Beach utility account number, and your customer number/CID.
How do I link my account after creating a login?
The city’s CSS instructions say to click “Link to account” under Utility Billing Accounts, then enter the Utility Bill Account ID and CID/customer number from your bill.
Can I pay my Riviera Beach utility bill by phone?
Yes. Call 1-877-878-7406 anytime. Have your utility account number and customer identification number/CID ready.
Where do I mail a Riviera Beach utility payment?
Mail payments to City of Riviera Beach, P.O. Box 916035, Orlando, FL 32891-6035. Send check, cashier’s check, or money order with your bill payment stub. Do not mail cash.
Where can I pay in person?
The City Hall lobby at 600 W. Blue Heron Boulevard accepts utility bill payments Monday-Friday, 8:30 AM-4:30 PM. The city lists cash, major credit cards, debit cards, checks, cashier’s checks, and money orders as accepted.
Does Riviera Beach have a 24/7 utility payment kiosk?
Yes. The City Hall drive-through kiosk on the west side of City Hall is available 24 hours a day, 7 days a week. It accepts major credit cards, debit cards, checks, cashier’s checks, and money orders. Cash is not accepted.
Can I put cash in the drop box?
No. The city says the drop box accepts checks, cashier’s checks, or money orders with the bill payment stub. Cash should not be placed in the drop box.
When are kiosk and drop-box payments processed?
The city says kiosk payments and drop-box payments are processed on the next business day.
What should I do if service is disconnected?
Call (561) 845-4050 Monday-Friday, excluding City holidays. Have your account number, CID, service address, notice, and payment proof ready.
What is the after-hours reconnection number?
The city lists after-hours water reconnections at (561) 845-4187, Monday-Friday 5:00 PM-7:00 PM and weekends/City holidays 9:00 AM-7:00 PM.
What is WaterSmart?
WaterSmart is a free dashboard where Riviera Beach utility customers can view recent water use in gallons, compare current and past usage, receive reports or notifications, and find water-saving tips.
What do I need for WaterSmart?
You need your customer number and ZIP code. The city says the customer number is on your utility bill.
Who is the Utility Assistance Program for?
The City of Riviera Beach Utility Assistance Program is designed to help low-income senior citizens, disabled veterans, and disabled residents who meet eligibility requirements.
Can I use GoRiviera for a water emergency?
No. GoRiviera says its service portal is not for emergency use and tells users to dial 911 in an emergency.
Where is Riviera Beach City Hall?
City Hall is at 600 W. Blue Heron Boulevard, Riviera Beach, FL 33404.
Is this the official Riviera Beach utility website?
No. This is an informational guide. Confirm live balance, disconnection status, posting, fees, account details, and service instructions with the official City of Riviera Beach sources.
30-Second Riviera Beach Utility Checklist
Pay/login: Citizen Self Service → account number + CID → payment method → save confirmation.
Phone payment: call 1-877-878-7406 with account number and CID.
Disconnected service: call (561) 845-4050 during business hours; use (561) 845-4187 for listed after-hours reconnection windows.
High bill: use WaterSmart with customer number + ZIP code, then compare recent gallons, alerts, household use, and possible leaks.
In person: City Hall, 600 W. Blue Heron Boulevard; lobby, kiosk, drive-through kiosk, and drop box have different accepted payment rules.