Pay, Log In or Call Lee’s Summit Water Utilities Without Guessing
Need the payment portal, customer service phone, after-hours emergency number, office address, drop box, start/stop service, high-bill help, or 2026 water/sewer rates? Start here and jump straight to the action that matches your problem.
Official Action Board
| Need | Use this route | Prepare first | Important official detail |
|---|---|---|---|
| Pay without registering | Paymentus Pay Now | Account number, balance, payment method. | One-time payment is available from the online payment system homepage. |
| Create login / paperless / autopay | Manage My Account | Water account details, email, saved payment method. | Registration unlocks monthly autopay, multiple accounts, saved payment methods, and paperless billing. |
| Pay by phone | 833-343-4840 | Account number and payment method. | Phone payment system is available 24 hours a day, seven days a week. |
| Customer service | 816-969-1900 | Service address, account number, bill copy, screenshot/receipt if needed. | Use for billing, usage concerns, start/stop/move service, leak checks, and forms. |
| After-hours water/sewer emergency | 816-969-7407 | Exact address, cross street, issue type, when it started. | Use after 5 p.m., weekends, or holidays for water/sewer emergencies. |
| Mail payment | Lee’s Summit Water Utilities 1200 SE Hamblen Road Lee’s Summit, MO 64081 |
Remittance stub and check/money order. | Do not mail if you have a shut-off notice and need fast posting. |
Past-due warning: the city says shut-off notices give a date to pay the past-due amount or request payment arrangement approval. For service-protection timing, use in-person or night depository payment to avoid posting delays.
Official Phone, Address, Hours and Local Area
Water Utilities Service Center
Address:
1200 SE Hamblen Road
Lee’s Summit, MO 64081
Phone: 816-969-1900
Fax: 816-969-1935
Service counter hours
Water Utilities:
8 a.m.-5 p.m. Monday-Thursday
9:15 a.m.-5 p.m. Friday
City Hall Treasury:
8 a.m.-5 p.m. Monday-Friday
Locality and coverage
City: Lee’s Summit, Missouri
Area: more than 70 square miles, serving customers inside and outside city limits.
Counties: Lee’s Summit spans Jackson and Cass counties.
System snapshot: Lee’s Summit Water Utilities reports over 40,000 customer accounts, 639+ miles of water mains, 480 miles of sanitary sewer lines, and supply capacity of 32.5 million gallons per day through Kansas City, Independence, and emergency connections to Tri-County Water Authority.
Pay or Log In: Best Route by Situation
Login / paperless
Register through the customer portal to manage saved payment methods, multiple accounts, autopay and paperless billing.
No-fee ACH
Bank Draft ACH is listed as no fee. Save the ACH form first before filling it out, or it may appear blank after saving.
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Online card/debit | Credit/debit card payments have a $2.95 third-party vendor fee. | Fast payment, account login, one-time pay. | Accepted cards include American Express, Discover, Visa and MasterCard. |
| Electronic check | Portal allows saved bank account information for easy use. | Users who prefer checking/savings payment. | Confirm confirmation number and posting before closing the browser. |
| Online banking through your bank | Use the online banking account number from the front of the bill and remittance address: Lee’s Summit Water Utilities, 1200 SE Hamblen Road, 64081. | No-fee bank bill pay from checking/savings. | Bank payments can post slower; avoid for shut-off deadlines unless the city confirms. |
| Phone payment | Call 833-343-4840 and follow prompts. | 24/7 payment when you cannot access the web portal. | Write down confirmation number and amount. |
| In person | Water Utilities Service Center or City Hall Treasury. | Past-due, cutoff notice, receipt needed, cash/check/card users. | Bring the remittance stub for easier processing. |
| Night depository | Drop boxes at 1200 SE Hamblen Road, City Hall north entrance at 220 SE Green St., and alley between City Hall and Fire Headquarters at 207 SE Douglas St. | After-hours check/money order drop-off. | Payments placed in drop boxes post the following business day. Do not put cash in drop boxes. |
Understand the Bill Before You Pay
Monthly billing
All accounts are billed monthly. The bill due date is based on the customer’s location.
Due window
Water/sewer bills are payable on the billing date and due by the due date shown on the bill. Bills are due within 21 days of the mailing date.
Late penalty
Penalty charges of 5% are assessed on the total outstanding balance as of the due date.
| Bill item | What it means | Searcher action |
|---|---|---|
| Water charges | The water portion has base fee, volume charge and sales tax. | Compare base vs usage before assuming the entire bill is high usage. |
| Meter reading | Meters are read approximately every 30 days. If weather or access prevents reading, consumption may be estimated using account history. | Ask for reread or leak check if usage looks unusual. |
| Consumption graph | The bill provides consumption history to help spot changes. | Compare current month to the same season last year. |
| Shut-off notice | Notice gives a date to pay the past-due amount or request a payment arrangement. | Pay in person or night depository if posting speed matters. |
| Reactivation | Reactivation fee plus past-due amounts must be paid to reinstate service. | Ask the exact total before paying. |
Water or Sewer Emergency: What to Call and What to Say
After-hours emergency
Call: 816-969-7407
Use after 5 p.m., weekends and holidays for water or sewer emergencies.
Private leak check
If a leak is suspected in a private water system, call 816-969-1900. The city says a service technician can check the meter for an indication of a leak.
| Problem | Say this | Have ready |
|---|---|---|
| Water main break / street leak | “Water is flowing or bubbling at [exact location].” | Address, cross street, lane/sidewalk impact, start time, photos only if safe. |
| No water / low pressure | “All taps / some taps at [service address] have no water or low pressure.” | When it started, whether neighbors are affected, nearby construction, bill status. |
| Sewer backup | “Wastewater is backing up at [floor drain/toilet/basement].” | Stop using water, keep children/pets away, note if neighbors are also affected. |
| High usage / possible leak | “My usage jumped from [old amount] to [new amount]. Can you reread or check meter indication?” | Account number, bill copy, toilet/faucet/outdoor checks, repair receipts if any. |
Start, Stop or Move Water Service
Start service
- Name and contact information of account holder.
- Social security number.
- Email address.
- Address where service should start.
- Move-in date.
Stop service
- Address where service should stop.
- Move-out date.
- Forwarding address for final bill.
- Ask whether autopay should be cancelled.
- Ask about final read timing.
Service activation
A service activation charge is applied to the first bill when starting service.
Call: 816-969-1900 or visit the Water Utilities Service Center.
Commonly requested documents:
2026 Water and Sewer Rates Users Actually Search For
Base rates
Effective January 1, 2026.
Residential usage
Tiered by monthly gallons.
Sewer volume
$7.04 per 1,000 gallons in 2026.
Penalty
5% on outstanding balance.
| 2026 rate / fee | Amount | What it means |
|---|---|---|
| 5/8" monthly base water | $13.25 | Common small residential meter base water charge. |
| 5/8" monthly base sewer | $18.55 | Common small residential meter base sewer charge. |
| Residential water volume | < 7,000 gallons: $5.63 per 1,000 gallons | Lower residential usage tier. |
| Residential water volume | 7,001-15,000 gallons: $6.62 per 1,000 gallons | Middle residential usage tier. |
| Residential water volume | > 15,001 gallons: $8.27 per 1,000 gallons | Higher residential usage tier. |
| Commercial water volume | $7.18 per 1,000 gallons | All commercial usage. |
| Sewer volume | $7.04 per 1,000 gallons | Residential subject to Winter Sewer Average; commercial all usage. |
| Service activation | $10.00 | Listed service activation charge. |
| Returned payment | $26.00 effective July 1, 2026 | Returned payment fee shown on schedule of fees. |
| Reactivate water | $25.00 normal / $60.00 after-hours | Useful when service has been interrupted. |
| Hydrant meter 3/4" | $300 deposit + $10/day + minimum 100 gallons/day at commercial water rate | Construction / temporary use. |
| Hydrant meter 2" | $800 deposit + $20/day + minimum 500 gallons/day at commercial water rate | Larger temporary water use. |
Winter Sewer Average: the city calculates the average from water usage on January, February and March bills. From April through December, sewer is billed from that average unless actual water usage is lower. New customers receive a default average of 6,500 gallons.
High Bill, Leak Check or Usage Jump
Start with the graph
Your consumption history helps compare this month with past use.
Common cause
The city specifically names a leaking toilet flapper and other plumbing leaks as possible reasons for unusual bills.
Ask for help
Customer service may have the account reread or a leak check performed.
| Check | What to do | Why it matters |
|---|---|---|
| Toilet flapper | Do a dye test or listen for refill cycling. | Silent toilet leaks can create large usage spikes. |
| Outdoor faucet / hose | Check spigots, irrigation, hose nozzles and pool filling. | Outdoor use pushes water into higher residential tiers. |
| Meter read estimate | Ask if the bill was actual or estimated. | Weather/access can cause estimated consumption. |
| Winter Sewer Average | Compare January-March usage. | Those months set sewer billing average for the rest of the year. |
| Repair documentation | Keep plumber receipt, photo, repair date and leak-adjustment form. | Needed if applying for leak adjustment after water loss. |
Water Quality, Source Water and System Facts
Water source
Lee’s Summit purchases treated water from Kansas City and Independence. Emergency connections exist with Tri-County Water Authority.
2026 report
The city released the 2026 Water Quality Report and says water meets or exceeds standards for safe and high-quality water.
Printed copy
Printed water quality report copies can be requested by calling 816-969-1900.
| System fact | Official detail | Why users care |
|---|---|---|
| Daily supply capacity | 32.5 million gallons per day. | Useful during growth, drought or pressure questions. |
| Water mains | More than 650 miles of water mains. | Explains why main breaks and repair zones can be localized. |
| Hydrants | 4,925 hydrants for fire protection. | Fire protection is a water utility responsibility. |
| Valves | 14,000 valves for control. | Valve work may affect specific streets or neighborhoods. |
| Pumping stations | Three pumping stations. | Supports pressure and distribution. |
| Storage | Eight water towers/storage tanks and about 35 million gallons of storage capacity. | Useful for pressure, fire protection and supply reliability context. |
Official water quality links:
Winterization, Backflow and Sewer Lateral Help
Winter pipe checklist
- Locate and exercise the master water shut-off valve.
- Disconnect and drain outdoor hoses.
- Insulate pipes or faucets in unheated areas.
- Seal access doors, air vents and cracks, but do not block furnace/water heater vents.
Backflow
- Backflow is reverse flow into the drinking water system.
- Caused by back-siphonage or backpressure.
- Known/potential cross-connections require backflow prevention assembly.
- Assemblies must be inspected and tested annually by certified tester with current Lee’s Summit business license.
Email: backflow@cityofls.net
Private sewer lateral
- Property owners are typically responsible for private water service line and sewer lateral.
- Private Sewer Lateral Repair Program may help with structural defects beneath city-owned public roadway.
- Root intrusion, grease and flushable wipes are maintenance issues not covered by the repair program.
- Video inspection from a licensed plumber is part of the next-step process.
Official education links:
Sewer System: Backup, Odor, Repair and What Homeowners Own
Public system
Lee’s Summit sanitary sewer carries wastewater from approved drains to the Little Blue Valley Sewer District for treatment.
Scale
System details include more than 500 miles of public sewer mains, 11,000 manholes, 33 pumping/lift stations and 33,557 sewer accounts.
Annual volume
The city says the sanitary sewer system conveys four billion gallons of sewage for treatment each year.
| Searcher issue | Helpful official detail | What to do |
|---|---|---|
| Odor during sewer repair | CIPP repair odor usually subsides; pour water down dry floor drains/sinks and open a window. | If severe or causing adverse effects, evacuate or call 911, then call Water Utilities at 816-969-1900. |
| Private lateral concern | Owner typically handles inspection, cleaning, maintenance, repair/replacement of private sewer lateral. | Hire plumber for video inspection and cleaning if concerned. |
| Inflow & infiltration | Stormwater in sanitary sewer increases treatment cost and reduces capacity. | Keep drains that collect stormwater discharging to daylight where possible, not sanitary sewer. |
| Flushable wipes / grease | Not covered as structural defect under private lateral repair program. | Avoid flushing wipes and keep grease out of drains. |
Google Map, Payment Locations and Drop Boxes
| Location | Address | Use for |
|---|---|---|
| Water Utilities Service Center | 1200 SE Hamblen Road, Lee’s Summit, MO 64081 | Customer service, in-person payment, mail, ACH forms, start/stop/move help, drop box. |
| City Hall Treasury | 220 SE Green St., Lee’s Summit, MO 64063 | In-person payment, City Hall north entrance drop box. |
| Alley drop box | Between City Hall and Fire Headquarters, 207 SE Douglas St. | Night depository payment drop box. |
| City Hall general | 220 SE Green, Lee’s Summit, MO 64063 | City Hall general inquiry, City Council, city services. |
Lee’s Summit Water Utilities FAQ
What is the Lee’s Summit Water Utilities phone number?
The main Water Utilities customer service number is 816-969-1900.
What is the after-hours water or sewer emergency number?
Call 816-969-7407 after 5 p.m., on weekends or on holidays for water or sewer emergencies.
Where is the Water Utilities Service Center?
The Water Utilities Service Center is at 1200 SE Hamblen Road, Lee’s Summit, MO 64081.
How do I pay my Lee’s Summit water bill online?
Use the official Paymentus portal linked from the City’s Manage My Account page. You can make a one-time payment without registering or create a portal account for paperless billing, autopay and saved payment methods.
What is the phone number to pay by phone?
Call 833-343-4840 and follow the prompts. The city lists the telephone payment system as available 24 hours a day, seven days a week.
Is there a fee for paying by card?
Yes. Lee’s Summit Water Utilities lists a $2.95 third-party vendor fee for credit and debit card payments.
Can I pay without creating an online account?
Yes. The online payment system has a one-time Pay Now option where you can enter account information and make payment without registering.
Where are Lee’s Summit Water Utilities drop boxes?
Drop boxes are listed at the front door of Water Utilities, City Hall’s north entrance at 220 SE Green St., and the alley between City Hall and Fire Headquarters at 207 SE Douglas St.
When do drop-box payments post?
The city says payments placed in drop boxes post the following business day.
How do I start, stop or move service?
Call 816-969-1900 or visit the Water Utilities Service Center. Prepare name/contact information, social security number, email, service address, move-in or move-out date, and forwarding address if moving out.
How much is the 2026 small residential base charge?
For a 5/8-inch meter, the 2026 monthly base charges shown are $13.25 for water and $18.55 for sewer.
What is the 2026 residential water volume rate?
Residential 2026 water volume rates are $5.63 per 1,000 gallons under 7,000 gallons, $6.62 for 7,001 to 15,000 gallons, and $8.27 over 15,001 gallons.
What is Winter Sewer Average?
Lee’s Summit calculates the winter sewer average from January, February and March water usage. From April through December, sewer billing uses that average unless actual water usage is lower.
Why is my water bill high?
Check consumption history, ask if the meter was estimated, inspect toilets and outdoor faucets, and call 816-969-1900. Customer service may request a reread or leak check.
Where does Lee’s Summit water come from?
Lee’s Summit purchases treated water from Kansas City and Independence, with emergency connections to Tri-County Water Authority.
Is this the official city website?
No. This is an informational guide. Confirm live balance, shutoff status, fees, forms, payment deadlines and emergency instructions on official City of Lee’s Summit / Water Utilities pages.
30-Second Checklist
Pay: use Paymentus → choose Pay Now or login → watch $2.95 card fee → save confirmation.
Call: customer service 816-969-1900; after-hours emergency 816-969-7407; phone payment 833-343-4840.
Visit/mail: 1200 SE Hamblen Road, Lee’s Summit, MO 64081.
Past due: avoid slow posting; use in-person or night depository route and ask about payment arrangement approval.
High bill: check consumption graph, toilet flapper, outdoor use, estimated read, winter sewer average and leak adjustment form.