Pinellas Utilities Help Desk: Pay, Log In, Call, Report or Fix a High Bill
Use this page as a fast action guide for Pinellas County Utilities. It puts the official portal, phone numbers, payment addresses, emergency route, service forms, fee rules, leak help, reclaimed water steps, and water-quality links in one place.
Pinellas Utilities Action Board
Pick the row that matches your problem. This avoids the common mistake of using the wrong portal, mailing payment too late, or calling billing for a field emergency.
| Need | Official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay water/sewer bill online | Utilities Customer Portal | Account number, service address, payment method, amount due. | Electronic check payments submitted after 5 p.m. may post within two business days. Call if you need to pay an amount other than shown. |
| Pay by automated phone | 866-764-0193 | Account number, billing ZIP, card/eCheck details. | Save confirmation number before ending the call. |
| Billing / portal / payment help | 727-464-4000, Monday-Friday, 8 a.m.-5 p.m. | Bill, account number, service address, payment proof, screenshot if portal issue. | Ask one exact question: balance, posting, login, due date, leak adjustment, service request. |
| Report water issue | Report a Water Issue | Address, cross street, no-water/low-pressure/leak details, when it started. | For urgent issues, use 727-464-4000 rather than waiting for a web response. |
| Report sewer issue | Report a Sewer Issue | Address, affected fixture, backup location, photos if safe. | Stop using water if sewage is backing up. |
| Start / stop utilities service | Request Utilities Service | Service address, start/stop date, owner/tenant details, forwarding address. | Reclaimed water service uses a separate application. |
| Check if Pinellas serves your address | Verify Your Service Provider route | Full address, city, parcel/subdivision if available. | Water, sewer and reclaimed water service areas can be different. |
Fast rule: if you have a shutoff/pre-termination notice, call 727-464-4000 before relying on mail, drop box, or bank bill pay. The payment must be posted to the account, not merely sent.
Official Contact, Address, Hours and Portal
Main phone
727-464-4000
Customer service, emergency/automated line, portal/account help, billing questions.
Office hours
Monday-Friday
8 a.m.-5 p.m.
Use phone or portal for after-hours account access.
Payment lobby
14 S. Fort Harrison Ave.
Clearwater, FL 33756
Cash, check and credit card payments are listed on the payment page; verify card type before visiting.
Login portal
Pay, autopay, usage insight, leak alerts, paperless billing, service requests.
| Official item | Exact detail | User note |
|---|---|---|
| General customer service | 727-464-4000 | Use for billing, balance, service, portal, high bill, leak adjustment and reclaimed questions. |
| TDD | 727-464-4062 | Listed in county contact areas for accessibility/telephone device support. |
| Payment processing center | 14 S. Fort Harrison Ave., Clearwater, FL 33756 | Use for in-person payment and urgent due-date posting questions. |
| Mailing address for utility bill payment | Pinellas County Utilities, P.O. Box 31208, Tampa, FL 33631-3208 | Mail before due date. Mail does not protect from late fee until posted. |
| Leak repair document mailing address | Business & Customer Services, Pinellas County Utilities, P.O. Box 1780, Clearwater, FL 33757-1780 | Use for repaired-leak documentation if not emailing. |
| Leak repair document email | utlleakrepairdocs@pinellas.gov | Receipt-only email for leak repair documents; email addresses are public records under Florida law. |
Pinellas Water Bill Pay: Online, Phone, Mail, Drop Box and Office
Online portal
- Visit myaccount.pinellas.gov.
- Pay as guest or create/login to an account.
- Use portal for usage insights and leak alerts.
- Enable paperless billing or autopay if needed.
Phone payment
- Automated payment: 866-764-0193.
- Customer service: 727-464-4000.
- Save confirmation number.
- Ask about posting if near due date.
AutoPay
- Automatic bank payment is listed by Pinellas.
- AutoPay credits on the date due.
- Confirm first draft date after enrolling.
- Ask how final bill is handled when moving.
| Payment method | Official detail | Best for | Risk / warning |
|---|---|---|---|
| Online portal | Utilities Customer Portal | Fast payment, login, usage, alerts, service requests. | eCheck submitted after 5 p.m. may post within two business days. |
| Automated phone | 866-764-0193 | Pay by phone when portal is hard to use. | Listen for confirmation and fee notice. |
| Amscot | Amscot location payment; $2 non-refundable convenience fee listed. | Physical payment outside county office. | Keep receipt and confirm posting if urgent. |
| Pinellas County Utilities, P.O. Box 31208, Tampa, FL 33631-3208 | Normal bills with time before due date. | Payments in the mail do not prevent late fee unless posted by due date. | |
| Drop box | Check or money order only; no cash. | After-hours physical payment. | Drop-box payment on due date may not post in time. |
| In person | 14 S. Fort Harrison Ave., Clearwater, FL 33756; Monday-Friday, 8 a.m.-5 p.m. | Urgent due-date posting or receipt. | Fee page notes Visa is not accepted at the PCU office; verify accepted card before visiting. |
Paying a different amount? Pinellas says to call 727-464-4000 if you need to make a payment other than the amount shown.
Fees, Posting and Late-Payment Rules That Matter
Card/digital wallet fee
$2.95 per $250 increment of payment.
ACH/eCheck fee
$1 per $50,000 increment of payment.
Late fee
10% of charges; minimum $1, maximum $500, for balances over $5.
Due timing
Bills become delinquent 21 days after billing.
| Timing / fee | Official rule | What to do |
|---|---|---|
| Electronic check after 5 p.m. | May post within two business days. | Do not use late-day eCheck if service protection depends on same-day posting. |
| Late payment fee | 10% for balances over $5, minimum $1, maximum $500. | Pay before the “Delinquent After” date and confirm posting. |
| 3 days after due date | Example timeline says delinquent bill mailed and late fee added. | Call immediately if you missed due date. |
| 8 days after due date | Pre-termination notice mailed; $18 fee listed in example. | Ask exact amount needed to prevent disconnection. |
| 15 days after due date | Example timeline lists disconnection with $21 fee. | Call before paying online to confirm fastest restoration route. |
| Reconnect after payment | Example timeline lists $32 same-day or $19 next-day reconnection fee. | Ask whether restoration is same day or next day before assuming. |
| CSR-assisted credit card limit | Convenience fee FAQ lists $10,000 limit when CSR assists. | Large balances may need eCheck or other route. |
| eCheck payment limit | Convenience fee FAQ lists $50,000 limit. | Check posting time and bank account details carefully. |
Customer Portal Login: What You Can Do After Signing In
Create account or pay as guest
Go to myaccount.pinellas.gov. For a full account, enter account number and personal details, choose username/password, then log in. Pay-as-guest is available for one-time payment.
Turn on billing and leak alerts
In the portal, use Profile → Manage Notifications. Choose email, text or phone alerts for billing reminders, high usage, leak alerts and payment confirmations.
Check Usage Insight
Use Usage Insight → Understand Usage to compare current and past usage, find seasonal changes, and spot unusual increases before the next big bill.
Submit service requests
The portal can be used to start, stop or transfer service, request account changes and view request history.
Best setup: enable high-usage and leak alerts first. Pinellas has digital/advanced monitoring tools, and early alerts can help catch leaks before a full billing cycle passes.
Drop Boxes, Mail and Office Map
| Location | Address | Use for | Warning |
|---|---|---|---|
| Payment Processing Center | 14 S. Fort Harrison Ave., Clearwater, FL 33756 | Office payment, urgent payment posting, main lobby payment. | Monday-Friday, 8 a.m.-5 p.m. |
| Pinellas County Utilities drop box | 14 S. Fort Harrison Ave., Clearwater, FL 33756 | Check or money-order drop-off. | No cash in drop boxes. |
| General Maintenance Division drop box | 6730 142nd Ave., Largo, FL 33771 | Check or money-order drop-off. | Not a same-day posting guarantee. |
| St. Pete Beach City Hall parking lot drop box | 155 Corey Ave., St. Pete Beach, FL 33706 | Check or money-order drop-off. | Do not use for urgent shutoff prevention without calling. |
| Mail payment | P.O. Box 31208, Tampa, FL 33631-3208 | Normal bill payment by check. | Mail payment must be received and posted by due date. |
Water or Sewer Emergency: What to Report
Water issue
- Call 727-464-4000.
- Use the official Report a Water Issue page for non-billing water problems.
- Give address, cross street, pressure/no-water/leak details.
Sewer issue
- Use the official Report a Sewer Issue route.
- Call immediately for active backup.
- Stop using water if sewage is backing up.
Storm / boil notice
- Check official Pinellas news/alerts.
- Sign up for Alert Pinellas.
- Follow boil-water notices until lifted.
| Issue | Tell Pinellas this | Why it matters |
|---|---|---|
| Water main leak or street leak | “Water is flowing at [address/cross street]. It started at [time].” | Field crews need exact location and hazard level. |
| No water / low pressure | “All taps are affected / only one fixture is affected.” | Helps separate utility issue from private plumbing issue. |
| Sewer backup | “Backup is at [floor drain/toilet/tub]. Multiple fixtures are affected.” | Determines whether it may be a lateral/main issue. |
| Water smell/taste/color | “Hot only / cold only / all taps; began at [time]; neighbors affected?” | Water quality staff can narrow source, heater, flushing or system issue. |
High Water Bill, Leak Check and Adjustment
1. Diagnose first
Use Pinellas’ Leak Detector Guide and High Water Bill Check Sheet to find toilet, irrigation, pool-fill, service-line or hidden-property leaks.
2. Repair and document
Keep plumber invoice, repair date, repair location address and description of repair.
3. Submit adjustment
Submit Leak Adjustment Request. If no invoice, use notarized Statement of Repaired Leak and email to utlleakrepairdocs@pinellas.gov.
| Leak/bill tool | Use it for | Official route |
|---|---|---|
| Leak Detector Guide | Find common property leaks before requesting review. | Water Leak Resources |
| High Water Bill Check Sheet | Diagnose a high water bill and property leak. | Submit Check Sheet |
| Leak Adjustment Request | Request bill review after repaired leak. | Leak Adjustment Request |
| Statement of Repaired Leak | Use when no plumber invoice is available. | Statement Form |
| Mail documents | Send if you do not want to email public-records-sensitive information. | Business & Customer Services, P.O. Box 1780, Clearwater, FL 33757-1780 |
Start, Stop, Transfer, Connection or Provider Verification
Start / stop service
- Use Request Utilities Service.
- Prepare service address and start/stop date.
- Have owner/tenant and forwarding address ready.
- Ask about deposits, final bill and autopay.
New connection / development
- Use Request a Utilities Connection.
- For building/development review, submit through the Access Portal.
- Read and accept terms, then complete application.
Verify service provider
- Use the contact page’s “Verify Your Service Provider” route.
- Check water and sewer maps separately.
- Confirm reclaimed-water availability separately.
Official service/map links:
Reclaimed Water: Apply, Availability, Fees and Restrictions
Availability
Use reclaimed-water service area maps or call 727-464-4000. Reclaimed availability depends on area and system capacity.
Residential connection cost
As of Oct. 1, 2025, Pinellas lists the cost to connect a residential 1-inch reclaimed water meter as $756.
Application help
Email utlreclaimedservicedesk@pinellas.gov or call 727-464-4000.
| Reclaimed item | Official detail | User action |
|---|---|---|
| North facility | William E. Dunn Water Reclamation Facility, 4111 Dunn Drive, Palm Harbor, FL 34683 | Use facility info for reclaimed context, not bill payment. |
| South facility | South Cross Bayou Water Reclamation Facility, 7401 54th Ave. N., St. Petersburg, FL 33709 | Use maps to confirm North/South connection requirements. |
| Inspection | All connections to reclaimed water need a cross-connection inspection. | Application must be processed before scheduling inspection. |
| Technical services | 727-464-5848 | Call for free in-ground hose bibb delivery, above-ground hose bibb installation or reclaimed inspection questions. |
| Above-ground hose bibb | $95 fee listed by Pinellas. | Ask Technical Services before ordering or installing. |
| Acceptable use | Irrigating lawns and most landscaping. | Use only for approved outdoor irrigation purposes. |
| Not acceptable | Human consumption, bathing, cooking, toilet flushing, pool filling, car/boat washing, fountains, outdoor showers, interconnection with another water source. | Keep reclaimed plumbing separate and follow restrictions. |
Drinking Water, Water Quality Report and Service Area Facts
Water source
Pinellas County Utilities customers receive drinking water from Tampa Bay Water, a regional supplier that blends river water, desalinated seawater and groundwater.
Keller facility
Keller Water Treatment Facility treats and distributes about 50-55 million gallons per day for more than 700,000 Pinellas County residents and visitors.
CCR reports
Use Pinellas’ Consumer Confidence Reports page for the current annual drinking water quality report and older reports.
| Searcher question | Answer users need | Official route |
|---|---|---|
| Where does Pinellas water come from? | Tampa Bay Water-managed sources, including blended river water, desalinated seawater and groundwater. | Drinking Water |
| Does Pinellas publish water quality reports? | Yes. Pinellas posts annual Consumer Confidence Reports, including 2025 and prior years. | Consumer Confidence Reports |
| What if water smells or tastes odd? | Call 727-464-4000 and describe hot/cold, one tap/all taps, timing and nearby work. | Water FAQs |
| What is average pH/hardness? | Pinellas Water FAQs list average pH around 7.8 and hardness around 10-15 grains per gallon. | Water FAQs |
| How often is water tested? | Pinellas states water is tested daily, with random samples taken throughout the county and brought to a state-certified lab. | Water FAQs |
Local service-area note: Pinellas’ current water-source page says the water service area begins east of Tarpon Springs and ends at Fort De Soto Park, with wholesale water service supplied to Clearwater, Pinellas Park and Safety Harbor. Always verify your exact provider before paying.
Watering Restrictions, Drought Rules and Reclaimed-Water Limits
Potable water / city, lake, well, pond
Pinellas County has lawn watering restrictions for city, lake, well and pond water. If you live inside a Pinellas County city, follow the individual city restrictions.
Reclaimed water
Reclaimed water is limited. Pinellas says demand can outpace supply during dry seasons, so users should follow reclaimed schedules and conservation measures.
Colored Utility Marks and Before-You-Dig Help
| Color | Utility type | What to do |
|---|---|---|
| Blue | Water | Do not dig near marks without clearance. |
| Green | Sewer | Watch for laterals and sewer lines. |
| Lavender | Reclaimed water | Do not connect to potable plumbing. |
| Red | Electric | Keep safe clearance. |
| Yellow | Gas/oil | Stop and contact utility if disturbed. |
| Orange | Communication/cable/telephone | Confirm before fence/landscape work. |
| White | Proposed excavation | Marks where work is planned. |
Before digging: call Sunshine 811 by dialing 811 or 1-800-852-8057 before fencing, landscaping, irrigation, mailbox posts, tree planting or trenching.
Pinellas Water Utilities FAQ
What is the Pinellas County Utilities phone number?
The main Pinellas County Utilities customer service, emergency and automated line is 727-464-4000. The automated bill payment number listed on the payment page is 866-764-0193.
Where do I log in to pay my Pinellas water bill?
Use the official Utilities Customer Portal at myaccount.pinellas.gov. The portal lets customers pay, set up AutoPay, view usage, turn on leak/high-usage alerts and submit service requests.
Where is the Pinellas County Utilities payment office?
The payment processing lobby is at 14 S. Fort Harrison Ave., Clearwater, FL 33756. Office hours are Monday-Friday, 8 a.m. to 5 p.m.
Can I pay my Pinellas water bill by mail?
Yes. Mail payments to Pinellas County Utilities, P.O. Box 31208, Tampa, FL 33631-3208. Mail early because mailed payments do not prevent late fees until posted.
What are the Pinellas water bill drop box addresses?
Drop boxes are listed at 14 S. Fort Harrison Ave. in Clearwater, 6730 142nd Ave. in Largo and 155 Corey Ave. in St. Pete Beach. Do not place cash in drop boxes.
How much is the Pinellas utility late fee?
The late fee is 10% of charges for balances greater than $5, with a minimum of $1 and a maximum of $500.
How do I report a water or sewer issue?
Use the official Report a Water Issue or Report a Sewer Issue pages, or call 727-464-4000 for urgent problems.
How do I request start or stop service?
Use the official Request Utilities Service page. Prepare the service address, start/stop date, owner or tenant details and forwarding address.
How do I request a leak adjustment?
Use the Water Leak Resources and Leak Adjustment Request route. Attach a plumber invoice or submit a notarized Statement of Repaired Leak with repair description, date and address.
Does Pinellas County offer reclaimed water service?
Yes, where available. As of Oct. 1, 2025, Pinellas lists the residential 1-inch reclaimed water meter connection cost as $756. Call 727-464-4000 or email utlreclaimedservicedesk@pinellas.gov for availability.
Where does Pinellas County drinking water come from?
Pinellas County Utilities customers receive drinking water from Tampa Bay Water-managed sources. The system blends river water, desalinated seawater and groundwater.
Where can I find the Pinellas water quality report?
Use the Pinellas County Consumer Confidence Reports page for current and prior drinking-water reports, including the 2025 Consumer Confidence Report on Water Quality.
Is this the official Pinellas County Utilities website?
No. This is an informational guide. Always confirm live balance, service status, fees, restrictions, outage notices and payment posting with official Pinellas County Utilities sources.
30-Second Pinellas Utilities Checklist
Pay/login: myaccount.pinellas.gov → account number → fee/posting check → save confirmation.
Phone: 727-464-4000 for customer service/emergency/automated line; 866-764-0193 for automated payment.
Office: 14 S. Fort Harrison Ave., Clearwater, FL 33756, Monday-Friday, 8 a.m.-5 p.m.
Late bill: call before paying if near shutoff. Payments must post by the due date.
High bill: portal usage → leak detector/check sheet → repair proof → adjustment request.