McKinney Water Billing Help: Pay, Login, Call, Move Service or Fix a High Bill
This is a quick-action guide for City of McKinney water customers: official payment portal, phone numbers, City Hall address, mail address, late-fee rules, start/stop service, leaks, rates, water quality, and outdoor watering rules.
Fast Action Board
| What you need | Official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay water bill online | Official City of McKinney Paymentus portal | Account number, balance, service address, payment method. | Portal supports one-time payment, login, registration, auto-pay, E-Bills, bill viewing, reminders, and stored payment methods. |
| Pay by phone | 972-547-7550, Option 2 | Account number and card/bank details. | Use the same number for self-service and phone-agent service. |
| Speak with Water Billing | 972-547-7550 | Bill copy, account number, service address, due date, payment confirmation. | Phone-agent service: Monday-Friday, 8:30 a.m.-4:45 p.m. |
| Pay in person | City Hall, 401 E. Virginia St., McKinney, TX 75069 | Bill, ID, payment method, notice if past due. | In-person payments: Monday-Friday, 8 a.m.-5 p.m., closed holidays. Walk-up drop box is on the north side of the building. |
| Mail payment | City of McKinney, P.O. Box 8000, McKinney, TX 75070 | Remittance stub and account number. | Mail is not the safest option near a disconnect date. |
| Emergency water shutoff / main break / wastewater overflow | 972-547-7360 | Exact address, cross street, issue type, photos only if safe. | Public Works lists this number for emergency turn-off, meter leak, water main break, hydrant leak, clogged/overflowing wastewater main. |
| Start, move or stop service | Start / Stop Service | Service address, start/stop date, ID, lease if renting, forwarding address for move-out. | Same-day requests must be received by 10 a.m. and require calling 972-547-2150 for advance payment. |
Important searcher warning: Do not confuse City of McKinney, Texas utility billing with similarly named “McKinney Water District” pages outside Texas. Use the official McKinneyTexas.org pages or the Paymentus portal linked from the city website.
Official Contact, Address and Locality Details
Water Billing
Physical address:
401 E. Virginia St.
McKinney, TX 75069
Phone: 972-547-7550
Phone-agent service: Mon-Fri, 8:30 a.m.-4:45 p.m.
City Hall / In-Person Pay
City of McKinney City Hall
401 E. Virginia St.
McKinney, TX 75069
Hours for in-person payments: Mon-Fri, 8 a.m.-5 p.m., closed holidays.
Water / Wastewater
Water / Wastewater address:
1550 S. College St.
McKinney, TX 75069
Answered 24 hours: 972-547-7360
| Local context | What matters for utility users | Action |
|---|---|---|
| City of McKinney, Texas | Water billing, sewer, trash if inside city limits, drainage, start/stop service, payment, and late/disconnect handling. | Use Water Billing at 972-547-7550 for account questions. |
| Collin County / McKinney service addresses | A McKinney mailing address does not always mean inside city limits for billing/rates/trash rules. | Check whether your bill is inside city limits or outside city limits before comparing rates. |
| Inside vs outside city limits | Residential water/sewer rates differ inside and outside city limits. | Use the rate table below and your bill’s service location. |
| West/east of U.S. 75 assistance routing | Some St. Vincent de Paul emergency water assistance routes are split by west/east of 75. | Use the assistance table before calling the wrong agency. |
| Public Works North Campus | 3501 N. Central Expressway is listed for water-use/water-violation questions. | Use 972-547-7367 for water-violation hotline and 972-547-7360 for water-use questions. |
Pay Online or Login: Exact Steps
Open the official Paymentus portal
Go to ipn2.paymentus.com/cp/mcki. The portal says it is the official City of McKinney Utility Bill Payment Site.
Choose one-time payment or login
Use One Time Payment if you only need to pay. Use Login/Register if you want stored payment methods, bill viewing, auto-pay, payment reminders, or E-Bills.
Match your bill before paying
Confirm service address, amount due, due date, account holder name, and account number before submitting.
Save proof
Save confirmation number, date/time, amount, payment method, and screenshot. This matters if your payment does not appear or you are near a disconnect deadline.
Accepted online
Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit, and Venmo.
Auto-pay
City FAQ says bank draft and credit card auto-pay are available; both draft on the bill due date.
Bank draft tip
McKinney says bank draft is recommended to avoid payment failures from expired or compromised credit cards.
Login help
First-time portal users must register. Returning users log in with email address/login and password.
Late Fee, Grace Period, Extension and Disconnect Rules
Grace period
5-day grace period before late fee.
Late fee
10% late fee; minimum $5.
Auto extension
19-day automatic extension period from due date.
Extra plan
Call before extension date if you need more time.
| Situation | Official rule | What user should do |
|---|---|---|
| Just missed due date | 5-day grace period before a 10% late fee is added, minimum $5. | Pay immediately and save proof. |
| Need a little more time | 19-day automatic extension period is granted from the due date. | If payment will arrive inside that period, official page says there is no need to contact the city. |
| Need a payment plan | Contact before the extension date. Payment plan may be available if qualified. | Call Water Billing with account number and hardship explanation. |
| Payment plan qualification | No disconnection or returned payment in past 6 months; limited to two non-consecutive requests per year; not available for first bill; 50% payment required. | Be ready to pay at least 50% and explain when remaining balance can be paid. |
| Already disconnected | Entire balance must be paid: past due, current bill, and related fees. Cash, credit card, or money order only. | Ask exact restore amount and whether additional deposit applies. |
| Multiple disconnects | Additional deposit required if service is disconnected twice within a 12-month period and for each later disconnection. | Ask Water Billing whether your account is at deposit-risk before reconnecting. |
Do not wait until shutoff day: mail, bank bill pay, and some outside payment routes may not protect service fast enough. Call 972-547-7550 if a notice mentions disconnection.
Read Your McKinney Water Bill Without Guessing
Billing cycles
McKinney is divided geographically into billing cycles. The cycle-route appears on the bill.
Meter read timing
Meters are typically read every 27-33 days.
Due date timing
Bills are sent about 7-10 days after the meter read and are due 16 days after the bill date.
| Bill item | What it means | Why searchers care |
|---|---|---|
| Service period | Date range covered by the bill. | Longer periods can make usage look higher. |
| Account number | Your billing identifier. | Needed for online payment, phone help, start/stop questions. |
| Due date | Date payment is due. | Late fee and extension timing are tied to this date. |
| Amount due | Current amount due. | Compare with portal before paying. |
| Service address | Address receiving water service. | Important for rentals, moving, or multiple properties. |
| Cycle-route | Geographic billing cycle. | Due date cannot be changed because billing is cycle-based. |
| Current usage | Water consumed for this period. | Use for leak/high-bill checks. |
| Summary of charges | Water, sewer, trash, drainage, fees, prior balance where applicable. | Shows what actually caused the bill increase. |
| Usage history | Past usage comparison. | Useful for spotting irrigation, leak, or seasonal jumps. |
| Special message | City notice printed on bill. | Can contain rate, watering, deadline, or service updates. |
Start, Move or Stop Water Service
Residential start / move
- $200 regular deposit.
- $50 initiation / transfer fee.
- $100 same-day service if applicable.
- $200 additional high-risk deposit if applicable.
- Renters must upload signed lease.
- All lease occupants over 18 must be included.
Commercial start
- Deposit equal to 60 days of service or minimum $100.
- $50 service connection fee per meter.
- $100 same-day service if applicable.
- Water and sewer billed monthly.
Cancel service
- Only an account holder can cancel.
- Water can be turned off as early as 7 a.m. Monday-Thursday.
- Final bill is generated within 3 weeks.
- Final bill is mailed to the forwarding address.
| Start/stop detail | Official rule | Practical tip |
|---|---|---|
| Same-day service cutoff | Application must be received by 10 a.m. | Select first available business day, then call 972-547-2150 to pay required fees in advance. |
| Accepted same-day advance payment | MasterCard / Visa / Discover only. | Have card ready before calling. |
| Residential turn-on | Water is turned on Monday-Thursday, as late as 5 p.m.; same-day requests may be as late as 9 p.m. | Close all faucets before the city arrives. |
| Open faucet problem | If faucet is open, water can flow briefly before shutoff; customer must reschedule and city is not responsible for damages. | Walk the house before the start date: sinks, tubs, hose bibs, washing machine, ice maker line. |
| Change start date | Email by 10 a.m. the business day before original start date; include address and reference number. | Do not resubmit a second application if original request is already scheduled. |
| Late start-date change | $75 trip fee if notice is after the deadline; $50 service fee for additional changes. | Change early to avoid trip/service fees. |
| Stop-date change | Email by 10 a.m. the business day before original stop date; include address and reference number. | Water can shut off early morning on stop date, so plan cleaning/move-out water use before then. |
Residential Rates Effective Oct. 1, 2025
Water base
Inside city: $19.80/month
Outside city: $24.75/month
Sewer base
Inside city: $28.10/month
Outside city: $35.15/month
Drainage
Residential monthly drainage rate: $5.25.
Trash / recycle
Base residential trash/recycle: $20.36 + tax.
| Residential charge | Inside city limits | Outside city limits | How to use it |
|---|---|---|---|
| Water 1-7,000 gallons | $5.00 per 1,000 gallons | $6.25 per 1,000 gallons | Affordable-water tier for conservative users. |
| Water 7,001-20,000 gallons | $6.90 per 1,000 gallons | $8.65 per 1,000 gallons | Common irrigation-season jump tier. |
| Water 20,001-40,000 gallons | $8.70 per 1,000 gallons | $10.90 per 1,000 gallons | Review sprinkler zones and leaks. |
| Water over 40,000 gallons | $10.45 per 1,000 gallons | $13.05 per 1,000 gallons | High-consumption tier; check irrigation immediately. |
| Sewer usage | $7.80 per 1,000 gallons | $9.75 per 1,000 gallons | Max residential sewer units charged: 8,000 gallons. |
| Extra trash container | $7.82 each/month | Check account | Container count is based on Frontier Waste audit. |
| Extra recycle container | $3.50 each/month | Check account | Ask Water Billing if bill does not match actual carts. |
Bill math shortcut: McKinney bills water in 1,000-gallon increments. A sprinkler system can use about 20 gallons per minute; drip irrigation can use about 7 gallons per minute. One broken sprinkler head can waste about 10 gallons per minute.
Emergency Water Shutoff, Meter Leak, Main Break or Sewer Overflow
Call now
Public Works:
972-547-7360
Use for emergency water turn-off, meter leak, water main break, fire hydrant leak, clogged or overflowing wastewater main.
Personal shutoff valve
Your personal valve may be in crawl space, garage near water heater/laundry hookup, or outside near foundation.
City shutoff valve
The city shutoff valve is between the meter and street. McKinney says only authorized city staff should access it.
| Problem | Say this when calling | Immediate action |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [exact address/cross street]. It started around [time].” | Stay away from damaged pavement and do not drive through flowing water. |
| Water meter leak | “There is a leak at/near the water meter box at [address].” | Do not open or damage the city meter box if unsafe. |
| Need emergency shutoff | “I cannot stop water inside the house and need emergency shutoff help.” | Use personal shutoff valve if you can safely find it. |
| Wastewater overflow | “Wastewater is overflowing/clogged at [location].” | Stop using water, keep children/pets away, document only when safe. |
| Low pressure throughout house | “Low pressure affects the whole house at [address].” | If only one fixture is affected, check that fixture first; if whole house, call Public Works. |
High Bill, Leak Check and My Water Advisor
My Water Advisor
Free residential tool to view water consumption online/app, receive leak alerts, and catch high usage before the bill arrives.
Setup details
Use account number before the dash, full name exactly as shown on bill, valid email, and password.
Registration notes
Only one email can be registered by account number. Consumption updates every 24 hours. Data is shown in gallons.
| High-bill clue | Official detail | What to check |
|---|---|---|
| Average household benchmark | McKinney says average household uses about 2,000 gallons per person per month. | Multiply residents × 2,000, then compare with bill and irrigation use. |
| Irrigation timer reset | Power surge can reset timer to factory defaults. | Check weekly timers, daily timers, and programs A/B/C. |
| Standard irrigation system | Estimated 20 gallons per minute. | Zones × minutes × days × 20 gallons. |
| Drip irrigation | Estimated 7 gallons per minute. | Still adds up if left running too long. |
| Broken sprinkler head | Can waste about 10 gallons per minute. | Run system zone-by-zone and inspect spray heads. |
| Small leak | 1/32-inch leak can waste 1,546 gallons per week at 60 psi. | Check toilets, sinks, hot water tank, outside taps, pool filler. |
| Larger leak | 3/16-inch leak can waste 55,500 gallons per week at 60 psi. | Shut off water and call plumber / Public Works depending on location. |
Meter leak test
- Turn off all faucets inside and outside.
- Check the meter gallons-per-minute / leak indicator.
- Any GPM reading can show active flow.
- Small drips may not be detectable.
Common leak checks
- Toilet: jiggle handle, listen for hiss/refill, use dye/tablet test.
- Sink: place dry container under faucet for 30 minutes.
- Water heater: check top, relief valve, drain valve, discharge pipe.
- Pool: automatic filler may run nonstop due to leak or evaporation.
- Slab/underground: may require professional plumber.
Leak credit basics: residential customers may qualify if one bill is at least 3× the same period last year, bill is more than $150 excluding fees/deposits, request is limited to one per address in 12 months, and leak adjustment form plus repair proof is submitted within 60 days of repair. Irrigation timer adjustment does not qualify.
Outdoor Watering Rules and Violation Penalties
Summer rule
April 1-October 31: no watering between 10 a.m. and 6 p.m.
Watering day
Water on your trash day and three days later if needed.
Violation hotline
| Trash day | Second watering day if needed | Reminder |
|---|---|---|
| Monday | Thursday | No watering 10 a.m.-6 p.m. April 1-Oct. 31. |
| Tuesday | Friday | Do not water during rain or freeze events. |
| Wednesday | Saturday | Use cycle-and-soak instead of long runoff watering. |
| Thursday | Sunday | Functional rain/freeze sensor required for irrigation systems. |
| Friday | Monday | Water waste during irrigation is prohibited. |
| Watering violation | Penalty | Report needs |
|---|---|---|
| First penalty | Warning | Exact address, date, time, reporter name and phone. |
| Second penalty | $50 | Penalty can be collected through regular water bill. |
| Third and subsequent | $100 | Failure to pay penalties can result in water shutoff. |
| Fourth and subsequent | $150 | Call 972-547-7367 for questions. |
Water Quality, Source Water and Lead
Water source
McKinney gets treated water from North Texas Municipal Water District. Lavon Lake is the primary raw water source; additional raw sources include Lake Texoma, Lake Chapman and reuse.
System rating
McKinney reports a Superior water rating and says water is tested/reporting under TCEQ and EPA requirements after treated water enters the city system.
Water / Wastewater
Address: 1550 S. College St., McKinney, TX 75069
Answered 24 hours: 972-547-7360
| Concern | Official detail | User action |
|---|---|---|
| Water Quality Report | City posts annual Water Quality Report / Consumer Confidence Report. | Use official report for regulated and unregulated contaminant results. |
| UCMR5 | McKinney sampled for unregulated contaminants beginning in 2023 under EPA UCMR5 monitoring. | Search EPA UCMR results using “McKinney” or PWS “TX0430039.” |
| Lead | McKinney says the water leaving the treatment plant does not contain lead and the city remains below action levels. | Lead risk usually comes from private plumbing/service-line materials, not treated source water. |
| Customer lead concern | City has lead and water information plus service-line resources. | Use cold water for drinking/cooking and review official lead guidance if home is older or plumbing is uncertain. |
| Fluoride | Public Works FAQ says fluoride is added as prevention for tooth decay. | Review NTMWD/TCEQ resources if you need detailed treatment data. |
Financial Assistance and Emergency Water Utility Grant
$100 emergency water grant
City page lists a $100 City of McKinney Emergency Water Utility Assistance Grant through local assistance agencies.
Before calling
Have account number, notice, amount due, household situation, and deadline.
If disconnected
Assistance may not be instant. Ask Water Billing what must be paid today to restore service.
| Agency / route | Phone | Local note |
|---|---|---|
| St. Vincent de Paul – St. Gabriel | 972-325-6118 | Listed for customers west of 75. |
| St. Vincent de Paul – St. Michael | 214-973-3435 | Listed for customers east of 75. |
| St. Vincent de Paul – Frisco | 469-305-0391 | Listed for Frisco ISD. |
| All Community Outreach | 972-727-9131 | Additional assistance route. |
| Collin County Assistance Center | 972-422-1850 | County assistance route. |
| Frisco Family Services | 972-335-9495 | Additional assistance resource. |
Trash, Recycling and Drainage on the Utility Bill
Inside city limits
Residential service can include water, sewer, trash and drainage.
Frontier Waste
Trash service is provided by Frontier Waste Solutions and billed by the City of McKinney.
Missed trash/recycle
FAQ lists Frontier Waste Solutions at 469-444-1555.
Container audit tip: residential trash/recycle billing depends on the number of containers verified by Frontier Waste. If your bill shows more carts than you have, contact Water Billing and check the container order/replacement route.
Map: City Hall Payment Location
Use this map for in-person water bill payments at City Hall, 401 E. Virginia St., McKinney, TX 75069. Public Works / Water-Wastewater is separately listed at 1550 S. College St.
| Place | Address | Use for |
|---|---|---|
| City Hall | 401 E. Virginia St., McKinney, TX 75069 | In-person water bill payment, city contact, north-side walk-up drop box. |
| Mailing address | City of McKinney, P.O. Box 8000, McKinney, TX 75070 | Mailed utility payments. |
| Water / Wastewater | 1550 S. College St., McKinney, TX 75069 | Water/wastewater operations, 24-hour answered line 972-547-7360. |
| Public Works North Campus | 3501 N. Central Expressway, McKinney, TX 75071 | Water-use and water-violation questions. |
McKinney Water Utilities FAQ
What is the McKinney water bill login page?
The official City of McKinney utility bill portal is Paymentus at https://ipn2.paymentus.com/cp/mcki. You can make a one-time payment, log in, register, view bills, enroll in auto-pay, and set payment reminders.
What phone number do I call to pay a McKinney water bill?
Call 972-547-7550 and choose Option 2 for phone payment. Use the same Water Billing number for account questions.
What is the McKinney Water Billing phone number?
Water Billing is 972-547-7550. Phone-agent service is Monday-Friday, 8:30 a.m. to 4:45 p.m.
Where can I pay my McKinney water bill in person?
In-person payments are at the new City Hall building, 401 E. Virginia St., McKinney, TX 75069, Monday-Friday, 8 a.m.-5 p.m., closed holidays. A walk-up drop box is on the north side of the building.
What is the mailing address for McKinney water bill payment?
Mail payments to City of McKinney, P.O. Box 8000, McKinney, TX 75070. Avoid mailing if your account is near disconnection.
How long after the bill date is a McKinney water bill due?
McKinney says bills are sent about 7-10 days after the meter is read and are due 16 days after the bill date. Meters are typically read every 27-33 days.
Can I change my McKinney water bill due date?
No. The city bills by geographical cycles, and the due date is based on the bill date. The FAQ says due dates cannot be changed.
Does McKinney offer auto-pay?
Yes. McKinney offers bank draft and credit-card auto-pay. Both draft on the bill due date. The city recommends bank draft to avoid failed payments from expired or compromised cards.
What happens if my McKinney water bill is late?
McKinney lists a 5-day grace period before a 10% late fee is added, with a $5 minimum. A 19-day automatic extension period is calculated from the due date.
What must I pay after water service is disconnected?
Once disconnected, the entire balance must be paid, including past due amount, current bill and related fees. Official page says cash, credit card or money order only. Additional deposit may apply after repeated disconnections.
How do I start McKinney water service?
Use the official Start / Stop Service page or Utility Service Request Form. Residential service requires a $200 regular deposit, $50 initiation/transfer fee, and lease upload for renters. Same-day service, if applicable, costs $100 and must be requested by 10 a.m.
How do I cancel McKinney water service?
Only an account holder can cancel. Water may be turned off as early as 7 a.m. Monday-Thursday. A final bill is generated within 3 weeks and mailed to the forwarding address provided.
Who do I call for a water main break or emergency shutoff?
Call Public Works / Water-Wastewater at 972-547-7360 for emergency water turn-off, meter leak, water main break, fire hydrant leak, or clogged/overflowing wastewater main.
Why is my McKinney water bill high?
Common reasons include irrigation timers, broken sprinkler heads, outdoor watering, toilet leaks, sink leaks, pool fillers, water heater leaks, slab/underground leaks, and seasonal usage. McKinney says average household use is about 2,000 gallons per person per month.
Does McKinney offer a leak credit?
Yes, residential customers may qualify if usage significantly increases on one bill, at least 3 times the same period last year, the bill is more than $150 excluding fees/deposits, request is limited to one per address in 12 months, and repair proof is submitted within 60 days. Irrigation timer adjustment does not qualify.
Where does McKinney drinking water come from?
McKinney receives treated water from North Texas Municipal Water District. NTMWD uses Lavon Lake as a primary raw source, with additional raw sources from Lake Texoma, Lake Chapman and reuse.
What are McKinney watering days?
McKinney allows outdoor watering on your normal trash day and three days later if necessary. No watering is allowed between 10 a.m. and 6 p.m. from April 1 through October 31.
30-Second McKinney Water Checklist
Pay/login: Paymentus portal → one-time pay or login/register → save confirmation.
Call billing: 972-547-7550. Phone-agent service: Mon-Fri, 8:30 a.m.-4:45 p.m.
Pay in person: City Hall, 401 E. Virginia St., Mon-Fri 8 a.m.-5 p.m.; north-side walk-up drop box.
Emergency: 972-547-7360 for water shutoff, meter leak, main break, hydrant leak, or wastewater overflow.
High bill: check My Water Advisor, meter GPM, toilets, sinks, water heater, pool filler, sprinkler zones, and leak-credit rules.