Daytona Water Help Desk: Pay, Log In, Call, Restore or Report
Use this page like a quick utility counter. Pick your issue, grab the official phone number or link, prepare the right account details, and avoid the common mistakes that delay payment posting or service restoration.
Start Here: What Are You Trying to Do?
| Searcher intent | Use this official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay or view water bill | Customer Connect portal or Quick Pay | Customer number, account number, service address, amount due. | Use the official portal linked by the city, not an ad-style bill-pay site. |
| Pay by phone | 386-671-8100 | Account number, payment method, due date, notice if past due. | Near cutoff? Speak to billing before paying. |
| Disconnected for nonpayment | Call Utility Billing: 386-671-8100 | Confirmation number, full payment amount, service address. | Online payment alone does not automatically restore service or stop a scheduled disconnect. |
| Open new service | Start New Service or billing office | Deposit, admin fee, deed/lease, photo ID; commercial also needs tax ID and company letterhead request. | For same-day activation, deposit is required by 12 noon, Monday-Friday excluding holidays. |
| Stop service | Call/write/form; residential can call 386-671-8103 | Turnoff date, forwarding address, account number, service address. | Commercial requests should be in writing or sent to 301 S. Ridgewood Ave. |
| Payment plan | Utility Billing Agreement | Name on bill, service address, phone, email, account number, amount you can pay monthly. | Plan is not active until a customer service representative confirms it. |
| Water break / emergency | 386-671-8815 | Exact address, cross street, issue type, time started, photo if safe. | This is the city’s 24/7 Utilities emergency number. |
| High bill or meter concern | Billing: 386-671-8100 / UBemail@daytonabeach.gov | Old/new bill, usage, meter notice, leak checks, photos. | Meter replacement may make usage readings more accurate than an older meter. |
Cutoff warning: The city says online payment will not stop a scheduled disconnect, restore service disconnected for nonpayment, or avoid late fees/penalties when paying after the due date. Call Utility Billing if service is at risk.
Official Daytona Beach Utility Contacts
Utility Billing
Address:
301 S. Ridgewood Ave.
Room 176
Daytona Beach, FL 32114
Phone: 386-671-8100
Fax: 386-671-8115
Hours: Monday-Friday, 8 AM-4:30 PM
Utilities Administration
Address:
125 Basin Street
Suite 204
Daytona Beach, FL 32114
Phone: 386-671-8824
Director: Shannon Ponitz
24/7 Utility Emergency
Phone: 386-671-8815
Use this for water breaks, service disruptions, major leaks, sewer/field emergencies, and urgent utility issues after hours.
| Department / need | Official phone | Use for |
|---|---|---|
| Utility Billing | 386-671-8100 | Bill pay, login help, deposits, start/stop service, disconnected service, account questions. |
| Utility Billing fax | 386-671-8115 | Documents, written account requests, billing support records. |
| Water Utilities Administration | 386-671-8824 | Utilities Department administration, water quality report contact, department-level questions. |
| Utilities 24/7 Emergency | 386-671-8815 | Water breaks, major leaks, sewer/field problems, after-hours emergency dispatch. |
| Utilities Engineering | 386-671-8814 | Service lines, engineering, utility project questions. |
| Field Operations | 386-671-8815 | Water distribution, sewer line, reuse, stormwater and meter field routing. |
| FOG Program | 386-671-8987 | Fats, oils and grease questions, food-service grease compliance. |
| Solid waste charge questions | 386-671-8675 | Portal notice points solid waste charge questions to this number. |
| City Hall main | 386-671-8400 | General City Hall routing at 301 S. Ridgewood Ave. |
Pay, Login or Register: Step-by-Step
Quick Pay
Pay without registering using customer and account number.
Register
Use bill details, create login, verify by email.
Login
View bills, payment history, current charges and preferences.
Past due
Call before relying on online payment.
Open the official Customer Connect portal
Use cc.codb.us. The city also lists codb.us/payutilitybill as the official utility bill route.
Choose login, register or Pay Now
Registered users can view bills and transactions. Quick Pay / Pay Now is for users who want to pay without creating an account.
Use the customer number and account number
The portal’s first-time-user instructions say to locate the customer number and account number on your current bill before registering.
Confirm timing before the due date
Official city pages warn that after-business-hours payments can count the next business day. Pay early if you are close to a late fee, penalty or disconnect date.
Same-day credit tip: The city’s Utility Billing page says payments made after 4:30 PM are credited the following day. FAQ/portal notices also warn that late-day transactions may count the next business day. For a due-date payment, do it during business hours and keep proof.
Past-Due, Late Fee or Disconnected Service
Do this first
Call Utility Billing at 386-671-8100 during Monday-Friday 8 AM-4:30 PM.
Ask this
“What exact amount and payment method restores or protects service today?”
Keep proof
Confirmation number, screenshot, date/time, amount, payment method and representative name.
| Situation | Correct next step | Why this matters |
|---|---|---|
| Payment due today | Pay during business hours and save confirmation. | After-hours payments can post next business day. |
| Disconnect notice received | Call 386-671-8100 before paying online. | Online payment does not stop scheduled disconnect by itself. |
| Already disconnected | Call billing after payment and speak with a representative. | Online payment does not automatically restore service. |
| Need more time | Submit Utility Billing Agreement / payment plan request. | Plan only takes effect after customer service confirms terms. |
| Need financial help | Call 2-1-1 or Volusia County Utility Assistance at 386-239-7757. | Assistance may be available for eligible low-income households with past-due utility balance. |
Start, Stop or Transfer Daytona Beach Utility Service
Residential new service checklist
- Advance security deposit.
- Nonrefundable administrative fee.
- Deed or lease.
- Picture identification.
- Deposit by 12 noon for same-day activation, Monday-Friday excluding holidays.
Commercial new service checklist
- Advance security deposit.
- Nonrefundable administrative fee.
- Deed or lease.
- Tax ID number.
- Memo on company letterhead requesting utility activation.
- Deposit by 12 noon for same-day activation.
| Portal field / request | What to prepare | User tip |
|---|---|---|
| Moving date | Move-in date or transfer date. | Do not choose a date before you have lease/closing control. |
| New service address | Address, unit, postal code, occupancy status. | Select the official address result from the portal table. |
| Billing address | Mailing address if different from service address. | Use forwarding address if you are moving between properties. |
| Contact info | Name, email, home phone, business phone or cell phone. | Use a working email for portal notices and verification. |
| Paperless / eNotices | Email preference. | Paperless bills can reduce missed mail during moves. |
| Stop service | Turnoff date, account number, service address, forwarding address. | Residential can call 386-671-8103; commercial should submit written request. |
Official service links:
Payment Plan Arrangement: What the Form Actually Needs
Account details
- Account holder name as it appears on bill.
- Service address.
- Phone number.
- Email address.
- Account number.
Choose one route
- Extra time to pay total balance.
- Split total balance over time.
- Enter monthly installment amount you can afford.
Important warning
The form says submitting it only requests contact from a customer service representative. The agreement does not go into effect until confirmed by a representative.
Financial Assistance for Water / Utility Bills
Volusia County Utility Assistance
Electric and water assistance may be available to eligible low-income households with a past-due utility account balance.
Appointment phone: 386-239-7757
Before applying
- Past-due notice.
- Utility account number.
- Photo ID.
- Proof of income.
- Household and address information.
Water Meter Replacement, High Bill and Estimated Readings
15,000 visits
The city says crews will visit around 15,000 addresses for meter replacement, troubleshooting or inspection.
No home entry
Installers should not need to enter your home. If someone insists, do not allow entry.
30-60 minutes
A typical meter change takes about 30 minutes to 1 hour.
After-install issue
Call VEPO at 877-860-VEPO / 877-860-8376 for leaks, pressure or issues after installation.
| Question | Direct answer | What to do |
|---|---|---|
| Who installs the new meters? | VEPO Metering, contracted by the city. | Look for VEPO name/logo on shirts, vehicles and badges. |
| When do they work? | Meter replacements are scheduled Monday-Friday, 8 AM-5 PM; limited weekend work may occur if needed and communicated. | Watch for door hangers before and after work. |
| Will I lose water? | Yes, expect a short interruption during installation. | Turn off all fixtures before installation. |
| What if water is cloudy after? | Temporary air bubbles or discolored water may happen after water is turned off. | Run cold water briefly to clear it. |
| Could bill increase? | Possibly, because old meters may not have fully registered usage. | Call billing at 386-671-8100 or email UBemail@daytonabeach.gov if concerned. |
| Estimated bill? | Estimated usage may be used when a reading cannot be obtained due to weather, access or technical issues. | Once an actual reading is acquired, the account is trued up. |
High Bill Self-Check: 10-Minute Action List
Indoor check
- Toilets running silently.
- Dripping faucets.
- Showerheads.
- Washing machine / dishwasher full-load habits.
- Water heater or softener issue.
Outdoor check
- Irrigation timer.
- Rain shutoff device.
- Broken sprinkler heads.
- Hose bib leaks.
- Watering between 10 AM and 4 PM.
Usage reality check
Daytona Beach conservation guidance says average indoor use is about 80-100 gallons per person per day. If your household is far above that, check leaks and irrigation first.
| Official conservation fact | Why it matters | Action |
|---|---|---|
| Toilets are a major indoor water user. | Running toilets often create high bills without obvious noise. | Dye-test toilets and replace flappers. |
| Shortening a shower by 1 minute saves about 2.5 gallons. | Small daily changes can reduce monthly usage. | Cut 4 minutes to save about 10 gallons each shower. |
| Low-flow fixtures can reduce indoor use by about 20%. | Useful for older bathrooms and rentals. | Look for WaterSense-labeled fixtures. |
| Outdoor watering should not occur between 10 AM and 4 PM under district guidance. | Midday watering wastes water through evaporation. | Set irrigation for approved times and check SJRWMD restrictions. |
| Rain shutoff devices stop irrigation during rain. | Florida storms can make automatic irrigation wasteful. | Test the rain sensor and controller. |
Toilet Rebate: $50 Water Bill Credit
Who qualifies?
- Residence inside Daytona Beach city limits.
- Replacing a toilet manufactured before 1992.
- New toilet must be WaterSense certified.
- Old toilet cannot be reused and must be disposed properly.
Credit amount
$50 per toilet credited on a future water bill.
Residential offer is limited to two toilet replacements per address.
How to submit
Send completed application with original receipt to:
Toilet Rebate
Utilities Administration
125 Basin Street, Suite 100
Daytona Beach, FL 32114
Email option: conservewater@daytonabeach.gov
Processing time: Eligible participants are credited within four to eight weeks, depending on the billing cycle. Master-metered properties cannot receive a rebate because an individual account cannot be credited.
Water Quality Report: What Residents Actually Need
Source water
Daytona Beach drinking water comes from 24 deep wells, more than 200 feet deep, drawing from the Floridan Aquifer.
Treatment
Water is treated at the Ralph Brennan Water Treatment Plant, 3651 LPGA Blvd., using peroxidation, ozonation, softening, filtration and chloramine disinfection.
Report contact
Utilities Department
125 Basin St., Suite 204
Daytona Beach, FL 32114
Phone: 386-671-8824
Fax: 386-671-5938
| Water-quality item | Official report detail | What to do |
|---|---|---|
| Annual report | Daytona Beach publishes an annual Water Quality Report / Consumer Confidence Report. | Use DaytonaBeach.gov/WaterQualityReport. |
| Monitoring | The city routinely monitors more than 80 primary and secondary contaminants. | Read the data table if you have health or taste concerns. |
| FDEP assessment | 2024 assessment identified 35 unique potential contamination sources with low to moderate susceptibility. | Ask Utilities for a copy or check FDEP SWAPP. |
| Water-quality questions | Report contact is Utilities Administration, 386-671-8824. | Call with address, tap affected, taste/color/odor, time started. |
| Health questions | EPA Safe Drinking Water Hotline: 800-426-4791. | Immunocompromised users should ask healthcare providers for personal guidance. |
| Emergency line breaks | City report lists water line breaks and emergencies at 386-671-8815. | Call immediately for active breaks or service disruption. |
Pipe Inventory / Lead Service Line Self-Check
Why it exists
The city’s Pipe Inventory Program supports EPA Lead and Copper Rule Revisions by identifying service-line materials.
Local lead note
The city says lead was discontinued as a service-line material in 1977 and that lead/copper testing has been performed since 1992.
Program contact
Deputy Utilities Director: Eric Smith
Phone: 386-671-8829
| Self-check step | What to use | What to record |
|---|---|---|
| Locate service line | Look near hose bib, garage, utility area, crawl space or where line enters home. | Photo of pipe location. |
| Magnet test | Magnet. | Whether magnet sticks, plus photo. |
| Scratch test | Penny or key near shutoff valve. | Color under scratch. |
| Sound test | Tap pipe with penny or key. | Sound description. |
| Report result | Online survey / inventory program. | Photos and service address. |
Ownership note: City FAQ says the portion from the water main to the meter is city-owned, while the portion from the meter to the residence is privately owned by the property owner.
Reclaimed Water, FOG and Stormwater Charges
Reclaimed water
Reclaimed water is non-potable water treated for irrigation. Daytona Beach describes reuse lines and meters as purple, with reuse valves in square boxes.
FOG program
Fats, oils and grease can block sewer lines. Food service and FOG-producing businesses must use separation devices and participate in the city permitting process.
FOG phone: 386-671-8987
Stormwater fee
The stormwater utility fee funds drainage, flood prevention, stormwater treatment, drainage investigations and water-quality monitoring.
| Bill / service item | What it means | User action |
|---|---|---|
| Reclaimed water | Non-potable irrigation water; not drinking water. | Ask if reuse service is available at your address. |
| Purple pipes / square boxes | Visual identifiers for reuse water infrastructure. | Do not connect potable fixtures to reuse water. |
| FOG requirement | Food service and certain businesses must control grease discharge. | Call 386-671-8987 before opening or changing a food business. |
| Stormwater fee | Appears on monthly utility bill. | Partial payments apply first to stormwater fee, then garbage, then water/sewer. |
| Illicit discharge / drainage issue | Stormwater pollutants can affect drains, lakes, groundwater and flood control. | Use REPort a Concern or call Utilities Dispatch for urgent problems. |
Backflow, Cross-Connection and Irrigation Safety
Devices listed by the city
- Hose bibb vacuum breakers.
- Reduced pressure zone assembly.
- Double check valve assembly.
- Pressure vacuum breaker.
Testing warning
Except for hose bibb vacuum breakers, the city says ordinance and FDEP require annual testing of backflow devices.
Irrigation tip: Reuse/reclaimed water is for irrigation, not drinking. Keep potable water, irrigation, backflow and reuse systems clearly separated.
Locality, District and Address Checks
| Local area / district | Why it matters | Best action |
|---|---|---|
| City of Daytona Beach | Main utility billing account area for this guide. | Use cc.codb.us, 386-671-8100 and City Hall Room 176. |
| Volusia County | County utility assistance may help eligible low-income households with past-due water/electric balances. | Call 386-239-7757 for case worker appointment. |
| St. Johns River Water Management District | Outdoor watering restrictions apply through the water management district. | Do not water between 10 AM and 4 PM; check current restrictions. |
| Daytona Beach Shores / nearby beachside addresses | Some nearby accounts may reference Daytona Beach water quality resources, but billing can vary by city/address. | Follow the account number and utility name printed on your bill. |
| LPGA Blvd. utility facilities | Ralph Brennan Water Treatment Plant and FOG address are tied to LPGA Blvd. | Do not visit plant/facility locations for routine bill pay unless instructed. |
Address rule: If your bill does not say City of Daytona Beach / Customer Connect / CODB, do not assume this payment portal is yours. Check the utility name, account number and official web address printed on your bill.
Google Map: Utility Billing Office and Key Locations
| Location | Address | Use for |
|---|---|---|
| Utility Billing / City Hall | 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114 | Billing office, in-person payments, customer service, drop box on east side of City Hall. |
| City Hall main | 301 S. Ridgewood Avenue, Daytona Beach, FL 32114 | General city routing; City Hall hours Monday-Friday 8 AM-5 PM. |
| Utilities Administration | 125 Basin Street, Suite 204, Daytona Beach, FL 32114 | Utilities Department administration and water-quality report contact. |
| FOG Program | 3651 LPGA Blvd., Daytona Beach, FL 32115 | Fats, oils and grease program; food-service grease compliance. |
| Ralph Brennan Water Treatment Plant | 3651 LPGA Blvd., Daytona Beach, FL 32115 | Treatment plant location mentioned in water-quality report; not routine bill-pay office. |
Daytona Beach Water Utilities FAQ
What is the Daytona Beach Utility Billing phone number?
Call Utility Billing at 386-671-8100 for bill pay, account, login, deposits, start/stop service, past-due and disconnected-service questions.
What is the Daytona Beach water emergency number?
The city lists 386-671-8815 as the Utilities 24/7 emergency phone number. Use it for water breaks, major leaks, field emergencies and urgent utility service issues.
Where is the Utility Billing office?
Utility Billing is at 301 S. Ridgewood Ave., Room 176, Daytona Beach, FL 32114. Hours are Monday through Friday, 8 AM to 4:30 PM.
How do I pay my Daytona Beach water bill online?
Use the official Customer Connect portal at cc.codb.us or the city’s pay utility bill link. You can log in/register or use Quick Pay / Pay Now without registering.
Can online payment restore disconnected water service?
No. The city warns that online payment will not stop scheduled disconnect or restore service disconnected for nonpayment. Call 386-671-8100 during business hours.
What do I need to register for the online portal?
The portal says first-time users should locate the customer number and account number on the current bill, click Register Now, complete registration and verify by email.
What do I need to open a residential utility account?
Residential accounts require an advance security deposit, nonrefundable admin fee, deed or lease and picture ID. For same-day activation, deposit is required by 12 noon Monday-Friday, excluding holidays.
How do I discontinue service?
Residential customers can call, come in or write a request. The FAQ lists 386-671-8103 for residential discontinuance. Commercial accounts should submit the request in writing or to 301 S. Ridgewood Ave., Daytona Beach, FL 32114.
Does Daytona Beach offer payment arrangements?
Yes. Use the Utility Billing Agreement form to request extra time or an installment arrangement. The agreement is not active until confirmed by a customer service representative.
Where can I get water bill financial assistance?
Call United Way 2-1-1 or visit 211live.org. Volusia County Utility Assistance may help eligible low-income households with past-due water/electric balances; call 386-239-7757.
Why did my bill increase after meter replacement?
The city says a new meter may record consumption more accurately if the old meter was not fully registering usage. For bill concerns, call 386-671-8100 or email UBemail@daytonabeach.gov.
Do meter installers need to enter my home?
No. The city’s meter FAQ says installers do not need to enter your home. They should have VEPO identification, marked vehicles and uniforms.
Does Daytona Beach offer a toilet rebate?
Yes. Eligible residential water customers can receive a $50 water bill credit per qualifying WaterSense toilet replacement, limited to two toilets per address.
Where does Daytona Beach drinking water come from?
The water quality report says the city’s drinking water comes from 24 deep wells drawing from the Floridan Aquifer and is treated at the Ralph Brennan Water Treatment Plant.
Is this the official Daytona Beach utilities website?
No. This is an informational guide. Confirm live account balance, deadlines, service status, payment posting, fees and emergency instructions with the official City of Daytona Beach pages or your latest bill.
30-Second Daytona Utility Checklist
Pay: cc.codb.us → customer/account number → pay before business-day cutoff → save confirmation.
Disconnected: payment first is not enough. Call 386-671-8100 and speak with billing.
Emergency: water break or urgent utility issue → 386-671-8815.
New service: deposit + admin fee + deed/lease + photo ID; commercial also needs tax ID and company letterhead memo.
High bill: check meter replacement, estimated reading, toilets, irrigation, leaks, rain shutoff, and usage history.