Jackson County Water Utility Help Desk: Pay, Log In, Call or Start Service
Use this page as a fast utility guide for Jackson County Water Utility, Inc. in Brownstown, Indiana. It gives you the official payment portal, phone payment number, customer service phone, service address, new-service rules, leak adjustment steps, boil advisory check, and water-quality links without forcing you through long paragraphs.
Jackson County Water Utility Action Board
| What you need | Official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay online / login | Online Payment Portal | Account number, service address, current amount, payment method. | Use the official portal linked from Jackson County Water’s site, not an ad or third-party directory. |
| Pay by phone | 1-833-909-3206 | Account number and payment method. | This number is also used for automated boil advisory notifications. |
| Ask billing/account question | 812-358-3654 or mail@jacksoncountywater.com | Bill, account number, service address, payment proof, notice. | Ask one exact question: payment posted, balance, leak adjustment, new service, ACH, reconnect, or service area. |
| Start service as owner | Owner Application | Start date, service address, member info, driver’s license, ID upload, emergency contact. | Owner application lists $100 membership and $1,800 standard 5/8 x 3/4 new meter set plus membership if needed. |
| Start service as renter | Rental Application | Start date, applicant info, mailing address, driver’s license, ID upload, landlord contact. | Renters do not need a membership, but owners do. |
| Leak adjustment | Leak Adjustment Request | Leak location, start/stop date, repair date, who repaired it, receipt/certification if available. | Approved leak adjustments can save 40% of leak usage for up to three consecutive months; one every 5 years per membership. |
| Boil advisory | Boil Water Advisory Map | Service address and zoomed map location. | Affected services show as red dots. You may receive automated calls from 833-909-3206. |
Entity check: This article is for Jackson County Water Utility, Inc. in Brownstown, Indiana. If your bill says Jackson County Water & Sewerage Authority in Georgia or Jackson County Water in Alabama, use the payment portal printed on that bill instead.
Official Contact, Office and Service Facts
Main office
Jackson County Water Utility, Inc.
P.O. Box 56
1119 W Spring Street
Brownstown, IN 47220
Customer support
Phone: 812-358-3654
Email: mail@jacksoncountywater.com
Hours: Monday-Friday, 8:00am-4:30pm
Utility profile
Jackson County Water Utility, Inc. says it is a regulated not-for-profit corporation incorporated on September 22, 1970.
The FAQ says JCWU provides drinking water to over 5,600 customers across 5 counties.
Bill Pay and Login: Fastest Ways to Pay
Office/mail
P.O. Box 56
1119 W Spring Street
Brownstown, IN 47220
| Payment method | What the official site says | Best for | Action tip |
|---|---|---|---|
| Online payment portal | Official site links to the online payment portal and says online bill payment is fast, easy and secure. | Most users who want to pay now or log in. | Save confirmation number, amount, date/time, and screenshot. |
| Phone payment | JCWU says members can pay monthly bills by phone at 1-833-909-3206. | Users who prefer phone prompts or cannot access portal. | Keep your account number and payment card/bank info ready before calling. |
| ACH automatic bill pay | ACH takes the payment directly from your checking account on the due date. “Do Not Remit” appears on the detachable bill portion once ACH is active. | Members who do not want to miss due dates. | Contact the office at least 5 business days before due date if you have a billing question. |
| Final bills | ACH terms say final bills are not withdrawn through ACH at the end of service. | Move-out or termination situation. | Use another final payment option shown on the bill or call 812-358-3654. |
| Returned ACH/payment problem | ACH terms say returned transactions can cause past-due notice, office payment within 10 days, and late/non-payment/collection fees. | Customers with insufficient funds or bank issue. | Call immediately and ask how to protect service. |
| Stop ACH | JCWU says cancellation requires written notice at least 5 business days before due date, or stop by the office and sign a cancellation form. | Changing bank accounts or stopping autopay. | Do not close the bank account before confirming ACH termination. |
Start Water Service: Owner vs Renter
Owner application checklist
- Start of service date.
- Member name and contact phone.
- Email if you want bills by email.
- Service address, city, state, zip.
- Driver’s license number and state.
- Government-issued ID or license upload.
- Emergency contact name and phone.
- Meter status: new meter set or existing meter/pit.
- Membership selection: new member or existing member.
Rental application checklist
- Start of service date.
- Applicant name and contact phone.
- Service address and mailing address.
- Driver’s license number and state.
- Applicant photo ID upload.
- Co-applicant details if applicable.
- Previous address.
- Emergency contact.
- Landlord name and phone.
| Cost / rule | Official detail | What to do |
|---|---|---|
| Owner membership | Property owners are required to purchase a membership. Memberships are nonrefundable but transferable. | Select “New Member” on application if you need membership. |
| Membership amount | FAQ and owner form list membership at $100. | Ask whether you are existing member, transfer, or new member. |
| Renter membership | FAQ says renters are not required to purchase a membership. | Use rental application and have landlord details ready. |
| Standard new meter set | FAQ and owner form list a standard 5/8 x 3/4 meter set at $1,800 plus membership; line extension may cost extra. | Call first to confirm service availability and meter/pit status. |
| Existing meter pit | FAQ says if an existing meter pit is in place, a new meter set may not be required. | Ask JCWU to verify your location before submitting payment. |
| Water disconnected after house purchase | FAQ says complete/sign forms; if JCWU disconnected the water, a $41 reconnect fee applies. | Call 812-358-3654 before assuming service can be turned on immediately. |
Official service forms:
Who Fixes What: Utility Side vs Property Owner Side
JCWU responsibility
- Jackson County Water Utility water lines.
- The line that runs from JCWU’s line to the meter.
- The meter.
- JCWU cutoff valve and water meter remain under supplier control.
Owner responsibility
- Anything past the meter.
- Private water line.
- Private shutoff valve.
- Repairs needed to qualify for leak adjustment.
Before digging or connecting: The user agreement says the user installs and maintains the service line that connects with JCWU’s distribution system at the place determined by the supplier, subject to available capacity and utility rules.
Leak Adjustment: What Qualifies and What Does Not
Possible savings
Approved leak adjustments can save a member 40% of the leak.
Covered period
Adjustment can include up to three consecutive months.
Limit
Only one leak adjustment every 5 years per membership.
| Leak-adjustment question | Direct answer | Proof/action |
|---|---|---|
| Do repairs have to be made? | Yes. JCWU says members can only take a leak adjustment if repairs have been made and there was a true leak. | Keep plumber receipt, repair certification, photos, or repair note. |
| Does pool filling qualify? | No. FAQ says JCWU does not offer adjustments for swimming-pool filling. | Do not submit pool fill as leak. |
| Does high usage alone qualify? | No. Leak adjustment page says high usage is not included. | Find and repair the actual leak before applying. |
| What information is requested? | Member name, email, phone, service address, leak location, start date, stop date, notification date, repair date, and who repaired it. | Complete all fields before submitting. |
| Where do I send receipt/certification? | Official form says email receipts/certification to billing@jacksoncountywater.com or provide a copy to office staff. | billing@jacksoncountywater.com |
Automatic Bill Pay: Before You Sign Up
Information needed
- Name.
- Service address.
- Account number.
- Bank name.
- Name on bank account.
- Checking account number.
- Routing number.
- Customer contact phone.
How ACH posts
- Bill continues monthly.
- Draft occurs on due date.
- If due date falls on weekend/holiday, draft occurs next business day.
- Bank statement is proof of payment.
- Notify JCWU within 30 days if amount differs or there is an error.
Risk checks
- Funds must be available on due date.
- Returned payment may trigger past-due notice.
- Payment must be made at office within 10 days if returned.
- Two returned payments in 12 months may cancel ACH.
- Stop/cancel requires at least 5 business days notice before due date.
Boil Water Advisory: Check Address and Phone Alerts
Check map
Use the official boil advisory map and zoom in or enter your address.
Red dot = affected
JCWU says affected services are identified with a red dot, and users should zoom in for accuracy.
Automated call
You may receive an automated phone message from 833-909-3206 when affected or when the advisory is lifted.
Important: Keep your current phone number on file with JCWU so boil advisory calls reach you. Call 812-358-3654 if you need to confirm contact details.
Water Quality Report and Lead-Free Water
Water quality report
JCWU says it takes pride in ensuring drinking water meets stringent standards and links to the current Consumer Confidence Report.
Lead information
JCWU says IDEM requires regular testing and points customers to Indiana drinking water and lead information.
Who to contact
For questions about your address, call 812-358-3654 or email mail@jacksoncountywater.com.
Official water quality links:
High Bill, Conservation and “Can I Flush It?” Help
Lower usage tips
- Install a low-flow showerhead.
- Consider a water-softener unit for hard-water issues.
- Check toilets, outside spigots, livestock/farmstead uses, and irrigation habits.
- Call before assuming the meter is wrong.
Never flush
- “Flushable” wipes.
- Baby/facial/cleaning wipes.
- Feminine hygiene products.
- Medication.
- Hair, dental floss, cotton swabs.
- Bandages, rags, towels.
- Rubber/latex items.
- Fat, cooking oil, grease.
High-bill order
- Compare current bill with past usage.
- Check leak points after the meter.
- Repair true leaks first.
- Save receipts/photos.
- Apply for leak adjustment only if eligible.
Map, Office and Mailing Details
| Place | Address / contact | Use for |
|---|---|---|
| Jackson County Water Utility office | 1119 W Spring Street, Brownstown, IN 47220 | Office visit, forms, payment/account help, ACH cancellation, service questions. |
| Mailing address | P.O. Box 56, Brownstown, IN 47220 | Mailed correspondence or payments when instructed by JCWU. |
| Customer service phone | 812-358-3654 | Billing, service setup, service area, leak adjustment, contact updates, boil advisory questions. |
| Customer service email | mail@jacksoncountywater.com | General office contact and service questions. |
| Leak proof email | billing@jacksoncountywater.com | Leak adjustment receipt/certification if requested by the form. |
| Phone payment / advisory call number | 1-833-909-3206 | Phone payment prompts and automated boil advisory calls. |
Jackson County Water Utility FAQ
What is the Jackson County Water Utility phone number?
The main customer service phone number is 812-358-3654.
What is the Jackson County Water Utility phone payment number?
The official phone payment number listed by Jackson County Water Utility is 1-833-909-3206.
Where is Jackson County Water Utility located?
The office/location is P.O. Box 56, 1119 W Spring Street, Brownstown, IN 47220.
What are Jackson County Water Utility hours?
Office hours are Monday through Friday, 8:00am to 4:30pm.
How do I pay my Jackson County Water bill online?
Use the official online payment portal linked from jacksoncountywater.com. Have your account number, service address, amount due, and payment method ready.
How do I start automatic bill pay?
Use the official Automatic Bill Pay form. ACH drafts your water bill from your checking account on the due date; if the due date falls on a weekend or holiday, it drafts the next business day.
How do I stop ACH automatic payment?
JCWU says ACH cancellation requires written notice at least 5 business days before the due date, or you can stop by the office and sign a cancellation form.
How much is a Jackson County Water membership?
The FAQ and owner application list membership at $100. Property owners need a membership; renters are not required to purchase one.
How much is a new meter set?
JCWU lists a standard 5/8 x 3/4 meter set at $1,800 plus membership. If a line extension is required, additional charges may apply.
What happens if the house I bought has water off?
Complete and sign the official forms. If the water was disconnected by Jackson County Water Utility, the FAQ says there is a $41 reconnect fee.
Who fixes a broken line?
JCWU says it is responsible for its water lines, the line from its line to the meter, and the meter. The property owner is responsible for anything past the meter, including private water line and shutoff valve.
Does Jackson County Water Utility offer leak adjustments?
Yes, approved leak adjustments can save 40% of the leak and include up to three consecutive months. Repairs must be made, it must be a true leak, and only one leak adjustment every 5 years is allowed per membership.
Can I get an adjustment for filling a swimming pool?
No. The JCWU FAQ says it does not offer adjustments for filling swimming pools.
How do I check a boil water advisory?
Use the official boil advisory map. Affected services are marked with red dots, and JCWU says you may receive an automated phone message from 833-909-3206.
Is this the official Jackson County Water Utility website?
No. This is an informational guide. Confirm live account balance, payment posting, service eligibility, fees, forms, and boil advisory status with official Jackson County Water Utility sources.
30-Second Jackson County Water Checklist
Paying? Use the official online portal or call 1-833-909-3206; save confirmation proof.
Calling? Main customer service is 812-358-3654, Monday-Friday, 8:00am-4:30pm.
Starting service? Owners use the owner application; renters use the rental application; ID upload may be required.
New owner? Ask whether you need membership, an existing meter/pit, a new meter set, or line extension.
Leak? Repair first, keep proof, then apply; pool filling and high usage alone do not qualify.
Boil advisory? Check the official map and keep your phone number current for automated calls.