Lakeland Water Bill Help Desk: Pay, Log In, Call or Report Water Trouble
Use this page like a fast utility counter. It shows the official payment route, the right phone number, what to prepare before calling, how to handle water or sewer emergencies, and where to check current 2026 rates and restrictions.
Start Here: What Do You Need?
| Searcher intent | Use this official route | Prepare first | Important detail |
|---|---|---|---|
| Pay Lakeland water / wastewater bill online | Lakeland Electric Billing & Payment or KUBRA EZ-PAY | Account number, service address, amount due, payment method. | Lakeland utility bills may include electric, water, wastewater, solid waste, recycling and stormwater line items. |
| Log in, view bill, set AutoPay or paperless billing | My Account Sign In | Email, password, account number, current bill. | My Account supports bill/payment history, AutoPay, alerts, wallet and fee-free bank-account payment when paperless billing is used. |
| Pay one time by card/debit | One Time Payment / KUBRA EZ-PAY | Account number and card/debit details. | KUBRA EZ-PAY page lists a $2.75 fee. |
| Start, stop or move service | Start, Stop, Move Service or call 863-834-9535 | Two forms of ID for new residential service, address, move date, forwarding address. | Same-day start service requires calling before 4:00 PM; scheduled start fee is $20 and same-day start fee is $40. |
| Water main break / water problem | 863-834-4248 | Exact address, cross street, issue type, time started, safety risk. | Use the emergency number instead of email for active water problems. |
| Sewer backup / wastewater emergency | 863-834-8277 | Address, affected fixture, backup location, whether neighbors are affected. | Avoid contact with wastewater and stop using water if backup is worsening. |
| Billing issue or high usage | 863-834-8276, FinanceCustomerBilling@lakelandgov.net, or customer service 863-834-9535 | Bill copy, account number, meter reading, payment proof, screenshots. | Use email for non-urgent billing support; do not email outages or active water problems. |
| Check service availability before buying/building | Water Utility Services Availability | Street address and possibly Parcel Identification Number. | Water territory is about 132 square miles; wastewater territory is about 149 square miles. |
Wrong-page warning: Lakeland water billing is handled through City of Lakeland/Lakeland Electric utility billing. Avoid third-party payment ads unless you intentionally want a third-party processor. Always match the service address and account number before paying.
Official Phone, Email, Address and Office Details
Customer Service
Phone: 863-834-9535
Out of state: 1-800-929-4876
TDD/TTY: 863-834-8333
Hours: Monday-Friday, 7:30 AM-6:00 PM.
Lakeland Electric / Utility Billing
Street address:
501 East Lemon Street
Lakeland, FL 33801-5079
Mailing:
P.O. Box 32006
Lakeland, FL 33802-2006
Finance Customer Billing
Phone: 863-834-8276 / 863-834-8281
Email: FinanceCustomerBilling@lakelandgov.net
Address:
228 S. Massachusetts Avenue
Lakeland, FL 33801
Water Emergency
24 hours:
863-834-4248
Broken water main, no water, pressure loss, major leak, discolored water after a system event.
Wastewater Emergency
24 hours:
863-834-8277
Sewer backup, wastewater overflow, sewer line emergency, urgent sewer odor/backflow issue.
Bill Pay, Login, Guest Pay and Fee-Safe Options
My Account
Best for AutoPay, paperless billing, alerts, bill/payment history and wallet setup.
View latest bill
Use “View My Bill” if you need the latest bill without full My Account setup.
KUBRA EZ-PAY
One-time card/debit payment option; listed fee is $2.75.
Cash retail pay
Your bill barcode can be used for cash payment at listed retail locations.
Open the official bill route
Use Lakeland Electric Billing & Payment, My Account, or KUBRA EZ-PAY.
Match account details
Confirm account number, customer name, service address, amount due, due date, and whether the bill includes water, wastewater, electric, stormwater, solid waste or recycling.
Choose the lowest-risk payment method
My Account bank-account payment with paperless billing is the fee-safe route. KUBRA EZ-PAY is convenient for one-time card/debit payment but has a listed service fee.
Save proof
Save confirmation number, date/time, amount, payment method, receipt email and screenshot. Call 863-834-9535 if service is at risk.
Official bill/payment links:
Payment Method Finder
| Payment route | Use when | Official detail to know | Risk to avoid |
|---|---|---|---|
| My Account online | You want AutoPay, alerts, history and lower-fee bank payment. | My Account supports bills/payment history, AutoPay, notifications and wallet setup. | Do not create duplicate accounts if login fails; use password reset or call customer service. |
| KUBRA EZ-PAY | You need a quick card/debit one-time payment. | One-time payment page lists a $2.75 fee for KUBRA EZ-PAY. | Save confirmation; call if close to disconnect deadline. |
| Retail cash payment | You need to pay with cash. | City bill page says barcode cash payments are available at Walmart, CVS, Dollar General, Speedway, 7-Eleven, Family Dollar, Walgreens, Pilot Flying J and TravelCenters of America. | Bring the current bill/barcode and keep the receipt. |
| Phone | You need help choosing payment or arranging service. | Customer service: 863-834-9535; toll-free out of state: 1-800-929-4876. | Phone waits can be high; email is better for non-urgent billing documentation. |
| Normal bill with enough time before due date. | Mailing address: Lakeland Electric, P.O. Box 32006, Lakeland, FL 33802-2006. | Mail is not safe for urgent disconnect notices. | |
| In person | You need direct service or documentation help. | Street address: 501 East Lemon Street, Lakeland, FL 33801-5079. | Verify office hours and accepted payment type before going. |
Best fee strategy: For recurring customers, My Account + paperless billing + bank-account payment is usually the cleanest route. Use KUBRA EZ-PAY when convenience matters more than the listed one-time fee.
Start, Stop, Move or Transfer Lakeland Utilities
Start service
- Applicant must be over 18.
- Have two forms of identification.
- Call 863-834-9535 during 7:30 AM-6:00 PM, Monday-Friday.
- Call before 4:00 PM to request same-day service.
- Scheduled start-up fee: $20; same-day start-up fee: $40.
Stop service
- Provide forwarding address for final bill.
- Provide updated phone number.
- Services cannot be disconnected the same day as the request.
- No charge to disconnect services.
- Ask whether AutoPay/paperless billing must be updated.
Move service
- Use My Account or call customer service.
- Have old and new service addresses ready.
- Have move-out and move-in dates.
- Ask if deposit or identification is required.
- Confirm water/wastewater availability at the new address.
Water or Wastewater Emergency: Call the Right Number
Water distribution questions
Business hours:
863-834-8714
Use for non-emergency water distribution questions.
| Problem | Call / action | Say this first | Safety note |
|---|---|---|---|
| Broken water main | 863-834-4248 | “Possible broken main at [address/cross street]. Water is [flowing/bubbling/undermining road].” | Keep away from sinkholes, traffic, standing water near power, and road hazards. |
| No water / low pressure | 863-834-4248 | “No water/low pressure at [address]. Neighbors [are/are not] affected.” | Ask if the address is under a boil water notice or system repair. |
| Discolored water | Water emergency line if sudden/widespread. | “Water changed color at [time]. It affects [cold/hot/all taps].” | Do not wash white laundry until water clears. |
| Sewer backup | 863-834-8277 | “Wastewater is backing up at [fixture/location].” | Avoid contact; keep children/pets away; stop using fixtures if backup worsens. |
| Wastewater billing question | 863-834-8276 | “I have a wastewater charge/billing question for account [number].” | Do not use billing line for active sewer emergencies. |
Do not email emergencies: The City says email should not be used to report outages or problems because it can delay response. Use the emergency phone number for active water or wastewater issues.
2026 Water and Wastewater Rates Users Search For
Common residential meter
3/4" or less is listed as the most common residential meter size.
Residential water base
3/4" or less: $11.83 inside city; $14.79 outside city.
Single-family wastewater base
$22.83 inside city; $28.54 outside city.
Wastewater cap
Residential wastewater volume charge is capped at 12,000 gallons/month.
| Rate item | Inside City Limits | Outside City Limits | Practical meaning |
|---|---|---|---|
| Residential water fixed meter charge, 3/4" or less | $11.83 | $14.79 | Base charge before consumption for the common residential meter. |
| Residential water usage, 0-7 thousand gallons | $2.35 per 1,000 gallons | $2.94 per 1,000 gallons | First usage tier for many normal homes. |
| Residential water usage, 8-12 thousand gallons | $3.17 per 1,000 gallons | $3.97 per 1,000 gallons | Higher tier; check irrigation, pool fill, sod and leaks. |
| Residential water usage, 13-19 thousand gallons | $4.23 per 1,000 gallons | $5.29 per 1,000 gallons | High household use; likely outdoor water or leak issue. |
| Residential water usage, over 19 thousand gallons | $7.05 per 1,000 gallons | $8.81 per 1,000 gallons | Top tier; investigate immediately. |
| Single-family wastewater fixed charge | $22.83 | $28.54 | Base wastewater charge for single-family dwellings. |
| Wastewater volume charge | $5.12 per 1,000 gallons | $6.40 per 1,000 gallons | Residential volume charge is capped at 12,000 gallons/month. |
| Max wastewater bill for 5/8"-3/4" residence | $84.27 | $105.34 | City rate page gives this maximum because of the residential wastewater cap. |
Rate period: The official rate page lists these rates as effective October 1, 2025 through September 30, 2026. Always check the current rate page before publishing future updates.
High Water Bill: What to Check Before Calling
Leak
Use the meter low-flow indicator; if it moves while all water is off, you probably have a leak.
Irrigation
The City says nearly 60% of residential water use happens outdoors.
Pool / pressure wash
Pool filling, pressure washing, vehicle washing and new sod can drive usage up.
Smart meter
Smart meters transmit usage data and can reduce manual reading delays.
| Check | How to test quickly | What to tell Lakeland |
|---|---|---|
| Low-flow indicator | Turn off all indoor/outdoor water. Look for the small red triangle on the meter face. | “The low-flow indicator [moves/does not move] when all water is off.” |
| Meter reading | Read numbers left to right. Each turn of a number in the white register indicates 100 cubic feet or 748 gallons. | “My current read is [read]. My bill shows [read].” |
| Toilet leak | Put food coloring in tank; wait 10-15 minutes without flushing. | “Dye appeared/did not appear in the bowl.” |
| Irrigation schedule | Check controller days, start time, rain sensor and broken heads. | “My irrigation ran [days/times]; I found [broken head/leak/no issue].” |
| Outdoor events | Pool fill, sod, landscaping, car washing, pressure washing, long hose use. | “Usage changed because [pool/sod/pressure washing/unknown].” |
2026 Water Restrictions and Watering Days
Current restriction note: Lakeland lists Phase III Water Shortage Restrictions in effect April 3, 2026 through October 1, 2026. Restrictions can change, so always confirm at LakelandGov.net/Irrigation before watering.
One day per week
Most properties may irrigate only one day per week, no matter the water source, including City water, private well and surface water.
Allowed windows
Before 4 AM or after 8 PM. Properties under one acre may use only one window.
Hand watering
Hand watering and microirrigation are allowed, but only before 8 AM or after 6 PM.
| Last digit of address | Watering day | Allowed time window | Example |
|---|---|---|---|
| 0 or 1 | Monday | Before 4 AM or after 8 PM | 120 Lake Ave → Monday |
| 2 or 3 | Tuesday | Before 4 AM or after 8 PM | 123 Save Water St → Tuesday |
| 4 or 5 | Wednesday | Before 4 AM or after 8 PM | 205 Pine Dr → Wednesday |
| 6 or 7 | Thursday | Before 4 AM or after 8 PM | 1177 Garden Way → Thursday |
| 8 or 9 | Friday | Before 4 AM or after 8 PM | 829 Cypress Ln → Friday |
| No discernible address | Friday | Before 4 AM or after 8 PM | Common areas / neighborhood entryways |
Service Area, Locality and District Details
Water service area
About 132 square miles of the greater Lakeland area.
Wastewater service area
About 149 square miles of sewer use area.
Availability check
Have the street address and possibly Parcel Identification Number ready before asking if water/wastewater service is available.
| Locality / district question | What to verify | Best next action |
|---|---|---|
| City of Lakeland address | Whether the bill is under Lakeland Electric/My Account and includes water/wastewater. | Use My Account, customer service 863-834-9535, and emergency water line if needed. |
| Greater Lakeland / edge addresses | Service availability can vary by parcel and utility boundary. | Check availability map or contact WaterUtilityQuestions@lakelandgov.net with address/parcel ID. |
| Polk County sewer or separate utility | Some properties may involve county or separate service arrangements. | Check your actual bill before paying or calling. |
| Buying or building | Water/wastewater availability and impact fees. | Use the availability page and rates/impact-fees table before closing or permitting. |
| Developer/engineering question | Capacity, connection, line extension, meter, backflow or construction service. | Start with Water Utility Questions at 863-834-8714 or Administration & Engineering at 863-834-8316. |
Wastewater, Sewer Backups, FOG and What Not to Flush
Sewer emergency
Call: 863-834-8277
Use for backup, overflow, wastewater emergency or urgent sewer issue.
Wastewater customer service
Call: 863-834-8276
Use for billing or account questions related to wastewater charges.
Do not flush/dump
Do not flush medications or dump fats, oils and grease. They can create sewer blockages and water-quality issues.
| Wastewater issue | Action | User tip |
|---|---|---|
| Medication disposal | Use secure prescription drug drop box at Lakeland Police Department lobby, available 24/7. | Do not flush unwanted prescriptions. |
| Needles / sharps | Contact Lakeland Health Department at 863-519-7910 or visit 3241 Lakeland Hills Boulevard. | Do not place loose sharps in toilet or trash. |
| Used cooking oil | Use Cooking Oil Recycling Effort stations if available. | FOG can block sewer pipes and cause overflows/backups. |
| Sewer charge higher than water charge | Review the rate table and wastewater FAQ. | Treating sewage is more expensive than producing drinking water, and fixed costs remain even with lower usage. |
Water Quality, Smart Meters and Pipe Inventory
Water quality
Lakeland says protecting water quality is a top priority and points to annual drinking water quality reports and sampling.
Smart meters
Smart meters transmit data through a secure wireless network, so meter readers no longer need to visit monthly for billing reads.
Pipe inventory
The inventory project supports lead-exposure reduction, water-quality protection and federal/state drinking water compliance.
| User question | Useful answer | Official route |
|---|---|---|
| How is my water meter read? | Smart meters can send meter data directly to City offices through a secure wireless network. | Water Smart Grid |
| How do I know if I may have a leak? | Low-flow indicator moving while all water is off usually points to a leak. | Water FAQ |
| How do I check pipe inventory? | Use the Pipe Inventory Program and pipe inventory map for service-line questions. | Pipe Inventory Program |
| Who answers water-quality questions? | Start with Water Utility Questions at 863-834-8714 or WaterUtilityQuestions@lakelandgov.net. | Email Water Utility Questions |
Payment Help, Arrangements and Assistance
Payment arrangement
- Use My Account or call 863-834-9535.
- Account must have good payment history.
- Account must be active at least 6 months.
- Last payment arrangement must be at least 90 days ago.
Project Care
Distributed by Catholic Charities of Central Florida for customers age 61+ or households with a disabled member.
Phone: 863-687-2988
Map: Lakeland Utility Billing and Water Utilities Offices
Use the map for the Lakeland Electric / utility customer-service address at 501 East Lemon Street. Finance Customer Billing is also listed at 228 S. Massachusetts Avenue.
| Place | Address | Use for |
|---|---|---|
| Lakeland Electric / utility customer service | 501 East Lemon Street, Lakeland, FL 33801-5079 | My Account support, utility billing questions, customer service routing. |
| Water Utilities | 501 E Lemon Street, Lakeland, FL 33801 | Water utility questions, conservation, restrictions, service availability. |
| Finance Customer Billing | 228 S. Massachusetts Avenue, Lakeland, FL 33801 | Water/wastewater billing, solid waste, stormwater, impact fees, miscellaneous invoice billing. |
| Lakeland Electric mailing address | P.O. Box 32006, Lakeland, FL 33802-2006 | Mail payment only when not urgent and after confirming address on current bill. |
| Lakeland Health Department | 3241 Lakeland Hills Boulevard, Lakeland, FL | Sharps/needle disposal questions: 863-519-7910. |
Lakeland Water Utilities FAQ
What is the Lakeland Water Utilities bill-pay website?
Use Lakeland Electric My Account for login, AutoPay, payment history and account management, or KUBRA EZ-PAY for a quick one-time payment.
What is the Lakeland utility customer service phone number?
Call 863-834-9535 for customer service. If calling from out of state, use 1-800-929-4876. TDD/TTY is 863-834-8333.
What number do I call for a Lakeland water emergency?
Call 863-834-4248 for water emergencies such as broken mains, major leaks, no water, or water problems.
What number do I call for a sewer or wastewater emergency?
Call 863-834-8277 for wastewater or sewer emergencies. For wastewater customer service or billing questions, call 863-834-8276.
What is the KUBRA EZ-PAY fee?
Lakeland Electric’s one-time payment page lists a $2.75 fee for paying through KUBRA EZ-PAY.
How can I pay without a service fee?
Lakeland Electric says if you sign up for paperless billing through My Account and pay with your bank account, no service fees will be applied.
Where is Lakeland utility customer service located?
Lakeland Electric lists 501 East Lemon Street, Lakeland, FL 33801-5079. Finance Customer Billing is listed at 228 S. Massachusetts Avenue, Lakeland, FL 33801.
How do I start water service in Lakeland?
Use My Account or call 863-834-9535. New residential customers must be over 18 and have two forms of identification. Same-day service requires calling before 4:00 PM.
How much does it cost to start Lakeland utility service?
Lakeland Electric lists scheduled service start-up at $20 and same-day service start-up at $40.
How do I stop Lakeland utility service?
Use My Account or call 863-834-9535. Provide a forwarding address and updated phone number. Services cannot be disconnected the same day as the request, and there is no charge to disconnect services.
What are the 2026 Lakeland residential water rates?
For a 3/4" or smaller residential meter, the fixed meter charge is $11.83 inside city limits and $14.79 outside city limits. Usage tiers start at $2.35 per 1,000 gallons inside city limits and $2.94 outside city limits.
What are the 2026 Lakeland wastewater rates?
For single-family residential customers, the wastewater fixed charge is $22.83 inside city limits and $28.54 outside city limits. The volume charge is $5.12 inside city limits and $6.40 outside city limits per 1,000 gallons, with residential volume capped at 12,000 gallons per month.
What day can I water my lawn in Lakeland in 2026?
During Phase III restrictions, watering is one day per week based on the last digit of the address: 0/1 Monday, 2/3 Tuesday, 4/5 Wednesday, 6/7 Thursday, and 8/9 Friday. Confirm current rules at LakelandGov.net/Irrigation.
Why is my Lakeland water bill high?
Common reasons include leaks, irrigation, pool filling, pressure washing, vehicle washing, new sod/plants, laundry, long showers and outdoor water use. Check the meter low-flow indicator and irrigation controller before calling.
Is this the official City of Lakeland website?
No. This is an informational guide. Confirm live account balance, shutoff status, active restrictions, fees and emergency instructions with City of Lakeland, Lakeland Electric, My Account or Water Utilities.
Lakeland Water 30-Second Checklist
Pay bill: My Account for login/AutoPay/history; KUBRA EZ-PAY for one-time payment; save confirmation.
Call billing: customer service 863-834-9535; Finance Customer Billing 863-834-8276 / 863-834-8281.
Emergency: water 863-834-4248; wastewater 863-834-8277.
Move service: call before 4 PM for same-day start; scheduled start $20; same-day start $40; stop service is not same-day and has no disconnect charge.
High bill: check low-flow indicator, toilets, irrigation, pool/outdoor use and Phase III watering rules.