Southern Utilities Water Company: Bill Pay, Login & Phone

How to Pay Your Southern Utilities Water Bill

The company’s official payment instructions list four payment methods. You can pay at the Tyler office, send a check or money order, authorize an automatic bank draft, or use your bank’s online bill-payment service.

Official payment instructions: Southern Utilities Payment Options PDF.

Option 1: Pay Your Water Bill in Person

1. Find your latest Southern Utilities water bill and confirm the account number and balance.
2. Prepare cash, a check or a money order. The company states that credit and debit cards are not accepted at its office.
3. Visit 218 N Broadway Ave, Tyler, TX 75702 during office hours.
4. Provide your account information and submit payment.
5. Request and retain your receipt until the payment appears on your account.

Office hours: Monday through Friday, 8 AM–4 PM, excluding office closures.

Get directions to Southern Utilities Company

Option 2: Pay by Mail

Southern Utilities accepts checks and money orders by mail. Its published business and billing address is:

Southern Utilities Company
218 N Broadway Ave
Tyler, TX 75702

1. Write a check or obtain a money order for the amount due.
2. Write your Southern Utilities account number on the payment.
3. Include the payment coupon from your bill.
4. Mail it to the address printed on your current statement.
5. Keep the payment record until it is credited.

Always use the remittance address printed on your most recent bill if it differs from the business address above. Do not send cash through the mail.

Option 3: Pay Through Your Bank

Many banks provide an online bill-payment feature that can send payments to a utility company without requiring a utility-specific online login.

1. Sign in to your bank’s official website or mobile banking app.
2. Find the Bill Pay or Pay a Company option.
3. Add Southern Utilities Company as a payee.
4. Use the payee address printed on your current Southern Utilities bill.
5. Enter your water account number in the required account or reference field.
6. Choose the payment amount and delivery date.
7. Review the details and confirm the payment.

Southern Utilities Login: Is There an Online Customer Portal?

Customers searching for “Southern Utilities login” may expect a portal where they can enter a username, password and water account number.

However, the official Southern Utilities payment instructions reviewed for this guide do not identify a standard customer login, online balance dashboard or direct card-payment portal.

What should you do instead?

• To check your balance: Call the business office at 903-593-2588.
• To pay online through your bank: Use your bank’s bill-payment service.
• To avoid making monthly manual payments: Enroll in Southern Utilities’ automatic bank-draft program.
• To verify a payment website: Ask Southern Utilities whether that specific website is officially authorized before entering bank or personal information.

How to Set Up Southern Utilities Automatic Bank Draft

Automatic bank draft is the company’s documented recurring payment option. Once approved, the monthly water bill is deducted directly from your checking or savings account.

The official ACH agreement states that Southern Utilities initiates the deduction approximately two or three days before the due date shown on the bill.

1. Download the Automatic Bank Draft Authorization Form.
2. Enter your Southern Utilities account number, name, billing address and telephone number.
3. Select whether the payment will come from a checking or savings account.
4. Enter the bank name, routing number and bank account number.
5. Sign and date the authorization. An authorized bank-account holder must also sign when required.
6. Attach the requested voided check and return the completed documents to Southern Utilities by mail, fax or the method specified on the form.
7. Confirm enrollment before assuming the next water bill will be automatically deducted.

Email listed on the official form: southern@suddenlinkmail.com
Business office fax: 903-593-1997

Because the ACH form includes sensitive banking information, confirm the current submission method with the business office before sending your documents.

How to Cancel Automatic Bank Draft

Automatic draft cancellation requires a written request. Southern Utilities states that processing a request to terminate ACH payments can take 30 days.

1. Download the ACH Removal Request Form.
2. Complete your account, customer and banking details.
3. Sign the request.
4. Submit it to Southern Utilities using the accepted contact method.
5. Verify that the automatic draft has stopped before changing your payment routine.

If a bank draft is returned unpaid, Southern Utilities may terminate the authorization. Its published agreement says re-enrollment may require 12 consecutive months of timely payments after company-initiated termination.

Southern Utilities Company Phone Numbers and Office Information

For a billing issue, keep your latest statement and account number available. For a water service problem, provide the exact service address, nearest road or intersection and the time the problem started.

How to Start Southern Utilities Water Service in East Texas

Southern Utilities provides water service in multiple systems around Tyler and other parts of East Texas. New-service requirements depend on whether the property already has a meter or needs a new connection.

If the Property Already Has a Water Meter

1. Call 903-593-2588 and confirm that Southern Utilities serves the address.
2. Obtain the Application for Existing Water Service.
3. Complete the customer and service-address information.
4. If renting, prepare your lease and the landlord’s required application sections.
5. If purchasing, prepare a copy of the warranty deed.
6. Bring valid identification, such as a driver’s license or state-issued ID.
7. Arrange notarization of signatures where required for applicants or landlords who are not present at the office.
8. Confirm the current service fee and security deposit before submitting the application.

The company’s published application instructions list a $30 application/connection fee and a $50 security deposit for a total of $80 for certain existing-service applications. However, newer service-area-specific terms may differ. Ask the business office for the amount applicable to your address.

Official instructions: Application Requirements PDF.

If You Need a New Water Meter

A property without an existing water connection requires a different application and possibly additional construction or installation work.

Southern Utilities’ general information describes a $500 tap fee for a standard 5/8-inch by 3/4-inch water meter adjacent to an existing distribution line. Its older instructions also list a $50 deposit, totaling $550 before any additional required work or current tariff changes.

Additional costs can apply when a property requires a road crossing, water-line extension, larger meter or special installation.

Contact the business office before submitting payment. Confirm the service territory, engineering requirements, current tap fee, meter availability and expected installation schedule.

When Will Water Service Be Activated?

Southern Utilities’ service instructions state that a completed and approved service application can be activated on the later of the company’s next regular business day or the date requested by the customer.

The company also requires an appropriate person to be present when field staff attempt to initiate or restore water service, so problems with private plumbing can be addressed. Confirm the appointment requirements with Southern Utilities.

Read official service activation instructions.

How to Stop Water Service and Request a Final Bill

If you are moving out, selling a property or ending service, submit a formal disconnection request. Southern Utilities provides a termination form for this purpose.

1. Download the Request for Termination of Water Service.
2. Enter the utility account number and customer name.
3. Provide the existing billing address and service information.
4. Choose the requested termination date, excluding weekends and holidays.
5. Enter the forwarding address for your final bill.
6. Sign the request and submit it to Southern Utilities using an approved method.
7. Confirm termination and pay any final amount due.

The company’s form states that the final bill includes water consumption through the termination date and is due upon receipt.

Southern Utilities Water Rates and Monthly Charges

Southern Utilities is a privately owned, regulated water utility. Water charges depend on the approved rate schedule, meter size and consumption.

Its publicly available state-approved tariff includes the following charges for a standard residential 5/8-inch or 3/4-inch meter:

Important: This is a previously published tariff, not a verified universal 2026 rate for every Southern Utilities service area. Some acquired or separately regulated systems may have different rates or later tariff changes.

Review the Southern Utilities State-Approved Rate Schedule and confirm your current applicable tariff with the business office.

How Your Water Bill Is Calculated

Using the published standard-meter schedule as an illustration, a customer consuming 5,000 gallons would have:

• Monthly minimum charge: $25.58
• 5,000 gallons at $2.00 per 1,000 gallons: $10.00
• Subtotal: $35.58
• 1% regulatory assessment: approximately $0.36
• Illustrative total: approximately $35.94, before any other applicable fees, credits or service-area adjustments.

This example is intended to explain the calculation, not estimate an actual customer’s October 2026 bill.

Water Bill Due Dates, Late Payments and Reconnection

Southern Utilities’ published customer information states that monthly bills are generally prepared around the 25th of each month, with payment due within 16 days of issuance. The actual due date on your current statement controls.

If your bill is overdue:

1. Check the past-due amount and the date printed on your latest statement.
2. Call 903-593-2588 to verify the total required.
3. Ask whether a disconnection notice has been issued or a payment arrangement is available.
4. Confirm the accepted payment method for delinquent balances.
5. Keep proof of payment and ask when restoration can occur if service has already been disconnected.

Southern Utilities’ older published customer guidance lists a $25 reconnection fee for nonpayment in addition to outstanding balances and other applicable charges. Confirm the current fee for your specific service area before paying.

Official restoration procedures generally schedule reconnection for the next regular business day after the required amounts have been paid. A person may need to be present at the property.

High Water Bill, Leaks and Water Service Problems

If your Southern Utilities bill suddenly increases, compare water consumption first. A leak or change in household use may be responsible even when no water is visibly running.

Before Contacting the Utility

1. Check current consumption. Compare the gallons shown on your latest bill with previous statements.
2. Inspect toilets. A faulty flapper or continuously running tank can waste water without making much noise.
3. Inspect outdoor fixtures. Check irrigation systems, hose connections and outdoor faucets.
4. Look for damp areas. Unexpected wet ground may indicate a buried service-line problem.
5. Review recent household changes. Additional residents, filling a pool or watering lawns more frequently may increase usage.
6. Request help if unexplained. Contact the billing office to discuss consumption or meter-reading concerns.

Who Handles a Water Leak?

Southern Utilities’ service department can help with water-system issues and questions concerning utility-owned infrastructure.

Service department: 903-566-3511

For customers served by Southern Utilities systems in Rusk or Gregg County, the company also lists 866-865-5722.

When calling, provide:

• Your full service address and subdivision, if known.
• Whether the problem is low pressure, no water, visible leakage or discolored water.
• When the problem first occurred.
• Whether nearby properties are affected.
• Any nearby intersection or landmark useful for field crews.

Water Quality Reports and Boil-Water Notices

Southern Utilities operates groundwater-based water systems and also purchases some water from the City of Tyler. Water sources and treatment arrangements can differ between systems.

The company’s published water quality reports describe groundwater sources including the Carrizo-Wilcox, Wilcox, Queen City and Carrizo aquifers, along with purchased treated water in portions of its distribution system.

Customers can review published Consumer Confidence Reports to learn about drinking-water sources, testing results and applicable water quality standards.

Official reports: Southern Utilities Drinking Water Quality Reports.

What to Do During a Boil-Water Notice

The Southern Utilities homepage may display notices about affected service areas, including rescinded boil-water notices. Always verify the specific location and current notice date.

1. Check Southern Utilities’ official website for notices.
2. Confirm whether your subdivision or water system is affected.
3. If a boil-water notice applies, follow its instructions for drinking water, food preparation and other uses.
4. Continue following the advisory until Southern Utilities officially rescinds it.
5. Call the service department if you have questions about your property’s status.

Lead and Copper Service Line Information

Southern Utilities has also published EPA-related lead and copper service-line survey information, including resources addressing privately owned plumbing and service lines.

Visit the official Lead and Copper Service Line Survey page for the company’s published survey results and customer information.

Southern Utilities Company vs. Tyler Water Utilities

Two different water providers can have Tyler mailing addresses. Southern Utilities Company and the City of Tyler’s municipal water utility are not the same organization.

Before paying: Compare the utility name printed on your bill, not simply the city or ZIP code. Homes in unincorporated Smith County and nearby areas may receive water from a provider different from the City of Tyler.

Frequently Asked Questions

Official Southern Utilities Forms and Resources

• Southern Utilities Company Official Website — company announcements, contacts and water service information.
• Official Payment Options — mail, bank draft, office payments and bank bill pay.
• Automatic Bank Draft Form — authorize recurring ACH payments.
• Cancel Bank Draft Form — request termination of recurring bank payments.
• New Water Service Application Instructions — documents, identification and application requirements.
• Existing Water Service Application — applying at an address with existing service.
• Stop Water Service Form — terminate service and request final billing.
• Published State-Approved Water Rate Schedule — tariff reference; verify current rates.
• Service Activation and Restoration Procedures — company instructions for connecting or reconnecting water.
• Drinking Water Quality Reports — available water quality and consumer confidence reports.
• Lead and Copper Service Line Survey — published survey information.

Information reviewed: October 23, 2026. Information is based on Southern Utilities’ published website, forms, payment instructions and tariff documents. Some forms and rate schedules are older than 2026. Verify current account-specific fees, deadlines and procedures with Southern Utilities before acting.

Independent guide: WaterUtilities.org is not operated by or affiliated with Southern Utilities Company. We do not collect water payments, provide account logins, manage service connections or dispatch utility personnel.