Smyrna Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Smyrna Water Bill Online

Smyrna offers an online utility billing system with payment and account-management options. Before starting, have your latest water bill available. The city asks customers to keep both their account number and customer number ready.

1. Open the official payment portal. Visit portal.smyrnaga.gov or follow the payment link on the City of Smyrna payment page.
2. Select the appropriate payment option. Choose the available guest or quick-payment option for a single payment, or sign in to manage your account.
3. Enter your billing information. Use the account number and customer number from your statement when requested. Check that you have selected the correct utility account.
4. Review your balance. Confirm the outstanding amount, service address and any overdue charges.
5. Choose your payment method. The portal accepts major payment cards and electronic checks. Processing fees depend on the method.
6. Confirm and submit. Check the total payment amount, including service fees, before authorizing the transaction.
7. Save your receipt. Keep the payment confirmation until the transaction appears on your utility account.

Can You Pay Without Creating an Account?

Yes. The utility payment system offers a guest or quick-payment option. You will generally need your account and customer identification details along with your payment information.

For ongoing account management, registering is more convenient because the portal provides billing history, electronic statements, AutoPay and payment preferences.

Smyrna Water Utilities Login and Account Registration

The city’s Citizen Self Service and municipal online billing systems provide access to utility-account services. Always begin through the official city website or an authorized portal linked from it.

Sign In to Your Utility Account

1. Open the Smyrna Utility Billing portal.
2. Select Sign In / Register.
3. Enter the email address and password associated with your account.
4. Open the utility billing section to review statements, payments and account information.

Register for Online Access

Customers who have never registered can select the sign-up option from the billing portal. Follow the identity-verification and account-linking instructions provided by the system.

Keep a recent bill available because the portal may request your account number, customer number or other account details.

Forgot Your Password?

1. Open the online billing portal.
2. Select Login/Register, followed by Forgot Password?.
3. Enter your registered email address.
4. Follow the recovery link sent to your email.
5. Create a new password and sign in again.

If the system cannot locate your utility account, contact water@smyrnaga.gov or call 678-631-5338 rather than registering multiple profiles.

Other Ways to Pay Your Smyrna Water Bill

Customers who prefer not to pay online can use the automated telephone system, mail a payment, visit Smyrna City Hall or use the drive-up payment window.

Pay by Automated Phone

Call 877-751-0975. Follow the payment prompts and provide the account information requested.

Review the transaction amount and service fee before authorizing payment. Keep the confirmation number for your records.

Smyrna Water Bill Mailing Address

City of Smyrna
PO Box 116296
Atlanta, GA 30368-6296

Include the required account or customer information when sending a check or money order. If using your bank’s online bill-payment service, the city specifically asks customers to include the water customer number shown on the bill.

Pay at Smyrna City Hall

Utility Services Office
2800 King Street
Smyrna, GA 30080

The payment office is on the first floor. The drive-up window is behind City Hall, accessible from Village Walk via Stephens Street or Bank Street.

Office and drive-through hours: Monday–Friday, 8 AM–5 PM, excluding city holidays.

Two night-drop boxes are located behind City Hall. One is near the drive-up window and the other is in the parking area behind it.

Official information: Smyrna Utility Bill Payment Options.

Water Bill Due Dates, Late Fees and Disconnection

Smyrna issues utility bills monthly, generally near the beginning of each month. The normal payment deadline is the last working day of the month.

The city’s published billing rules include a 10% late charge for overdue bills. An unpaid account may become subject to disconnection if the required balance is not paid within the city’s specified period after the due date.

What to Do If Your Water Bill Is Overdue

1. Open the official payment portal and check the full past-due balance.
2. Look for the due date and any disconnection notice.
3. Call 678-631-5338 if service is scheduled for interruption.
4. Ask whether a payment arrangement or additional time is available for your circumstances.
5. Confirm the amount and accepted payment method needed to prevent or resolve disconnection.

How to Restore Disconnected Water Service

For same-day restoration, Smyrna requires the outstanding payment to be completed before 4 PM and the Utility Services office to be notified before 4 PM.

Payments made after that deadline will not be processed for service restoration until the next business day.

The city publishes a $25 reconnection fee following disconnection for nonpayment. This may be applied to the next bill.

A returned payment can also result in a $25 fee. Check the official Utility Billing FAQs for the applicable conditions.

Start, Transfer or Cancel Smyrna Water Service

Moving to a home or business in Smyrna? The city requires a completed service application and supporting documents. Applications are handled through Utility Services rather than automatically transferring when a property changes occupants.

Smyrna does not offer same-day new-service requests through its standard application process.

Start Residential Water Service

1. Visit the official Water and Sanitation Service Applications page.
2. Confirm that your property is within Smyrna’s utility service area.
3. Download the Residential Water / Sanitation application.
4. Complete the applicant information, service address and requested start date.
5. Attach the required identification and supporting documents listed on the application.
6. Email the completed application and documents to water@smyrnaga.gov.
7. Contact Utility Billing to confirm processing, deposits and the expected connection date.

For a property with a septic tank, the city indicates that the residential application may establish water and sanitation service without city sewer service.

Residential Connection Fees and Deposits

These are standard amounts described in Smyrna’s official billing FAQs. Additional requirements may depend on the account and service location.

Stop Water Service When Moving Out

1. Visit the city’s service applications page.
2. Find and download the Cancellation Form.
3. Enter the customer ID, service address and desired cancellation date.
4. Provide a forwarding address for the final bill.
5. Sign the request and email it to water@smyrnaga.gov or deliver it to Utility Services.

Do not assume service closes automatically when you move. The city states that customers remain responsible for charges until service is formally terminated in their name.

2026 Smyrna Water and Sewer Rates

Smyrna uses a tiered residential water billing system. The per-gallon rate increases as monthly consumption enters higher usage blocks. A fixed base charge may also appear on the bill.

The city announced new utility rates effective June 1, 2026. Because these supersede the January 2026 schedule, use the current city tariff rather than calculating your bill from older posted rates.

View the latest rate schedule through the City of Smyrna Utility FAQs, under the question about water and sewer rates.

What May Appear on Your Monthly Bill?

• Water base charge: A fixed charge associated with water service and meter classification.
• Water consumption: Charges based on the amount of water used during the billing period.
• Sewer: Applicable wastewater charges for properties connected to the sewer system.
• Sanitation: Residential waste collection charges where city service applies.
• Stormwater: A local drainage utility fee calculated under city rules.
• Previous balance or adjustments: Amounts carried forward, late charges or approved account credits.

Smyrna’s stormwater system uses Equivalent Residential Units (ERUs). One ERU generally represents a single-family residential unit or individual multifamily unit, while commercial properties are calculated using impervious surface area.

When checking an unexpectedly high bill, compare each service separately. A change in sanitation, sewer or stormwater charges is not necessarily caused by higher drinking-water consumption.

Why Is My Smyrna Water Bill Higher Than Normal?

One of the most common causes of unexplained water consumption is a toilet that continues running after flushing. Underground service-line leaks and irrigation problems can also increase usage before the household notices anything unusual.

Check Your Water Usage in Six Steps

1. Compare statements. Look at current and previous water consumption rather than only the amount due.
2. Inspect the toilets. Listen for water running when nobody has flushed recently.
3. Use a dye test. Place a leak-detection tablet in the toilet tank as instructed and check for dye appearing in the bowl without flushing.
4. Check outside fixtures. Inspect hoses, irrigation valves, sprinkler heads and wet patches in the yard.
5. Check your private service line. If consumption remains abnormal, consider a professional leak inspection.
6. Keep repair evidence. Save plumber invoices and repair documentation if requesting a leak adjustment.

Who Is Responsible for Repairing a Water Leak?

Smyrna maintains the water distribution infrastructure up to the customer’s meter. Plumbing and service lines on the customer side of the meter, including the line leading into the house, are generally the property owner’s responsibility.

If you suspect a leak in the city’s water main, contact Public Works. For a leak between your meter and home, arrange inspection and repair with a qualified plumber.

How to Request a Smyrna Water Leak Adjustment

The City of Smyrna has a leak-adjustment policy for certain unusually high bills resulting from accidental water loss on the customer side of the meter.

The city may consider eligible broken plumbing pipes or fixtures after repairs are completed and documented. Normal lawn watering, separate irrigation meters and some other uses do not qualify under the published policy.

1. Find and repair the leak.
2. Keep the repair invoice, receipt or other evidence showing what was fixed and when.
3. Open the official Leak Adjustment Form page.
4. Download and complete the application.
5. Submit the completed form and supporting documents according to the city’s instructions.
6. Contact Utility Services if you need confirmation that your request was received.

Smyrna’s billing FAQs state that requests should be submitted within 90 days of identifying and repairing the leak. Generally, one adjustment per calendar year per account may be considered, with provisions for qualifying leaks affecting two consecutive months.

The city typically reviews requests within 7–10 business days, but approval is not automatic. Ask about an extended payment period if an unusually high leak-related bill creates a payment difficulty.

Report a Water Main Break, Sewer Backup or Service Problem

Use Public Works for water distribution and sewer infrastructure problems. Billing staff can assist with account questions but may not be the correct contact for a leaking public water main.

Reporting a Water Leak

1. Identify the affected street, property or nearby intersection.
2. Check whether water is coming from public infrastructure or private plumbing, if this can be done safely.
3. Visit the official Smyrna Water Leak reporting page for online reporting instructions.
4. For a significant active leak, call the appropriate Public Works or after-hours number.
5. Provide the location and describe whether water is escaping onto the street, sidewalk or surrounding property.

For sewer backups, the city advises contacting its Water Distribution Department first so staff can check the public sewer main. If the public main is operating normally, private plumbing repairs may be required.

Smyrna Drinking Water Quality and Conservation

Smyrna receives drinking water supplied through the Cobb County-Marietta Water Authority. According to the city, its water originates from the Quarles Water Treatment Plant, which draws from the Chattahoochee River, and the Wyckoff Water Treatment Plant, supplied by Lake Allatoona.

The city publishes water quality information and maintains a public water distribution system for its customers. For specific test results, review the annual report available through Smyrna Water and Sewer.

Outdoor Watering Restrictions

Smyrna follows Georgia’s state outdoor water-use guidelines. Restrictions may change when drought or water-shortage rules are issued.

Before adjusting your lawn sprinkler system, check the Georgia Environmental Protection Division’s water conservation guidance for the current rules.

Running irrigation systems when rainfall has already saturated the lawn wastes water and may increase billing. Inspect irrigation controllers and sprinkler valves periodically, especially after repairs or power interruptions.

Citywide Water Meter Replacement Project

Smyrna has begun a citywide water-meter replacement project intended to modernize its infrastructure and improve metering reliability. The city expects the work to continue through late 2027.

Replacement work is scheduled by area, generally on weekdays between 7 AM and 6 PM. Short water interruptions may occur while a meter is replaced.

If you have private improvements in the public right-of-way, such as irrigation lines, landscape lighting or invisible pet-fence wiring, the city advises marking or relocating them before work begins.

For meter-replacement questions, call 770-431-2850 or email MeterUpgrade@smyrnaga.gov.

Project details: City of Smyrna Utility Services.

Common Questions About Smyrna Water Utilities

Official City of Smyrna Water Utility Resources

• Pay Smyrna Utility Bill — official payment methods, fees, mailing address and office hours.
• Citizen Self Service Portal — online payment and account access.
• Municipal Utility Billing — quick payment, registration and account management.
• Service Applications — residential, commercial, temporary and cancellation forms.
• City Utility FAQs — billing rules, current rates and service requirements.
• Leak Adjustment Form — eligibility and application information.
• Report a Water Leak — public water infrastructure reporting.
• Water and Sewer Department — service information, water quality and emergency contacts.
• Georgia Water Conservation Rules — statewide outdoor water-use information.

Information reviewed: October 23, 2026. This guide covers the City of Smyrna, Georgia. Payment fees, service procedures and utility rates may change. Confirm important account details with the official city utility department.

Independent information guide: WaterUtilities.org is not operated by or affiliated with the City of Smyrna. This website does not accept water bill payments, manage customer accounts or dispatch utility repair crews.