Santa Fe County Water Utilities: Bill Pay, Login & Phone

How to Pay a Santa Fe County Water Bill Online

Santa Fe County links directly to its Customer Online Services portal, powered by FREY Municipal Software. The portal provides customer login, registration and utility payment access.

1. Open the official payment portal. Visit Santa Fe County Customer Online Services.
2. Choose your account option. Existing users can enter their username and password. New users can choose Register here.
3. Access the correct utility account. Follow the portal’s instructions to identify or link your Santa Fe County water or wastewater account.
4. Review your bill. Check the account balance, service address and amount due before initiating payment.
5. Select the payment option. The county confirms that its online system supports credit cards, debit cards and electronic checks.
6. Check the transaction details. Verify the amount, account information and any processing fee displayed.
7. Complete payment. Save the receipt or confirmation number until the transaction appears in your billing history.

If the account balance does not update after payment, check the portal’s available history before paying again. Call 505-992-9870 if the transaction cannot be located.

Santa Fe County Utilities Login and Registration Help

The county’s online system is different from the City of Santa Fe Paymentus portal. Use the Santa Fe County Customer Online Services page when the county is named on your bill.

Sign In to an Existing Account

1. Open Customer Online Services.
2. Enter your registered username.
3. Enter your password.
4. Select Login.
5. Access the available account, billing or payment options.

Create an Online Account

1. Visit the official customer portal.
2. Select Register here below the login form.
3. Complete the requested registration details.
4. Follow the account verification and utility-account linking instructions.
5. Return to the login page and sign in with your new credentials.

Keep a recent Santa Fe County utility bill nearby during registration. The system may request account-specific information to verify the service.

Forgot Your Username or Password?

The login page has separate Forgot your username? and Forgot your password? links.

1. Open the customer login page.
2. Select the recovery option that matches your problem.
3. Enter the information requested by the portal.
4. Follow the recovery instructions.
5. Contact the county utility office if your account cannot be verified.

Other Ways to Pay Santa Fe County Water and Wastewater Bills

Customers who do not want to pay online can use mailed payments, the Public Works office, its drop box or automatic bank withdrawals.

Pay by Mail

Santa Fe County Utilities
P.O. Box 276
Santa Fe, NM 87504

Write your utility account information on the check or money order and include the bill stub if available.

Allow adequate mailing time. If your account is overdue, ask customer service whether mailing a payment will meet your deadline.

Use the 24-Hour Payment Drop Box

The drop box is located at the Santa Fe County Public Works facility, 424 NM 599 Frontage Road, near the front entrance by the fuel pumps.

Although the box is accessible at all hours, the county processes payments during business operations. Do not use the drop box when you need immediate confirmation of a disconnected or delinquent account.

Set Up Automatic Water Bill Payments

Santa Fe County offers direct debit for water and wastewater bills. Customers can authorize the county to withdraw the full account balance automatically from a checking or savings account.

How to Enroll

1. Download the official ACH Direct Debit Form (PDF).
2. Choose checking or savings.
3. Enter your bank or credit union name, account number and routing number.
4. Attach a voided check, as required by the form.
5. Enter the name, service address, phone number and Book/Account details.
6. Sign and date the authorization.
7. Return the completed form to Santa Fe County Utilities using an accepted submission method.

The name on the bank account must match the name on the utility account.

When Does the County Withdraw the Payment?

Santa Fe County performs ACH withdrawals once per month, on the third Wednesday. The full account balance is debited.

Customers who want to cancel direct debit must provide at least 10 business days’ written notice under the county’s authorization terms.

Santa Fe County Water Rates Effective July 1, 2026

Santa Fe County revised its water and wastewater rates for Fiscal Year 2027, which runs from July 1, 2026, through June 30, 2027.

The county announced a 4.2% annual rate adjustment effective July 1, 2026. Customers began seeing the updated rates on their August 2026 bills.

Residential Water Usage Rates

The water rate increases in tiers. Using more water can increase both the total consumption and the price charged for gallons in the higher blocks.

Residential Monthly Service Charges

Example: 5,000 Gallons of Water

For a residential property with a 5/8-inch meter using 5,000 gallons in one month:

• Fixed monthly charge: $22.83
• First 4,000 gallons: 4 × $8.99 = $35.96
• Next 1,000 gallons: $12.39
• Total water service and usage: $71.18

This example excludes wastewater, applicable taxes, conservation fees and any other account-specific charges.

Wastewater Rates

Santa Fe County’s FY2027 wastewater rate sheet lists:

• Monthly wastewater fixed charge: $12.02
• Wastewater usage charge: $6.93 per 1,000 gallons above the stated 1,000-gallon base amount.

These charges apply when the property receives the relevant county wastewater service.

Official rate document: Santa Fe County FY2027 Water Service Rates and Charges (PDF).

Santa Fe County Utility Deposits and Service Fees

Starting or reconnecting service can involve charges beyond the monthly bill. The county’s FY2027 schedule includes the following amounts.

For a residential customer opening an account with both county water and wastewater services, the published account setup fee and deposits total $143 before any other applicable charges.

Under the county’s move-in instructions, the standard setup fee and deposits are billed during the first billing cycle.

New infrastructure connections, line taps and developments may involve additional costs beyond these account-opening charges.

How to Start Santa Fe County Water Service

Santa Fe County has different move-in documentation for homeowners and tenants. The county asks customers to submit completed account-transfer packets by email or in person rather than mailing them.

Start/Stop Service page: Santa Fe County Utility Service Requests

New Homeowner Checklist

1. Open the official Moving In page.
2. Download and complete the move-in form.
3. Sign the form.
4. Attach a copy of the finalized warranty deed or settlement statement.
5. Attach a government-issued photo ID.
6. Include the optional automatic debit form if desired.
7. Email the completed packet to sfcutil@santafecountynm.gov or submit it at the Public Works office.

Important: Santa Fe County does not accept a homebuyer’s move-in packet before closing has taken place. Submit it on or shortly after the closing date.

Tenant or Renter Checklist

1. Download the county’s move-in form from the Moving In page.
2. Have the form signed by the property owner or property manager and all lessees.
3. Attach a copy of the lease agreement.
4. Attach a government-issued photo ID.
5. Email or deliver the signed application package to county utilities.
6. Confirm the account transfer and first billing cycle.

The county will not accept tenant move-in packets before the lease term begins.

New Water Connection for Construction

If the property does not already have an approved service connection, begin with the county’s Utility Service Application.

For line taps and connections requiring county inspection, Santa Fe County instructs applicants to notify the utility at least three business days before the scheduled work. County personnel must be present for required water-main tapping procedures.

How to Stop Water Service When Moving Out

To close a Santa Fe County utility account, use the county’s official move-out form. The documentation differs for property owners and renters.

For Property Owners

1. Open the official Moving Out page.
2. Download the move-out form.
3. Complete and sign the form.
4. Attach the new finalized warranty deed or settlement statement.
5. Email the completed packet to sfcutil@santafecountynm.gov.
6. Confirm the final account balance and closing procedure.

For Tenants

Tenants must submit the completed and signed move-out form. Contact the county if your final service date is urgent or you need confirmation that the account has been closed.

Utility customer service can also be reached at 505-992-9870.

When Is a Santa Fe County Water Bill Due?

Santa Fe County’s September 2026 billing notice says utility payments are normally due on the 5th of each month.

The county’s FY2027 rate sheet also states that utility bills are payable within 30 days of the bill date. Customers should use the actual due date printed on their current statement to avoid confusion.

Late Payment Charges

The published rate sheet states that when payment is not made within 40 days of billing, the utility applies an additional charge of 1.5% per month to the amount in arrears, excluding gross receipts tax.

Returned checks due to insufficient funds carry a $25 fee.

What if You Cannot Pay Before the Deadline?

1. Review your account balance through the official portal.
2. Call 505-992-9870 before the payment deadline.
3. Explain the balance and ask whether a payment arrangement or hardship review is available.
4. Confirm the amount and date required to keep service active.
5. Keep a record of any agreement or payment confirmation.

High Water Bill? Check These Santa Fe County Causes

In northern New Mexico, outdoor irrigation, dry-weather landscaping, hidden plumbing leaks and changes in household occupancy can affect monthly water use.

Because Santa Fe County uses increasing consumption tiers, a relatively small increase in water use can also move some gallons into a higher rate bracket.

What to Check Before Disputing the Bill

1. Compare gallons used. Check the current consumption against the previous billing period and the same season last year.
2. Confirm your meter size. Fixed monthly charges vary by meter size.
3. Inspect toilets and faucets. A continuously running toilet may waste water without an obvious leak outside the building.
4. Review irrigation usage. Check timers, drip irrigation, outdoor hoses and watering schedules.
5. Look for a hidden leak. Damp ground, persistent meter movement when all fixtures are off or unusually high overnight usage can be warning signs.
6. Contact Santa Fe County Utilities. Ask for help reviewing meter readings, consumption and any available billing dispute procedure.

Meter safety: Do not tamper with the county meter, seals or utility-owned equipment. Contact the county for assistance when a meter inspection is needed.

Water Outage, Low Pressure or Water Main Break

If your water stops unexpectedly, check whether the problem affects one fixture or the entire property. Then contact the utility responsible for your address.

During business hours: 505-992-9870
After-hours emergency number: 505-670-1798

The county’s main Utilities page currently lists 505-670-1798 for after-hours emergencies. Its older customer portal also displays 505-629-4631. Use the number on the current official county page first if they differ.

Before Reporting a Problem

• Confirm the complete service address.
• Check whether nearby properties have the same issue.
• Describe any visible water main break, street flooding or unusual pressure change.
• Note when the issue started.
• Keep clear of damaged pavement and water near electrical equipment.

How to Check Water Quality Notices

Santa Fe County provides water quality reports for its South Sector, West Sector and Hyde Park Estates systems.

1. Visit the official County Utilities page.
2. Scroll to SFC Water Quality Reports.
3. Select your water service area.
4. Open the latest available Consumer Confidence Report.
5. Check the report year, testing results and listed water system.

Annual water quality reports explain historical testing results. For an active boil-water advisory, follow current county notices and emergency instructions instead.

The county also provides Alert Santa Fe notifications for water outages, road closures, weather and other important local events. Enrollment information is available on its official Utilities page.

Santa Fe County Water vs. City of Santa Fe vs. Eldorado

One of the easiest ways to pay the wrong company is to assume every property with a Santa Fe mailing address belongs to Santa Fe County Utilities.

These three providers have separate payment systems and contacts:

City of Santa Fe: Uses its own Paymentus-based payment options and utility billing services. The City Utility Billing office is at 801 W. San Mateo, Santa Fe.

Eldorado: Uses its own Paymentus customer payment portal. The district’s customer service office is at 2 N. Chamisa Drive, Suite B, Santa Fe.

Santa Fe County: Uses the county Customer Online Services portal and the Public Works office at 424 NM 599 Frontage Road.

Santa Fe County Utilities Office, Phone and Mailing Address

Santa Fe County Water/Wastewater Operations
424 NM 599 Frontage Road
Santa Fe, NM 87507

Customer service: 505-992-9870
After-hours emergency: 505-670-1798
Email: sfcutil@santafecountynm.gov
Office hours: Monday–Friday, 8 AM–5 PM
Closed: Weekends and county holidays

Payment mailing address:
Santa Fe County Utilities
P.O. Box 276
Santa Fe, NM 87504

Get directions to Santa Fe County Public Works

For account questions, include your service address and account information when contacting the department. Avoid emailing complete bank account information or sensitive identity documents unless the county has instructed you to use an approved secure submission method.

Frequently Asked Questions

Official Santa Fe County Water Utility Resources

• Santa Fe County Utilities — official contacts, payments and service information.
• Customer Online Services — water bill login, registration and payment access.
• Start or Stop Service — account transfers and application instructions.
• Moving In — requirements for owners and tenants.
• Moving Out — closing a utility account.
• ACH Direct Debit Form (PDF) — automatic bank payments.
• FY2027 Water and Wastewater Rates (PDF) — current usage rates, fixed charges and fees.
• July 2026 Rate Adjustment — county announcement of updated utility rates.
• September 2026 Billing System Update — billing and payment system information.

Last reviewed: October 23, 2026. Information was checked against Santa Fe County Utilities webpages, the FY2027 rate sheet, current move-in and move-out instructions, payment information and county announcements. Fees, service procedures and deadlines may change.

Independent publication notice: WaterUtilities.org is not operated by or affiliated with Santa Fe County government, Santa Fe County Utilities, the City of Santa Fe or FREY Municipal Software. This guide provides information and official links. It does not accept payments, manage utility accounts or dispatch emergency services.