Harker Heights Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Harker Heights Water Bill Online

Harker Heights uses Municipal Online Services for utility billing. Customers can use Quick Pay without creating a registered account. The payment system also supports registered users who want to view bills, manage multiple accounts or enroll in automatic payments.

Pay Without Registering: Quick Pay

1. Open the official payment page. Visit Harker Heights Utility Billing.
2. Select Quick Pay. Choose the option for making a payment without signing in.
3. Enter your water account number. Type the complete account number exactly as printed on your bill, including all dashes. The portal shows an example format of 01-0101-01.
4. Enter your last payment amount. The city’s Quick Pay lookup also requests the amount of your most recent payment.
5. Select Find Bill. Review the matching account and outstanding balance.
6. Choose the amount and payment method. Follow the options presented by the payment system.
7. Confirm the transaction. Check the payment total and save your receipt or confirmation number.

Direct Quick Pay link: Open Harker Heights Quick Pay.

Harker Heights Water Utility Login and Registration

Customers who want to manage their account online can create a Municipal Online Services profile. Registration requires an email address and information from an existing water bill.

Sign In to an Existing Account

1. Visit the City of Harker Heights payment portal.
2. Select Sign In / Register.
3. Enter your registered email address and password.
4. Sign in and open Utility Billing.
5. Select the linked water account to review bills, balances or payment options.

Create an Online Account

1. Open the same payment portal and choose Register.
2. Enter a valid email address and the requested registration details.
3. Create your password and complete any account-verification instructions.
4. Sign in to the new profile.
5. Add your Harker Heights water account.
6. Enter the account number and the amount of your last payment when prompted.
7. Save the linked account for future bill payments and account management.

What Can You Do After Registration?

• View utility bills online.
• Check account details and payment information.
• Manage single or multiple utility accounts.
• Make payments without repeating the guest-account lookup.
• Enroll in eligible automatic payment options.
• Update certain contact details, including phone numbers and email addresses.

Official registration guidance is available on the City of Harker Heights Online Bill Pay page.

Forgot Your Password?

Use the account-recovery option on the Municipal Online Services sign-in screen. If you cannot link your water account, confirm the exact account number and last payment amount with Utility Billing.

Other Ways to Pay Your Harker Heights Water Bill

Harker Heights provides several payment locations and methods for customers who prefer not to use the online portal.

Pay at City Hall

City of Harker Heights Municipal Building
305 Miller’s Crossing
Harker Heights, TX 76548

Hours: Monday–Thursday, 7 AM–6 PM.

City Hall accepts cash, checks, money orders, and Visa, Mastercard, Discover and American Express credit or debit cards.

The city’s payment kiosk and drop box are available in the drive-through area. If using the drop box, attach your check or money order to the bill stub, or place them together in an envelope so the payment can be correctly identified.

Get directions to Harker Heights City Hall.

Harker Heights Water Bill Payment Locations Near HEB and Walmart

The city also identifies First National Bank Texas locations where customers can make utility payments. These locations may be more convenient than visiting City Hall.

Bring your latest water bill when visiting one of these locations. Confirm the branch’s current opening hours before traveling, particularly on holidays.

Official location information: Harker Heights Payment Options.

Set Up Automatic Water Bill Payments

The City of Harker Heights offers automatic bill payment through a bank-account draft. The official payment options page provides an authorization form.

How to Enroll in Bank Draft

1. Visit Harker Heights Payment Options.
2. Find the section titled Automatic Bill-Pay by Bank Draft.
3. Open the bank-draft authorization form.
4. Enter your utility account details and the banking information required by the form.
5. Sign and date the authorization.
6. Submit the completed form using the instructions provided by the city.
7. Continue checking your bills until the city confirms that automatic payments are active.

You can also register in Municipal Online Services and review the available AutoPay options through the online portal.

When changing banks, confirm that the old authorization is canceled and the new one is active before your next due date.

2026 Harker Heights Water and Sewer Rates

Harker Heights publishes water and sewer charges in its annual municipal fee schedule. Rates can differ for customers inside or outside the city’s certificated service area, also called the CCN.

The following amounts come from the city’s October 1, 2025–September 30, 2026 adopted fee schedule. Because the city uses an October fiscal-year boundary, customers with service billed after October 1, 2026 should confirm whether the newer 2026–27 schedule changes these amounts.

Published Water Charges

Published Residential Sewer Charges

The adopted schedule lists a 10,000-gallon residential sewer billing cap. Customers receiving city water and connected to the city sewer system may still incur sewer charges when a building is temporarily unoccupied.

Example: A Residential Account Using 5,000 Gallons

Using the published inside-CCN rates from the 2025–26 schedule:

This is an example based on the previous fiscal year’s adopted tariff, not a confirmed October 2026 bill. It excludes garbage, drainage, other charges and account-specific adjustments.

Official rate document: City of Harker Heights Adopted Fee Schedule, FY 2025–26 (PDF).

Start New Harker Heights Water Service

New customers must submit a completed service application, identification, proof of occupancy or ownership and the required deposit. Requests are handled by the Finance Department’s Utility Billing office.

Documents and Deposits

• Valid driver’s license or another government-issued photo ID.
• Current signed lease or proof of property ownership.
• Completed Application for Water Service.
• Residential deposit: $65.
• Commercial deposit: $200.

The city will not process an application until it receives all required documents and the deposit.

Apply for Water Service Step by Step

1. Open the city’s New Water Service page.
2. Download the Application for Water Service.
3. Complete the account-holder information, service address and requested connection date.
4. Sign the application as required.
5. Attach a valid government-issued ID and the signed lease or proof of ownership.
6. Submit the documents in person at 305 Miller’s Crossing, by email to waterbilling@harkerheights.gov, or by fax to 254-953-5629.
7. Pay the required deposit through the city’s authorized process.
8. Confirm the activation date and whether someone needs to be at the property.

Same-Day Water Connection Deadline

Harker Heights states that applications, required documents and deposits must be received by 1 PM for same-day service. Requests submitted after that cutoff are processed for the next business day.

The account holder must normally be present when the technician turns on water, unless the service is already running.

After-Hours Service

The city lists an after-hours connection service between 5 PM and 8 PM for an additional $50 fee. The fee is added to the utility bill.

Direct application: Harker Heights Water Service Application (PDF).

Transfer Water Service When Moving Within Harker Heights

Existing customers with accounts in good standing may request a transfer to another city-served address. The city’s transfer process can reduce the need to open a completely unrelated new account.

How to Transfer Your Account

1. Open Harker Heights Transfer of Service.
2. Confirm that your existing account is current and in good standing.
3. Prepare your current service address and new address.
4. Identify the date to disconnect service at the old location.
5. Choose the date when service should begin at the new location.
6. Complete the application for the new service address.
7. Submit the request through Utility Billing.
8. Confirm the transfer fee and whether your existing deposit can remain on the account.

Transfer fee: $15, added to the first utility bill at the new address.

The city allows overlapping service at both locations for up to two weeks from the new service start date. If you need both properties connected for longer, a new $65 deposit is required for the additional service address.

How to Close a Harker Heights Water Account

Leaving Harker Heights? You must notify the Finance Department to stop billing. Simply moving out does not automatically close the water account.

Submit a Disconnection Request

1. Visit Discontinue Water Service.
2. Prepare the name of the account holder and the service address.
3. Have the last four digits of your Social Security number or another accepted account-holder identification detail available.
4. Provide the requested final service date.
5. Give a forwarding address for the final bill or deposit refund.
6. Submit the request by phone, email or in person.

Phone: 254-953-5630
Email: waterbilling@harkerheights.gov

The city accepts requests to discontinue service no earlier than two weeks before the requested termination date.

What Happens to Your Deposit?

Any deposit on file is credited toward your final utility bill. If a balance remains after outstanding charges are paid, the city forwards the remaining deposit amount to you.

Late Water Bills, Disconnection and Reconnection

The Harker Heights payment portal explains the distinction between current charges and past-due amounts. Missing the current bill deadline can trigger a late charge, while an older unpaid balance can lead to disconnection.

Published Payment Penalties

These amounts appear in the city’s online payment system. The exact total required for your account depends on the current balance, prior charges and applicable service fees.

What to Do After Receiving a Disconnection Notice

1. Read the notice and identify the delinquent payment deadline.
2. Sign in to the city payment portal or use Quick Pay.
3. Confirm the account balance and any applicable penalty.
4. Pay through an authorized method.
5. Save the confirmation number.
6. Call 254-953-5630 and ask the Water Department to confirm payment and the account’s reinstatement status.

High Harker Heights Water Bill? Check Usage and Meter Readings

A larger bill may result from higher water consumption, a plumbing leak, outdoor irrigation, additional sewer charges or a past-due balance. The city’s online account lets registered users review consumption history, which is a useful first step.

Check Your Bill Before Reporting a Problem

1. Log in to the utility portal.
2. Open the account’s billing or consumption history.
3. Compare water consumption with recent months.
4. Check whether the bill includes overdue charges or penalties.
5. Inspect toilets, faucets, outdoor hoses and irrigation equipment.
6. If the increase appears incorrect, contact Utility Billing about a meter-reading review.

Request a Meter Reading Review

The city distinguishes between a correct and an incorrect meter reading in its adopted fee schedule.

Under the published FY 2025–26 fee schedule:

• Original reading incorrect: No reread fee.
• Original reading correct: $10 reread request fee.

Because rates and fees are adopted by fiscal year, verify the applicable amount before requesting a reread in October 2026 or later.

Who Is Responsible for a Private Water Leak?

The city states that leakage between the water meter and a building is the responsibility of the property owner, tenant or occupant, depending on the applicable agreement and circumstances.

If a leak is on your side of the meter, the repair may require a plumber. For a suspected city-owned waterline break, contact Public Works rather than attempting repairs yourself.

Harker Heights Water Conservation and Drought Restrictions

Harker Heights operates under a water conservation plan and may implement drought-response measures when regional water conditions require reduced consumption.

In March 2026, the city reiterated its Stage 1 – Drought Watch guidance, including a goal of reducing total water demand by 5%.

Stage 1 Outdoor Watering Guidance

• Limit automatic sprinkler and hose-end irrigation to no more than two days per week.
• Use the recommended overnight and early-morning window between 8 PM and 9 AM.
• Avoid outdoor irrigation between 9 AM and 8 PM, except for applicable handheld watering.
• Reduce unnecessary outdoor water uses.
• Adjust irrigation controllers during drought or conservation stages.

The city’s announcement explained that the regional Brazos River Authority had declared Stage 1 drought watch conditions for several lakes, including Belton and Stillhouse Hollow.

These rules and recommendations can change as reservoir and regional water conditions change. Check the official Harker Heights Water Department page and city notices for the restriction stage currently in effect.

Report Water Main Breaks and Sewer Problems in Harker Heights

Utility Billing handles account questions. Waterline repairs and sewer emergencies are handled through Public Works and its emergency reporting numbers.

How to Report a Waterline Leak

1. Check whether the issue is inside your property or outside near public infrastructure.
2. Note the nearest address or intersection.
3. During normal office hours, call Public Works at 254-953-5649.
4. For an after-hours water emergency, call 254-681-6779.
5. Explain whether water is coming from pavement, a meter area or a service line.
6. Follow any instructions about water interruption or service restoration.

Harker Heights lists a $50 charge for certain non-emergency after-hours service calls, with an exception for water emergencies. Describe the issue clearly so staff can determine the appropriate response.

For departmental contact details, see the official Water and Utility Services directory.

Harker Heights Drinking Water Quality Report

The City of Harker Heights publishes an annual Consumer Confidence Report describing its drinking-water quality and regulatory testing results.

The city’s Water and Utility Services page provides access to the 2025 Water Quality Report, the annual report available for 2026 review.

How to Check Your Water Quality Information

1. Open the Water and Utility Services page.
2. Find the link labeled 2025 Water Quality Report.
3. Open the annual Consumer Confidence Report.
4. Review the information about the water source, treatment, detected substances and drinking-water standards.
5. Check the year of the report before comparing results with a more recent notice.
6. For unusual water quality or pressure concerns, contact Public Works at 254-953-5649.

Direct report: 2025 Harker Heights Water Quality Report (PDF).

Printed copies are also listed as available at City Hall, the Activity Center, Recreation Center and Chamber of Commerce.

The annual report is intended to explain drinking-water testing over a reporting period. For an active boil-water notice or emergency advisory, follow the city’s newest instructions rather than relying on the annual report.

Harker Heights Water Utility Frequently Asked Questions

Official Harker Heights Water Utility Resources

• City Water and Utility Services — accounts, waterlines, conservation and water quality.
• Official Online Utility Billing — account login, registration and payment.
• Harker Heights Quick Pay — guest payments without registration.
• Online Bill Pay Instructions — required account details and portal features.
• Water Payment Options — phone payments, city kiosk, bank branches and AutoPay.
• New Water Service — applications, identification, deposits and connection rules.
• Transfer of Service — moving between utility addresses.
• Discontinue Water Service — closing accounts and deposit refunds.
• Adopted FY 2025–26 Fee Schedule — water, sewer and administrative charges for that fiscal year.
• Water Department and Conservation — conservation planning and water-system information.
• 2025 Water Quality Report — annual drinking-water testing results.
• Water and Utility Services Contacts — department numbers and emergency reporting.

Information reviewed: October 23, 2026. Payment portal, contacts, fees, application instructions and water quality resources were checked against City of Harker Heights information. The displayed water and sewer rate figures belong to the published FY 2025–26 tariff; confirm the applicable FY 2026–27 schedule for billing after September 30, 2026.

Independent publication notice: WaterUtilities.org is not owned, operated or endorsed by the City of Harker Heights, Texas. This guide provides public information and official links. We do not process payments, access private utility accounts, open or close service, or dispatch emergency repair crews.