Pay Your Delray Beach Water Bill, Access the New Portal and Contact Customer Service
The City of Delray Beach Water Utilities Department provides drinking water, wastewater and reclaimed water services in Delray Beach, Florida. If you need to pay a water bill, sign in to your utility account, arrange new service or report a water emergency, use the official city services below.
Utility billing: 561-243-7100
Billing inquiries: 561-243-7101
24-hour water emergency: 561-243-7312
Office: 100 NW 1st Avenue, Delray Beach, FL 33444
Customer service hours: Monday–Friday, 8 AM–5 PM
Email: UtilitiesCustomerService@mydelraybeach.com
The City of Delray Beach introduced a replacement billing portal in July 2026. Customers should use the new Tyler-powered portal rather than an older payment link saved in their browser.
How to Pay Your Delray Beach Water Bill Online
Delray Beach uses a Municipal Online Services billing portal powered by Tyler Technologies. Customers can make a one-time payment through Quick Pay without registering or sign in to manage their accounts.
- Open the official payment portal. Visit Delray Beach Utilities Online Billing.
- Select Quick Pay or Sign In. Choose Quick Pay if you only want to pay a bill. Choose Sign In / Register to manage billing details and recurring payments.
- Enter your account information. Quick Pay requires your utility account number. Use the number on your current city statement.
- Review the amount due. Confirm that the account and outstanding balance match your water bill.
- Choose a payment method. The portal accepts Visa, Mastercard, Discover, American Express and eCheck payments.
- Review the processing charge. The fee depends on whether you use a payment card or electronic check.
- Submit your payment. Verify the total amount and authorize the transaction.
- Save your confirmation. Keep the receipt until the payment appears in your utility account.
2026 Online Water Payment Fees
| Payment Method | Published Processing Fee |
|---|---|
| Credit or debit card | 3.25% per transaction, minimum $2.50 |
| eCheck | $1.95 per transaction |
| Pay by phone | Additional $0.50 per transaction, plus the applicable card or eCheck fee |
| Online portal AutoPay | Same applicable card or eCheck processing fees |
| Bank draft arranged directly with the city | No payment-processing fee |
Example: A $100 card payment would carry the minimum $2.50 processing fee, making the total $102.50. A $200 card payment would carry a $6.50 processing fee, making the total $206.50.
These fees were introduced with the city’s new billing system on July 28, 2026. Check the final payment screen before submitting a transaction.
Delray Beach Water Utility Login and New Account Registration
The new utility portal supports payment history, e-billing, management of multiple accounts and saved payment information.
How to Sign In
- Open the official customer portal.
- Select Sign In / Register.
- Enter your registered username and password.
- Complete any additional identity verification requested.
- Open your utility account to view available account-management features.
Register for the First Time
- Visit the official online billing portal.
- Choose Sign In / Register, then the registration option.
- Enter the required contact details and create your login.
- Follow the portal’s account-linking instructions.
- Use the account information shown on your Delray Beach water bill.
- Complete the verification steps and access your account.
Old Account Number Versus New Portal
This is especially important for Delray Beach customers who have older utility statements.
For bills issued before July 27, 2026, the city explains that:
- The customer number appears to the left of the dash.
- The account number appears to the right of the dash.
If the new portal does not recognize your previous account information, compare it with your latest statement or contact the utility billing office.
Forgot Your Login?
Use the username or password recovery option displayed by the new identity service. The portal states that existing users can continue signing in with their established credentials through the updated identity system.
If account recovery fails, call 561-243-7100 during customer service hours.
Other Ways to Pay Your Delray Beach Utility Bill
You can avoid some online transaction fees by paying through an accepted offline method or enrolling in the city’s separate automatic bank draft program.
| Payment Method | How to Pay | Important Information |
|---|---|---|
| Online Quick Pay | Use the official payment portal. | No account login needed; transaction fees apply. |
| Phone | 561-243-7100 | 24-hour automated payment option; processing fees apply. |
| City Hall | 100 NW 1st Avenue, Delray Beach | Monday–Friday, 8 AM–5 PM. |
| Bank draft | Apply directly through the Water Utilities Department. | No payment-processing fee. |
| Use the city’s designated Tampa payment processing address. | Include payment stub and account number. | |
| City Hall drop box | Located in front of City Hall. | Suitable for payments that do not require immediate account posting. |
Pay Your Water Bill by Phone
Call 561-243-7100 and use the automated payment option. The city operates its interactive voice response payment system 24 hours a day.
Have your utility account number and accepted payment information ready. The published additional telephone transaction charge is $0.50 on top of the relevant payment-processing fee.
Mailing Address for Delray Beach Water Payments
City of Delray Beach Water
P.O. Box 288242
Tampa, FL 33630-8242
Make your check or money order payable to the City of Delray Beach. Include the payment stub and write the account number on the payment.
Do not mail cash. The Tampa address is the city’s designated utility payment processing address, not its customer service office.
Pay in Person
Visit the cashier’s counter on the first floor of Delray Beach City Hall, 100 NW 1st Avenue.
The city accepts cash, checks, money orders and major credit cards in person. Because payment arrangements and processing policies can change, ask about any applicable fees when paying by card.
A payment drop box is also available directly in front of City Hall.
Set Up Automatic Water Bill Payments Without Portal Fees
Delray Beach offers two different recurring payment arrangements. The online portal’s AutoPay uses Tyler Payments and carries the applicable transaction fee. The city’s separate bank-draft program allows customers to avoid those payment-processing charges.
How to Enroll in the City’s Bank Draft Program
- Open the official Utility Billing page.
- Locate the Automatic Bill Payment Agreement.
- Download and complete the authorization form.
- Prepare a voided check from the bank account to be used.
- Include a copy of your driver’s license, as required by the city.
- Submit the completed agreement and supporting documents to UtilitiesCustomerService@mydelraybeach.com, or deliver them to Utility Billing at City Hall.
- Confirm that the bank draft is active before your next utility due date.
Office submission address:
City of Delray Beach Utility Billing
100 NW 1st Avenue
Delray Beach, FL 33444
Because authorization materials include sensitive banking and identity documents, use only the city’s verified submission process.
2026 Delray Beach Water Billing Changes
In July 2026, Delray Beach replaced its previous utility billing system with Tyler Enterprise ERP. The transition affected payment processing and the timing of monthly utility statements.
What Changed?
- New portal: The city introduced Municipal Online Services for payments and account management.
- Expanded payment options: Customers can use credit cards and eChecks through the updated system.
- Electronic billing: Customers can enroll to receive billing statements by email.
- New transaction fees: Card and eCheck payments have the processing charges listed above.
- Temporary delays: The transition temporarily delayed normal billing cycles.
The city announced an online payment suspension from July 20 through July 28, 2026, and waived late fees during the initial transition period. The Utility Billing Department later announced that regular billing cycles would resume effective September 15.
Delray Beach Water and Sewer Rates
Delray Beach calculates residential water charges using a combination of fixed monthly base charges and consumption-based rates.
Properties inside city limits generally have different rates from accounts classified outside city limits.
Published Residential Base Charges
The city’s residential rate brochure revised October 1, 2025, lists the following monthly charges:
| Charge | Inside City | Outside City |
|---|---|---|
| Fixed water customer charge per meter | $3.00 | $3.75 |
| Fixed water base facility charge per unit | $15.09 | $18.86 |
| Total water base charges | $18.09 | $22.61 |
| Sewer base facility charge per unit | $19.66 | $22.55 |
| Sewer consumption per 1,000 gallons | $4.17 | $5.22 |
Fixed charges apply each month regardless of water consumption or occupancy. Additional consumption fees depend on the amount of water used.
Published Water Consumption Tiers
| Usage Tier | Inside City | Outside City |
|---|---|---|
| 3,000–12,000 gallons, rate per 1,000 | $2.61 | $3.26 |
| 12,001–25,000 gallons, rate per 1,000 | $5.22 | $6.53 |
| 25,001–50,000 gallons, rate per 1,000 | $7.83 | $9.79 |
| Above 50,000 gallons, rate per 1,000 | $10.44 | $13.05 |
The published residential sewer commodity charge is capped at 12,000 gallons per unit. Your actual bill also depends on account classification, other applicable charges and the rate schedule in effect for the billing period.
For current charges, access the official Delray Beach Utility Billing page and open the latest residential water and sewer rate brochure.
How to Understand a Delray Beach Water Bill
Monthly water statements are generally based on the water consumption recorded by your meter. The total balance may contain several different charges.
- Water customer charge: A fixed charge associated with the account and water meter.
- Water base facility charge: A fixed monthly service charge.
- Water consumption: The amount of water used during the billing cycle.
- Sewer base charge: A separate fixed wastewater service charge.
- Sewer consumption: A charge related to metered consumption, subject to the applicable sewer billing limit.
- Previous balance: Charges carried forward from an earlier statement.
- Payment adjustments: Credits or other account adjustments where applicable.
Why Does My Water Bill Look Higher?
Start by comparing actual gallons consumed rather than only the dollar total.
Common causes include longer billing periods, irrigation use, running toilets, underground service-line leaks, seasonal property occupancy and changes in fixed or sewer charges.
Because Delray Beach changed its billing software in 2026, customers who received a delayed statement should also check the dates covered by the bill before assuming water consumption suddenly increased.
Start New Delray Beach Water and Sewer Service
New water and sewer accounts are processed by the City of Delray Beach Utility Billing Department. Property owners and tenants must submit different supporting documents.
How to Apply for a New Account
- Open the official application page. Visit New Utility Account.
- Download the Water and Sewer Service Application. Complete the required applicant and property information.
- Prepare identification. The city requires government-issued photo identification from the relevant applicants.
- Include proof of ownership or tenancy. Owners and renters have different documentation requirements.
- Email the complete application. Send the documents to UtilitiesCustomerService@mydelraybeach.com.
- Allow the required lead time. Submit the materials at least 48 hours before the requested start date.
- Confirm account approval. Ask whether the application is complete and when service will begin.
- Review your first bill. The city bills the applicable deposit and $15 activation fee on the first statement.
Required Documents for Property Owners
- Completed Water and Sewer Service Application.
- Warranty deed with all required signatures.
- Government-issued photo ID for everyone listed on the deed.
Required Documents for Tenants
- Completed Water and Sewer Service Application.
- Valid lease agreement for at least six months.
- Completed and signed Single Family Residential Lease where applicable.
- Government-issued photo ID for persons older than 18 listed on the lease.
The deposit amount depends on meter size and account classification. The city’s published activation fee is $15.
How to Close or Cancel Your Utility Account
Customers moving out should submit the city’s required cancellation documentation so billing ends on the correct date.
- Open the official Cancel Utility Account page.
- Review the applicable closing requirements.
- Complete the required account cancellation documentation.
- Provide the service address and requested termination date.
- Include any supporting documents required for a property sale or transfer.
- Submit the materials to UtilitiesCustomerService@mydelraybeach.com.
- Ask for confirmation that the final account date has been recorded.
If a property is sold, the city allows a seller to submit the warranty deed and finalize the account with a zero balance before the buyer applies for service.
Do not simply stop making payments when moving out. Confirm the account has been officially closed and whether a final statement or deposit adjustment remains.
Water Disconnected? Delray Beach Reconnection Rules
If Delray Beach water service is disconnected for nonpayment, the account balance must be paid in full before the city restores service.
For guaranteed same-day turn-on during the regular Monday–Friday service schedule, the city requires payment before 3:30 PM.
Published Reconnection Charges
| Charge | Published Amount |
|---|---|
| Past-due account balance | Full amount owed |
| Late fee | $5 |
| Reconnection fee | $20 |
How to Restore Service
- Call 561-243-7100 and confirm the full amount owed.
- Pay the outstanding balance along with the applicable fees.
- Use the official online portal, phone system or City Hall cashier.
- Complete payment before 3:30 PM on a regular weekday if you need same-day restoration under the city’s published policy.
- After payment, call customer service to confirm the restoration request.
High Water Bill, Leak or Unusual Consumption
A sudden increase in your Delray Beach water bill may be caused by a plumbing leak, outdoor irrigation, toilet malfunction, a longer billing cycle or a meter-reading problem.
Check These Before Requesting a Billing Review
- Check monthly gallons used. Compare the current period with previous periods.
- Review the dates. Determine whether the statement includes additional days following the 2026 billing system change.
- Inspect toilets. A leaking toilet flapper can allow water to run continuously.
- Check outside faucets. Inspect garden hoses, irrigation valves and visible outdoor plumbing.
- Review irrigation schedules. Check whether sprinkler timers are running more frequently than intended.
- Have plumbing leaks repaired. Keep copies of repair invoices if you later request a bill review.
- Contact Utility Billing. Call 561-243-7101 about unusual charges or suspected meter-reading errors.
Can You Request a Leak Adjustment?
Contact the city and ask whether your account qualifies for a leak-related billing review or adjustment. Prepare the statement showing the unusual consumption, the repair date and supporting documentation.
The published utility pages reviewed do not establish a universal leak-credit amount or guarantee an adjustment for every repaired leak. Eligibility and the review process should be confirmed with Utility Billing.
Seasonal Residents: Avoid Bills and Leaks While Away
Delray Beach specifically provides utility guidance for residents who leave Florida for extended periods.
If you are a seasonal resident, the city recommends updating your mailing address so statements continue reaching you.
Before Leaving Delray Beach
- Submit a change-of-address request to Utility Billing.
- Consider enrolling in e-billing to receive statements by email.
- Turn off water at your property’s own house shutoff valve where safe and appropriate.
- Secure outdoor faucets to reduce the risk of unauthorized water use.
- Check irrigation settings before leaving.
- Ask someone to inspect the property periodically if it will be vacant for an extended period.
When you return, notify Utility Billing if your mailing address needs to be changed again.
Important: Shutting off your private house valve does not cancel the city water account or fixed monthly service charges. Submit an official cancellation request if service should end.
No Water, Main Break or Water Quality Emergency
Delray Beach Water Utilities maintains potable water, wastewater and reclaimed water infrastructure. The department has a 24-hour emergency number for urgent utility problems.
Water utility emergency: 561-243-7312
When to Call the Emergency Number
- Suspected public water main break.
- Major water leakage near the street or public infrastructure.
- Sudden neighborhood-wide loss of water pressure.
- Urgent wastewater problems involving public infrastructure.
- Other potentially hazardous water utility conditions requiring immediate attention.
What to Do Before Reporting
- Check whether multiple fixtures are affected.
- Ask whether nearby properties are experiencing the same issue.
- Note the exact street location and the time the issue began.
- Stay away from flooded electrical equipment and unstable road surfaces.
- Call the city’s emergency number and describe the problem.
For non-emergency questions about billing, account balances or new service, contact the regular customer service number during business hours.
Delray Beach Drinking Water and Water Quality Reports
Delray Beach Water Utilities provides potable water, reclaimed water and wastewater services to approximately 70,000 residents. The department states that its drinking water is tested daily, with results submitted to the Florida Department of Health.
Customers can review the city’s water utility resources for drinking-water quality reports and information about water treatment and system management.
How to Check Official Water Quality Information
- Visit the Delray Beach Water Utilities Department.
- Look for water quality, drinking-water or Consumer Confidence Report information.
- Open the report covering the appropriate reporting year.
- Review testing results, water sources and any regulatory notices.
- Contact the utility if you have a concern about taste, color, pressure or other drinking-water conditions.
Water Utilities Administration: 561-243-7322
Backflow Prevention: 561-243-7536
For general Florida drinking-water information, visit the Florida Department of Health.
Delray Beach Utility Billing Office, Phone and Address
City of Delray Beach Utility Billing
City Hall, First Floor
100 NW 1st Avenue
Delray Beach, FL 33444
Customer service: 561-243-7100
Billing inquiries: 561-243-7101
24-hour emergency: 561-243-7312
Fax: 561-243-7113
Email: UtilitiesCustomerService@mydelraybeach.com
Hours: Monday–Friday, 8 AM–5 PM
Get directions to Delray Beach City Hall
The cashier’s office is located on the first floor. A payment drop box is positioned in front of City Hall.
For routine account matters, call during business hours. The city’s emergency line is intended for urgent utility service problems rather than ordinary billing questions.
Frequently Asked Questions
What is the official Delray Beach water bill payment website?
The city uses Municipal Online Services for water utility payments, account registration and e-billing.
What is the Delray Beach water utility phone number?
Call 561-243-7100 for customer service. The city also lists 561-243-7101 for billing inquiries.
Can I pay my Delray Beach water bill without logging in?
Yes. Select Quick Pay from the official billing portal. You will need your utility account number, but a registered login is not required for a one-time payment.
Why does my old Delray Beach utility login look different?
The city replaced its previous billing system with Tyler Enterprise ERP in July 2026. Existing customers should use the new Municipal Online Services portal.
Does Delray Beach charge an online payment fee?
Yes. The city publishes a 3.25% card processing fee with a $2.50 minimum and a $1.95 eCheck fee. Telephone payments incur an additional $0.50.
How can I pay without a processing fee?
The city identifies payments by mail, its City Hall payment options and its separate bank-draft program as alternatives to processing-fee-bearing portal payments. Confirm applicable payment rules before paying.
How much is the new water account activation fee?
The city charges a $15 activation fee. A deposit also applies, with the amount depending on the meter size and account requirements.
How long before moving in should I apply for water?
The city requires new account holders to submit complete documentation at least 48 hours before the requested service start date.
What do I pay to reconnect disconnected water service?
The city requires the full outstanding balance, a published $5 late fee and a $20 reconnection fee. For same-day weekday restoration under the city’s policy, payment must be completed before 3:30 PM and customer service contacted afterward.
Who do I call for a water emergency after hours?
Call Delray Beach Water Utilities’ 24-hour emergency line at 561-243-7312.
Official Delray Beach Water Utilities Resources
- Official Utility Billing and Payment Information
- New Delray Beach Water Bill Payment Portal
- New Water and Sewer Account Application
- Cancel or Close a Utility Account
- Utility Billing Customer Service
- Delray Beach Water Utilities Department
- Published Residential Water and Sewer Rates PDF
- Official July 2026 Billing System Announcement
- City of Delray Beach Online Services
Information reviewed: October 23, 2026. Account procedures, portal fees and service contacts were checked against the city’s official utility pages. The residential rate figures shown are from the brochure revised October 1, 2025; confirm whether a newer tariff applies to your billing period.
Independent publication notice: WaterUtilities.org is not operated by or affiliated with the City of Delray Beach Water Utilities Department. This article provides informational guidance and links to official services. Payments, account changes and emergency reports must be handled through the city.