Pay Your Delray Beach Water Bill, Access Your Account and Contact Utilities
The City of Delray Beach Water Utilities Department provides drinking water, wastewater and reclaimed water services to customers in Delray Beach, Florida. If you need to pay your monthly bill, sign in to the customer portal, start water service or report a water emergency, use the official city contacts below.
Utility billing: 561-243-7100
Billing account assistance: 561-243-7101
24-hour water emergency: 561-243-7312
Billing email: UtilitiesCustomerService@mydelraybeach.com
Office: City Hall, 100 NW 1st Avenue, Delray Beach, FL 33444
This guide covers City of Delray Beach utility accounts. Some properties with a Delray Beach mailing address receive service from Palm Beach County Water Utilities or another provider.
Important 2026 Update: Delray Beach Has a New Billing Portal
Delray Beach introduced a new Tyler Technologies utility billing system in July 2026. The change affects online payments, customer login, electronic checks and automatic payments.
The official portal is now:
City of Delray Beach Municipal Online Services
The city temporarily suspended online payments from July 20 through July 28, 2026, during the conversion. The new payment service is now in use.
What changed?
- Customers can use the new utility billing portal for electronic payments.
- The portal supports online account registration.
- Electronic checks now carry a transaction fee.
- Credit and debit card processing fees apply.
- Automatic payments set up inside the online portal also incur transaction fees.
- The city continues to offer a separate bank-draft enrollment option to avoid online processing fees.
The city published its announcement at Delray Beach Launches New Water Utility Billing Portal.
How to Pay Your Delray Water Bill Online
Customers can pay through the city’s Municipal Online Services platform using an accepted card or electronic check. You can start from the city’s official website to avoid reaching the retired payment system.
- Open the official utility portal. Visit Delray Beach Municipal Online Services.
- Select Utility Billing. Choose Utilities On-Line Billing Customer Portal from the available services.
- Choose your payment route. Continue with the one-time payment option if available, or use Sign In / Register to access your existing account.
- Enter your account information. Use the account and customer identification details requested by the current portal. Keep a recent statement nearby.
- Check the amount due. Confirm that the displayed account, service address and payment balance match your bill.
- Select how to pay. Choose an accepted credit card, debit card or eCheck option.
- Review the processing fee. Check the total amount before authorizing the transaction.
- Save the payment confirmation. Keep the receipt until the payment appears on your city utility account.
If the new portal cannot locate your account, contact the Utility Billing Division at 561-243-7101 before submitting another payment.
Delray Beach Utility Login and Registration
The current municipal payment service provides customer sign-in and registration features. Registered customers can use the available account and payment-management options.
Sign In to an Existing Account
- Open the Delray Beach payment portal.
- Select Sign In / Register.
- Choose Proceed to Sign-in/Register if prompted.
- Enter your registered credentials.
- Open the utility billing service to view the account and available payment options.
Register for Online Utility Billing
- Open the Municipal Online Services website.
- Choose Sign In / Register.
- Select the registration option.
- Provide the requested email address, identity and profile information.
- Complete the verification process shown by the payment system.
- Sign in and open Utilities On-Line Billing Customer Portal.
- Follow the account-linking instructions using the information on your water bill.
The portal may request different account identifiers depending on whether your statement was generated before or after the July 2026 conversion.
Forgot Your Password?
Use the password recovery option on the portal’s sign-in screen. If you cannot complete the recovery or your account does not appear, contact the city’s Utility Billing Division.
Account assistance: 561-243-7101
Email: UtilitiesCustomerService@mydelraybeach.com
Delray Water Bill Payment Fees in 2026
The city’s new online payment fees took effect July 28, 2026.
| Payment Method | Published Fee |
|---|---|
| Online credit or debit card | 3.25%, minimum $2.50 |
| Online electronic check | $1.95 per transaction |
| Online portal AutoPay by card | 3.25%, minimum $2.50 |
| Online portal AutoPay by eCheck | $1.95 per transaction |
| Automated phone payment | Applicable payment fee plus $0.50 |
| City-administered bank draft | No online convenience fee |
| Mail or bank bill pay | No online processing fee |
Example: Paying a $100 utility bill by credit card produces a $3.25 processing fee, making the total $103.25. Paying the same bill by eCheck produces a $1.95 fee, making the total $101.95.
For card payments below approximately $76.93, the $2.50 minimum is higher than the calculated 3.25% fee.
Source: Delray Beach Utility Billing.
Other Ways to Pay Your Delray Beach Water Bill
If you do not want to pay online, the city accepts telephone, mail, bank-draft and in-person payments.
Pay by Telephone
Call 561-243-7100 to use the city’s 24-hour automated payment system.
- Call the official number.
- Follow the utility billing payment prompts.
- Enter the requested account details.
- Choose an accepted payment method.
- Review the amount and transaction fees.
- Complete the payment and save the confirmation number.
Phone payments have an additional $0.50 charge on top of the applicable card or electronic-check fee.
Mail Your Water Bill Payment
City of Delray Beach Water
PO Box 288242
Tampa, FL 33630-8242
Make the check or money order payable to City of Delray Beach. Include the payment stub and write your utility account number on the payment.
Do not mail cash.
Pay at Delray Beach City Hall
Utility Billing Customer Service
City Hall, First Floor
100 NW 1st Avenue
Delray Beach, FL 33444
Hours: Monday–Friday, 8 AM–5 PM.
The city accepts cash, checks, money orders and major credit cards at its cashier counter, subject to applicable payment terms.
A payment drop box is located directly in front of City Hall.
Directions to Delray Beach City Hall
Set Up Automatic Water Bill Payments Without Portal Fees
Delray Beach offers a city-administered automatic bank-draft program that avoids the processing fees charged for online portal transactions.
To enroll, you must provide:
- Completed Automatic Bill Payment Agreement.
- Voided check for the bank account.
- Copy of your driver’s license.
Enrollment Steps
- Visit the official Utility Billing page.
- Find the Automatic Bill Pay section.
- Open and complete the Automatic Bill Payment Agreement.
- Attach a voided check and the required identification copy.
- Email the documents to UtilitiesCustomerService@mydelraybeach.com, or submit them to the Utility Billing Division at City Hall.
- Wait for enrollment confirmation before assuming future bills will be drafted automatically.
Mail applications to:
City of Delray Beach Utility Billing
100 NW 1st Avenue
Delray Beach, FL 33444
2026 Delray Beach Water and Sewer Rates
Delray Beach bills water and sewer service monthly. A residential statement includes fixed service charges and additional charges based on water consumption.
The city’s published residential rate brochure, revised October 1, 2025 and provided through its 2026 billing resources, lists different rates for properties inside and outside city limits.
Published Monthly Base Charges
| Charge | Inside City | Outside City |
|---|---|---|
| Water customer charge per meter | $3.00 | $3.75 |
| Water base facility charge per unit | $15.09 | $18.86 |
| Total fixed water base charges | $18.09 | $22.61 |
| Sewer base facility charge | $19.66 | $22.55 |
Important: Fixed charges apply each month, even when the property is unoccupied or records no consumption, as long as the applicable account remains active.
Published Residential Water Consumption Rates
| Usage Range | Inside City | Outside City |
|---|---|---|
| 3,000–12,000 gallons | $2.61 per 1,000 gallons | $3.26 per 1,000 gallons |
| 12,001–25,000 gallons | $5.22 per 1,000 gallons | $6.53 per 1,000 gallons |
| 25,001–50,000 gallons | $7.83 per 1,000 gallons | $9.79 per 1,000 gallons |
| Above 50,000 gallons | $10.44 per 1,000 gallons | $13.05 per 1,000 gallons |
These are the consumption bands shown in the city’s published brochure. Check the complete official schedule for treatment of the initial usage allowance and any later rate revisions before calculating a specific bill.
Published Sewer Consumption Rate
The brochure lists the following residential sewer commodity charges:
- Inside city limits: $4.17 per 1,000 gallons.
- Outside city limits: $5.22 per 1,000 gallons.
- Residential sewer billing cap: 12,000 gallons per unit for the commodity charge.
Example: For a property inside city limits, the published fixed water and sewer base charges total $37.75 per month before usage-based charges and other applicable fees.
For a property outside city limits, the corresponding fixed charges total $45.16.
Use the official Delray Beach Utility Billing page to access the city’s current residential rate brochure.
How to Start New Water Service in Delray Beach
New customers can apply through the city’s Utility Billing Division. The application requirements differ for property owners and tenants.
Applications and supporting documents can be submitted by email to UtilitiesCustomerService@mydelraybeach.com.
Requirements for Property Owners
- Completed Water and Sewer Service Application.
- Warranty deed with all required signatures.
- Government-issued photo identification for everyone listed on the deed.
- Applicable utility deposit and activation charges.
Requirements for Tenants
- Completed Water and Sewer Service Application.
- Valid signed lease for at least six months.
- Government-issued photo identification for all adults over age 18 listed on the lease.
- Applicable deposit and activation charges.
Apply for Service Step by Step
- Visit Delray Beach New Utility Account.
- Review the owner or tenant document requirements.
- Open the city’s Water and Sewer Service Application.
- Complete the applicant, property and requested service information.
- Attach the signed deed or lease and required photo identification.
- Submit the documents through the city’s accepted online application process or by email.
- Contact Utility Billing to confirm receipt and the expected activation date.
- Review the deposit and service activation fees on your first bill.
The city requires new customers to submit complete documentation at least 48 hours before the requested move-in or service start date.
New Account Fees
Delray Beach lists a $15 utility activation fee on the first bill. Deposits depend on the meter size and other applicable service conditions and are also billed on the first statement.
Confirm the deposit for your property with the Utility Billing Division rather than assuming every residence has the same amount.
How to Stop Delray Beach Water Service When Moving
Delray Beach requires a formal cancellation request to close an existing utility account. Stopping automatic payments does not cancel the service account.
Tenants: Cancel Your Utility Account
- Open the official Cancel Utility Account page.
- Download the Request to Cancel Utility Services form.
- Enter the account number, service address and requested cancellation date.
- Provide a forwarding mailing address for the final bill and any refund.
- Sign the form and attach a driver’s license copy for each account holder.
- Email the documents to UtilitiesCustomerService@mydelraybeach.com.
- Submit the request within 48 hours of the requested cancellation date and confirm processing with the city.
The city applies any deposit on file toward the final bill. If a credit balance remains, the refund is mailed to the address on file, generally within six to eight weeks.
Property Owners: Closing an Account
Property owners generally close their utility accounts after closing on the property. In a normal sale, the buyer’s new account application may also trigger the closing of the previous owner’s account.
Owners may be asked to provide the warranty deed and other required closing documentation. Follow the instructions on the official cancellation page before assuming the old account has been finalized.
Water Disconnected for Nonpayment? How to Restore Service
If Delray Beach has disconnected water service because of an overdue balance, the city requires the account to be paid in full before reconnection.
For same-day restoration during the regular workweek, the city publishes a specific payment deadline and additional fees.
| Requirement | Published Information |
|---|---|
| Unpaid balance | Full account balance must be paid |
| Late fee | $5 |
| Reconnection fee | $20 |
| Same-day payment deadline | Before 3:30 PM, Monday–Friday |
| Reconnection confirmation | Call 561-243-7100 |
Steps to Restore Your Water Service
- Check your current account balance and any reconnection charges.
- Pay the full required amount through an approved method.
- For same-day restoration, complete payment before 3:30 PM on a regular weekday.
- Call 561-243-7100 after making payment.
- Provide the account information and payment confirmation.
- Confirm that a reconnection request has been recorded.
- Follow the utility’s safety instructions before service is restored.
Official policy: Delray Beach Utility Billing – Service Interruption.
High Delray Beach Water Bill? Check These Common Causes
Monthly water bills can increase because of leaking plumbing, irrigation use, extra occupants, seasonal water consumption or an unpaid balance carried forward from a previous bill.
Start with the actual gallons used rather than assuming the water rate changed.
How to Investigate an Unexpected Bill
- Compare consumption. Check your current water use against the previous month and the same season in earlier years.
- Check running toilets. A toilet that runs continuously may waste water without an obvious leak on the floor.
- Inspect outdoor irrigation. Look for leaking sprinkler heads, broken pipes and controllers running too frequently.
- Check exposed plumbing. Inspect areas around sinks, faucets, water heaters and outside hose connections.
- Look for an old balance. Confirm whether the statement includes unpaid charges or fees.
- Report suspected meter or billing errors. Contact Utility Billing with the account number and the months being questioned.
Water billing questions: 561-243-7101.
Water Utilities Administration: 561-243-7322.
Change Your Utility Mailing Address
Delray Beach offers a formal mailing-address change process for customers who relocate or spend part of the year at another address.
- Visit Change Mailing Address.
- Download the city’s Change of Address form.
- Complete and sign the form.
- Attach a copy of the required photo identification.
- Email the documents to UtilitiesCustomerService@mydelraybeach.com.
- Allow approximately 72 hours for the account mailing address to update.
Changing your mailing address does not change the service address where water is delivered.
Water Main Breaks, Sewer Problems and Emergency Contacts
The city’s Water Utilities Department operates drinking water, reclaimed water and wastewater infrastructure. For urgent service interruptions, water main breaks or other utility emergencies, use the city’s after-hours emergency number.
24-hour emergency contact: 561-243-7312.
What to Do if Your Water Suddenly Stops
- Check more than one faucet to determine whether the problem affects the entire property.
- Ask a nearby neighbor whether they have experienced the same interruption.
- Check for visible water escaping from the street or unusually wet ground.
- Do not operate city-owned valves or disturb the meter.
- During customer service hours, call 561-243-7100.
- For an urgent after-hours water or sewer problem, call 561-243-7312.
- Provide the nearest street address, intersection and a description of the problem.
Official contact information: Delray Beach Water Utilities.
Delray Beach Water Quality and Local Utility Services
Delray Beach operates its own municipal drinking-water and wastewater services. The Water Utilities Department states that it serves approximately 70,000 residents and performs regular drinking-water testing.
The city also manages reclaimed water services, which are different from drinking water and are used for designated nonpotable purposes such as irrigation.
Where to Check Drinking Water Information
Visit Delray Beach Water Utilities for official department information and water-service contacts.
For drinking-water quality concerns, contact Water Utilities Administration at 561-243-7322.
For backflow prevention questions, the city lists 561-243-7536.
City Water or Palm Beach County Water?
A Delray Beach postal address does not guarantee that the City of Delray Beach is the water provider. Some properties in surrounding unincorporated Palm Beach County are served by a different utility.
Check the provider name printed on your bill before using the Delray Beach payment portal. If you recently moved in and do not have a statement, confirm the service provider with your landlord, seller or the responsible utility.
Delray Water Utility Contact Numbers and Office Details
| Department | Contact |
|---|---|
| Utility billing and payments | 561-243-7100 |
| Billing account assistance | 561-243-7101 |
| 24-hour water utility emergencies | 561-243-7312 |
| Water Utilities Administration | 561-243-7322 |
| Backflow prevention | 561-243-7536 |
| Utility billing fax | 561-243-7113 |
| Billing email | UtilitiesCustomerService@mydelraybeach.com |
Customer Service Office:
City Hall, First Floor
100 NW 1st Avenue
Delray Beach, FL 33444
Hours: Monday–Friday, 8 AM–5 PM.
Use the customer service email for account and application matters. Under Florida public records law, emails sent to government agencies may be subject to disclosure requirements. Avoid sending unnecessary sensitive personal or banking information by ordinary email.
Frequently Asked Questions
What is the official Delray Beach water bill payment website?
Use the city’s Municipal Online Services portal. It replaced the previous utility billing payment system in July 2026.
What is the Delray Water Utilities customer service phone number?
Call 561-243-7100 for utility billing and payment assistance. The city also lists 561-243-7101 for billing-account inquiries.
Can I pay my Delray Beach water bill without creating an account?
The current portal provides utility payment services, including online payment access. Select the available one-time payment option or use Sign In / Register for account management. Follow the instructions shown by the current system.
Why does my old Delray Beach utility login not work?
The city replaced its online billing system in July 2026. Use the current Tyler Municipal Online Services portal rather than relying on an old bookmark.
Does Delray Beach charge for online water bill payments?
Yes. Online card payments carry a 3.25% processing fee with a $2.50 minimum. eCheck payments cost $1.95 per transaction. Automated phone payments incur an additional $0.50 fee.
How can I pay without the online convenience fee?
Use an accepted mailed payment, City Hall payment, bank bill pay or the separate city-administered automatic bank-draft program. The online portal’s AutoPay feature still incurs normal processing fees.
Where is the Delray Beach water bill payment mailing address?
Mail payments to City of Delray Beach Water, PO Box 288242, Tampa, FL 33630-8242. Include your payment stub and account number.
How do I start water service in Delray Beach?
Complete the city’s Water and Sewer Service Application and submit the required identification and ownership or tenancy documents. A $15 activation fee and applicable deposit are billed on the first statement.
How do I get water reconnected after disconnection?
Pay the required full balance and applicable fees. For same-day weekday reconnection, the city requires payment before 3:30 PM, followed by a call to 561-243-7100 to confirm restoration.
Who handles after-hours water emergencies?
Call Delray Beach Water Utilities at 561-243-7312 for urgent after-hours water or sewer problems.
Official Delray Beach Water Utility Resources
- Delray Beach Utility Billing and Payment Methods
- Current Utility Payment and Account Portal
- 2026 New Billing Portal Announcement
- New Water and Sewer Account Applications
- Cancel Utility Service and Final Bill
- Change Utility Mailing Address
- Official Utility Billing Contact Information
- Delray Beach Water Utilities Department
Information reviewed: October 23, 2026. Payment fees and billing procedures reflect the city’s 2026 system change. The rate figures referenced are from the city’s published residential brochure revised October 1, 2025; verify any subsequent rate revision with the city before estimating future bills.
Independent information notice: WaterUtilities.org is an independent informational website and is not affiliated with or operated by the City of Delray Beach. This guide does not accept payments or manage customer accounts. Complete transactions through the city’s official utility billing services.