Daytona Water Utilities 2026: Bill Pay, Login & Phone

How to Pay Your Daytona Beach Water Bill Online

Daytona Beach uses its Customer Connect portal for online utility account management and payments. You can make a payment without registering or create an account to view bills, payment history and service information.

1. Open the official portal. Visit Daytona Beach Customer Connect.
2. Choose your payment option. Select Pay Now if you want to pay without registering, or log in if you already have an online account.
3. Find your utility statement. Keep the customer number and account number from your latest bill available.
4. Enter the account details. The Quick Pay system requests the customer and account numbers provided by the city.
5. Enter the payment amount. Verify your account, service address and outstanding balance before continuing.
6. Select an accepted payment method. Choose from the methods displayed in the portal and review the payment authorization details.
7. Complete the transaction. Save the payment confirmation number or receipt for your records.

If you have already received a disconnection notice, do not assume that completing an online payment automatically prevents interruption. Contact Utility Billing at 386-671-8100.

Daytona Beach Customer Connect Login and Registration

Customer Connect is the city’s online utility account system. Registered customers can manage billing information, view previous payments, request service changes and update notification preferences.

Sign In to Your Existing Account

1. Open Customer Connect.
2. Enter your registered username and password.
3. Select Login.
4. Open the account overview to check your balance, bills or payment history.
5. Use the available service options to manage payments and account information.

Register as a New Customer Connect User

1. Visit the official portal.
2. Select Register Now.
3. Follow the registration instructions and enter the required customer information.
4. Use the account identifiers from your Daytona Beach utility bill when requested.
5. Set up your username, password and other required account details.
6. Complete verification and log in.

Forgot Username or Password?

The Customer Connect login screen provides separate Forgot Username and Forgot Password recovery options.

Use the recovery method associated with your registered account. If you cannot complete the process, call 386-671-8100 for assistance.

Register for Paperless Billing

Daytona Beach offers electronic statements that notify customers by email when a bill is ready.

1. Log in to Customer Connect.
2. Open account management or notification preferences.
3. Find the electronic billing or paperless statement option.
4. Confirm the email address for notifications.
5. Save the preference and verify that the next statement is delivered electronically.

You can also request paperless billing by calling 386-671-8100 or visiting City Hall.

Official instructions: Daytona Beach Paperless Statements.

Daytona Beach Water Bill Payment Methods

Customers can pay online, by telephone, in person, by mail or through the city’s night depository. Automatic bank withdrawals are also available for qualifying accounts.

Pay by Phone

Call 386-671-8100 and follow the automated utility payment instructions.

Have your current statement and payment information ready. If you need assistance with a billing dispute, new service or reconnection, speak with a representative during office hours.

Pay in Person at City Hall

City of Daytona Beach Utility Billing
301 S. Ridgewood Avenue
Room 176
Daytona Beach, FL 32114

Office hours: Monday–Friday, 8 AM–4:30 PM.

Get directions to Daytona Beach City Hall

After-Hours Payment Drop Box

The city provides a night depository on the east side of City Hall. The bill instructions identify the South Palmetto side of the building.

Include the payment coupon and utility account number. Do not use a drop box for an urgent disconnected account.

Daytona Beach Water Bill Due Dates, Late Fees and Disconnection

Daytona Beach reads meters and bills customers monthly. Some accounts may receive an estimated bill when the city cannot obtain an actual meter reading. The city adjusts estimated consumption when an actual reading becomes available.

The city’s published billing instructions describe a 20-day payment period and a 10% late charge when payment is not received within that period. However, always use the due date and current terms printed on your latest statement.

What If Your Water Service Is Disconnected?

The city’s Utility Billing Department specifically warns that paying online does not automatically:

• Stop a scheduled disconnection for nonpayment.
• Restore water service that has already been disconnected.
• Remove late fees or penalties on an overdue account.

How to Request Reconnection

1. Call 386-671-8100 during business hours.
2. Ask for the complete balance required to restore service.
3. Confirm any applicable late, reconnection or other account charges.
4. Make the required payment through an accepted method.
5. Provide the payment confirmation to a Customer Service Representative.
6. Ask when restoration can be scheduled.

Read the city’s current payment and disconnection instructions.

Need a Payment Arrangement?

Daytona Beach provides a Utility Billing Agreement option for customers requesting installment payments.

1. Open the official Utility Billing Form Center.
2. Select Utility Billing Agreement.
3. Review the conditions for installment payments.
4. Complete the required customer and account information.
5. Submit the request and confirm the approved arrangement with the city.

An application does not guarantee that an arrangement will be approved or automatically stop a pending disconnection.

2026 Daytona Beach Water and Sewer Rates

The City of Daytona Beach implemented updated water and wastewater rates effective October 1, 2026. The city’s official utility rate packet shows an increase of 4.2% based on the applicable consumer price index adjustment.

For single-family residential customers, the new rates are structured around a monthly base charge and tiered water consumption.

Single-Family Residential Water Rates

Single-Family Wastewater Rates

Multifamily and commercial properties have different billing classifications and base charges.

Example: A Home Using 5,000 Gallons

For a single-family residential account using 5,000 gallons in one month, the published water-rate calculation is:

• Water base charge: $11.34
• Water consumption: 5 × $6.47 = $32.35
• Water-only total: $43.69

If all 5,000 gallons are also subject to the published residential wastewater rate, the wastewater charge would be:

• Wastewater base charge: $11.11
• Wastewater consumption: 5 × $10.86 = $54.30
• Wastewater total: $65.41

Combined example: $109.10 before stormwater, solid waste, taxes, other fees or account-specific adjustments.

This is an illustration of the published rates, not a guaranteed utility bill. The actual wastewater billing quantity and applicable account charges must be checked on your statement.

Official source: Daytona Beach Water and Wastewater Rates Effective October 1, 2026 (PDF).

What Charges Appear on a Daytona Beach Utility Bill?

The city may include several municipal services on a utility account. This is why the total statement can be higher than the drinking-water portion alone.

The city’s 2026 rate packet also updates certain connection and stormwater charges. If you need a full estimate for a property or business, confirm its meter size and billing classification with Utility Billing.

How to Start New Daytona Beach Water Service

Residential and commercial customers must meet the city’s account-opening requirements. The city generally requires an advance deposit, a nonrefundable administrative fee and proof of occupancy.

Residential Documents

• Completed new-service information.
• Government-issued picture identification.
• Deed or lease showing the applicant’s right to occupy the property.
• Required advance security deposit.
• Applicable nonrefundable administrative fee.

Start Service Step by Step

1. Open Customer Connect Start New Service.
2. Select the option for a new service request or sign in if you are an existing city customer.
3. Enter the requested move-in date.
4. Search for the service address and select the correct property from the available list.
5. Provide the applicant’s contact information, billing address and occupancy status.
6. Follow the city’s directions for submitting identification, lease or deed and any additional documentation.
7. Pay the required deposit and administrative fee.
8. Confirm the activation date and any remaining requirements with Utility Billing.

How Much Is the New Service Deposit?

The deposit depends on meter size and account classification. The city does not publish one universal amount that applies to every residential or commercial account.

For residential customers, the deposit is generally refundable when the account is closed or after two consecutive years of good payment history, subject to the city’s account rules.

Before applying, call 386-671-8100 and ask for the deposit and administration charges associated with your exact service address.

Commercial Water Service

Commercial accounts may additionally require a tax identification number and a memorandum on company letterhead requesting service activation.

Review the official Utility Billing FAQs or contact the city for business-account requirements.

Stop or Transfer Water Service When Moving

Do not assume the account closes automatically when you sell a property, end a lease or move elsewhere.

Stop Residential Water Service

1. Gather the customer account number and service address.
2. Decide the final date you want billing responsibility to end.
3. Visit Customer Connect or contact Utility Billing.
4. Use the available stop-service process or call 386-671-8103.
5. Provide a forwarding address for any final bill or refund.
6. Confirm the requested termination date.

The city accepts residential discontinuation requests by phone, in person or in writing. Commercial requests should be submitted in writing through the city’s contact process or at City Hall.

Transfer Service to Another Daytona Beach Address

Customer Connect provides options to manage service changes. Verify that the new property is served by the same municipal utility before requesting a transfer.

A new property can have different deposit or account requirements. Contact billing if your transfer request does not recognize the new address.

Why Is Your Daytona Beach Water Bill So High?

A high water bill is often caused by additional water consumption, but estimated readings, meter replacements, longer billing periods and rate changes can also affect the total.

The City of Daytona Beach publishes a High Consumption guide to help residents identify leaks and measure household water usage.

Check These Six Things First

1. Compare the gallons used. Look at the current meter consumption, not only the dollar amount.
2. Review billing dates. Check whether the current statement covers a normal monthly period.
3. Check for an estimated reading. Ask whether the city estimated the bill and later corrected the amount using an actual reading.
4. Inspect running toilets. A slow toilet leak can waste thousands of gallons without leaving water on the floor.
5. Inspect irrigation and outdoor plumbing. Check broken sprinkler heads, hoses and underground leaks.
6. Ask about recent meter replacement. A newly installed meter may record consumption more accurately than an older under-registering meter.

Simple Water Meter Leak Test

The city’s conservation guidance recommends checking the meter after turning off all water-using fixtures.

1. Turn off all faucets, showers, irrigation and other water-using equipment.
2. Allow toilets, ice makers and appliances to finish refilling.
3. Read the visible meter numbers without opening sealed equipment or tampering with the meter.
4. Check whether the flow indicator is moving when no water should be used.
5. Record the reading and compare it after at least one hour with no water use.
6. If consumption increases, investigate a possible leak.

For toilet leaks, the city recommends placing a small amount of food coloring in the toilet tank after clearing any cleaning chemicals. If the color appears in the bowl without flushing, water may be leaking past the flapper or another component.

Official leak guide: Daytona Beach High Water Consumption Guide (PDF).

Daytona Beach Water Meter Replacement Program

The city has been replacing older water meters with newer equipment to improve reading accuracy and utility operations.

In some cases, the older meter may not have registered all water consumption. A newer meter can record usage more accurately, causing the next bill to show higher consumption even without a rate increase.

What If Your Bill Increased After Replacement?

1. Check the installation or replacement date.
2. Compare the old and new billing periods.
3. Review consumption rather than comparing only the total bill.
4. Check whether previous bills were estimated.
5. Inspect your home for leaks if usage remains unusually high.
6. Contact Utility Billing at 386-671-8100 for account review.

According to the city’s Water Meter Program FAQs, new meters are tested against American Water Works Association performance specifications.

A higher post-replacement reading should be investigated, but it does not by itself establish that a meter is defective.

Report a Water Main Break, Sewer Problem or Service Outage

Daytona Beach’s Utilities Department operates a 24-hour emergency dispatch line for problems involving public water and wastewater infrastructure.

24-hour water and sewer emergency: 386-671-8815

What to Do When Water Stops

1. Check whether the issue affects the whole property or only one fixture.
2. Ask nearby residents whether they have the same problem.
3. Check whether your account has a pending disconnection.
4. Look for signs of a public main break, such as water flowing into the street.
5. Call the emergency line when there appears to be a utility-side interruption.
6. Give the exact location and explain when the problem began.

Sewer Backup or Overflow

A sewer backup may involve private plumbing or the public collection system. Avoid contact with wastewater and report suspected city-main problems to Utilities Dispatch.

For a plumbing problem inside your home, a licensed plumber may be necessary. Do not attempt to access public sewer infrastructure.

Official department: City of Daytona Beach Utilities.

Does Daytona Beach Utilities Serve Every Nearby Address?

No. A Daytona Beach mailing address does not always mean the property belongs to the City of Daytona Beach utility billing system.

Some nearby properties may receive services from Daytona Beach Shores, South Daytona, Volusia County or another utility provider.

Check Your Actual Water Provider

1. Find the utility name on your latest bill.
2. Check the service address and city limits.
3. If the bill identifies the City of Daytona Beach, use Customer Connect.
4. If it identifies another utility, use that provider’s own payment and customer service system.
5. Ask the landlord, property manager or closing agent if you are moving into a new address without a previous statement.

City of Daytona Beach Versus Daytona Beach Shores

Daytona Beach Shores operates a separate Citizen Self Service portal for its utility billing. Its support phone number is 386-763-5353, option 1 for Finance assistance.

Official Daytona Beach Shores system: Citizen Self Service.

City of Daytona Beach Versus South Daytona

South Daytona operates its own municipal Utility Billing Department. Its customer service phone number is 386-322-3002.

Official South Daytona website: South Daytona City Government.

Daytona Beach Utility Billing Office and Customer Service

City of Daytona Beach Utility Billing
301 S. Ridgewood Avenue
Room 176
Daytona Beach, FL 32114

Billing phone: 386-671-8100
Fax: 386-671-8115
Office hours: Monday–Friday, 8 AM–4:30 PM

Get directions to Utility Billing

Utilities Department Administration

Water Utilities Department
125 Basin Street, Suite 204
Daytona Beach, FL 32114

Administration: 386-671-8824
24-hour emergency: 386-671-8815

The Ridgewood Avenue City Hall location handles utility billing. The Basin Street office is associated with utilities administration and operations.

Contact the Billing Department Online

Use the city’s Utility Billing Form Center to send an account question or request a billing agreement.

When contacting customer service, have your name, service address, account number and callback phone number available. Avoid entering financial information or passwords into an ordinary message.

Frequently Asked Questions

Official Daytona Beach Water Utility Resources

• Daytona Beach Utility Billing — official payments, customer service and rates.
• Customer Connect — login, registration, Quick Pay and service management.
• Pay Utility Bills — online account and payment instructions.
• Start New Utility Service — move-in and service application.
• 2026–2027 Water and Sewer Rates PDF — October 1, 2026 tariff.
• Utility Billing Forms — customer inquiries and payment agreements.
• Paperless Statements — electronic billing enrollment.
• High Water Consumption Guide — water meter readings and leak detection.
• Water Meter Program FAQs — meter replacements and billing questions.
• Utilities Department — operations and 24-hour emergency reporting.
• City Utility Billing FAQs — deposits, account opening and service termination.

Information reviewed: October 23, 2026. Official city sources were used for payment procedures, office contacts and the rate schedule effective October 1, 2026. Verify account-specific balances, deposits and service deadlines with the city.

Independent information notice: WaterUtilities.org is not operated by or affiliated with the City of Daytona Beach. We do not process utility payments, access customer accounts or dispatch emergency services. Complete official transactions through the city and its authorized portal.