Midlothian, Texas | Water & Sewer Customer Guide
Pay Your Midlothian Water Bill, Access Your Account and Contact Utility Billing
Need to pay a City of Midlothian water bill, sign in to your account, report a water leak or arrange service at a new address? Here are the official payment links, phone numbers, billing deadlines and steps to get the job done.
Customer Service
972-775-7130
Questions about bills, accounts, payments and new service.
24/7 Phone Payments
866-907-3821
Automated Visa or Mastercard payments.
Utility Billing Office
215 N. 8th Street
Midlothian, TX 76065
Office Hours
Monday–Friday
8:00 AM–5:00 PM
Closed on designated City holidays.
How to Pay a Midlothian Water Bill Online
The City’s online payment service is hosted through Municipal Online Services. You can pay without registering or create an account to access more billing features.
- Open the City payment portal. Visit Midlothian Utility Billing. Confirm that the page identifies Midlothian, TX.
- Choose Quick Pay or Sign In. Select Quick Pay for a one-time payment without logging in. Use Sign In/Register if you want to manage your account online.
- Locate your bill. Quick Pay asks for the account number, including dashes, and the last payment amount. The portal shows an account-number example such as 02-0508-00. Enter your own details exactly as requested.
- Review the matching account. Confirm the service account and amount before proceeding. If the system cannot identify your bill, double-check your account number and previous payment information.
- Choose the payment method. Follow the payment screen to enter the accepted card details. Read any payment terms and charges displayed before submitting.
- Keep the receipt. Save the payment confirmation and verify that the transaction is reflected on your account.
How to Create or Access Your Utility Account
- Open the official billing portal.
- Select Sign In / Register.
- Existing customers can use their account credentials; new users should follow the registration prompts.
- Complete the required verification and account-linking steps.
- After signing in, review available options for account details, payments and managing more than one bill.
The City payment portal notes that existing users can continue using their established username and password through its updated sign-in system.
Other Ways to Pay Midlothian Water and Sewer Bills
You can pay online, by phone, in person, by mail or through automatic bank draft. Choose the method that allows your payment to reach the City before the deadline.
| Method | How to Pay |
|---|---|
| Online | Use the official payment portal. |
| Quick Pay | Pay without signing in using the account information requested. |
| Automated phone | Call 866-907-3821, 24 hours a day. |
| Customer service phone | Call 972-775-7130 and use option 1 for automated payments. |
| In person | Pay at City Hall, 215 N. 8th Street. Cash, check, money order, Visa and Mastercard are accepted. |
| Send your check or money order with the bill stub to the payment address printed on your statement. | |
| After-hours drop box | Use the outside payment box on the west side of City Hall. Do not leave cash. |
| Automatic bank draft | Complete the City’s recurring bank draft authorization process. |
How to Pay by Phone
- Call 866-907-3821.
- Have your eight-digit utility account number ready, as specified by the City’s phone-payment instructions.
- Follow the automated prompts and select your Visa or Mastercard payment option.
- Verify the payment amount and save the confirmation.
To arrange recurring payments, visit the City’s official payment-methods page and use its Automatic Bank Draft Authorization Form link.
When Is the Midlothian Water Bill Due?
The City mails water and sewer bills near the last working day of each month. The regular payment due date is the 15th of the month.
| Billing Situation | City Policy |
|---|---|
| Monthly due date | 15th of each month |
| 15th falls on a weekend | An extra day is allowed before late-payment penalties are assessed |
| Past-due balance of $6–$50 | $5 late penalty |
| Past-due balance above $50 | 10% late penalty |
| Disconnection threshold | Full payment must be received by 8:00 AM on the 26th, subject to the City’s weekend adjustment |
| Disconnection penalty | $30 |
| After-hours reconnection | $50 fee listed by the City |
When the 26th falls on a weekend, the City’s published billing policy moves the 8:00 AM payment deadline to the following business day. Holiday schedules and any updated notices should also be checked.
Source: City of Midlothian Billing and Late Payment Policies.
Starting Water and Sewer Service at a New Address
Moving to a home served by the City of Midlothian? You need to establish a utility account with the City’s Utility Billing Department.
Application Fee
$25
Published water/sewer application charge.
Service Deposit
$150
Published new-account deposit.
How to Apply
- Open the City’s Establishing Services page.
- Choose the official Water/Sewer Application.
- Enter your service address, requested start date, contact information and required account details.
- Prepare a copy of your driver’s license. The City’s published application identifies this as a required document.
- Submit the completed paperwork to Utility Billing by an accepted method: in person, email, mail or fax.
- Arrange payment of the $25 application fee and $150 deposit, and confirm the service start date.
Submission contact: utilitybilling@midlothian.tx.us or fax 972-775-7160.
How to Stop or Transfer Service
Moving out or changing addresses? The City provides a Request to Discontinue/Transfer Service form.
- Visit the official service forms page.
- Open the discontinuation/transfer request.
- Provide the account and service address information requested.
- Include the required identification or present it in person.
- Submit the completed form and confirm the effective date and final billing arrangements.
Use WaterSmart to Track Usage and Find Possible Leaks
Midlothian offers WaterSmart, a separate customer tool that helps residents understand water consumption. This is especially useful if your bill rises unexpectedly during North Texas summer months.
Open the City of Midlothian WaterSmart Portal ↗
WaterSmart provides access to water-use information, spending insights, comparison tools and alerts. The City also promotes daily and hourly usage viewing and leak notifications.
- Open the official WaterSmart website.
- Follow the registration or account-access instructions.
- Connect your eligible Midlothian utility account.
- Review your water-use history and available alerts.
- Investigate unusual usage before your next bill arrives.
2026 Midlothian Lawn Watering Restrictions
Midlothian’s annual outdoor watering requirements apply from June 1 through September 30.
During that period, the City restricts lawn and landscape watering with hose-end sprinklers and automatic spray irrigation systems between 8:00 AM and 8:00 PM.
The City’s published rules include exceptions for hand watering, drip or subsurface irrigation and properly functioning soaker hoses. Other exceptions may apply under the ordinance.
These restrictions apply to properties within Midlothian city limits under the City’s conservation ordinance. See the official June 2026 water conservation notice for the rules and ordinance reference.
Common Midlothian Utility Problems and What to Do
| Problem | Practical Next Step |
|---|---|
| Cannot log in | Use the official portal’s sign-in or account recovery options. Existing credentials may still work after the identity-service update. |
| Quick Pay cannot find the bill | Enter the account number with all dashes and verify the last payment amount. |
| Payment was submitted but balance remains | Keep the confirmation and contact Utility Billing before submitting another payment. |
| Bill is unusually high | Check WaterSmart usage history, irrigation schedules, running toilets and possible leaks. |
| Payment is overdue | Check the 15th due date, penalties and potential disconnection deadline. Contact Utility Billing if unable to pay. |
| Water service disconnected | Contact the City to confirm the full amount due, any penalties and the approved reconnection procedure. |
| Water or sewer emergency | Call 972-775-7130, which the City lists for water/sewer leak emergencies around the clock. |
Before Calling About a High Bill
- Compare water use with the previous month.
- Look for unusually frequent irrigation or hose use.
- Check toilets, faucets and outdoor plumbing.
- Use WaterSmart to review consumption patterns.
- Keep repair documentation if a leak is discovered.
If you suspect a meter problem, ask the utility department about its review process. Do not tamper with the meter or City-owned equipment.
Midlothian Utility Billing Office, Phone and Emergency Contact
City of Midlothian Utility Billing
Address:
215 N. 8th Street
Midlothian, TX 76065
Phone: 972-775-7130
Automated Payment: 866-907-3821
Fax: 972-775-7160
Email: utilitybilling@midlothian.tx.us
Hours: Monday–Friday, 8:00 AM–5:00 PM
When emailing, include your service address so staff can locate the correct account. The City’s payment portal states that emails are generally answered within 48 hours during normal business hours.
Report Water or Sewer Emergencies
The City lists 972-775-7130 for water and sewer leak emergencies, 24 hours a day, seven days a week.
Report suspected water-main breaks or sewer system problems promptly. If you notice water entering your home near electrical equipment, prioritize personal safety and avoid the affected area.
City of Midlothian vs. Mountain Peak Water Supply
Not every Midlothian mailing address necessarily has the same water provider. Mountain Peak Special Utility District serves its own customers and uses a different bill payment system.
| Provider | Billing Details |
|---|---|
| City of Midlothian | 972-775-7130 City payment portal |
| Mountain Peak SUD | 972-775-3765 Mountain Peak payment portal |
Important: Before making a payment or applying for new service, compare the exact provider name printed on your bill. Do not send a Mountain Peak payment through the City of Midlothian portal.
Frequently Asked Questions
Where can I pay my Midlothian water bill online?
Use the City of Midlothian utility billing portal at midlothiantx.municipalonlinepayments.com/midlothiantx/utilities. You can choose Quick Pay or sign in to your account.
Can I pay without creating an account?
Yes. The Quick Pay feature allows a payment without logging in. Have your account number, including dashes, and the last payment amount ready.
What is the Midlothian Utilities customer service phone number?
Call 972-775-7130 for billing questions, payment assistance, new service and utility-account issues.
What number can I call to pay my water bill?
Call 866-907-3821 for automated Visa or Mastercard payments, available 24 hours a day.
When is my Midlothian water bill due?
The standard due date is the 15th of each month. The City provides a weekend adjustment before late penalties are assessed when the 15th falls on a weekend.
How much is the late fee?
The City’s billing policy lists a $5 penalty for qualifying past-due balances between $6 and $50, and a 10% penalty for balances above $50.
How much does it cost to start water service?
The City lists a $25 application fee and a $150 deposit. Complete the official application and confirm requirements with Utility Billing.
Can I set up automatic water bill payments?
Yes. The City offers recurring automatic bank draft and online account payment options. See its official Payments page for enrollment instructions.
How can I check for unusually high water usage?
Use the City’s WaterSmart portal to view usage history and available alerts. Also check irrigation schedules and plumbing for leaks.
Are lawn watering restrictions in effect in Midlothian?
The City’s annual conservation rules apply June 1 through September 30. During this period, certain sprinkler irrigation is restricted from 8:00 AM until 8:00 PM, subject to the City’s listed exceptions.
Official Midlothian Utility Resources
- City of Midlothian Utility Billing Department
- Official Utility Account Login and Payment
- Quick Pay Without Login
- Payment Methods and Automatic Bank Draft
- Billing Deadlines, Late Fees and Disconnection Rules
- Start, Stop or Transfer Service
- Midlothian WaterSmart Usage Portal
- 2026 Water Conservation Requirements
Information reviewed October 24, 2026. Fees, rates, restrictions and service procedures may change. Confirm account-specific details directly with the utility provider.