Aiken Water Utility 2026: Bill Pay, Login & Phone

How to Pay Your Aiken Water Bill Online

The City’s Click2Gov portal accepts one-time payments and provides registered account access. You can make a payment without creating a username.

Make a One-Time Payment

1. Open Click2Gov: Visit the official City of Aiken Utility Portal.
2. Select Make a Payment: Choose the one-time payment option.
3. Enter your account number: Find it on your latest utility bill.
4. Locate the correct account: Follow the portal instructions and verify the amount displayed.
5. Choose a payment method: Use an accepted credit/debit card or eCheck.
6. Review the convenience fee: Confirm the payment amount and processing charge before submitting.
7. Save the confirmation: Keep the receipt until your payment appears on the utility account.

Current Online Payment Fees

The current portal states that it no longer imposes a maximum single payment amount. Convenience fees are collected separately by CentralSquare, the City’s payment processor.

Register or Sign In to View Your Aiken Utility Account

Creating a Click2Gov account helps you view current and previous statements, monitor water consumption and manage multiple eligible addresses.

1. Open the City of Aiken Click2Gov Portal.
2. Choose New User if you have not registered.
3. Enter the requested information and create your username and password.
4. Open the confirmation email and complete email verification.
5. Sign in and select Select Account.
6. Choose Manage Account, then Add Account.
7. Enter your utility account number and route number to connect the billing account.
8. Refresh the account view and select the billing or payment feature you need.

If you have just started service and do not yet have a bill, call 803-642-7603, option 2. After verifying your identity, the billing office can provide the account information needed for registration.

Aiken Water Bill Due Date and Late Payment Rules

City of Aiken utility bills are generated on the first day of each month and are due in full by the 20th.

Aiken bills in arrears, meaning your statement covers water and related services already provided. If you start service in the middle of a month, your first bill may not arrive until the following billing cycle or later.

Pay by Phone, Office, AutoPay or Drop Box

The City states that its drive-through accepts cash and check/money order with the payment stub. Drop boxes accept checks or money orders with the stub, not cash.

How to Set Up Automatic Payments

1. Sign in to your Click2Gov account.
2. Add your utility account if it is not already linked.
3. Open the Auto Pay tab.
4. Choose an eligible payment method and authorize recurring payments.
5. Confirm the effective billing cycle and any processor fees before relying on automatic withdrawal.

Automatic drafts are generally scheduled for the 10th of the month. Enrollment may not cover the current bill, so pay the current amount separately if necessary. The City’s older FAQ lists previous processor fees; rely on the current portal’s confirmation screen for today’s applicable charges.

Start, Stop or Transfer City of Aiken Water Service

Starting Service at a New Address

1. Confirm that the City of Aiken is the serving water provider.
2. Open the official Water Turn On/Off Request Form.
3. Select the appropriate service request and provide the address, contact and identification information requested.
4. Submit the form at least one full business day before the desired service date.
5. Confirm the applicable connection fee and follow any instructions issued by the billing office.
6. Contact Customer Service if you need your new account number or want to verify the status.

Published Turn-On Charges

The fee applies when opening an account, including when an existing City customer moves to another address. The City describes it as a non-refundable charge billed on the first statement.

Stopping Service When You Move

Use the same Water Turn On/Off Form, or call the billing office and select option 2. Request your closing date at least one business day in advance and give the City your forwarding address for the final bill.

Water Disconnected for Nonpayment? Follow Both Restoration Steps

The City’s reconnection process requires both payment and a signed waiver. Paying the overdue amount alone does not complete the process.

1. Find the full past-due balance and required reconnection/notification fee.
2. Pay through the official utility portal or at the billing office.
3. Complete the City’s Reconnection Waiver. The waiver can also be reached through the payment portal’s View Fees section.
4. Confirm that the payment and waiver have been received.
5. Contact 803-642-7603 if you need assistance with reconnection status.

Why Aiken’s Winter Water Use Can Affect Your Sewer Bill

One of the most useful details for City of Aiken customers is how the sewer consumption charge is calculated.

Each May, the City recalculates the monthly sewer consumption average using water usage reflected on the February, March and April bills. Those bills generally represent actual usage during December, January and February.

What This Means for Your Household

• Extra water consumption during winter can increase the sewer average used for later billing periods.
• Inspect toilets, faucets and irrigation equipment before winter usage rises.
• Check bills issued in February, March and April for unusually high readings.
• Report a confirmed leak promptly and ask whether a sewer average adjustment is available.

High Water Bill After a Leak: Can You Get an Adjustment?

The City of Aiken has a leak allowance policy, but it is conditional and does not automatically erase the full bill.

What to Do After Discovering a Leak

1. Arrange for the leak to be repaired safely.
2. Keep the plumber’s invoice, receipt or other repair documentation.
3. Compare affected billing periods with normal consumption.
4. Call the City billing office and request a review under the leak allowance policy.
5. Ask whether the leak changed your sewer averaging calculation.

Adjustments are subject to City criteria and supervisor approval. The City does not reimburse plumber charges through its leak allowance policy.

Read the official billing FAQs for the published leak allowance conditions.

Report a Broken Water Main, Sewer Problem or Water Outage

When reporting a problem, provide the street address, type of issue, when it started and whether nearby properties are also affected. For a suspected main break, avoid the damaged area and follow instructions from the utility department.

For technical utility service information, visit City of Aiken Engineering & Utilities.

Local Utility Bill Assistance in Aiken

If you are struggling to pay, contact the billing office before your due date. The City lists several community agencies whose assistance pledges may be accepted toward eligible utility balances.

Assistance depends on the agency’s current funding and eligibility rules. If an approved pledge covers only part of the amount required for reconnection, the customer must pay the remaining required balance and fees.

City of Aiken Water Billing Office and Directions

The drive-through and primary payment drop box are at the rear of the building, accessible from Richland Avenue. Bring the payment stub if using either facility.

Engineering & Utilities Office

245 Dupont Drive NW, Aiken, SC 29801
Engineering: 803-642-7610
Utility installation and repair: 803-642-7617

Not All Aiken County Properties Use City Water

Aiken County is served by multiple public water and sewer providers. Your actual provider depends on the service territory, not simply your postal city.

For additional providers, see the Aiken County Water & Sewer Utilities directory.

Aiken Water Utility Questions Answered

Official City of Aiken Utility Resources

• City of Aiken Online Utility Payment and Login
• City of Aiken Water Billing FAQs
• Official Water Service Request Form
• Engineering & Utilities Department
• Water and Sewer Service FAQs
• Aiken County Utility Provider Directory