Parkway Utility District Water Bill Payment, Login & Customer Service
Need to pay your Parkway Utility District water bill, sign in to the new customer portal, start service or report a water problem? Parkway Utility District serves parts of northeast Houston in Harris County, Texas. Its water operator, M. Marlon Ivy & Associates (MMIA), manages billing, customer service and water emergencies.
Water & Sewer Emergencies
24-hour assistance for water leaks, sewer problems, low pressure and urgent service issues.
Water Operator Office
19333 Haude Road
Spring, TX 77388
Monday–Friday
9 AM–5 PM
How to Pay Your Parkway Utility District Water Bill Online
The district links directly to the MMIA Starnik Resident Portal. Registered customers can sign in to view billing information and manage payments.
- Open the official payment portal. Visit mmia.starnik.net. This is the portal linked from Parkway Utility District’s official website.
- Select Sign In. Enter your registered username and password. New users should choose Sign Up.
- Find the correct district account. Check that the account is associated with Parkway Utility District and your actual service address.
- Review your current balance. Check the amount due, statement period and any previous unpaid charges.
- Choose an available payment method. MMIA supports card and electronic-check payments, subject to the payment options shown in the portal.
- Check the convenience fee. Review the complete transaction amount before submitting.
- Submit once and save the confirmation. Keep the payment receipt until the transaction appears in your account history.
Online Water Bill Payment Fees
MMIA publishes the following possible transaction fees for its online payment methods.
| Payment Method | Published Possible Fee |
|---|---|
| Credit or debit card | 3% of the transaction amount |
| Electronic check | $1.00 per transaction |
| Automatic bank draft | Electronic transfer fee may apply |
| Automatic card draft | Card processing fee may apply |
These are MMIA’s published possible charges. Your Starnik payment screen will show the applicable fee before the transaction is finalized.
Card Fee Examples
| Water Bill | 3% Fee | Example Total |
|---|---|---|
| $50 | $1.50 | $51.50 |
| $100 | $3.00 | $103.00 |
| $150 | $4.50 | $154.50 |
| $200 | $6.00 | $206.00 |
Examples illustrate a 3% charge. Final fees depend on the selected transaction and the portal’s confirmation screen.
Official source: MMIA Payment Options.
Parkway Utility District Login: Register for the New Starnik Portal
MMIA introduced its new online billing system in November 2025. The registration process uses account-specific verification information.
How to Create Your Account
- Open the MMIA Resident Portal.
- Select Sign Up or Sign Up Now.
- Find the enrollment information sent by MMIA. Parkway customers were directed to look for an email from WaterDistrict-MMIA@starnik.net, dated November 10, 2025.
- Use your account-specific registration link or security code from your current statement, as instructed by the portal.
- Complete the requested identity and account verification.
- Create a username and password.
- Sign in and verify that your Parkway Utility District account appears correctly.
Forgot Your Password or Username?
The official login screen provides separate recovery links:
- Open the Resident Portal login page.
- Select Forgot Password? or Forgot Username?.
- Follow the account verification and recovery instructions.
- Contact MMIA if your email address or account information is no longer accessible.
Set Up or Re-Enroll in Automatic Water Bill Payments
Automatic payment enrollment did not simply continue unchanged through the November 2025 billing system transition. Customers who previously used AutoPay were instructed to reenroll.
- Sign in to the new Starnik customer portal.
- Open the available automatic payment or recurring payment settings.
- Select an accepted bank-account or card payment method.
- Enter the requested payment information.
- Review the authorization, applicable fees and withdrawal schedule.
- Save the enrollment confirmation.
- Check whether your current bill will be covered by the new enrollment. If not, make a separate manual payment.
MMIA also references a bank draft enrollment application on the back of eligible water bills. See the official payment instructions or call customer service for the current process.
Other Ways to Pay Parkway Utility District Water Bills
Customers who prefer not to use online payments can pay by mail or through the water operator’s office.
| Payment Method | Instructions |
|---|---|
| Online | MMIA Starnik Resident Portal |
| Parkway Utility District, P.O. Box 9, Spring, TX 77383 | |
| In person | 19333 Haude Road, Spring, TX 77388, Monday–Friday, 9 AM–5 PM |
| Office drop slot | 24-hour check or money-order drop slot next to the center entrance doors. |
| District drop box | 12843 Tidwell Road, Houston, TX 77044, as listed in the district’s payment information. |
| Automatic payments | Enroll through the MMIA billing system or use the operator’s applicable bank draft arrangement. |
Mailing a Water Bill Payment
Parkway Utility District
P.O. Box 9
Spring, Texas 77383
Make the check payable to Parkway U.D. and include the account number or payment coupon so the payment can be credited correctly.
How to Start New Water Service in Parkway Utility District
If you are moving into Parkway Forest, Sierra Ranch, Stonefield or Sunrise Pines, confirm whether your address is served by Parkway Utility District before submitting an application.
New Water Account Application
- Open MMIA’s official New Service page.
- Download the New Service Application.
- Complete the application and signed service agreement.
- Prepare a copy of your closing documents if you own the property, or a signed lease if you are renting.
- Include a valid driver’s license or other accepted photo identification.
- Email the completed documents to billing@mmia.co.
- After sending the documents, call 281-651-1618 to pay the required new-service fees.
- Confirm the planned service activation with MMIA.
How Much Is the New-Service Deposit?
The current online instructions do not provide one verified Parkway-specific deposit amount applicable to every applicant. Contact MMIA at 281-651-1618 to confirm your required deposit, connection charge and acceptable payment method.
Stop Water Service When Moving Out
MMIA provides an online cancellation request form. It requires your contact information, service address, requested cancellation date and forwarding address.
- Open MMIA Cancel Your Service.
- Enter your name, email address and contact phone number.
- Provide the service address where water should be stopped.
- Select the requested cancellation date.
- Enter the forwarding address for any final correspondence.
- Submit the request.
- Wait for an MMIA customer service representative to confirm and finalize cancellation.
Water Billing Questions, Past-Due Balances and High Bills
Parkway Utility District customer accounts are handled by MMIA. The operator provides a separate billing inquiry form for routine account questions.
How to Submit a Billing Question
- Open MMIA Billing Questions.
- Enter your name and email address.
- Provide the Parkway water account number and contact phone number.
- Explain the disputed charge, payment issue or question.
- Submit the form and retain a copy of your message.
Why Did Your Water Bill Increase?
Before assuming a billing error, compare the current and previous consumption readings. A higher bill can result from increased use, leaking plumbing, irrigation activity, an unpaid prior balance or applicable rate and fee changes.
- Check toilets for continuous running after flushing.
- Inspect outdoor faucets, hose connections and irrigation systems.
- Look for wet patches near underground water lines.
- Compare actual gallons used with earlier statements.
- Review the meter reading dates and any account adjustments.
- Ask MMIA to explain unexplained usage or charges.
For a meter that appears to record usage while all water-consuming devices are off, use MMIA’s water meter guidance or request operator assistance.
Report Water Main Breaks, Sewer Odors and Service Outages
Parkway Utility District directs customers to MMIA for serious water and wastewater service problems.
24-Hour Water & Sewer Emergency Number
Water operator: M. Marlon Ivy & Associates, Inc.
After-hours calls are handled through the operator’s answering and on-call response arrangements.
When Should You Call?
- Broken water main or visible water line leak
- Sudden loss of water pressure
- Unexpected water service interruption
- Discolored water
- Strong sewer odor
- Open manhole or damaged sewer infrastructure
- Lift station alarm or suspected sewer system problem
Provide the location, time the problem began and any safety concerns. Avoid entering flooded excavations, opening manholes or attempting to repair utility-owned equipment.
Get Parkway Utility District Water Alerts
Parkway Utility District offers text and email alerts for district news and important service updates.
Sign Up by Text
- Open your phone’s messaging app.
- Enter 797979 as the recipient.
- Type PUD in the message field.
- Send the message and follow any confirmation instructions.
You can also find email alert registration from the district’s official website or MMIA Parkway UD information page.
Text alerts are informational. For a serious water or sewer emergency, call MMIA directly instead of waiting for a notification.
Parkway Utility District Service Area in Northeast Houston
MMIA identifies the following neighborhoods within Parkway Utility District:
- Parkway Forest
- Sierra Ranch
- Stonefield
- Sunrise Pines
The district operates in the northeast Houston area of Harris County. Some neighboring subdivisions are served by other municipal utility districts, even when they have similar Houston mailing addresses.
To confirm your provider, check the district name on your water bill or contact MMIA with the exact service address.
Parkway Utility District Contact Information and Local Offices
Water Operator – MMIA
19333 Haude Road
Spring, TX 77388
Customer service: 281-651-1618
Email: billing@mmia.co
Office payment hours:
Monday–Friday, 9 AM–5 PM
District Meeting Location
12843 Tidwell Road
Houston, TX 77044
The district uses this location for public meetings and lists a water-payment drop box here.
Other District-Related Contacts
| Service | Contact |
|---|---|
| Water billing / operator | 281-651-1618 |
| District tax assessor-collector | Assessments of the Southwest 281-482-0216 |
| Trash collection | Best Trash 281-313-2378 |
| Harris County Constable Precinct 3 | 281-471-4797 |
For a routine district administration inquiry, use the official Parkway Utility District contact page.
Parkway Utility District Water FAQs
What is the official Parkway Utility District water bill payment website?
Use mmia.starnik.net, the Starnik Resident Portal linked from Parkway Utility District’s official website.
What is the water billing customer service number?
Call M. Marlon Ivy & Associates at 281-651-1618 for billing, payments, new service and account assistance.
How do I create a new Starnik account?
Open the Starnik Resident Portal, select Sign Up and follow the enrollment instructions using your unique account registration information.
Why can’t I use my old water payment login?
MMIA transitioned to a new Starnik billing system in November 2025. Customers may need to establish an account in the replacement portal.
Do I need to enroll in AutoPay again?
Customers previously enrolled in automatic payments were specifically instructed to reenroll through the new billing portal after the transition.
What are the online payment fees?
MMIA lists a possible 3% card transaction fee and $1 electronic-check fee. Check the payment portal for the fee applicable to your transaction.
Where can I mail my Parkway water bill payment?
Mail the payment to Parkway Utility District, P.O. Box 9, Spring, TX 77383. Include your account number and make the check payable to Parkway U.D.
How do I start water service?
Complete MMIA’s New Service Application, email the required documents to billing@mmia.co, then call 281-651-1618 to pay the required fees.
How do I cancel Parkway Utility District water service?
Submit the cancellation form at MMIA Cancel Service. A representative will contact you to finalize the request.
What should I do if my water bill is past due?
Call MMIA at 281-651-1618. The operator specifically directs delinquent-account customers to call instead of relying on the routine online billing inquiry form.
What number handles water emergencies?
Call 281-651-1618. MMIA provides an after-hours answering and on-call response process for emergencies.
How can I receive district service alerts?
Text PUD to 797979 to register for district text alerts, or use the email signup option on the official district website.