Ormond Beach, Florida • Water, Sewer & Utility Billing
Pay Your Ormond Beach Water Bill, Access Your Account & Contact Customer Service
Need to pay your Ormond Beach water bill or get help with a billing problem? The City of Ormond Beach provides online payments, account management, automatic bank drafts and customer service for water, sewer and other municipal utility charges.
You can make a guest payment without registering. If you need a copy of an old bill, want to manage several accounts or prefer e-Billing, use the city’s registered customer portal.
386-610-0450
Monday–Friday, 8 AM–5 PM
386-610-0700
Water leaks, sewer backups and road emergencies
22 South Beach Street
Ormond Beach, FL 32174
How to Pay an Ormond Beach Water Bill Online
The city uses Municipal Online Services for utility payments. Customers can choose Quick Pay for a one-time payment or register to manage their bills and payment settings.
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Open the official payment portal.
Visit Ormond Beach Utility Billing. -
Select Quick Pay.
If you only need to pay your current bill, choose Quick Pay. Registration is not required. -
Enter your utility account number.
Use the number on your latest statement. Carefully enter any required customer or identifying information shown by the portal. -
Find your bill.
Review the account information and outstanding balance before continuing. -
Choose an accepted card.
The city’s payment system lists Visa, Mastercard and Discover. Confirm the payment options currently displayed. -
Check your billing ZIP code.
The portal requires ZIP-code validation for credit-card transactions. The ZIP code must match the one associated with your card. -
Submit and save your receipt.
Keep the confirmation number and payment date until the balance is updated.
Credit Card Declined Because of ZIP Code?
Ormond Beach introduced billing ZIP-code validation for credit-card payments. If an existing saved card fails:
- Open the saved payment information in your online account.
- Check that the billing ZIP code matches the card issuer’s records.
- Update incorrect card billing details through the portal if permitted.
- Try again only after correcting the information.
- If the problem continues, contact the card issuer or Utility Billing at 386-610-0450.
A payment decline does not necessarily mean the utility account number is incorrect.
Ormond Beach Water Utility Login and Account Registration
Registered customers can view account information, manage payments and access e-Billing through the newer city utility payment portal.
Log In to an Existing Account
- Open the Ormond Beach account portal.
- Select Sign In / Register.
- Enter your registered username or email address.
- Follow the current identity verification instructions.
- Review your bills, payment history and account information after signing in.
New Customer Registration
- Choose Sign In / Register on the utility billing portal.
- Select the new account registration option.
- Enter the requested account and contact information.
- Confirm your email address through the verification message.
- Follow the instructions to associate your city utility account.
The account system uses an identity service provided through Tyler Technologies. An email from identity.tylerportico.com may be legitimate when you have initiated account verification.
Forgot Your Password?
On the portal sign-in screen, enter your username or email and use the password recovery option. If you registered using Google, Microsoft, Apple or Facebook sign-in, follow that provider’s recovery process.
Other Ways to Pay Your Ormond Beach Utility Bill
Customers can pay by telephone, mail, at City Hall or by automatic bank draft. The best method depends on how soon the payment needs to be credited.
| Payment Method | How to Pay | Important Detail |
|---|---|---|
| Online Quick Pay | Official portal | One-time payment without login. |
| Registered account | Municipal Online Services | Account access, e-Billing and recurring card payments. |
| Telephone | 386-610-0450 | Call Utility Billing to make a one-time card payment. |
| In person | 22 South Beach Street | Cash, check and credit card payments accepted. |
| PO Box 217, Ormond Beach, FL 32175-0217 | Check or money order. | |
| After-hours drop box | City Hall parking lot | Check or money order only. Next-business-day credit. |
| Automatic bank draft | Enroll with Utility Billing | Automatic withdrawal from checking or savings. |
Water Bill Payment Mailing Address
City of Ormond Beach Utility Billing
P.O. Box 217
Ormond Beach, FL 32175-0217
Include your utility account number and payment coupon. The payment address differs from the general departmental mailing address, so use the official payment address on your statement.
Where Is the After-Hours Payment Drop Box?
The city’s drive-by payment drop box is in the driveway median behind the Finance Department at Ormond Beach City Hall, 22 South Beach Street.
Only checks and money orders should be deposited. Do not leave cash.
Ormond Beach Water, Sewer and Utility Rates in 2026
The City of Ormond Beach publishes separate residential rates for properties inside and outside city limits. Customers may also have garbage, recycling and stormwater charges on their monthly bill.
Residential Water and Sewer Rates
| Service / Usage | Inside City | Outside City |
|---|---|---|
| Water base: 0–2,000 gallons | $18.45 | $27.67 |
| Water: 3,000–6,000 gallon tier, per 1,000 gallons | $4.38 | $6.57 |
| Water: 7,000 gallons and above, per 1,000 gallons | $5.20 | $7.80 |
| Sewer base: 0–2,000 gallons | $22.83 | $34.25 |
| Sewer additional consumption, per 1,000 gallons | $5.87 | $8.81 |
Additional Published Monthly Charges
| Service | Published Amount |
|---|---|
| Basic residential garbage | $28.90 |
| Recycling | $8.11 |
| Stormwater | $11.00 |
| Reclaimed / effluent reuse where available | $16.00 |
These amounts come from the city’s currently published residential schedule. Individual bills depend on usage, address, applicable service charges and account conditions. Commercial and multi-unit properties may have different rates.
Check the official Ormond Beach rate schedule
Late Fees and Reconnection Charges
| Charge | Published Rule |
|---|---|
| Late payment | 10% of unpaid balance after 20 days from billing date |
| Account delinquency | Unpaid after 30 days; service may be disconnected |
| Weekday reconnection, 7 AM–4:30 PM | $15 |
| After-hours, weekend or holiday reconnection | $50 |
| Collection visit when payment is made at location | $15 |
| Service transfer or vacation reconnection | $15 |
| After-hours emergency service call to residence | $50 where applicable |
If a late-fee deadline falls on a weekend or holiday, the city requires payment by the preceding business day to avoid the charge.
How to Start, Stop or Transfer Water Service
The city accepts new utility-service applications in person, by email or by mail. The online payment portal is for billing and account access; it should not be confused with the application procedure.
Starting a New Water Account
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Open the city’s Utility Billing page.
Visit Ormond Beach Utility Billing. -
Find the utility service application.
Select the resource labeled Utility Services Application to Start Service. -
Complete the required information.
Prepare the service address, applicant identification details, contact information and requested starting date. -
Review the deposit requirements.
Ask Utility Billing about the deposit applicable to your service address and account classification. -
Submit the application.
The city accepts applications in person, by email or by mail. Confirm which supporting documents must accompany the form. -
Confirm service activation.
Contact Utility Billing to verify the application has been processed and your requested connection date is approved.
Moving or Transferring Your Account
Notify the Utility Billing Office when moving to another property, closing an account or requesting temporary disconnection.
Have your customer number, current service address, move-out date, new address and forwarding contact information ready.
Utility Deposit Refunds
Ormond Beach states that customers who make timely monthly payments for 24 consecutive months may receive their deposit back as a credit to the utility account.
If an account later becomes delinquent after the deposit has been credited, the customer may be required to reestablish the deposit at the then-current amount.
Set Up Automatic Utility Bill Payments
Ormond Beach offers automatic bank drafting from checking or savings accounts. The city also supports recurring credit-card payments through the online portal.
Automatic Bank Draft Enrollment
- Visit the official Utility Billing page.
- Open the Automatic Bank Drafting resource.
- Complete the enrollment instructions and bank authorization.
- Submit the request using the accepted method.
- Confirm when the first draft will begin.
- Review future statements to confirm payments are processing correctly.
The city states that bank drafts occur approximately 20 days after the billing date. Customers continue receiving statements showing the amount due and expected draft date.
Recurring Card Payments
Sign in through Municipal Online Services and use the current recurring payment options.
Common Ormond Beach Water Billing Problems and Solutions
Need More Time to Pay Your Utility Bill?
Ormond Beach allows customers to request a payment extension, but approval is not automatic and the request cannot be completed by telephone.
- Send an email to customerservice@ormondbeach.org.
- Include your full name and service address.
- Provide your utility account number and customer number if available.
- State the date you expect to make the payment.
- Wait for the city’s email response confirming whether the extension has been approved.
If you cannot email the office, visit City Hall and request the payment extension form.
Water Disconnected for Nonpayment
Ormond Beach states that an account may be subject to service disconnection if it remains unpaid after the applicable delinquency period.
- Check the total outstanding balance on your statement or account.
- Contact 386-610-0450 to confirm any collection or reconnection charge.
- Pay the full required balance using an approved method.
- Keep the payment receipt and confirmation number.
- Contact the department to confirm restoration arrangements.
The published weekday reconnection charge is $15 during 7 AM–4:30 PM. After-hours, weekend and holiday reconnections carry a published $50 charge.
Water Bill Suddenly Higher Than Normal
Start by comparing the current water consumption with the previous two or three months. Look for dripping fixtures, running toilets, irrigation equipment, pool-filling systems and underground plumbing leaks.
The city applies higher per-gallon water charges after customers pass the lower consumption tiers. Therefore, a larger increase in the bill can accompany a comparatively smaller increase in water consumption.
How to Check for a Possible Hidden Leak
- Turn off faucets, irrigation equipment and water-using appliances.
- Observe the water meter without opening or altering city-owned equipment.
- Look for unexplained movement or a leak indicator when no water should be in use.
- Check toilets, outdoor faucets and visible plumbing.
- Have a qualified plumber inspect suspected underground or concealed leaks.
- Contact Utility Billing if the usage appears inconsistent with the meter reading.
Water or Sewer Emergency
For a water main break, public water leak, sewer backup or related road emergency, call the city’s 24-hour emergency line at 386-610-0700.
Provide the nearest street address or intersection, when the problem began, and whether the issue affects a building, roadway or multiple properties.
Do not operate public water valves or enter contaminated water. For a life-threatening emergency, call 911.
Ormond Beach Watering Restrictions and Local Water Conservation
Ormond Beach follows landscape irrigation restrictions associated with the St. Johns River Water Management District. The normal schedule changes between Daylight Saving Time and Eastern Standard Time.
Normal Daylight Saving Time Schedule
| Property | Normal Watering Days |
|---|---|
| Odd-numbered residential address or no address | Wednesday and Saturday |
| Even-numbered residential address | Thursday and Sunday |
| Nonresidential property | Tuesday and Friday |
Normal Eastern Standard Time Schedule
| Property | Normal Watering Day |
|---|---|
| Odd-numbered residential address or no address | Saturday |
| Even-numbered residential address | Sunday |
| Nonresidential property | Tuesday |
Under the normal local restrictions, irrigation is prohibited between 10 AM and 4 PM. Watering is also limited to no more than three-quarters of an inch per irrigation zone and no longer than one hour per zone, subject to applicable exceptions.
Reduce Water Use With a Low-Flow Toilet
Ormond Beach publishes a low-flow toilet rebate program offering a $50 rebate to qualifying customers.
Visit the city’s billing resources and select the low-flow toilet rebate information. Review current eligibility before purchasing or replacing a fixture.
Ormond Beach Utility Billing Office, Email and Directions
City of Ormond Beach Utility Billing
22 South Beach Street
Ormond Beach, FL 32174
Billing and customer service: 386-610-0450
Water/sewer emergency: 386-610-0700
General billing email: ubonline@ormondbeach.org
Payment extension email: customerservice@ormondbeach.org
Hours: Monday–Friday, 8 AM–5 PM
If mailing a utility payment, use PO Box 217, Ormond Beach, FL 32175-0217, rather than the physical City Hall address unless your statement instructs otherwise.
Ormond Beach Water Utility Frequently Asked Questions
What is the Ormond Beach water bill payment website?
The official payment portal is Ormond Beach Municipal Online Services. Customers can select Quick Pay or register for online account management.
Can I pay my Ormond Beach water bill without logging in?
Yes. The city’s Quick Pay option allows customers to pay without registration using the utility account information requested by the portal.
What is Ormond Beach Utility Billing’s phone number?
Call 386-610-0450 during customer service hours, Monday through Friday, 8 AM–5 PM.
What is the emergency water and sewer phone number?
The city’s 24-hour emergency line is 386-610-0700 for water leaks, sewer backups and related road emergencies.
How can I reset my utility account password?
Open the Municipal Online Services login, enter your email or username and follow the password recovery option. Customers using a social sign-in provider should follow that provider’s recovery procedure.
What is the Ormond Beach water bill late fee?
The city’s published policy imposes a 10% late charge on unpaid balances after 20 days from the billing date.
Can I get a utility payment extension by phone?
No. The city requires extension requests by email to customerservice@ormondbeach.org or through a form available at the billing office. Approval is not automatic.
How much does Ormond Beach charge to reconnect water?
The published fee is $15 during specified regular weekday hours and $50 after hours, on weekends or on holidays. Outstanding balances and other applicable charges must also be paid.
Can I pay my water bill at City Hall?
Yes. Cash, check and credit-card payments are accepted at 22 South Beach Street during office hours. A separate after-hours drop box accepts checks and money orders.
Does Ormond Beach have automatic water bill payments?
Yes. Customers can enroll in automatic checking or savings account drafts. The online portal also provides recurring card payment options.
How do I apply for new water service?
Download the Utility Services Application from the city’s billing page and submit it in person, by email or by mail with the required information.
Does Ormond Beach provide water outside city limits?
Yes. The city also serves some mainland and peninsula properties north of city limits. Contact Utility Billing to confirm whether your exact address is eligible.
Official Ormond Beach Water Utility Resources
- City of Ormond Beach Utility Billing Department
- Official Water Bill Login and Quick Pay
- Online Payment and Extension FAQs
- Account Login and Registration Help
- Official Water Rates, Deposits and Service Policies
- Ormond Beach Water Department and Water Quality
- Public Works, Emergencies and Service Notices
- Finance and Utility Billing Contact Directory
- Official Regional Watering Restrictions
Official sources reviewed October 24, 2026. Rate tables reflect the city’s published residential schedule. Billing procedures, fees, watering restrictions and service notices may change.