Odessa Water Utilities 2026: Bill Pay, Login & Phone

How to Pay an Odessa Water Bill Online

The City of Odessa uses an authorized Paymentus system for online payments. Customers can choose a one-time payment or the customer portal for managing their utility accounts.

1. Open the official bill payment page. Visit City of Odessa Pay Your Utility/Water Bill.
2. Choose One Time Payment. If you only need to make a payment, select the one-time Paymentus portal linked on the page.
3. Enter the requested account details. Keep your latest water bill nearby. The city identifies separate customer and account numbers on its statements.
4. Check the balance. Confirm you have selected the correct service address and account before proceeding.
5. Select a payment method. The online system supports bank-account and credit or debit card payments. Review the convenience fee displayed by the processor.
6. Submit the transaction. Double-check the amount and payment method before authorizing payment.
7. Save confirmation. Keep the electronic receipt until your payment appears on the account.

Odessa Water Utility Customer Portal Login

Customers who want ongoing account access should choose Customer Portal rather than the one-time payment option. The city links both options directly from its Billing and Collection website.

1. Open the official Billing and Collection page.
2. Select Customer Portal near the beginning of the page.
3. Sign in with your registered credentials or follow the registration instructions if you are a new user.
4. Provide the requested account information to connect your Odessa utility service.
5. Review billing and payment details available for your account.
6. Follow the portal instructions to manage eligible payment preferences or automatic payments.

Cannot Log In?

Check whether you opened the City of Odessa’s authorized Paymentus portal rather than a similar-looking utility payment website. Make sure you are using the credentials for that payment service.

If you cannot access your account, email bcemail@odessa-tx.gov with your name, service address or account number, phone number and a short explanation. The city asks customers to allow up to five days for an email response.

For urgent payment questions, call 432-335-3204 instead.

Pay Your Odessa Water Bill by Phone

The official City of Odessa payment phone number is 432-335-3204. The city’s automated system provides both English and Spanish options.

1. Dial 432-335-3204.
2. Press 1 for English or 6 for Spanish.
3. Press 1 for Account Information.
4. Enter your customer number and account number as requested.
5. Press 1 to pay with Visa, MasterCard or American Express, or press 2 to pay by personal check.
6. Review the payment amount and follow the remaining prompts.
7. Write down the confirmation number.

Odessa Utility Payment Methods and Office Hours

Where Is the 24-Hour Payment Kiosk?

The payment kiosk is located on the south side of Odessa City Hall, 411 W. 8th Street. It operates 24 hours a day, seven days a week.

Customers can use cash, check or card and must provide the account information requested by the kiosk.

Get directions to Odessa City Hall

Odessa Water Bill Late Fees and Payment Plans

The city states that a 5% delinquent fee is added when an account remains unpaid 25 days after the billing date.

Your bill may contain separate information about due dates, past-due balances and service interruption. Read the dates printed on your own statement rather than assuming every customer has the same payment deadline.

What If You Cannot Pay the Full Bill?

1. Check the current balance and the date shown on your statement.
2. Call 432-335-3204 before the account becomes delinquent or service is interrupted.
3. Ask whether a payment plan is available for your account.
4. Confirm the amount and dates required under any approved arrangement.
5. Keep a record of your agreement and payment confirmations.

The city specifically directs customers seeking a payment plan to bcemail@odessa-tx.gov.

An email request by itself is not confirmation that the city has approved an arrangement or suspended collection activity.

Odessa Water and Sewer Rates: What Customers Pay in 2026

Odessa water bills can contain a fixed service charge, tiered water-consumption charges, sewer service, solid waste and stormwater fees. Charges depend on your account classification and whether the property is inside or outside city limits.

The city’s online Billing and Collection page and its April 2026 fee schedule contain different published rate figures. For an account-specific 2026 calculation, the effective schedule and billing period should be confirmed with the city rather than treating the older online table as definitive.

Residential Water Billing Basics

• Water minimum: The city’s published billing table includes the first 2,000 gallons in the monthly minimum charge.
• Additional usage: Consumption above the minimum is subject to per-1,000-gallon charges.
• Rate tiers: Higher consumption bands may have different rates.
• Outside-city service: The city describes rates outside its limits as 1.5 times the comparable inside-city rate.
• Other charges: Applicable sewer, trash, stormwater and surcharge amounts may be billed separately.

Example of Published 2026 Fees

The city’s April 1, 2026 fee schedule lists the following:

These figures are from the published April 2026 fee schedule and do not by themselves calculate the total due on a specific customer’s bill. Confirm which rate schedule applies to your bill’s service period.

The same schedule lists a 4.50% credit/debit card convenience fee, minimum $2.50, and a $1.95 eCheck fee. These are processor charges; the amount displayed at checkout should be reviewed before submitting payment.

Sources: City Billing and Collection and April 2026 City Fee Schedule (PDF).

How to Start Water Service in Odessa

If you are moving into a home or rental property served by the City of Odessa, the Billing and Collection Department handles new utility accounts.

1. Open the new-service form. Visit the official Utility Service Agreement.
2. Enter the service address. Use the full property address and requested service information.
3. Complete the account holder’s information. Supply the contact and identification information requested by the city.
4. Review the account agreement. Check the terms, required declarations and applicable fields before submission.
5. Submit the request. Follow the online form instructions. Contact Billing and Collection if additional verification or payment is required.
6. Confirm the deposit. Ask the city which deposit and new-service fee apply to your situation.
7. Verify activation. Confirm the service-start date and whether any additional action is necessary.

New-Service Deposits and Fees

The city’s Billing and Collection page lists these amounts:

These are the city’s listed figures. Deposits may depend on customer classification, credit qualification and the type of service requested.

How to Transfer or Stop Odessa Water Service

If you are leaving your residence, contact the billing department before moving. Service is not necessarily discontinued automatically when a new tenant or buyer takes possession.

1. Find the account number and service address on your latest bill.
2. Decide the date on which service should end or transfer.
3. Call 432-335-3204 or contact bcemail@odessa-tx.gov.
4. Provide the requested verification and forwarding information.
5. Ask whether a final meter reading, deposit adjustment or remaining payment is required.
6. Keep written confirmation of the request.

The city’s published transfer fee is $15. Confirm whether additional service charges apply before completing the change.

Odessa Water Utility Discounts for Seniors and Residents With Disabilities

Odessa publishes a reduced-rate category for qualifying senior residential customers and residents with eligible disabilities.

According to the city, customers may qualify when:

• They are at least 65 years old or have a qualifying disability.
• The applicant’s name appears on the utility account.
• The service address is their residence.
• They provide the necessary proof and complete the required application.

How to Request the Reduced Rate

1. Call 432-335-3204.
2. Ask about the senior or disability water and sewer rate.
3. Confirm the eligibility documents required for your situation.
4. Complete the city’s application process.
5. Ask when an approved reduced rate would appear on the account.

A reduced rate is not automatically applied just because an account holder reaches age 65. The city’s stated qualification and documentation process must be completed.

Odessa Water Leaks, Main Breaks and After-Hours Emergencies

Odessa separates account billing from water-system operations. The billing department handles payments and account problems, while the Utilities Department manages infrastructure, distribution and water service issues.

What to Do if You Have No Water

1. Check whether every tap is affected or only one fixture.
2. Ask nearby neighbors whether they are experiencing the same issue.
3. Check for a city notice about a water main break or scheduled work.
4. If a public water line or municipal service issue is suspected, contact the Water Distribution Department.
5. For after-hours emergencies, call 432-335-3318.

Official department information: City of Odessa Utilities.

Local Water Billing and Conservation Tips for Odessa Residents

1. High Outdoor Water Use Can Increase Bills

Odessa’s hot, dry Permian Basin climate can increase outdoor watering needs, especially during the summer. A leaking sprinkler line, incorrectly programmed irrigation system or unattended hose can cause a sudden rise in water consumption.

The city published a water-conservation guide in June 2026 encouraging residents to inspect irrigation equipment, take shorter showers and check bills for unexplained usage spikes.

Read Odessa’s 2026 Smart Water Living Guide.

2. Understanding Your Water Meter

The city’s Billing and Collection guidance says water meters are read monthly and that consumption is billed in units of 1,000 gallons. The city explains that meter readings are taken left to right, excluding the final three digits representing smaller quantities.

If your bill seems unusually high, compare the current and previous readings. Do not remove seals or tamper with the city-owned meter.

3. Water Taste or Odor Changes

In July 2026, Odessa reported a temporary change in drinking-water taste and odor related to naturally occurring minerals in water supplied by the Colorado River Municipal Water District. The city stated that its testing showed the water met applicable safety standards at that time.

That historical notice does not establish current conditions. For any new odor, discoloration or suspected contamination, check active city notices and contact the Utilities Department at 432-335-4627.

Official July 2026 water-quality notice.

4. West Odessa May Have a Different Utility

The Ector County Utility District serves portions of the West Odessa area. Its customer portal, contact numbers and payment fees are separate from the City of Odessa’s system.

If your bill says Ector County Utility District, use ECUD’s official website or call 432-381-5525, rather than paying through the City of Odessa portal.

Odessa Water Utility Frequently Asked Questions

Official Odessa Water Utility Resources

• City of Odessa Online Utility Bill Payment
• Customer Portal, Rates and Billing Office
• New Utility Service Agreement
• Utilities Department and Emergency Contacts
• 2026 Odessa Water Conservation Guide
• Ector County Utility District — West Odessa