Pleasanton Water Utility Bill 2026: Bill Pay, Login & Phone

How to Pay Your Pleasanton Water Utility Bill Online

The City of Pleasanton uses the SEW customer portal for utility payments and account management. You can pay without registering or create an account to access additional features.

1. Open the official portal. Visit Pleasanton Water Customer Portal.
2. Choose Pay Bill. Select the payment option on the portal homepage. Registration is not required for a one-time payment.
3. Prepare your account information. You will need your water account number, customer number and phone number registered to the account.
4. Find your bill. Enter the requested details and review the displayed balance and service account.
5. Choose a payment method. The city supports ACH bank payments, Google Pay, Apple Pay, credit cards and debit cards through its online payment service.
6. Review the payment total. Credit and debit card transactions carry a 2.5% convenience fee. ACH transactions do not have this fee.
7. Submit the transaction. Confirm the amount and save your payment confirmation or receipt.

Pleasanton Water Login, Registration and Paperless Billing

A registered account allows Pleasanton customers to manage utility services without entering billing details for every visit.

Create Your Customer Portal Account

1. Visit Pleasanton Water Portal.
2. Select the registration option for new users.
3. Provide the requested personal and account information.
4. Use the account number and customer number printed on your bill when prompted.
5. Complete the account verification steps.
6. Sign in to access billing, payments and consumption information.

If registration fails, confirm that the telephone number matches the one the city has on file. Call Customer Service if your contact details need to be corrected.

Switch to Paperless Water Bills

The city provides two ways to choose electronic billing.

1. During registration, choose your preferred paper or paperless billing option.
2. If already registered, sign in and open the Account menu.
3. Select Account Information.
4. Find My Home and open the three-dot menu.
5. Select Edit Bill Type.
6. Choose the preferred billing format and save.

The portal sends an automated confirmation email after the billing preference is updated.

Set Up Automatic Payments

Customers can enroll in automatic utility bill payments and schedule a transaction up to 10 days before the due date.

1. Sign in to the official customer portal.
2. Open the available Auto Payment enrollment option.
3. Choose a supported payment method.
4. Review the authorization and payment schedule.
5. Save the enrollment and confirm it is active.

Check your next statement before assuming the new automatic payment arrangement is working.

All Pleasanton Water Bill Payment Methods

Pay Your Water Bill by Phone

1. Call 925-931-5500.
2. Select option 1 for automated payments.
3. Enter your utility account number and customer number.
4. Follow the instructions for a Visa or Mastercard payment.
5. Review the amount and applicable card fee.
6. Keep the confirmation number.

The automated payment service is available 24 hours a day, seven days a week.

Mailing Address for Utility Payments

City of Pleasanton
Attention: Utility Billing
P.O. Box 101732
Pasadena, CA 91189-1732

This is the city’s payment processing center address, not its customer service office. Include the account information and payment coupon when mailing a check.

Start or Stop Pleasanton Water Service

The city allows customers to request new water service or close an existing account through its Pleasanton Water Portal.

Start Water Service at a New Address

1. Open the official utility billing page.
2. Select Start/Stop Service.
3. Choose the option to start service.
4. Enter the requested service address and applicant details.
5. Provide your preferred connection date and any additional information requested.
6. Submit the application.
7. Watch for a follow-up telephone call from Customer Service to complete the process.

If you do not receive a call within two business days, contact 925-931-5500.

New Service Fees and Deposits

The $200 residential deposit applies to customers without prior City of Pleasanton water account history. Deposits are refundable under the city’s conditions.

If the account remains in good standing for one year, the deposit may be applied to the account. When service closes, it can be applied to the final bill, with an eligible remaining balance refunded.

Stop Service When Moving Out

Use the same Start/Stop Service option. Have your existing account information, final service date and forwarding address available.

Confirm that your request has been completed and ask how the final bill and any deposit balance will be handled.

Understanding Pleasanton’s Water and Sewer Charges

Pleasanton normally bills customers approximately every eight weeks, so residents generally receive a bill every two months rather than every month.

The city operates eight geographic billing groups. Actual billing intervals commonly vary from 56 to 63 days.

What Appears on Your Utility Bill?

• City water charges: Fixed service costs and consumption-based charges.
• Zone 7 water charges: Costs associated with treated water supplied to the city.
• Local sewer charges: Collection-system services operated by Pleasanton.
• Regional wastewater treatment: Applicable charges passed through from Dublin San Ramon Services District or the City of Livermore.
• Other services: Irrigation or recycled-water charges where applicable.

These separate components help explain why a Pleasanton water bill may contain several water and sewer line items rather than one flat charge.

Important 2026 Water Rate Update

The Pleasanton City Council adopted new water rates on October 7, 2025, with the updated four-year rate schedule beginning January 1, 2026.

The city purchases 100% of its drinking-water supply from Zone 7 Water Agency. Its water rates therefore reflect both local distribution costs and regional treated-water supply charges.

For current rate tables, meter-size charges and water-usage tiers, visit the official Pleasanton Water Rates page.

The exact cost of your bill depends on the meter size, usage, billing interval and applicable rate components. Avoid estimating the total from a single price per gallon.

Pleasanton Water and Sewer Bill Discount Program for 2026

Pleasanton introduced a new Utility Discount Program effective March 1, 2026, replacing its earlier senior and low-income discounts.

Eligible households can receive a 30% discount on qualifying water and sewer charges.

Who Can Qualify?

• You are enrolled in the PG&E CARE Program.
• You are an eligible Pleasanton water and/or sewer customer.
• You live in a qualifying single-family or multifamily residence.
• Your usage does not exceed 24 CCF per billing cycle.
• You provide acceptable proof of residency.
• Your utility account is in good standing.

One CCF equals 100 cubic feet of water, or approximately 748 gallons. The 24-CCF limit is therefore roughly 17,952 gallons per billing cycle.

How to Apply for the 30% Discount

1. Open the city’s official utility billing page.
2. Find the Utility Discount Program section.
3. Download the current application and review eligibility.
4. Prepare proof of Pleasanton residency.
5. Provide documentation showing active enrollment in PG&E CARE. A recent PG&E statement showing CARE participation may be accepted if the name and address match.
6. Submit the completed application and required documents.
7. Contact the city if you need to verify receipt or eligibility.

Where to Submit the Application

Email: UtilityDiscount@cityofpleasantonca.gov

Mail:
City of Pleasanton Public Works Department
Utility Discount
P.O. Box 520
Pleasanton, CA 94566-0802

In person or drop box:
3333 Busch Road
Pleasanton, CA 94566

If you are not enrolled in PG&E CARE, visit PG&E CARE or call 1-866-743-2273 to learn about eligibility.

High Pleasanton Water Bill? Check Usage and Leak Alerts

Pleasanton uses advanced water metering technology that allows residents to track consumption and identify unusual water-use patterns.

If your bill is unexpectedly high, review usage data before assuming that the new rate schedule is the only cause.

How to Turn On Leak Alerts

1. Log in to the Pleasanton Customer Portal.
2. Open the Account menu.
3. Select Notification Preferences.
4. Turn on the Leak Alert option.
5. Check that your email or other notification details are correct.

These notifications can help identify abnormal usage earlier, reducing the risk of discovering a leak only after the next bi-monthly bill arrives.

Common Causes of Higher Consumption

• Toilets that continue running after flushing.
• Outdoor irrigation leaks or excessively long watering schedules.
• Broken sprinkler heads or damaged underground lines.
• Pool filling or unusually heavy household water use.
• Undetected plumbing leaks.
• A longer billing period than the previous statement.
• Changes in fixed or variable water rates.

Request a Leak Adjustment

The city provides a Utility Bill Leak Adjustment Request process for eligible customers.

Before applying, review the city’s qualification requirements and gather any documents requested, such as repair information or evidence of the leak.

Visit the official utility billing page and find the Water Leak Adjustment Request Form.

Water Shutoff, Main Breaks and After-Hours Emergencies

For a water or sewer service problem during regular business hours, contact Pleasanton Public Works Customer Service at 925-931-5500.

For urgent after-hours problems, the city directs residents to the Pleasanton Police non-emergency dispatch line:

After-hours emergency contact:
925-931-5100

When Should You Report a Water Problem?

• A major water main break or substantial visible leak.
• Unexpected loss of water service.
• Severe water pressure problems.
• A suspected public sewer blockage or backup.
• Water-system hazards requiring city assistance.

Need Water Turned Off for Plumbing Repairs?

The city asks residents to call Customer Service approximately one to two hours before a planned repair that requires water shutoff at the meter.

A city Utilities Division representative can visit the property and operate the meter shutoff.

For current interruptions or local notices, check the service-alert information linked from the Pleasanton Water website.

Pleasanton Water Utility Customer Service Office

City of Pleasanton Public Works Department
Customer Service & Utility Billing
3333 Busch Road
Pleasanton, CA 94566

Phone: 925-931-5500
Hours: Monday–Friday, 7 AM–4 PM
Automated phone payments: Option 1, available 24/7

Get directions to the Public Works office →

Where Are Pleasanton’s Payment Drop Boxes?

The city lists check-only drop boxes at:

• Public Works: 3333 Busch Road, Pleasanton.
• City Hall: 200 Old Bernal Avenue, Pleasanton.

Do not leave cash in a payment drop box. Include identifying account information with your check.

Looking for Pleasanton, Texas Water Utilities Instead?

This guide covers Pleasanton, California, in Alameda County.

Customers in Pleasanton, Texas, should use the City of Pleasanton, TX Municipal Online Services portal rather than the California payment system.

Pleasanton, Texas customer service: 830-569-3867

Official payment portal: Pleasanton TX Utility Billing

Quick Pay: Pay Without Login

The Texas portal states that a 10% late penalty applies if the bill is not paid by 5 PM on the 10th of the month. Payment must be made by 5 PM on the 25th to avoid disconnection of service.

Frequently Asked Questions

Official Pleasanton Water Utility Resources

• Pleasanton Customer Service & Utility Billing
• Official Water Bill Payment and Account Login
• 2026 Water Rates and Rate Information
• Public Works Customer Service and Emergencies
• Water Meter Replacement and Usage Monitoring
• Pleasanton Water Conservation Programs
• PG&E CARE Assistance Program