Texarkana Water Utilities Help Desk: Pay, Call, Start Service or Report Trouble
Use this page like a fast utility desk. Pick the issue, use the official TWU route, prepare the right account details, and avoid wrong-payment, wrong-phone, or slow-posting mistakes.
Texarkana Water Utilities Quick Answer Board
| What you need | Best official action | Have ready | Do not miss this |
|---|---|---|---|
| Pay or log in | Pay My Bill / Manage My Account | Account number, service address, balance, payment method. | The payment portal includes login, register, Quick Pay, account history and make-a-payment links. |
| Pay by phone with card | 1-844-813-4729 | Account number and card details. | TWU flyer lists card phone pay; account number needed; card fee is greater of 2.5% or $1.95. |
| Customer service | 903-798-3800 or customerservice@txkusa.org | Bill, account number, payment proof, service address. | Office/lobby hours are Monday-Friday 8:00 AM-5:00 PM; drive-thru 7:30 AM-5:00 PM. |
| Water/sewer problem during business hours | 903-798-3880 | Exact location, cross street, issue type, time noticed. | TWU lists this route for sewer/water problems Monday-Friday 8:00 AM-5:00 PM. |
| After-hours leak, emergency turn-off or sewer overflow | 903-798-3850 | Address, nearest landmark, water/sewer hazard, callback number. | Use after hours for leak, emergency water turn-off, sewer overflow and urgent utility trouble. |
| Start service | Request for Service | ID, service address, start date, deposit/letter-of-credit information. | Residential deposit rules differ by Texarkana TX/AR, Leary, commercial and payment history. |
| Engineering / sprinkler meter / availability | 903-798-3829 | Address, project type, meter need, availability sheet request. | TWU Engineering handles water/sewer availability sheets and sprinkler meter questions. |
| Outages or boil notices | Sign up for text alerts | Phone number and service area. | TWU text alerts are for water outages and boil water notices in your area. |
Fast rule: if service may be disconnected, call before using mail, bank bill pay, or any slow route. Ask exactly what payment method protects service today.
Official Contact, Address, Hours and Local Service Areas
Lobby and drive-thru
Lobby: Monday-Friday, 8:00 AM-5:00 PM
Drive-thru: Monday-Friday, 7:30 AM-5:00 PM
Rate/service areas
TWU publishes separate fees/rates for Texarkana, Texas; Texarkana, AR & Mandeville; Leary; Miller County PWA; and Union.
| Local area / category | Why it matters | Best next step |
|---|---|---|
| Texarkana, Texas | Separate residential/commercial water, irrigation, sewer and inside/outside city rates. | Use the Texarkana, Texas rate page before estimating a bill. |
| Texarkana, AR & Mandeville | Separate Arkansas/Mandeville rate schedule. | Do not use Texas-side rates for an Arkansas-side service address. |
| Leary | Service/deposit rules differ; letter of credit is not accepted for Leary residential deposit waiver. | Confirm deposit and rate schedule before move-in. |
| Miller County PWA | TWU lists distinct service fees and water rates for Miller County PWA. | Check the MCPWA rate page if your address falls there. |
| Union | Separate inside/outside city limits residential/commercial rate schedule. | Confirm exact address and city-limit status. |
Official TWU links:
Pay a Texarkana Water Utilities Bill Without Guessing
ACH / Auto Draft
TWU says ACH is a free monthly draft from checking or savings on the bill due date.
Card payments
Credit/debit card payments are assessed a processor fee. TWU search snippet lists 2.5% processing fee; flyer shows greater of 2.5% or $1.95.
Start from TWU or its payment portal
Use the official TWU online services page or the txkusa payment portal. Avoid sponsored-looking bill-pay pages.
Match the account
Confirm account number, service address, customer name, amount due, and due date before submitting payment.
Check fee and posting risk
Card payments can carry a processing fee. Mail and bank bill pay may be too slow for disconnect notices.
Save proof
Keep confirmation number, date, amount, method, portal name, card/bank reference, and screenshot or receipt.
| Payment route | Official detail | Best for | Risk to avoid |
|---|---|---|---|
| Online account login | payments.txkusa.org includes login, Quick Pay, registration, Make a Payment, Account History. | Routine payments, balance review, payment history. | Wrong account or old account after moving. |
| Quick Pay | Payment portal lists Quick Pay for users without account login. | Fast payment when you have account details. | Save the confirmation number before closing the screen. |
| ACH / bank draft | TWU describes ACH as free and drafts the monthly bill amount on the due date. | Long-term customers who want automatic payment. | Autodraft may not solve an existing past-due balance unless TWU confirms. |
| Credit/debit card | Card payments carry a processor fee; TWU flyer lists greater of 2.5% or $1.95. | Online/phone card payment. | Fee and posting time; avoid duplicate payment after a pending card attempt. |
| Phone card payment | TWU flyer lists 1-844-813-4729 with account number needed. | Users who prefer phone card payment. | Call customer service first for shutoff or reconnect timing. |
| Walk-in / drive-thru | 801 Wood Street. Lobby 8:00 AM-5:00 PM; drive-thru 7:30 AM-5:00 PM, Monday-Friday. | Receipt, cash/check, documents, account questions. | Check holidays/closures before visiting. |
Water or Sewer Emergency: Use the Right TWU Number
After-hours emergency
Call: 903-798-3850
Use after hours for leaks, emergency water turn-off and sewer overflow.
Business-hours water/sewer problem
Call: 903-798-3880
TWU lists this for Monday-Friday 8:00 AM-5:00 PM water/sewer problems.
Report clearly
Give exact location, cross street, issue type, time started, visible hazard and callback number.
| Issue | What to say | Useful details |
|---|---|---|
| Street leak / main break | “Water is flowing or bubbling near [address/cross street].” | Traffic hazard, pavement damage, flow direction, time noticed, photos only if safe. |
| Emergency water turn-off | “I need emergency water turn-off at [address] due to [burst pipe/leak/flood].” | Access details, owner/tenant status, hazard, callback number. |
| Sewer backup / overflow | “Sewer is backing up/overflowing at [location].” | Avoid contact, stop using water if backup worsens, document plumber findings. |
| Fire hydrant leak or damage | “A fire hydrant is leaking/damaged near [location].” | Nearest landmark, vehicle risk, water flow, photos from safe distance. |
| Manhole issue | “There is a manhole issue at [location].” | Open/missing cover, overflow, odor, traffic risk. |
Safety note: keep children, vehicles and pets away from sewer overflow, missing covers, sinkholes, main-break water and damaged hydrants. Do not try to open or repair utility equipment.
Start Service, Deposits and Move-In Rules
Texarkana TX/AR residential
TWU’s request-for-service page says new residential customers in Texarkana Arkansas and Texarkana Texas have a $100 deposit, or may provide a letter of credit with no late payments in the last 12 months to waive the deposit.
Previous customers
Previous customers may have a deposit of $100 or $200 depending on prior pay history.
Leary / commercial
Leary residential customers have a $100 deposit and a letter of credit is not accepted. Commercial customers should call/email customer service for deposit inquiry.
| Task | Prepare | Question to ask TWU |
|---|---|---|
| Start service | Service address, start date, ID, account contact, deposit or letter of credit. | “Does this address fall under Texarkana TX, Texarkana AR/Mandeville, Leary, Union, or Miller County PWA rates?” |
| Stop service | Stop date, forwarding address, final bill instructions, deposit refund question. | “What is the final read and final bill process?” |
| Transfer service | Old address, new address, start/stop dates, account number. | “Does my deposit transfer or does the old account close separately?” |
| Commercial account | Business details, service size, tax/contact info, deposit inquiry. | “What deposit and documentation apply to this commercial service?” |
| Renter / landlord | Lease, account holder name, move date, property manager details. | “Should the utility account be in tenant, owner, or property manager name?” |
Rates, Fees and Service Areas Users Usually Confuse
Border-city warning: Texarkana-area bills are not one-size-fits-all. TWU publishes different rate pages for Texarkana, Texas; Texarkana, AR & Mandeville; Leary; Miller County PWA; and Union. Always match the exact service address before estimating a bill.
| Rate area / fee | Official detail surfaced from TWU pages | What to do |
|---|---|---|
| Texarkana, Texas residential water | TWU search result shows effective 10/1/25, infrastructure fee $1.50, 5/8" service fee $11.00, and water volume tiers starting at 0-2,000 gallons $2.75 per 1,000 gallons. | Use official Texarkana, Texas page for current inside/outside city and residential/commercial rates. |
| Texarkana, Texas outside city | Rate page includes separate outside-city residential/commercial water, irrigation and sewer schedules. | Do not use inside-city rates if the property is outside city limits. |
| Texarkana, AR & Mandeville | TWU search result shows water service fee $0.40, infrastructure fee $1.00, and minimum charge 0-2,000 gallons. | Use AR/Mandeville rate page if service address is on that side. |
| Miller County PWA | TWU page lists $250 deposit, $35 turn on/off, $50 non-pay service charge, $50 after-hours turn on, $35 reread/meter test, $25 returned check, and $50 minimum water charge. | Use Miller County PWA page if that is your service area. |
| Union | TWU search results show effective 10/1/25 water service fee $0.40 and infrastructure fee $1.00 for Union schedule. | Confirm inside/outside city and residential/commercial schedule. |
| Returned check / reread / unauthorized usage | These fees appear on area-specific rate pages and can differ by schedule. | Ask customer service which schedule applies to your account before disputing. |
Official rate pages:
Past-Due Bill, Disconnect or Reconnect Help
Before paying a shutoff notice
- Call customer service at 903-798-3800.
- Ask the exact amount needed today.
- Ask which payment method posts fast enough.
- Ask whether card/ACH fees, non-pay charge, reconnect or deposit rules apply.
- Ask whether you must call back after payment.
If water is already off
- Ask whether service can be restored same day.
- Ask whether someone must be present.
- Turn fixtures off before restoration.
- Save confirmation and agent name.
- Ask if after-hours turn-on fee applies.
High Texarkana Water Bill: Check Leaks Before Disputing
Compare usage
Compare this bill with last month and the same month last year. Check whether the change is water, sewer, irrigation or a fee.
Toilet leak
Put dye in the tank, wait without flushing, then check the bowl. Color in bowl means a likely silent leak.
Irrigation
Check sprinkler meter, hose bibs, stuck valves, pool fill, and outdoor watering timers.
Proof packet
Save meter photos, plumber invoice, parts receipt, repair date and before/after usage.
| Check | Action | Why it matters |
|---|---|---|
| Meter movement | Turn off all water if safe, then watch for meter movement. | Movement can show a hidden leak or running fixture. |
| Toilets | Dye test each toilet; check flapper, chain and overflow tube. | Toilets are common silent high-bill causes. |
| Outdoor water | Check hoses, sprinklers, irrigation lines, pool fill and damp soil. | Outdoor leaks can raise both water and irrigation usage. |
| Sewer charge | TWU customer service page explains monthly sewer charge is based on water usage. | Ask if sewer can be reviewed when leaked water did not enter the sewer system. |
| Reread / meter test | Ask whether a reread or meter test is available and whether a fee applies. | Some rate pages list reread/meter test fees, especially by service area. |
| Sprinkler meter | TWU Engineering says separate sprinkler meters can help monitor household vs watering usage. | Call Engineering at 903-798-3829 for details. |
Water Quality, Boil Notices, Free Chlorine and Alerts
Water sources
TWU annual drinking-water report sources list two surface water sources: Lake Wright Patman in Bowie County, Texas, and Lake Millwood in Little River County, Arkansas.
CCR report
Use TWU’s Annual Drinking Water Quality Report for regulated water-quality information and source-water details.
Text alerts
TWU offers text message alerts for water outages and boil water notices in your area.
| Searcher question | Direct answer | Action |
|---|---|---|
| How do I know if there is a boil notice? | Use TWU news/announcements and text alerts. Do not rely only on social posts. | Sign up for TWU text notifications and check current notices. |
| Where does the water come from? | TWU reports Lake Wright Patman and Lake Millwood as surface-water sources. | Use the Annual Drinking Water Quality Report for details. |
| Why does water taste/smell different? | TWU has issued temporary disinfection-change information involving chloramine/free chlorine conversion. | Check current notices; dialysis, aquarium and medical users should follow special guidance. |
| Brown/cloudy water | May follow flushing, main breaks, hydrant use or plumbing disturbance. | Record hot/cold tap, one faucet vs whole home, time started and photos in clear glass. |
| Service-line material | TWU has Water Service Line Inventory and map links. | Use the inventory/map if concerned about service line material. |
| Boil notice just rescinded? | Follow the official rescind notice and flushing instructions if provided. | Check TWU news before normal use after a notice. |
Engineering, Sprinkler Meters, Backflow and Construction Questions
Engineering phone
Call: 903-798-3829
Use for water/sewer availability sheet and sprinkler meter questions.
Separate sprinkler meter
TWU says separate sprinkler meters can help save money and monitor household vs watering usage.
Backflow / industrial
TWU has environmental pages for cross connection, backflow prevention, grease waste control and industrial pretreatment.
| Need | Official route | Prepare |
|---|---|---|
| Water/sewer availability sheet | Engineering Department: 903-798-3829. | Exact address, city, parcel/project details, where form should be sent. |
| Sprinkler meter | Engineering Department. | Service address, irrigation plan, existing meter/account info. |
| Digging / utility locate | Texas 811 / Arkansas 811 depending on side of service address. | Project type, location, start date, contractor info. |
| Backflow assembly testing | TWU Environmental / backflow pages. | Device type, tester details, service address, due date. |
| Grease / commercial wastewater | Grease Waste Control / Industrial Pretreatment pages. | Business type, discharge type, permit/application details. |
Outage, Boil Notice and Notification Tools
Text notifications
TWU says text alerts can notify customers about water outages and boil water notices in their area.
Hyper-Reach
TWU online services include Hyper-Reach and e-notification options.
News page
Use TWU News & Announcements for boil notices, rescind notices, disinfection changes, closures and updates.
Boil notice safety: follow the specific TWU/public-health notice for drinking, cooking, ice, baby formula, pets, brushing teeth, and when the notice is rescinded.
Map: Texarkana Water Utilities Office
| Place / route | Address / phone | Use for |
|---|---|---|
| Texarkana Water Utilities | 801 Wood Street, Texarkana, TX 75501 • 903-798-3800 | Billing, account, payment, request for service and customer-service help. |
| Business-hours water/sewer problems | 903-798-3880 | Water main leaks, sewer backups, fire hydrant leaks, manhole inquiries. |
| After-hours emergency | 903-798-3850 | Leak, emergency water turn-off, sewer overflow. |
| Engineering | 903-798-3829 | Availability sheet, sprinkler meter, water/sewer project questions. |
| Customer service email | customerservice@txkusa.org | Non-emergency billing/service messages. Do not use contact form for after-hours emergency. |
Texarkana Water Utilities FAQ
What is the Texarkana Water Utilities phone number?
The main phone number listed by TWU is 903-798-3800. For business-hours sewer and/or water problems, TWU lists 903-798-3880. For after-hours emergency leak, emergency water turn-off or sewer overflow, TWU lists 903-798-3850.
Where is the Texarkana Water Utilities office?
Texarkana Water Utilities is listed at 801 Wood Street, Texarkana, TX 75501.
What are TWU office hours?
TWU’s request-for-service page lists lobby hours Monday-Friday 8:00 AM-5:00 PM and drive-thru hours Monday-Friday 7:30 AM-5:00 PM.
How do I pay my Texarkana Water Utilities bill online?
Use the official payments.txkusa.org portal linked from TWU’s online services. The portal offers login, Quick Pay, register-now, make-payment and account-history options.
Can I pay TWU by phone?
TWU flyer information lists 1-844-813-4729 for credit/debit card phone payments, with account number needed. Call customer service first if shutoff or reconnection timing is urgent.
Is there a card payment fee?
TWU payment information says credit or debit card payments are assessed a processing fee by the processor. TWU flyer details list the greater of a 2.5% fee or $1.95.
Does TWU offer automatic bank draft?
Yes. TWU’s payment options page describes Auto Draft / ACH as a free service that drafts the bill amount from checking or savings each month on the due date.
What is required to start residential service?
TWU says new Texarkana Arkansas and Texarkana Texas residential customers have a $100 deposit, or may provide a qualifying letter of credit with no late payments in the last 12 months. Previous customers may have a $100 or $200 deposit depending on prior pay history.
Does Leary use the same deposit rule?
No. TWU says Leary residential customers have a $100 deposit and a letter of credit is not accepted.
Who do I call for a water main leak or sewer backup?
During business hours, call 903-798-3880 for sewer and/or water problems. After hours, call 903-798-3850 for leak, emergency water turn-off or sewer overflow.
Why is my Texarkana water bill high?
Check whether the increase is water, sewer, irrigation, rate schedule, deposit, non-pay fee or another line. Then check toilets, irrigation, hose bibs, outdoor leaks and meter movement before disputing.
Can I get a separate sprinkler meter?
TWU Engineering says customers may have a separate sprinkler meter to help monitor the difference between household usage and watering usage. Call Engineering at 903-798-3829.
Where can I find the water quality report?
TWU publishes Annual Drinking Water Quality Reports. Official report pages list Lake Wright Patman and Lake Millwood as surface-water sources for TWU water.
How do I get outage or boil water alerts?
TWU offers text message alerts for water outages and boil water notices in your area. Use the official TWU text-alert enrollment link from its news/online-services pages.
Is this the official Texarkana Water Utilities website?
No. This is an informational guide. Confirm live account balance, payment posting, disconnect status, fees, deposits, rates, notices, forms and emergency instructions with official Texarkana Water Utilities sources.
30-Second Texarkana Water Checklist
Paying? Use payments.txkusa.org, save confirmation, and remember card payments can include a processor fee.
Calling? Main customer service is 903-798-3800. Water/sewer problems during business hours: 903-798-3880. After-hours emergency: 903-798-3850.
Starting service? Check whether your address is Texarkana TX, Texarkana AR/Mandeville, Leary, Miller County PWA or Union before assuming deposit/rate rules.
High bill? Check water/sewer/irrigation line items, toilets, outdoor leaks, sprinkler meter needs and repair proof before asking for review.
Water safety? Use official TWU text alerts, news posts and annual water quality reports for boil notices and drinking-water updates.