Laredo Water Help Desk: Pay, Call, Move Service or Report a Water Problem
Use this as a local action guide for City of Laredo Utilities: bill payment, account login, customer service, emergency water/sewer reporting, high bill checks, new service, reconnection, drought rules, water quality, and current public notices.
Start Here: Laredo Utilities Action Board
| User need | Official route | Have ready | Important local detail |
|---|---|---|---|
| Pay bill / view account | Click2Gov Utility Billing | Account number, service address, payment method, email. | Click2Gov provides online account views and payment options. For utility inquiries, call 956-727-6402. |
| Customer service / billing | 956-727-6402 | Bill copy, account number, service address, payment proof, photo ID if needed. | Laredo Utilities lists Monday-Friday 8 AM-5 PM and office address 1102 Bob Bullock Loop. |
| Water or sewer emergency | 956-721-2010 | Exact address, cross street, issue type, time started, safety risk. | Emergency Call Center is 24/7, including holidays. |
| New account / transfer | New Account page | Valid picture ID/driver license, new address, old account if transferring, service dates. | $10 service connection fee; deposit varies by meter size. |
| Terminate account | Request to Terminate Account | Account number, forwarding address, final service date. | Deposit credit may apply; final bill is mailed to forwarding address. |
| Reconnection request | Reconnection Request | Payment proof, account number, service address, phone. | Fees depend on timing: next business day, same day/after-hours, weekend/holiday. |
| Water outage / disruption map | Laredo Water System Outage Map | Service address and neighborhood. | Use map first for known disruptions, then call emergency line if your issue is not shown. |
| Utility line marking before digging | Texas 811 | Project address, work area, start date, contractor info. | Use before digging, trenching, landscaping, fence posts, irrigation, or construction. |
Current notice habit: Laredo has recent boil-water and public-notice history. Before drinking-water decisions, check the City newsroom, Laredo Utilities public notices, official social channels, and 311.
Official Laredo Utilities Contact Box
Customer Service Office
Laredo Utilities Department
1102 Bob Bullock Loop
Laredo, Texas 78043
Phone: 956-727-6402
Hours: Monday-Friday, 8 AM-5 PM
Emergency Call Center
24/7 water & sewer:
956-721-2010
Use for emergency shutoff, no water, low pressure, meter leak, main break, hydrant damage/leak/theft, or poor water quality.
Locality Context
City: Laredo
County: Webb County
State: Texas
Source-water context: Rio Grande / regional water conservation focus.
| Local point | Why it matters to users | Best action |
|---|---|---|
| City Hall Annex | Main Laredo Utilities customer service location and City Hall Annex utility payment route. | Go to 1102 Bob Bullock Loop for account/billing help; confirm holiday closures before visiting. |
| City Hall | City payment outage notice listed in-person payment at City Hall, 1110 Houston St. | Use for backup payment option only when officially listed/confirmed. |
| Jefferson Water Treatment Plant service area | Recent 2026 boil-water notices were tied to this service area. | Use public notices/newsroom and map links for current status before assuming impact. |
| El Pico / Jefferson treatment context | Drought rules reference Jefferson and El Pico plant levels and Amistad Reservoir trigger capacity. | Follow current watering-stage guidance, especially Stage 2 updates. |
| District VII / FM 1472 corridor | Recent service notices have mentioned area-specific hydrant/water work around industrial corridors. | Check the outage map or 311 when pressure/outage is localized. |
Pay Laredo Utilities Bill Online or by Backup Method
Use Click2Gov for online account access and payment. If online payments are down, Laredo has previously listed in-person, mail, phone, and kiosk backup routes.
P.O. Box 6548
Laredo, TX 78042
No cash by mail.
In person
City Hall / Annex routes may be listed during payment outages.
Confirm before going.
| Payment route | Use when | What to verify | Proof to save |
|---|---|---|---|
| Click2Gov online | Routine bills, account view, online payment, paperless billing enrollment. | Correct Laredo account, service address, amount, fee/posting date if shown. | Confirmation number, screenshot, receipt email, date/time. |
| Phone payment | Online outage, urgent payment, or user without portal access. | Official number from City/Laredo Utilities page; payment fee if any. | Receipt number, call time, amount, last four digits. |
| In person | Cash/check, account documents, reconnect questions, ID-based account help. | Open hours, accepted payment type, line wait, holiday closure. | Printed receipt and staff instructions. |
| Night drop box | After-hours check/money order when officially available. | Correct location and no-cash rule. | Photo of envelope/check and account number on memo. |
| Normal non-urgent payment with enough time. | P.O. Box 6548, Laredo, Texas 78042 and account number on payment. | Check image and mailed date. | |
| Kiosk backup | When officially listed during outage or city payment update. | Correct kiosk site and whether cash/card/check accepted. | Kiosk receipt and transaction number. |
Past-due rule: if water is already disconnected or you have a shutoff warning, call 956-727-6402 or use the reconnection route before relying on mail or bank bill-pay timing.
Open, Transfer, Terminate or Reconnect Service
New account
- Visit City Hall Annex, 1102 Bob Bullock Loop, or use the online application route.
- Bring valid picture ID or driver’s license.
- Service connection fee: $10.00 per account.
- Deposit varies by meter size.
- For new building/addition connection, call Billing Division at 956-727-6402.
Transfer service
- Complete a new utility application.
- Include old account number.
- Add new address.
- Give date to end old service.
- Give date to establish new service.
- Delinquent balances must be paid before transfer.
Terminate service
- Use the official termination request form.
- Provide forwarding address.
- Deposit may be credited to the account.
- Final bill is mailed to forwarding address.
- If credit remains, a check is mailed to the new address.
| Service type | Official detail | User warning |
|---|---|---|
| Temporary residential construction meter | Building Department plumbing permit required at 956-794-1625; typical 3/4" temporary construction meter cost listed at $773.31. | Commercial locations may need Utilities approval and backflow preventer. |
| Irrigation meter | Separate account; deposit, meter and installation fees required; billed only for water usage. | Backflow preventer required to protect drinking water. |
| 3/4" irrigation meter + T-Connection | Typical cost listed at $920.94. | Costs can change; verify before applying. |
| 3/4" irrigation meter + water tap | Typical cost listed at $5,836.11. | Confirm lot/tap details with Utilities. |
| 1" irrigation meter + water tap | Typical cost listed at $6,441.78. | Verify current fees and requirements. |
| Fire hydrant meter | Typical 2" fire hydrant meter cost listed at $2,036.05; water for non-potable, non-recreational purposes only. | Request must be reviewed and approved by Utilities. |
Official forms and routes:
Late Fees, NSF and Reconnection Costs
Late fee
$5.00 or 5%, whichever is greater, assessed on past-due accounts.
Late fee is charged to the balance on the due date.
NSF fee
$25.00 non-sufficient funds fee for payment not honored by the bank.
After 3 NSF checks within one year, account may become cash-only.
Exemptions
Account holders aged 65+ may be exempt on homestead account only; veterans may be exempt with required documentation.
| Reconnection timing | Fee listed by Laredo Utilities | Action |
|---|---|---|
| Next business day, Monday-Friday | $35.00 | Ask when crew can restore and whether access is needed. |
| Same business day / after hours up to midnight | $55.00 | Confirm payment deadline and reconnection window before paying. |
| Weekends and holidays | $75.00 | Ask if emergency or holiday rules apply before submitting request. |
Water and Sewer Emergency: What to Report
Emergency shutoff
Call 956-721-2010 for emergency water shutoff.
No water / pressure
Report interruption of water service or water-pressure problems.
Water quality
Report poor quality, discoloration, odor, or notice-related concerns.
| Problem | What to say | Details to provide |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [location].” | Address, cross street, direction of flow, pavement damage, time started. |
| Meter leak | “Leak appears at/near the meter box.” | Meter location, whether water is entering property, photos only if safe. |
| Fire hydrant damage/leak/theft | “Hydrant at [location] is damaged/leaking/being used.” | Color/number if visible, nearest address, safety risk. |
| Interruption of water service | “My address has no water since [time].” | All taps vs one tap, neighbors affected, outage map checked. |
| Poor water quality | “Water is [brown/cloudy/odor/taste] from [tap].” | Cold/hot water, first noticed, whether after outage, photo in clear glass. |
| Sewer backup | “Wastewater is backing up at [fixture/location].” | Basement/floor drain/toilet, stop water use, keep people away. |
Outage map first: Laredo Utilities promotes a water system outage map for service-disruption locations. Check it before calling unless the problem is urgent or unsafe.
Understand Your Laredo Bill and Meter
Account & service address
Laredo’s bill guide says these identify your utility account.
Billing cycle
Shows prior cycle, current cycle, amount owed, and due date.
Consumption
Shows service reading, meter number, and how much water was used.
Usage graph
Compare year-over-year usage to spot possible leaks or unusual water use.
| Meter/bill detail | Laredo-specific note | User action |
|---|---|---|
| Meter location | Most residential meters are on the curb or sidewalk near the house with metal lids marked “Water Meter” or “City of Laredo Water Meter.” | Use care opening; call if unsafe or damaged. |
| Meter types | Laredo uses analog and digital displays; residential customers are set up with digital displays and commercial clients with analog displays. | Know which meter display you have before checking for leaks. |
| Digital display | Display may be blank until activated by light; digital display shows meter read and flow rate. | Shine light on display; watch flow rate for leak clue. |
| Analog leak check | If moving while all water is off, suspect leak; for slow leaks, read meter, wait 20 minutes, read again. | If gallons used is greater than zero, leak likely exists. |
| Digital leak check | Observe flow rate for at least 10 flashes; if number is greater than zero on any flash, leak likely exists. | Collect meter photos and repair proof before bill review. |
| Meter-size letter | Bill guide says letter before meter number shows size: A=5/8”, B=3/4”, C=1”, D=1½”, E=2”, F=3”, G=4”, H=6”, I=8”. | Use letter when estimating rate/minimum charge. |
FY2026 Water and Sewer Rates: Quick Reference
Laredo Utilities says rates shown are effective 10/01/2025 and may change each fiscal year by ordinance. Always verify your current bill and meter size.
Residential water minimum
Up to 2,000 gallons:
5/8” & 3/4” meter: $14.10
1”: $30.69
1½”: $43.41
2”: $67.40
Residential sewer minimum
Up to 2,000 gallons:
$14.82
Sewer usage tiers are charged per 1,000 gallons after the minimum.
Calculator
Use the official residential rate calculator for bill estimates when available.
| Residential tier | Water rate per 1,000 gallons | Wastewater rate per 1,000 gallons | What users should check |
|---|---|---|---|
| Minimum up to 2,000 gallons | Minimum charge by meter size | $14.82 minimum | Meter size and customer class. |
| Next 2,000 gallons | $2.76 | $5.07 | Compare with normal household usage. |
| Next 6,000 gallons | $2.94 | $5.16 | High summer use or leak can push into higher tiers. |
| Next 10,000 gallons | $3.04 | $5.43 | Check irrigation, pool fill, and toilet leaks. |
| Next 10,000 gallons | $3.23 | $5.82 | Ask whether usage is actual/estimated. |
| Next 10,000 gallons | $3.44 | $5.82 after 30,000 gallons | Collect repair proof if leak caused spike. |
| Next 10,000 gallons | $3.60 | $5.82 after 30,000 gallons | Use official calculator for estimates. |
| Over 50,000 gallons | $7.18 | $5.82 after 30,000 gallons | Large spikes need immediate leak/meter review. |
Water Quality, Boil Notice, Public Notices and Lead Service Line
Water quality reports
Laredo Utilities links Consumer Confidence Report 2025 in English and Spanish, plus water-quality monitoring data.
Boil notice habit
Recent 2026 notices involved the Jefferson Water Treatment Plant service area; always verify current status through official public notices/newsroom.
Lead service line
Laredo is building and maintaining a service-line inventory and asks users to search by address or account number segment.
| Concern | Official-source detail | What user should do |
|---|---|---|
| Current boil notice? | City newsroom listed a May 25, 2026 partial lift after TCEQ approval for Jefferson WTP service area. | Check latest newsroom/public notices before relying on old screenshots. |
| During boil notice | Official notice said water for drinking, cooking, and ice should be brought to a vigorous rolling boil for 2 minutes, then cooled. | Use bottled water or another suitable source if you cannot boil. |
| Questions during notice | City notice directed residents to contact 311 for boil-water questions. | Call 311 or Utilities if unsure whether your area is affected. |
| Water quality data | Water Quality page links CCR 2025 English/Spanish and OpenLaredo monitoring reports. | Use latest CCR and monitoring data for safety questions. |
| Lead inventory | Lines installed after July 1, 1988 are considered non-lead; older lines may be unknown until verified. | Search inventory spreadsheet by address/account number; call 956-727-6402 if category seems wrong. |
| Unknown service line | By 2027, unknown lines are to be evaluated and categorized as non-lead, galvanized requiring replacement, or lead requiring replacement. | Read notification letter and contact Utilities before replacing your portion. |
Water Conservation and Stage 2 Drought Rules
Laredo Utilities says the Rio Grande is Laredo’s one and only water source, and current drought rules are tied to Jefferson Water Treatment Plant, El Pico Water Treatment Plant, and Amistad Reservoir trigger conditions.
Stage 2 basics
- Laredo Utilities page lists the city under Stage 2.
- Use current English/Spanish watering schedule links before irrigating.
- Check odd/even address schedule if the city updates restrictions.
- Use low-water plant list when landscaping.
High-bill + conservation overlap
- Irrigation is a common bill-spike source.
- Check timer run time and station leaks.
- Watch for wet spots near sprinkler heads.
- Separate irrigation meter may be billed separately for water usage only.
Practical Laredo tip: if your bill jumped during Stage 2, check irrigation schedule, sprinkler timer, backflow device, outdoor taps, and whether irrigation meter/account is separate.
Sewer Care: Grease, Toilets, CCTV and Backflow
Cease the Grease
Do not pour fats, oils, or grease into drains. It can block sewer lines.
Toilets are not trash cans
Only flush toilet paper and human waste. Wipes, grease, rags, and trash can cause backups.
CCTV
Commercial users can review CCTV/collection resources for sewer-line assessment.
Backflow
Irrigation/commercial connections may need backflow protection to prevent contamination.
Map: Laredo Utilities Office, City Hall and Local Payment Backup Points
Map is for local navigation. Always confirm current office status, payment rules, and closures before visiting.
| Location | Address | Use for |
|---|---|---|
| City Hall Annex / Laredo Utilities | 1102 Bob Bullock Loop, Laredo, TX 78043 | Customer service, billing, account help, in-person route when available. |
| City Hall | 1110 Houston Street, Laredo, TX 78040 | City payment backup route during certain payment outages; verify before going. |
| Municipal Court kiosk | 4610 Maher Ave., Laredo, TX | Kiosk location listed in prior payment-outage notice. |
| Fire Station #8 kiosk | 616 E. Del Mar Blvd., Laredo, TX | Kiosk location listed in prior payment-outage notice. |
| Sames Auto Arena | 6700 Arena Blvd., Laredo, TX 78041 | Used in 2026 bottled water distribution response; check current notice before going. |
| Bill Johnson Student Activity Center | 5208 Santa Claudia Lane, Laredo, TX 78043 | Used in 2026 bottled water distribution response; check current notice before going. |
Laredo Water Utilities FAQ
What is the Laredo Utilities customer service number?
Call customer service at 956-727-6402 for billing, account, payment, new account, transfer, and general utility questions.
What is the Laredo water/sewer emergency number?
Call the Emergency Call Center at 956-721-2010. It is listed as available 24 hours a day, 7 days a week, including holidays.
Where is the Laredo Utilities office?
The customer service address listed by Laredo Utilities is 1102 Bob Bullock Loop, Laredo, Texas 78043.
What are Laredo Utilities office hours?
The office hours listed are Monday-Friday, 8 AM to 5 PM. Saturday and Sunday are closed.
How do I pay my Laredo water bill online?
Use the City of Laredo Click2Gov Utility Billing portal to view your account and pay online. Keep the payment confirmation number.
What should I do if Click2Gov is down?
Use official City/Laredo Utilities outage instructions. A prior payment outage notice listed in-person payment, mail to P.O. Box 6548, phone payment at 956-721-2032, and kiosk options.
How do I open a new Laredo water account?
Visit City Hall Annex at 1102 Bob Bullock Loop or use the official utility application. Bring valid picture ID or driver license. Laredo lists a $10 service connection fee and a deposit that varies by meter size.
How do I transfer service?
Fill out a new utility application with your account number, new address, date to terminate service at the previous address, and date to establish new service. Delinquent balances must be paid before transfer.
How do I terminate Laredo water service?
Use the official Request to Terminate Account form. If you have a deposit, it may be credited to the account. A final bill is mailed to your forwarding address.
What are Laredo Utilities late fees?
Laredo Utilities lists late fees of $5.00 or 5%, whichever is greater, on all past-due accounts.
What are reconnection fees?
Laredo Utilities lists reconnection fees of $35 for next business day, $55 for same business day/after hours up to midnight, and $75 for weekends and holidays.
Where is my Laredo water meter?
Laredo says most residential water meters are on a curb or sidewalk near the house, with metal lids marked “Water Meter” or “City of Laredo Water Meter.”
How do I check for a leak with my water meter?
For analog meters, read the meter, wait 20 minutes with water off, then read again. If gallons used is greater than zero, a leak is likely. For digital meters, watch the flow rate over several flashes; any value above zero can indicate a leak.
Is Laredo under water restrictions?
Laredo Utilities water conservation page lists Stage 2 and links current watering schedules. Check the latest official schedule before irrigating.
Where can I check Laredo water quality reports?
Use the Laredo Utilities Water Quality page for Consumer Confidence Reports and monitoring data, plus public notices for current boil-water or monitoring notices.
Was the Jefferson Water Treatment Plant boil notice lifted?
The City newsroom posted on May 25, 2026 that the partial boil water notice for the Jefferson Water Treatment Plant service area was lifted after TCEQ approval. Always check the latest official notice before drinking-water decisions.
How do I check lead service line information?
Use the Laredo Utilities Lead Water Service Line Information page. Search the inventory by address or account number segment, and call 956-727-6402 if information appears incorrect.
Is Waterutilities.org the official Laredo Utilities site?
No. This is an informational guide. Confirm live account balances, payment deadlines, notices, fees, emergency instructions, and forms with official City of Laredo and Laredo Utilities sources.
30-Second Laredo Utilities Checklist
Paying: use Click2Gov, match account/service address, save confirmation.
Calling: customer service 956-727-6402; emergency water/sewer 956-721-2010.
Moving: new account/transfer requires application, valid ID, $10 service connection fee, and any deposit/balance rules.
Disconnected: confirm balance, reconnection fee, payment posting, and service-restoration timing before paying.
High bill: compare usage graph, check meter, run leak test, collect repair proof, then call.
Water quality: check public notices, CCR, outage map, and City newsroom before relying on old posts.