Grand Prairie Water Help Desk: Pay, Call, Report a Leak or Fix a High Bill
Use this page like a practical City utility desk. Choose the exact problem, use the official Grand Prairie route, save proof before deadlines, and avoid wrong-portal, delayed-payment, sewer, trash, stormwater, watering-restriction, and leak-adjustment mistakes.
Start Here: What Do You Need?
| User need | Official route | Have ready | Important Grand Prairie detail |
|---|---|---|---|
| Pay bill online / login | Water Bill Login | Account number, service address, recent statement amount, payment method. | The new portal may require registration, new account number lookup, and re-enrollment in AutoPay. |
| Pay by phone | 972-237-4545 | Account number and payment method. | Use official phone pay route, especially if you need a faster payment than mail. |
| Billing issue / portal issue | 972-237-8200 or waterbilling@gptx.org | Bill copy, account number, payment proof, screenshot/error message. | Email response may take up to 24 hours, and weekend email can take longer. |
| Drive-thru / in-person payment | Water Utilities Department / City Hall, 300 W. Main Street, Grand Prairie, TX 75050 | Bill, account number, payment method, ID if needed. | Drive-thru lanes are on Main and NW 3rd Street; available Monday-Friday, 8 a.m.-5 p.m. |
| Mail payment | City of Grand Prairie Water Utilities, PO Box 534045, Grand Prairie, TX 75053 | Payment stub and account number on check. | Do not use mail for shutoff deadlines unless Customer Service confirms timing. |
| Water leak / sewer blockage | 972-237-8400 or official online form during normal hours | Address, cross street, visible issue, time started, photos if safe. | After hours, call the 24-hour emergency line at 972-237-8400. |
| New residential service | Residential Water Service Application | SSN, driver’s license, employer/source of income, personal reference, landlord info if renting. | Deposit must be paid before activation; service activates in two business days after deposit payment. |
| Water restrictions | Current Water Restrictions | Address number, watering day, irrigation schedule. | Grand Prairie is under Stage 1 restrictions until further notice. |
Same-day warning: if your account is past due or close to shutoff, call 972-237-8200 before relying on mail, bank bill pay, email, or a delayed online payment. Ask which method posts fast enough and whether you must call back after payment.
Official Grand Prairie Water Utilities Info Box
Water Billing office
Water Services
300 W Main St.
Grand Prairie, TX 75050
Hours: Monday-Friday, 8 a.m.-5 p.m.; weekends closed; city holidays closed.
Phone and email
Customer Service: 972-237-8200
Pay by phone: 972-237-4545
Email: waterbilling@gptx.org
Dispatch / emergency
Water leaks, sewer blockages, line locates: 972-237-8400
Email: waterdispatch@gptx.org
Dispatch address: 620 Small Hill St., Grand Prairie, TX 75050
| City utility area | What it covers | Where to start |
|---|---|---|
| Water billing | Account login, bill amount, due date, payment history, AutoPay, paperless billing, account number, late fees. | Water Bill Login or 972-237-8200. |
| Water service | New account, returning account, cancel service, water meter, H2Know, leak adjustment, restrictions. | Water Service pages or Customer Service. |
| Wastewater / sewer | Wastewater fees, sewer blockage, sewer issue, winter sewer average, line locates. | 972-237-8400 for urgent sewer blockage. |
| Trash/recycling | Residential garbage/recycling fee line on utility bill, cart fees, senior/disabled reduced trash rate. | Utility bill/rates page or Solid Waste info. |
| Stormwater | Stormwater utility fee, drainage, flood concerns, property square footage fee. | Utility rates or drainage/stormwater management. |
| Public Health & Environmental Quality | Water quality reports, lead testing, backflow, cross-connection, drinking-water questions. | 972-237-8055 or Public Health & Environmental Quality pages. |
Pay Your Grand Prairie Water Bill Without Using the Wrong Route
Online
Pay, view current/past statements, check history, go paperless, and manage account.
Drive-thru / in person
300 W. Main Street
Grand Prairie, TX 75050
Monday-Friday, 8 a.m.-5 p.m.
City of Grand Prairie Water Utilities
PO Box 534045
Grand Prairie, TX 75053
Start from the official City portal
Use paywaterbill.gptx.org or the City’s official Water Service page. Avoid ad-style bill-payment sites unless the City links to them.
Check the new portal/account-number change
The City’s portal update says customers may receive a new account number, must register in the new system, may need a recent statement amount, and must re-enter bank/payment info for AutoPay or non-city payment processors.
Match every detail before submitting
Confirm account number, service address, customer name, balance, payment method, due date, and whether water, wastewater, garbage, stormwater, late fees, or service fees are included.
Save proof
Keep confirmation number, amount, date/time, screenshot/email receipt, last four digits, and any Customer Service instruction if the account is urgent.
| Payment / portal task | Best for | Official detail | Risk to avoid |
|---|---|---|---|
| Registered online account | Routine payments, bill history, paperless billing, payment history, AutoPay. | Login page supports water-account portal functions. | Old account number or forgotten re-registration after portal change. |
| One-time online payment | Quick payment without full account setup. | City says one-time payments can be made without registering; you need account number from bill. | Wrong account or duplicate payment. |
| Pay by phone | Fast payment route, portal issue, urgent payment question. | Official pay-by-phone number: 972-237-4545. | Calling an old/directory number instead of official City route. |
| Drive-thru / City Hall | Receipt or in-person help. | 300 W. Main Street; Monday-Friday 8 a.m.-5 p.m. | City holiday or arriving after hours. |
| Routine non-urgent payment. | PO Box 534045, Grand Prairie, TX 75053. | Too slow for shutoff or same-day payment protection. | |
| Email support | Non-urgent billing questions. | Email waterbilling@gptx.org; City says allow up to 24 hours, longer over weekend. | Emailing on deadline day. |
Past-Due Bill, Shutoff, Door Tag or Reconnection
Late payment
10% of bill
Listed standard service fee.
Door tag notice
$20.00
Listed standard service fee.
Shut off late payment
$40.00
Listed standard service fee.
Same-day service call
$50.00
Listed standard service fee.
| Situation | Ask Customer Service | Have ready |
|---|---|---|
| Late but still active | “What exact amount avoids door tag or shutoff today?” | Bill, account number, payment method, amount you can pay. |
| Door tag notice | “Is the $20 door tag notice fee included in today’s amount?” | Notice, deadline, service address, phone/email. |
| Shutoff warning | “Which payment method posts fast enough, and do I need to call back?” | Confirmation number after payment. |
| Already shut off | “What full amount, shutoff fee, same-day fee, or trip fee is required to restore service?” | Balance, notice, payment proof, access to property. |
| Technician cannot leave water on | “Was there an open line or unsafe fixture? What do I need to turn off before the next service order?” | List of fixtures, technician notice, appointment time. |
Activation/open-line warning: for new service, the City says the technician may allow about 10 gallons through the meter before declaring an open line. Turn off toilets, sprinklers, outside faucets, washer/dishwasher connections, ice makers, and water heater pressure-relief paths before activation.
Grand Prairie Water Billing Rates and Fees Users Search For
Residential 5/8″ base
$19.91
Monthly water base fee.
Low use note
3,000 gallons or less
Billed at $0.15 per 1,000 gallons.
Residential wastewater
$5.89 / 1,000 gallons
Plus base fee.
Meter accuracy test
$125.00
Ask before requesting.
| Residential rate / line item | Official amount | Why it matters |
|---|---|---|
| Water usage 1,000-10,000 gallons | $5.06 per 1,000 gallons | Common residential usage tier; usage 3,000 or less is billed at $0.15 per 1,000 gallons. |
| Water usage 10,000-20,000 gallons | $6.74 per 1,000 gallons | Irrigation, pool filling and summer use can push bills here. |
| Water usage 20,001-30,000 gallons | $10.25 per 1,000 gallons | High usage / leak review signal. |
| Water usage over 30,000 gallons | $12.82 per 1,000 gallons | Very high use, irrigation or leak risk. |
| Water base 5/8 inch meter | $19.91 | Common residential base charge. |
| Water base 1 inch meter | $25.61 | Larger meter base charge. |
| Additional water unit fee | $3.02 | Applies where additional unit fee is charged. |
| Wastewater standard usage | $5.89 per 1,000 gallons | Wastewater/sewer billing line. |
| Wastewater winter sewer average until established | Billed at 80% water consumption, max 12,000 gallons | Important for new accounts and sewer-bill questions. |
| Wastewater 5/8 inch base | $18.10 | Common residential wastewater base charge. |
| Garbage and recycling | $22.26 plus 8.25% garbage tax billed separately | Trash/recycling appears on utility bill for many residents. |
| Stormwater flat fee up to 1,000 sq ft | $1.87 | Stormwater line item by property size. |
| Stormwater flat fee 1,001-2,500 sq ft | $4.69 | Common residential range. |
| Stormwater flat fee over 2,500 sq ft | $5.43 | Larger property range. |
| Service / tampering fee | Official amount | When it matters |
|---|---|---|
| Service Activation | $25.00 | New/returning service setup. |
| Late Payment | 10% of bill | Past-due accounts. |
| Door Tag Notice | $20.00 | Shutoff warning process. |
| Shut Off Late Payment | $40.00 | Nonpayment shutoff. |
| Same Day Service Call | $50.00 | Same-day service request. |
| Multiple Trip | $30.00 | Technician cannot complete service, open line, access issue. |
| Meter Accuracy Test | $125.00 | Ask policy before meter-test request. |
| Locked Non Pay | $50.00 | Tampering/nonpay situation. |
| Damaged Lock/Plug | $40.00 | Tampering/damage. |
| Pulled Meter Non Pay | $75.00 | Tampering/nonpay situation. |
| Straight Line | $100.00 | Unauthorized/tampering-related fee. |
Official rate links:
Start, Cancel or Update Grand Prairie Water Service
New customer checklist
- Submit Residential Water Service Application online.
- Prepare SSN for applicant and spouse/other occupant.
- Prepare driver’s license number for applicant and spouse/other occupant.
- Prepare employer/source-of-income information.
- Prepare personal reference name and phone.
- Renters: prepare landlord contact information.
Activation timing
- Security deposit is required on most accounts.
- Deposit must be paid before service activates.
- Service activates in two business days after deposit payment.
- Service orders are worked Monday-Friday.
- Representative calls by next business day to complete process.
Cancel / returning customer
- Returning customer re-establishing service: call 972-237-8200.
- Cancel service: call Customer Care at 972-237-8200.
- Provide service address and requested date.
- Provide forwarding address for final bill.
- Ask if deposit refund or final balance applies.
Avoid activation delay: the City specifically reminds customers to turn off overlooked water connections before service activation, including dishwasher connections, washer connections, ice makers, outside faucets, hot water heater pressure relief valves, sprinkler systems and toilets.
Official service links:
Water Leak, No Water, Sewer Blockage or Line Locate
Normal-hours report
During normal business hours, the City says to use the online report form for a water leak or sewer blockage.
Dispatch address
Water Services
620 Small Hill St.
Grand Prairie, TX 75050
Email: waterdispatch@gptx.org
| Problem | Correct route | Say this first | Safety note |
|---|---|---|---|
| Water leak in street / main break | 972-237-8400 or online report during normal hours. | “Water is flowing at [location/cross street]. It started [time].” | Stay away from moving water, sinkholes, traffic and damaged pavement. |
| Sewer blockage / backup | 972-237-8400. | “Wastewater is backing up at [fixture/location].” | Avoid contact; keep children and pets away. |
| No water | Customer Service if billing/shutoff possible; 972-237-8400 if broader service issue. | “No water at [address]. Neighbors [are/are not] affected.” | Check shutoff only if safe and accessible. |
| Hydrant flowing | Call dispatch if not clearly city flushing. | “Hydrant is flowing at [location]. Is this planned flushing?” | Do not operate hydrants yourself. |
| Line locates | 972-237-8400 for City line-locate request; Texas 811 before digging. | “I need line-locate help for [address/project].” | Contact 811 two business days before digging. |
| Water restriction violation | 972-237-8296 during business hours; 972-237-8400 after hours. | “I’m reporting a water restriction issue at [address/location].” | Use current Stage 1/Stage 2 rules to identify violation. |
High Bill, H2Know, Leak Adjustment or Meter Test
Usage evidence
Use the portal, H2Know Digital Water Meter, bill history, and meter/repair proof before asking for review.
Leak adjustment rule
- Leak must be repaired first.
- Register for H2Know Digital Water Meter.
- Activate leak alerts.
- Submit Request Leak Adjustment form.
- Keep repair proof.
North Texas high-use clues
- Irrigation timer or broken sprinkler heads.
- Pool fill or autofill.
- Foundation watering.
- New sod/landscaping.
- Hose bib, softener or outdoor kitchen leak.
| Check | Why it matters | Proof to collect |
|---|---|---|
| Actual vs estimated read | Estimated or corrected reads can create surprise balances. | Bill read, current meter photo if safe, date/time. |
| H2Know usage | City says H2Know can show actual water use online 24/7. | Usage graph, leak alert, continuous-use timing. |
| Leak adjustment | City says leak must be repaired and H2Know leak alerts activated before consideration. | Repair invoice, parts receipt, photos, date repaired. |
| Toilet leak | Silent flapper leaks can run all billing cycle. | Dye test, replacement receipt, before/after use. |
| Irrigation / sprinkler | High tiers begin at higher usage levels; broken heads can waste thousands of gallons. | Controller schedule, repair receipt, zone notes. |
| Meter accuracy test | Rate page lists Meter Accuracy Test at $125. | Ask policy before requesting if no leak is found. |
| Wastewater line item | Wastewater may be tied to water consumption and winter sewer average. | Ask whether leaked water entered sewer system. |
Official leak and usage links:
Current Water Restrictions and Outdoor Watering
Current status
The City lists Grand Prairie under Stage 1 restrictions until further notice for residences and businesses.
No watering window
Do not use landscape/lawn sprinklers between 10 a.m. and 6 p.m. any day.
Hand watering
Hand watering and soaker hoses are allowed anytime under the Stage 1 rules shown by the City.
| Stage 1 rule | What it means | Practical action |
|---|---|---|
| No sprinkler use 10 a.m.-6 p.m. | Applies any day. | Set controller outside restricted hours. |
| No sprinklers Wednesday, Saturday, Sunday | Landscape/lawn sprinkler use prohibited on those days. | Turn off automatic programs for those days. |
| Even-numbered addresses | May use landscape/lawn sprinklers Mondays and Thursdays. | Use last digit of address. |
| Odd-numbered addresses | May use landscape/lawn sprinklers Tuesdays and Fridays. | Use last digit of address. |
| No constant stream into street | Water cannot run continuously into street. | Fix heads, overspray and broken lines. |
| No watering during precipitation | Rain, precipitation watering is prohibited. | Use rain sensor; newer sprinkler systems require rain sensors. |
Bill tip: outdoor watering is often the largest summer variable. Check watering days before disputing a high bill, especially after sod, landscaping, pool filling, pressure washing, foundation watering, or irrigation repair.
Water Quality, Sources, CCR, Lead and Backflow
2025 Water Quality Report
The City provides 2025 Water Quality Reports in English and Spanish. EPA and TCEQ require public water systems to produce annual reports by July 1 of the following calendar year.
Water sources
Grand Prairie purchases surface water from Dallas and Fort Worth and also uses ground water sources. The City says it does not have its own water treatment plant because Dallas and Fort Worth treat and disinfect the purchased surface water.
Public Health contact
Phone: 972-237-8055
Fax: 972-237-8228
Address: 300 W Main St., 2nd Floor
| Concern | Official useful detail | Action |
|---|---|---|
| CCR / drinking water report | 2025 Water Quality Report available in English and Spanish. | Use City’s Drinking Water page and report PDF. |
| Water source | Fort Worth water comes from lakes Benbrook, Bridgeport, Eagle Mountain, Worth, Cedar Creek and Richland-Chambers reservoirs; Dallas water sources include Elm Fork of the Trinity River and lakes Ray Roberts, Lewisville, Grapevine, Ray Hubbard and Tawakoni. | Use City source map / CCR for source details. |
| Water treatment | Grand Prairie purchases surface water; Dallas and Fort Worth treatment plants treat and disinfect the water. | Call Public Health & Environmental Quality for quality-report questions. |
| Lead testing | City says customers can request drinking-water lead testing by calling 972-237-7564. | Use lead pages and testing contact. |
| Lead prevention | City explains lead can enter through corroded plumbing and offers steps including checking plumbing, flushing pipes, cold water, aerator cleaning and certified filters. | Use City and EPA lead guidance. |
| Backflow / irrigation | Most multi-family, all commercial/industrial, irrigation meters and single-family residences with irrigation are required to have backflow assemblies. | Use registered tester; call 972-237-8055 for testing info. |
| Backflow tester registration | Testers register annually; fees include $100 tester registration, $25 test booklets, $100 installation inspection, $50 failed-device re-inspection and $35 annual fee per device. | Use City backflow page for registered testers and reports. |
Official water-quality links:
Wastewater, Garbage, Recycling and Stormwater on the Bill
Wastewater
The wastewater fee pays for collecting and transporting wastewater — water flushed, showered or rinsed down the drain — and maintaining the sewage system.
Trash/recycling
The fixed trash/recycling charge covers garbage collection twice a week, recycling once a week, curbside brush pickup, street sweeping and thoroughfare litter collection.
Stormwater
Residential stormwater fees are based on property square footage ranges. Commercial stormwater is listed as a fee per 100 sq ft.
| Bill line | Official amount / rule | What to ask if confused |
|---|---|---|
| Residential wastewater rate | $5.89 per 1,000 gallons plus base fee. | “Is this based on winter sewer average or current water use?” |
| Wastewater base 5/8 inch | $18.10. | “What meter/base size is on my account?” |
| Garbage and recycling | $22.26 plus 8.25% garbage tax billed separately. | “Is this solid waste charge part of my utility bill?” |
| Senior/disabled reduced garbage & recycling | $21.26 plus tax. | “Can I apply for the senior/disabled residential trash rate?” |
| Stormwater up to 1,000 sq ft | $1.87. | “What property square footage tier is used?” |
| Stormwater 1,001-2,500 sq ft | $4.69. | “Is this fee tied to property size?” |
| Stormwater over 2,500 sq ft | $5.43. | “Where is stormwater shown on my bill?” |
Need Help Paying a Grand Prairie Water Bill?
Call City first
- Ask exact amount due today.
- Ask whether payment arrangement or extension is available.
- Ask if late, door tag, shutoff or service fees already apply.
- Ask which payment route posts in time.
Grand Prairie United Charities
The City says delinquent-water-bill customers could apply through Grand Prairie United Charities for once-per-year assistance from the water bill assistance fund.
Phone: 972-262-2014
Address: 1417 Densman Street, Grand Prairie, TX 75051
211 utility help
Call 211 for local emergency utility, rent, food and nonprofit referrals by ZIP code.
Prepare bill, shutoff notice, ID, proof of residence and income details.
| Help route | Best for | Prepare |
|---|---|---|
| City Customer Service | Exact balance, shutoff prevention, posting method, arrangement questions. | Account number, notice, amount you can pay, contact info. |
| Grand Prairie United Charities | Once-per-year assistance for qualified households with delinquent water bills. | ID, bill, shutoff/delinquent notice, proof of residence/income if requested. |
| Water Bill Assistance Program donation fund | Dedicated City account used exclusively to assist qualified households once a year. | Ask GPUC and City for current funding/application process. |
| 211 | Local nonprofit and emergency assistance referrals. | ZIP code, household details, bill, notice, timeline. |
| Senior/disabled trash rate | Reduced residential trash rate if eligible. | Use official application if you qualify. |
Assistance links:
Before Digging: Texas 811 and City Line Locates
Texas 811
Call 811 or use Texas811.org before digging.
Timing
Texas811 says Texas law requires contacting 811 at least two business days before excavating, excluding weekends and holidays.
City line locates
Grand Prairie lists request line locates at 972-237-8400.
| Project | Use 811? | Grand Prairie note |
|---|---|---|
| Fence, mailbox, tree, sprinkler, landscaping, posts | Yes. | Contact 811 at least two business days before digging. |
| Water service repair | Yes, plus City/provider guidance. | Ask where City responsibility ends and customer responsibility begins. |
| Irrigation/backflow work | Yes. | Single-family residences with irrigation require backflow assemblies. |
| Contractor excavation | Yes. | Ask contractor for ticket/notification number. |
| Private lines after meter | 811 may not mark all private lines. | Ask whether a private locator is needed. |
Map: Grand Prairie Water Services and City Hall
| Location / route | Details | Use for |
|---|---|---|
| Water Services / City Hall | 300 W Main St., Grand Prairie, TX 75050 | Customer service, drive-thru, in-person payment, water billing help. |
| Drive-thru lanes | Main and NW 3rd Street | Drive-thru payment Monday-Friday, 8 a.m.-5 p.m. |
| Water Services dispatch | 620 Small Hill St., Grand Prairie, TX 75050 | Water leaks, sewer blockages, line locates, dispatch route. |
| Water payment mail | City of Grand Prairie Water Utilities, PO Box 534045, Grand Prairie, TX 75053 | Routine mail payments with enough time before due date. |
| Public Health & Environmental Quality | 300 W Main St., 2nd Floor, Grand Prairie, TX 75050 | Drinking water, lead, backflow, environmental quality questions. |
| Grand Prairie United Charities | 1417 Densman Street, Grand Prairie, TX 75051 | Water-bill assistance referral route for qualified households. |
Grand Prairie Water Utilities FAQ
What is the Grand Prairie Water Utilities customer service number?
Call Water Billing Customer Service at 972-237-8200 for billing, account, payment, login, start service, cancel service and routine water account questions.
What is the Grand Prairie pay-by-phone number?
The City lists pay by phone through its automated telephone system at 972-237-4545.
Where is the Grand Prairie Water Services office?
Water Services is at 300 W Main St., Grand Prairie, TX 75050. Hours are Monday-Friday, 8 a.m.-5 p.m., weekends closed, city holidays closed.
How do I pay my Grand Prairie water bill online?
Use the official Water Bill Login at paywaterbill.gptx.org. Register your account to pay bills, view statements, set AutoPay, go paperless, view payment history and manage account details.
Where do I mail a Grand Prairie water bill payment?
Mail payment to City of Grand Prairie Water Utilities, PO Box 534045, Grand Prairie, TX 75053. Use mail only for routine payments with enough time before the due date.
Who do I call for a water leak or sewer blockage?
Call 972-237-8400. During normal business hours, the City also provides an online form. After hours, use the 24-hour emergency line at 972-237-8400.
How do I start new residential water service?
Submit the Residential Water Service Application. Prepare Social Security Number, driver’s license number, employer/source-of-income information, personal reference and landlord contact information if renting.
How long does new water service take?
The City says security deposits are required on most accounts and must be paid before activation. Service will be activated in two business days after deposit payment, with service orders worked Monday-Friday.
How do I cancel Grand Prairie water service?
Call Customer Care at 972-237-8200 to cancel service. Have your account number, service address, requested stop date and forwarding address ready.
What is the residential 5/8 inch water base fee?
The City’s Water Billing Rates page lists the residential 5/8 inch water base fee at $19.91.
What is the residential wastewater rate?
The City lists residential wastewater standard usage at $5.89 per 1,000 gallons plus the applicable base fee.
What is the late payment fee?
The City’s service-fee table lists Late Payment as 10% of the bill.
How do I request a leak adjustment?
The City says the leak must be repaired first, you must register for H2Know Digital Water Meter and activate leak alerts, then submit the Request Leak Adjustment online form.
What are the current watering restrictions?
Grand Prairie is under Stage 1 restrictions until further notice. No landscape/lawn sprinklers between 10 a.m. and 6 p.m.; no sprinkler use Wednesday, Saturday or Sunday; even addresses water Monday/Thursday; odd addresses water Tuesday/Friday; hand watering and soaker hoses are allowed anytime.
Where do I find the Grand Prairie water quality report?
Use the City’s Drinking Water / Water Quality Reports page. The City provides 2025 Water Quality Reports in English and Spanish.
Who do I call for lead testing?
The City says customers who want drinking water tested for lead can call 972-237-7564.
Who do I call before digging?
Use Texas811 by calling 811 or visiting Texas811.org at least two business days before digging. Grand Prairie also lists line locates at 972-237-8400.
Is this the official Grand Prairie Water Utilities website?
No. This is an informational guide. Confirm live balances, deadlines, fees, shutoff status, watering rules, forms and emergency instructions with the official City of Grand Prairie website or your latest bill.
30-Second Grand Prairie Utility Checklist
Paying: use paywaterbill.gptx.org, phone pay 972-237-4545, drive-thru/in person at 300 W Main St., or mail to PO Box 534045.
Billing help: call 972-237-8200 or email waterbilling@gptx.org; email is not ideal for urgent deadlines.
Emergency: water leak, sewer blockage or line locate = 972-237-8400.
Rates: residential 5/8 inch water base is $19.91; residential wastewater is $5.89 per 1,000 gallons; late payment is 10% of bill.
Start service: apply online, pay deposit, turn off all connections, and allow two business days after deposit payment.
Leak adjustment: repair first, register for H2Know, activate leak alerts and submit request form.
Water quality: use 2025 CCR and call 972-237-8055 for Public Health & Environmental Quality; lead testing request phone is 972-237-7564.