San Angelo Water Help Desk: Pay, Call, Report a Leak or Fix a High Bill
Use this page like a practical City utility desk. Pick the exact problem, use the official San Angelo route, save payment proof, and avoid wrong-portal, shutoff, drought-stage, sewer, trash, stormwater, leak-adjustment and water-quality mistakes.
Start Here: What Do You Need?
| User need | Official route | Have ready | Important San Angelo detail |
|---|---|---|---|
| Pay bill online | City Pay/Purchase page → InvoiceCloud | Account number, service address, bill amount, payment method. | Online payments are unavailable 10 p.m.-2 a.m. daily and 3:30 a.m.-4:30 a.m. Mondays for maintenance. |
| Pay by phone | 325-657-4323, select payment option; long-distance 855-419-2758 | Account number, balance, payment method, confirmation number. | Phone payments have the same listed maintenance windows as online payments. |
| Pay in person | City Hall Annex, first floor, 301 W. Beauregard Ave. | Bill, ID if needed, payment method. | Use for receipt, account questions, deposit/payment setup or urgent issue. |
| Mail payment | City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902 | Payment stub and account number on check. | Mail is not safe for shutoff deadlines unless Customer Service confirms timing. |
| Drop box | South side of City Hall Annex, 301 W. Beauregard Ave. | Check or money order with account number. | The City says no cash in the drop box. |
| Leaks / outages | 325-657-4295, 24/7, 365 days/year | Address, cross street, time noticed, issue type, photos if safe. | Use for water leaks, outages and sewer backups. |
| Waste of water / watering violation | 325-657-4409 | Address/location, day/time, photos if safe. | Current standard conservation rules limit outdoor watering and runoff. |
| Water quality | 325-481-2722 Water Quality Lab; water-quality report questions may also use 325-657-4209 | Address, hot/cold/all taps, color/odor/taste, time started. | Monthly lab reports are general information; official drinking-water data is in the annual CCR. |
Fast warning: if your account is past due or service is already off, call 325-657-4323 before using mail, bank bill pay, drop box or any slow route. Ask the exact amount, posting method and whether you must call back after payment.
Official San Angelo Water Utilities Info Box
Water Utilities office
Physical address:
301 W. Beauregard Ave., first floor
City Hall Annex
San Angelo, TX 76903
City mailing/payment:
Utility Billing/Collections
P.O. Box 5820
San Angelo, TX 76902
Core phone numbers
Water Customer Service: 325-657-4323
Leaks/outages/sewer backup: 325-657-4295
Waste of water: 325-657-4409
Department divisions
The City’s Water Utilities Department includes Water Conservation, Water Customer Service, Water Distribution, Water Production, Water Reclamation, Water Quality and Water Utility Maintenance functions.
| City function | What it handles | Best route |
|---|---|---|
| Water Customer Service | Billing, meter and customer-service issues; establishing and disconnecting service; usage/charge investigation. | 325-657-4323 or Water Customer Service page. |
| Water Distribution | Maintenance, construction and emergency repair to water and sewer lines throughout the City. | 325-657-4295 for urgent leaks/outages/sewer backup. |
| Water Production | Produces high-quality drinking water, raw water supply, treatment, pump stations and tanks. | Water Utilities page / water-quality report. |
| Water Quality | Analyzes source water, treated water and wastewater for state-mandated standards. | Water Quality Lab 325-481-2722. |
| Water Conservation | Watering rules, drought levels, efficiency education and waste-of-water reports. | 325-655-0824 or waste-of-water 325-657-4409. |
| Water Utility Maintenance | Water/wastewater plants, pump stations, lift stations, grinder pumps, dams, canal, pipelines and storage infrastructure. | Use official Water Utilities / dispatch route for issues. |
Pay Your San Angelo Water Bill Safely
Online
City Pay/Purchase → InvoiceCloud
One-time credit card or e-check/bank draft, recurring payments, paperless and Pay by Text.
City of San Angelo Utility Billing/Collections
P.O. Box 5820
San Angelo, TX 76902
Drop box / office
City Hall Annex
301 W. Beauregard Ave.
Drop box on south side; check or money order only.
Start from the official City page
Use the City of San Angelo Pay/Purchase page or Water Utilities page first. The City warns that unofficial third-party websites are at the customer’s own risk and may not be secure.
Check the maintenance windows
Online and phone water payments are listed as unavailable from 10 p.m. to 2 a.m. daily and 3:30 a.m. to 4:30 a.m. Mondays because of system maintenance.
Match account and service address
Confirm account number, name, service address, balance, due date, payment method, fee, and whether the bill includes water, sewer, trash, stormwater, late fees, deposits or reconnect charges.
Save proof before closing
Keep confirmation number, amount, date/time, screenshot or email receipt, payment method, last four digits and any staff instruction if service is at risk.
| Payment method | Best for | Verify first | Risk to avoid |
|---|---|---|---|
| InvoiceCloud / online | Routine payments, recurring payments, paperless billing, Pay by Text. | Official City link, account number, fee, maintenance window. | Third-party payment site or paying during maintenance window. |
| Phone payment | Portal issue, payment confirmation, urgent balance question. | Use 325-657-4323 or 855-419-2758. | Not calling back when shutoff/reconnect status needs staff confirmation. |
| Routine bill with enough time. | PO Box 5820 and account number on check. | Too slow for disconnection deadlines. | |
| Drop box | After-hours physical payment. | Use check/money order only; no cash. | Assuming instant same-day posting. |
| In person | Receipt, deposit, new service, disputed payment, urgent issue. | Office hours, required documents, exact balance. | Waiting until after cutoff or holiday closure. |
Late Bill, Shutoff, Reconnect or Deposit
Late fee
15%
Bill not paid within 25 days after billing date is delinquent.
Reconnect fee
$30.00
Plus accrued bill and late charge before service reactivation.
Activation
$20.00
Regular-hours activation/turn-on of a water account.
After-hours
+$50.00
Additional fee for after-regular-hours connection/reconnection.
| Situation | Official rule / amount | What to ask before paying |
|---|---|---|
| Late account | 15% late fee on total new charges if not paid within 25 days after billing date. | “Is the 15% late fee included in the payoff amount?” |
| Service discontinued for delinquency | Accrued bill + late charge + $30 reconnect charge required before reactivation. | “What exact total restores service today?” |
| New account activation | $20 during regular business hours. | “Is activation fee included with my deposit/payment?” |
| After-hours connection/reconnection | Additional $50; fees must be paid in advance during regular business hours. | “Can after-hours reconnect be scheduled today?” |
| Temporary disconnection/reconnection | $15 single charge. | “Does my request count as temporary disconnection/reconnection?” |
| Returned check | $25 returned-check fee. | “Did a returned payment affect my account status or AutoPay?” |
| Meter test | $40 deposit plus any additional amount needed to pay test cost. | “Is the deposit refunded if meter test shows an issue?” |
| Meter damage | $35 or actual repair cost, whichever is greater. | “What damage was found and what proof is available?” |
Rates, Bill Lines, Deposits and Fees Users Search For
Water base fee
A common 5/8-inch residential meter is listed on the City’s bill explainer at $30.69/month, with $3.32 designated for water-related capital improvements.
Sewer base fee
A common 5/8-inch residential sewer base fee is listed at $29.72/month, with $4.64 designated for wastewater capital improvements.
Sewer usage
Sewer usage is based on average monthly water use during December, January and February. Usage above 4,000 gallons/month is listed at $3.75 per 1,000-gallon increment.
| Line item | Official-useful detail | Why it matters |
|---|---|---|
| Water base fee | Most common 5/8-inch residence listed at $30.69/month. | Fixed monthly water charge even before usage. |
| Water usage fee | Billed in 1,000-gallon increments; tiered by usage and drought level. | High outdoor use can push higher tiers. |
| Outside-city water customers | City bill explainer says outside-city customers pay 1.5 times the rate paid by city residents. | Important for fringe-area accounts. |
| Water CIP allocation | 95 cents per 1,000 gallons billed goes to water capital improvement fund. | Explains memo box / capital project line context. |
| Sewer base fee | 5/8-inch residence listed at $29.72/month; $4.64 to wastewater CIP. | Fixed sewer charge by meter size. |
| Sewer usage fee | Based on winter average; above 4,000 gallons/month pays $3.75 per 1,000 gallons. | Keep winter water use low to manage sewer average. |
| Trash service | Provided by Republic Services under City contract. | May appear on municipal services statement. |
| Trash sales tax | 8.25% sales tax applied to trash service charges. | Not a water usage charge. |
| Storm water fee | Based on impervious surface area; average residential homeowner pays about $3 or $4/month. | Separate from water and sewer usage. |
| Deposit / fee | Amount | User note |
|---|---|---|
| Residential water deposit — 5/8 inch | $100 | Common residential minimum deposit. |
| Commercial water deposit — 5/8 inch | $160 minimum | Commercial actual deposit may be determined by the Water Utilities Department. |
| Residential water deposit — 1 inch | $110 | Larger meter deposit. |
| Commercial water deposit — 1 inch | $330 minimum | Commercial use type may affect deposit. |
| Sewer-only deposit | Residential $50 / Commercial $100 | When establishing sewer without water service. |
| Trash-only deposit | Residential $50 / Commercial $100 | When establishing trash without water or sewer. |
| Deposit waiver | Residential customers may request waiver if no-delinquency history is confirmed. | Ask before paying if you have prior good history. |
| Water account activation | $20 | Regular business hours turn-on. |
| After-hours connection/reconnection | Additional $50 | Fees paid in advance during regular business hours. |
| Reconnect after delinquency | $30 plus accrued bill and late charge | Required before reactivation. |
| Meter test deposit | $40 plus possible additional cost | Ask policy before requesting. |
| Fire hydrant meter deposit | $1,000 | For hydrant meter placement. |
Official rates and bill links:
Start, Disconnect or Transfer San Angelo Water Service
Start service
- Complete Residential or Commercial Application first.
- Connections are scheduled for next-day service.
- Friday calls connect the following Monday.
- Connection times: 8:30 a.m.-4:30 p.m.
- Activation fee and deposit may apply.
After-hours connection
- Available Monday-Friday for additional $50 service fee.
- All fees must be paid in advance during regular business hours.
- Weekend/holiday new-service connection may require in-person paperwork and payment by 10 a.m. next available business day.
Disconnect / transfer
- Use official disconnect or transfer forms.
- Provide account number, service address and date.
- Give forwarding address for final bill.
- Ask about deposit refund/waiver/final balance.
- Coordinate move date with closing/lease date.
New-service tip: turn off faucets, irrigation, toilets, washer valves, hose bibs and any open lines before activation. If water starts flowing unexpectedly, the technician may not be able to leave service on.
Official service links:
Leak, Outage, No Water, Sewer Backup or Water Waste
Billing vs emergency
Billing questions go to 325-657-4323. Active leaks, outages or sewer backups should go to 325-657-4295.
| Problem | Correct route | Say this first | Safety note |
|---|---|---|---|
| Water main break / street leak | 325-657-4295. | “Water is flowing/bubbling at [street/cross street]. It started [time].” | Stay away from moving water, sinkholes, traffic and damaged pavement. |
| No water / outage | 325-657-4295 if broader outage; Customer Service if account/shutoff issue. | “No water at [address]. Neighbors [are/are not] affected.” | Check valves only if safe and accessible. |
| Sewer backup | 325-657-4295. | “Wastewater is backing up at [fixture/location].” | Avoid contact; keep children and pets away. |
| Hydrant or meter hazard | 325-657-4295 or official report route. | “There is a damaged hydrant/meter at [location].” | Do not operate or repair utility equipment. |
| Watering violation / runoff | 325-657-4409 or report online. | “I’m reporting water waste at [address/location].” | Runoff over 150 feet is prohibited. |
| Brown water / odor / pressure | Water Quality / operations route. | “Issue affects [hot/cold/all taps] since [time].” | Follow official boil-water notice if issued. |
Current Drought Level and Watering Rules
Current level
The City lists San Angelo in standard conservation, used when the City has more than 24 months of available water supply.
Outdoor watering
April 1-Oct. 31: twice every seven days. Nov. 1-March 31: once every seven days. Up to 1 inch per week.
Always prohibited
Noon-6 p.m. watering during warm-season months, runoff over 150 feet, and failure to repair a controllable leak.
| Rule | Current standard conservation detail | Practical action |
|---|---|---|
| April 1-Oct. 31 watering | Twice every seven days. | Set irrigation controller to no more than two watering days per week. |
| Nov. 1-March 31 watering | Once every seven days. | Reduce winter outdoor use to avoid waste and high bills. |
| Application rate | Up to 1 inch per week. | Use tuna-can test or rain gauge to avoid overwatering. |
| Prohibited hours | Noon to 6 p.m. April 1-Oct. 31. | Water early morning or outside prohibited hours. |
| Hand watering | Allowed any day except noon-6 p.m., within 1 inch/week limit. | Use for trees, shrubs, foundations and spot watering. |
| Drip / soaker / bubbler | Allowed any day and any time if total water applied stays within 1 inch/week. | Best option for foundations and trees. |
| Runoff | Runoff over 150 feet down street, gutter, alley or ditch is prohibited. | Fix broken heads, overspray and sloped-zone timing. |
| Violation report | Call 325-657-4409 or report online. | Include address, date/time and safe photo if available. |
High-bill connection: San Angelo’s tiered water usage fees depend on usage and drought level. If your bill jumped after irrigation changes, sod, landscaping, pool fill or a timer mistake, mention that when calling Customer Service.
High Bill, Leak, Meter Read or Sewer Average
Meter movement check
If all water fixtures, irrigation, pool fill and outdoor taps are off but the meter indicator moves, document time and call the utility or a plumber. Do not repair City meter equipment yourself.
Silent leak suspects
- Toilet flapper or fill valve.
- Outdoor hose bib.
- Irrigation zone or valve.
- Softener drain or pool fill.
- Service-line leak near meter.
Bill-line suspects
- Water usage tier.
- Sewer winter average.
- Storm water fee.
- Trash service/tax.
- Deposit, late fee or reconnect fee.
| Check | Why it matters | Proof to collect |
|---|---|---|
| Actual vs estimated read | Estimated/corrected reads can create surprise balances. | Meter photo if safe, bill read, date/time, usage history. |
| Toilet dye test | Silent toilet leaks can run all month. | Dye test photo, flapper/valve receipt, repair date. |
| Irrigation / outdoor use | West Texas outdoor water can push tiered usage quickly. | Controller schedule, zone notes, repair invoice, photos. |
| Sewer winter average | December-January-February average can affect sewer usage charges. | Winter bills and usage amounts. |
| Drought multiplier / level | Drought levels can change allowed use and added charges. | Current drought level and usage tier. |
| Meter test | Meter test requires $40 security deposit plus possible additional cost. | Ask policy before requesting test. |
| Pressure over 70 psi | CCR recommends considering a pressure regulating valve if static pressure is above 70 psi. | Pressure reading and plumber note. |
Water Quality, CCR, Sources, Lead and Backflow
2025 CCR
The 2025 Water Quality Report summarizes what is in San Angelo water, where it comes from and how it compares with EPA standards, using 2024 monitoring data from EPA-required tests.
| Water-quality topic | Official-useful detail | Action |
|---|---|---|
| Water sources | San Angelo uses a diversified supply including Colorado River sources, South Concho River sources, North Concho River source, and Hickory Aquifer wells. | Use the 2025 CCR for source details. |
| Treatment | All San Angelo water is treated at the San Angelo Water Treatment Plant. | Use CCR and Water Quality pages. |
| Primary supplies | CCR lists O.H. Ivie Reservoir and Hickory Aquifer as primary supplies, with Hickory permit volumes expected to grow. | Check current City water-resource notices for future changes. |
| Lead and copper | 2024 90th percentile: lead 3.95 ppb with 2 sites over action level; copper 0.132 ppm with 0 sites over action level. | Flush tap 30 seconds-2 minutes if water sat several hours; check lead inventory. |
| TTHM | 2024 TTHM highest level detected 86 ppb, MCL 80 ppb, violation marked Y in CCR table. | Read the CCR and City notices; call Water Utilities Director for questions. |
| Hydrant flushing | City routinely flushes hydrants to maintain chlorine residual, manage DBPs and pressure, and reduce breaks in old cast-iron mains. | Ask if flushing/repair explains color or odor. |
| Meter replacement / service line inventory | City is replacing old meters with ultrasonic meters and testing service-line materials during replacement work. | Use Lead Protection Program inventory or call 325-657-4323. |
| PFAS / UCMR 5 | UCMR 5 samples included lithium and 29 PFAS; 24 PFAS compounds were not detected above the minimum reporting level. | Review CCR table for detected PFAS and values. |
| Backflow | TCEQ requires testing of all backflow prevention assemblies at installation; assemblies protecting health hazards must be tested annually. | Use a TCEQ-licensed tester and City backflow page. |
Official water-quality links:
Need Help Paying a San Angelo Water Bill?
Call City first
- Ask exact amount due today.
- Ask payment arrangement / extension status.
- Ask if 15% late fee or $30 reconnect charge applies.
- Ask which payment route posts in time.
- Ask for account notes after payment.
Concho Valley Community Action
Address: 133 W. Concho Ave., Suite 301, San Angelo, TX 76903
Phone: 325-653-2411
Toll-free: 1-877-41-CVCAA
2-1-1 Texas / Concho Valley
Dial 2-1-1 for local utility-bill assistance, food, housing, health and nonprofit referrals.
CVCOG 2-1-1 contact: 325-223-5704 x239; toll-free 1-877-944-9666.
| Help route | Best for | Prepare |
|---|---|---|
| Water Customer Service | Balance, shutoff prevention, payment posting, account notes, deposit/reconnect amount. | Account number, bill/notice, amount you can pay today, receipt. |
| Concho Valley Community Action Agency | Local utility assistance where eligibility and funding are available. | ID, utility bill, shutoff notice, income/residence proof, application window details. |
| 2-1-1 Texas | Local assistance referrals across Concho Valley. | ZIP code, bill, notice, household details, deadline. |
| Texas Utility Help status | Current statewide water-bill funding check. | TDHCA says Texas Utility Help water-bill assistance funding is closed/no longer available. |
| Local charity/church programs | One-time emergency support when funds exist. | Referral, bill, ID, notice, proof of hardship. |
Assistance links:
Before Digging: Texas 811 and Water/Sewer Line Safety
Call 811
Call 811 or use Texas811.org before digging.
Timing
Texas811 says Texas law requires contacting 811 at least two business days before digging, excluding weekends and holidays.
Private lines
Ask whether private water, sewer, irrigation, yard light, gas or outbuilding lines after the meter need private locating.
| Project | Use 811? | San Angelo question |
|---|---|---|
| Fence, mailbox, tree, landscaping, irrigation, posts | Yes. | Are water/sewer facilities or service lines in the work area? |
| Water service line repair | Yes, plus plumber/permit guidance. | Where does City responsibility end and private responsibility begin? |
| Sewer connection or pool backwash connection | Yes, and sewer permit may be required. | Does the $5 sewer connection permit rule apply? |
| Hydrant meter / construction water | Use City permit process. | Ask about $15 permit, $1,000 deposit and $20 meter-set fee. |
| Contractor excavation | Yes. | Ask for Texas811 ticket/notification number before work begins. |
Map: San Angelo Water Utilities Office
| Location / route | Details | Use for |
|---|---|---|
| Water Utilities / Customer Service | 301 W. Beauregard Ave., first floor, City Hall Annex, San Angelo, TX 76903 | Billing, payment, service start/stop, deposits, account help. |
| Payment drop box | South side of City Hall Annex, 301 W. Beauregard Ave. | Check/money-order payments; no cash. |
| Payment mail | City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902 | Routine mailed payments. |
| Water Quality Lab | 1324 Metcalfe St., San Angelo, TX 76903 | Water-quality lab and report questions. |
| City Hall / City address | 72 West College Avenue, San Angelo, TX 76903 | General City government routing. |
| Concho Valley Community Action | 133 W. Concho Ave., Suite 301, San Angelo, TX 76903 | Utility-assistance route when funding/eligibility is available. |
San Angelo Water Utilities FAQ
What is the San Angelo Water Utilities customer service number?
Call Water Customer Service at 325-657-4323 for billing, payment, account, meter, start service, disconnect service and routine utility questions.
Who do I call for a water leak, outage or sewer backup?
Call 325-657-4295. The City lists this number for leaks or outages 24 hours a day, 365 days a year, and the Water Quality page also lists it for leaks or sewer backup.
Who do I call to report waste of water?
Call 325-657-4409 or use the City’s online watering-violation report route.
Where is the San Angelo Water Utilities office?
The Water Utilities office is at 301 W. Beauregard Ave., first floor, City Hall Annex, San Angelo, TX 76903.
How do I pay my San Angelo water bill online?
Start from the City of San Angelo Pay/Purchase page and use the authorized InvoiceCloud link. The City warns that unofficial or third-party payment sites are used at the customer’s own risk.
What are the San Angelo water payment maintenance windows?
The City lists online payments and phone payments as unavailable from 10 p.m. to 2 a.m. daily and from 3:30 a.m. to 4:30 a.m. Mondays because of system maintenance.
Where do I mail a San Angelo water payment?
Mail payments to City of San Angelo Utility Billing/Collections, P.O. Box 5820, San Angelo, TX 76902.
Can I use the drop box?
Yes. The drop box is on the south side of the City Hall Annex at 301 W. Beauregard Ave. The City says to use a check or money order and no cash.
What is the late fee?
The City fee schedule says any water utilities bill not paid within 25 days after the billing date is delinquent and receives a late fee of 15% on the total new charges for the month of delinquency.
What is the reconnect fee after delinquency?
The fee schedule says a delinquent account whose water service has been discontinued must pay the accrued bill, late charge and a $30 reconnect charge before water service is reactivated.
What deposit is required for a common residential meter?
The fee schedule lists a $100 residential deposit for a 5/8-inch water meter. Deposit waiver may be available for residential customers with confirmed no-delinquency history.
How do I start water service?
Complete the applicable residential or commercial application first. The City says connections are scheduled for next-day service, and customers calling on Friday are connected the following Monday.
What is the current San Angelo drought level?
The City lists the current level as standard conservation. It allows outdoor watering twice every seven days from April 1-Oct. 31 and once every seven days from Nov. 1-March 31, with no more than 1 inch per week.
What watering hours are prohibited?
Watering is prohibited from noon to 6 p.m. during the April 1-Oct. 31 season. Runoff over 150 feet is always prohibited, as is failure to repair a controllable leak.
Why is my San Angelo water bill high?
Common causes include tiered water usage, irrigation, toilet leaks, outdoor taps, pool filling, sewer winter average, trash, stormwater, deposits, late fees, drought-stage rules or estimated/corrected meter reads.
Where do I find the San Angelo water quality report?
Use the City’s Water Quality Reports page and the annual Consumer Confidence Report. Monthly lab reports are for general information only; the annual CCR contains official drinking-water data.
Who do I call for water-quality questions?
The Water Quality Lab is listed at 325-481-2722. The 2025 CCR also lists the Water Utilities Director at 325-657-4209 for more information.
Does San Angelo have a lead service line inventory?
Yes. The Lead Protection Program page links to a Service Line Inventory where customers can view service-line material information for addresses served by the water system.
Who do I call before digging?
Contact Texas811 by calling 811 or visiting Texas811.org at least two business days before digging, excluding weekends and holidays.
Is this the official San Angelo Water Utilities website?
No. This is an informational guide. Confirm live balances, deadlines, fees, shutoff status, drought rules, emergency instructions and water-quality notices with the official City of San Angelo website or your latest bill.
30-Second San Angelo Utility Checklist
Paying: use City Pay/Purchase → InvoiceCloud, phone pay 325-657-4323 / 855-419-2758, mail PO Box 5820, or City Hall Annex drop box.
Billing help: call 325-657-4323; office is 301 W. Beauregard Ave., first floor, City Hall Annex.
Emergency: leaks, outages or sewer backup = 325-657-4295; waste of water = 325-657-4409.
Fees: late fee 15%; reconnect after delinquency $30; regular activation $20; after-hours connection/reconnection adds $50.
Drought: standard conservation; outdoor watering twice every seven days Apr.-Oct., once every seven days Nov.-Mar., max 1 inch/week, no noon-6 p.m. watering in warm season.
Water quality: use the annual CCR for official data; Water Quality Lab 325-481-2722; Water Utilities Director 325-657-4209.
Before digging: call Texas811 two business days before work; ask about private lines after the meter.