Boynton Beach Water Help Desk: Pay, Call, Start Service or Report Trouble
Use this like a quick utility desk. Choose the problem, use the official City route, prepare the right proof, and avoid wrong-payment, shutoff, sewer, stormwater, and water-quality mistakes.
Start Here: What Do You Need?
| User need | Official route | Have ready | Critical Boynton detail |
|---|---|---|---|
| Pay bill online | City of Boynton Beach online payment system | Account number, service address, balance, payment method. | Bill2Pay notes credit card transactions have a convenience fee of $1.60 per $100.00. |
| Pay by phone | 561-742-6000, available 24/7 for pay-by-phone | Account number and payment method. | Use this for payment help, especially when online login fails. |
| Pay in person | City Hall Customer Service window, 100 E. Ocean Ave. | Bill, ID if needed, payment method. | Payment window listed Monday-Friday, 8:00 a.m.-4:00 p.m. |
| After-hours payment drop | Depository lockbox outside City Hall, 100 E. Ocean Avenue. | Check or money order with account number. | City says do not use cash in the lockbox. |
| Mail payment | City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803 | Bottom bill stub and account number on check. | Mail is not safe for urgent shutoff deadlines. |
| Water line, sewer line, stormwater issue | 561-742-6430 | Address, cross street, issue type, time noticed, photos if safe. | City water-quality page lists this number for water line breaks, sewer line breaks, and stormwater issues. |
| Utility customer service / after-hours utility issues | 561-742-6000 | Account number, service address, notice, payment proof. | City utility page lists this as customer service and after-hours utility issue phone. |
| Palm Beach County water customer? | 561-740-4600 / 9045 Jog Road, Boynton Beach | Check if your bill says Palm Beach County Water Utilities, not City of Boynton Beach. | Some Boynton-area addresses are PBCWUD customers, so biller name matters. |
Fast warning: if the account is past due, call before relying on mail, bank bill pay, or a drop box. The City says payments made after midnight of the due date are past due, and delinquent accounts may be disconnected/interrupted.
Official Boynton Beach Utilities Info Box
Utilities Department
Physical address:
124 E. Woolbright Rd.
Boynton Beach, FL 33435
Mailing address:
P.O. Box 310
Boynton Beach, FL 33425
Customer service
Phone: 561-742-6000
Utilities hours: Monday-Friday, 8:00 a.m.-4:30 p.m.
Payment help listed by Bill2Pay: 561-742-6300, Monday-Friday, 8:00 a.m.-5:00 p.m.
Service context
Boynton Beach Utilities provides drinking water and wastewater services for approximately 112,000 customers in Boynton Beach, neighboring municipalities, and some areas of unincorporated Palm Beach County.
The Utility provides stormwater services within City limits.
| Entity / location | Use for | Phone / address |
|---|---|---|
| City of Boynton Beach Utilities | Water/wastewater service, billing, customer account, start/stop, water quality, stormwater inside City limits. | 124 E. Woolbright Rd.; 561-742-6000 |
| City Hall Customer Service window | In-person bill payment and City Hall payment drop box. | 100 E. Ocean Ave., Boynton Beach, FL 33435 |
| Water Quality / source report questions | 2025 Water Quality Report, source water assessment, water-quality concerns. | 561-742-6400; Water Quality: 561-742-6964 |
| Breaks / field issue route | Water line breaks, sewer line breaks, stormwater issues. | 561-742-6430 |
| Palm Beach County Water Utilities | Only if your bill says Palm Beach County Water Utilities Department. | 9045 Jog Road, Boynton Beach; 561-740-4600; emergencies option 1 |
Pay Your Boynton Beach Water Bill Without Guessing
City of Boynton Beach Customer Relations
P.O. Box 31803
Tampa, FL 33631-3803
In person / drop box
100 E. Ocean Ave.
Boynton Beach, FL 33435
Drop box outside City Hall; no cash.
Start from the official City link
Use the City’s official “Pay Your Water Bill” route or mypayments.bill2pay.com/client/boynton. Avoid ad-style bill sites.
Match account and address
Confirm utility name, account number, customer name, service address, current balance, past-due amount, and due date before submitting payment.
Check fee and deadline
Bill2Pay lists a credit-card convenience fee of $1.60 per $100. The City says payments made after midnight of the due date are past due.
Save proof
Keep confirmation number, amount, date/time, payment method, last four digits, screenshot, and agent name if paid by phone.
| Payment method | Best for | Risk to avoid | Proof to save |
|---|---|---|---|
| Online Bill2Pay | Fast online payment, profile, one-time payment. | Wrong account, card fee surprise, past-due posting confusion. | Receipt screenshot and confirmation number. |
| Phone pay | Portal issue, urgent account, past-due question. | Calling old or unofficial numbers. | Confirmation, agent name, time of call. |
| In person | Need direct payment window or receipt. | Arriving after 4:00 p.m. payment-window close. | Paper receipt and account balance confirmation. |
| Drop box | After-hours check/money order. | Using cash or expecting instant posting. | Check copy and drop time. |
| Routine bill with plenty of time. | Mail delays and missing payment stub. | Check copy and mailing proof. | |
| Automatic bank draft | Avoid missed future due dates. | Assuming first draft covers existing past-due balance. | Enrollment confirmation. |
Past-Due Bill, Disconnection or Reconnection
Past-due rule
The City says any past-due account is assessed a $10 late fee and considered delinquent. Payments after midnight of the due date are past due.
If disconnected
The entire amount due is required to reinstate service. A Field Visit Fee is assessed, and an additional deposit may be required.
After-hours reconnect
If reconnection is needed after 4:00 p.m. weekdays or on weekends/holidays, an After Hours Fee is assessed.
| Situation | Call / ask | Do not miss |
|---|---|---|
| Late but still on | “What exact amount avoids interruption today?” | Ask if late fee is already included. |
| Notice received | “Which payment method posts in time?” | Bank/mail may be too slow. |
| Already disconnected | “What full amount restores service, including field visit, deposit, or after-hours fee?” | Partial payment is not sufficient to resume service. |
| Did not receive bill | “Can you verify mailing/email address and current amount?” | City says failure to receive a bill does not prevent interruption. |
| Payment made but service still off | “Do I need to call back after payment?” | Save confirmation number and agent notes. |
FY 2026 Rates and Fees Users Search For
Use the current official rate schedule for final billing decisions. These are the high-value amounts most customers need before disputing a bill, opening service, or handling reconnection.
Inside city base
$16.32/month
Residential water base monthly charge per unit, FY 2026.
Tier 1 water
$2.19 / 1,000 gallons
Inside-city residential Tier 1: 0-7,000 gallons.
Stormwater
$9.49 / ERU
FY 2026 stormwater base monthly charge per ERU.
Late fee
$10.00
Past-due utility late fee listed by City payment page/rate schedule.
| FY 2026 rate / fee | Official amount | When it matters |
|---|---|---|
| Inside-city residential water base | $16.32/month | Common Boynton Beach residential base water charge. |
| Inside-city residential Tier 1 | $2.19 per 1,000 gallons, 0-7,000 gallons | Lower-use household water consumption. |
| Inside-city residential Tier 2 | $3.91 per 1,000 gallons, 7,001-14,000 gallons | Outdoor use, irrigation, higher household use. |
| Inside-city residential Tier 3 | $5.23 per 1,000 gallons, 14,001-21,000 gallons | High-use bill review. |
| Inside-city residential Tier 4 | $6.44 per 1,000 gallons, 21,001+ gallons | Large leak/irrigation/pool-fill risk. |
| Outside-city residential base | $20.42/month | Customers outside city service boundary. |
| Sewer base inside city | $24.46/month | Wastewater base charge. |
| Sewer residential inside city commodity | $2.82 per 1,000 gallons, up to 10,000 gallons | Sewer charge comparison after leaks. |
| Stormwater | $9.49 per ERU | Stormwater fee on utility bill. |
| Reuse water | $0.46 per 1,000 gallons on-demand; $0.32 scheduled | Reuse/reclaimed water accounts. |
| Deposit / service fee | FY 2026 amount | User note |
|---|---|---|
| Deposit 5/8 x 3/4 inch | $100.00 | Most residences/businesses commonly have 5/8 or 3/4 inch meter. |
| Deposit 1 inch | $125.00 | Larger common meter deposit. |
| Field Visit Fee | $55.00 | Can apply for start/reconnect/field service actions. |
| After Hours Field Visit Fee | $165.00 | Important after 4:00 p.m., weekends, and holidays. |
| Shut Off Non-Pay | $55.00 | Past-due interruption fee risk. |
| Reconnect – 2 Attempt | $55.00 | Confirm total before paying disconnected account. |
| Returned Check Fee | $25.00 | Payment failure adds cost. |
| Customer Re-Read Residential | $55.00 | Ask before requesting re-read for bill dispute. |
| Meter Test | $165.00 | Ask what happens if the meter is accurate vs inaccurate. |
| Unauthorized Turn On | $115.00 | Do not restore service yourself. |
Official rates and payment sources:
Start, Stop or Transfer Service
Start service
- Completed application.
- Proof of authorization for property: lease, warranty deed, or corporate documentation.
- Valid Driver License or valid ID card.
- Deposit: $100 for 5/8 or 3/4 inch meter; $125 for 1 inch meter.
- 24-hour notice required before activation after deposit is received.
Stop service
- Notify the City at least 24 hours before requested disconnection date.
- Provide forwarding address.
- If renter, provide landlord name.
- If property is being sold, provide new owner name.
- Ask final bill and deposit handling.
New meter / new service
- New water service requiring meter installation normally takes 7-10 days.
- Additional fees and on-site inspection may apply.
- Connection charges and capital facility charges may apply inside and outside city limits.
- After-hours turn-on fee applies for after-hours service turn-on.
Property-owner note: the City says property owners are responsible for charges associated with the service address until the actual date of sale, change of occupancy, or permanent disconnection. Bills are produced monthly regardless of occupancy or water consumption.
Official service forms:
Water, Sewer, Stormwater or Quality Issue: Call the Right Route
| Problem | Correct route | Say this first | Safety note |
|---|---|---|---|
| No water, pressure loss, water service problem | 561-742-6000 | “No water/low pressure at [address]. Neighbors [are/are not] affected.” | Check if shutoff, main work, or neighborhood issue is known. |
| Water line break | 561-742-6430 | “Water is flowing at [street/cross street]. It started [time].” | Stay away from washouts, traffic, and electrical hazards. |
| Sewer line break / backup | 561-742-6430 | “Wastewater is backing up at [fixture/location].” | Avoid contact. Keep children and pets away. |
| Stormwater flooding / spill into drain | 561-742-6400 for dumping/spill; 561-742-6430 for stormwater issues | “There is [dumping/spill/flooding] at [location].” | Do not enter flooded streets or storm drains. |
| Water quality concern | Water Quality: 561-742-6964; report/source questions: 561-742-6400 | “Issue affects [hot/cold/all taps] at [address] since [time].” | Use official boil-water advisory guidance if issued. |
High Bill, Meter Read, Leak or Irrigation Problem
Meter / AMI check
The City is replacing about 23,000 meters with Sensus iPearl smart meters. AMI is intended to improve billing accuracy, detect leaks/continuous use, and provide real-time water usage data.
Indoor suspects
- Running toilet or silent flapper leak.
- Water softener regeneration.
- Humidifier, ice maker, or reverse-osmosis drain.
- Vacant-home unauthorized use.
Boynton outdoor suspects
- Irrigation timer or broken sprinkler head.
- Pool filling or autofill.
- Outdoor hose bib.
- Leak under landscape, driveway, or service line.
| Check | Why it matters | Proof to collect |
|---|---|---|
| Actual vs estimated read | A read issue can change bill amount or trigger re-read question. | Current meter photo, bill read, date/time. |
| Meter re-read request | Rate sheet lists residential re-read fee at $55. | Ask before requesting a paid re-read. |
| Meter test | Rate sheet lists meter test at $165 and larger meter tests at higher amounts. | Ask fee policy if meter tests accurate/inaccurate. |
| Toilet dye test | Silent toilet leaks can waste water every day. | Dye result, repair receipt, before/after usage. |
| Irrigation/pool | Large jumps can push usage into higher water tiers. | Timer schedule, repair invoice, leak photos. |
| Sewer review | Water leaks may also affect sewer charges depending on City policy. | Ask if documented leak repair qualifies for review. |
Water Quality, CCR, PFAS, Lead and Boil Advisories
2025 Water Quality Report
Boynton Beach Utilities says it routinely monitors contaminants according to federal and state laws, rules, and regulations.
Report/source questions: 561-742-6400
Water quality phone
Water Quality: 561-742-6964
Use for unusual color, odor, taste, or quality concerns.
Lead service line inventory
The City says it does not have lead service or galvanized requiring replacement lines in its distribution system, based on records, field inspections, modeling, historical knowledge, and testing results.
| Concern | Official useful detail | Action |
|---|---|---|
| CCR / source assessment | Call 561-742-6400 for 2025 Water Quality Report questions or a complete source water assessment copy. | Use Water Quality Report page first. |
| PFAS | City PFAS page explains EPA’s first nationwide drinking-water standards for PFAS and says the City is prepared to comply with all EPA standards. | Read PFAS page and current CCR data. |
| Lead lines | City says no lead service or galvanized requiring replacement lines in the distribution system. | Use service-line inventory search if you want address material information. |
| Chlorine maintenance | Temporary free-chlorine maintenance is routine, typically once or twice a year for three weeks, to maintain distribution pipes. | Expect possible taste/odor changes; follow City notices. |
| Chlorine safety range | City FAQ says chlorine levels are monitored in real time and remain within EPA-approved standards of 0.2 to 4.0 mg/L. | Call if odor/taste is unusual or severe. |
| Boil water advisory | City FAQ says bring water to a full rolling boil for at least 1 minute, then cool before use. | Use boiled/cooled water for drinking, food prep, and higher-risk hygiene needs. |
| Bleach disinfection if no power | City FAQ says use 8 drops, about 1/8 teaspoon, of plain unscented household bleach per gallon and let stand 30 minutes; repeat if cloudy. | Use only if official guidance allows and no boil option exists. |
Official water-quality links:
Wastewater, FOG and Stormwater: Bill Lines Users Miss
Wastewater system
Boynton Beach and Delray Beach jointly own and operate the South Central Regional Wastewater Treatment and Disposal Facility. It treats about 17 million gallons per day of used water and sewage from the two cities.
The City also operates about 165 wastewater lift stations that move raw wastewater to the regional facility.
Stormwater system
Stormwater is rainfall runoff that can carry dirt, debris, chemicals, and pollutants to canals, lakes, the Intracoastal Waterway, and the ocean.
The stormwater fee supports capital projects, routine maintenance, storm-event maintenance, and drainage improvements in King Tide areas.
| Issue | Official guidance | Action |
|---|---|---|
| Flushable wipes | City says “flushable” wipes can clog pipes, pumps, and cause overflows/backups. | Do not flush wipes. |
| Fats, oils, greases | Do not flush or pour fats, oils, or grease down drain. | Cool, contain, and dispose properly. |
| Medications | Do not flush unused medications. | Use approved disposal routes. |
| Stormwater dumping/spills | Immediately report dumping or spills into stormwater systems. | Call 561-742-6400. |
| Swales | Do not park in swales; keep swales grassed, free of shrubs/trees, and clear of sediment. | Inspect twice per year. |
| Storm grates | Check drainage grates along roadways, swales, and low-lying areas. | Remove debris only if safe; report blockages. |
Official wastewater and stormwater links:
Conservation, Rain Barrels and Away-from-Home Protection
Rain barrel program
Boynton Beach Utilities customers can use rain barrels to collect roof runoff for lawns, gardens, vehicles, compost, indoor plants, and other non-potable outdoor uses.
Rain math
The City says 1 inch of rainfall on 1 square foot yields 0.623 gallons; 0.5 inch over 200 sq ft can fill about a 55-gallon barrel.
Rain barrel placement
City page says rain barrels must be set back at least 4 feet from rear and interior side property lines and cannot be in required front or side-corner yards. Maximum size: 60 gallons.
Leaving town? If your property will be unoccupied, the City says you may provide a temporary mailing address and can have meter(s) locked while away to prevent unauthorized usage. Call Customer Relations at 561-742-6000; field visit fees apply.
Official conservation link:
Need Help Paying Utilities in Palm Beach County?
Call the City first
- Ask total amount due today.
- Ask whether payment arrangement is available.
- Ask if full balance is required to avoid interruption.
- Ask if field visit, deposit, or after-hours fee applies.
Palm Beach County Community Action
Call Center: 833-273-9455
Email: CSDCares@pbcgov.org
Administration: 810 Datura Street, West Palm Beach, FL 33401
211 help
Call 211 for local utility, emergency, housing, and nonprofit resource referrals.
Prepare ZIP code, bill, shutoff notice, income details, ID, and household size.
Water-assistance note: Palm Beach County’s LIHWAP water assistance ended in 2024, so current help usually starts with the provider, Community Action/LIHEAP-related resources, 211, and local nonprofit referrals.
Assistance links:
Boynton Beach vs Palm Beach County Water Utilities
Many searchers in Boynton Beach see both City and County results. Use the biller name before paying.
| If your bill says… | Pay / call here | Address | Emergency route |
|---|---|---|---|
| City of Boynton Beach / Boynton Beach Utilities | City payment system or 561-742-6000 | Utilities: 124 E. Woolbright Rd.; City Hall pay window: 100 E. Ocean Ave. | After-hours utility issues: 561-742-6000; line/stormwater issue: 561-742-6430. |
| Palm Beach County Water Utilities Department | 561-740-4600 or 877-477-1305 | 9045 Jog Road, Boynton Beach, FL | 561-740-4600, option 1. |
Wrong-provider risk: Boynton-area addresses can be served by different billers. The correct payment portal is the one that matches your bill header, account number format, and service address.
Map: Boynton Beach Utilities and Payment Locations
| Location | Address | Use for |
|---|---|---|
| Boynton Beach Utilities Department | 124 E. Woolbright Rd., Boynton Beach, FL 33435 | Utility department, water/wastewater/stormwater questions. |
| City Hall Customer Service window | 100 E. Ocean Ave., Boynton Beach, FL 33435 | In-person utility bill payment, Monday-Friday 8:00 a.m.-4:00 p.m. |
| City Hall after-hours lockbox | 100 E. Ocean Ave., Boynton Beach, FL 33435 | After-hours payment drop; no cash. |
| Palm Beach County Water Utilities Customer Service Center | 9045 Jog Road, Boynton Beach, FL | Only for PBCWUD customers; check bill header first. |
| Palm Beach County Community Action | 810 Datura Street, West Palm Beach, FL 33401 | Community assistance/utility help route. |
Boynton Beach Water Utilities FAQ
What is the Boynton Beach Water Utilities phone number?
Customer Service is 561-742-6000. The City also lists 561-742-6000 for after-hours utility issues. Water line breaks, sewer line breaks, and stormwater issues are listed at 561-742-6430 on the water-quality contact page.
Where is the Boynton Beach Utilities office?
The Utilities Department physical address is 124 E. Woolbright Rd., Boynton Beach, FL 33435. In-person payments are accepted at City Hall, 100 E. Ocean Ave., Boynton Beach, FL 33435.
How do I pay my Boynton Beach water bill online?
Use the official City of Boynton Beach online payment system at mypayments.bill2pay.com/client/boynton. Match your account number and service address before submitting payment.
Can I pay my Boynton Beach water bill by phone?
Yes. The City lists pay-by-phone 24 hours a day, 7 days a week at 561-742-6000.
What is the Boynton Beach online payment fee?
The Bill2Pay page says credit card transactions have a convenience fee of $1.60 per $100.00 added to each transaction.
Where do I mail a Boynton Beach water payment?
Mail water bill payments to City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803. Include the bill stub and account number.
What happens if my Boynton Beach utility bill is past due?
The City says past-due accounts are assessed a $10 late fee and considered delinquent. Past-due amounts are due immediately, and service may be disconnected/interrupted.
How do I start water service in Boynton Beach?
You need a completed application, proof of authorization for the property such as lease, warranty deed, or corporate documentation, and a valid Driver License or ID. After deposit is received, 24-hour notice is required before service activation.
What deposit is required to start service?
The City lists $100 for 3/4-inch or 5/8-inch meters and $125 for 1-inch meters. Larger meters have different deposits in the rate schedule.
How do I stop service?
Notify the City at least 24 hours before the requested disconnection date, provide a forwarding address, and provide landlord or new owner information if applicable.
Why is my Boynton Beach water bill high?
Common causes include irrigation, toilet leaks, pool filling/autofill, outdoor hose use, service-line leaks, estimated/read issues, or seasonal usage. Collect meter photos, usage history, repair receipts, and irrigation/pool notes before asking for review.
Who do I call for water-quality questions?
For the 2025 Water Quality Report or complete source water assessment, call 561-742-6400. For Water Quality, the City contact page lists 561-742-6964.
Does Boynton Beach have lead service lines?
The City’s lead service line inventory page says its system does not have lead service or galvanized requiring replacement lines in the distribution system.
What is the boil-water advisory rule?
The City FAQ says boiling is the best method: bring water to a full rolling boil for at least 1 minute, then let it cool before use.
Is this the official Boynton Beach Water Utilities website?
No. This is an informational guide. Confirm live balance, deadlines, fees, shutoff status, notices, service rules, and emergency instructions with official City of Boynton Beach sources or your latest bill.
30-Second Boynton Beach Utility Checklist
Paying: use official Bill2Pay or 561-742-6000; save confirmation number and screenshot.
Past due: call first; ask exact full amount, late fee, field visit fee, deposit, and after-hours fee.
Start service: application + lease/deed/corporate documents + valid ID + deposit + 24-hour activation notice.
Stop service: 24-hour notice + forwarding address + landlord/new owner info + final bill question.
Emergency: utility issues 561-742-6000; water/sewer/stormwater line issues 561-742-6430.
Water quality: 2025 report/source questions 561-742-6400; Water Quality 561-742-6964.