Savannah Water Utility Help Desk: Pay, Call, Report, Move or Check a Bill
Use this guide like a quick utility counter: pay the City of Savannah bill, find the right phone number, report a water or sewer emergency, request start/stop service, handle a high bill, or check water quality resources.
Start Here: Official Savannah Utility Action Board
| Need | Official route | Have ready | Important detail |
|---|---|---|---|
| Pay online | City online utility payment portal | Account Number + Barcode from payment coupon, email address, payment method. | Minimum online payment is $10. Credit/debit under $400 has $3.50 fee; eCHECK under $1,000 has no fee. |
| Billing/customer service | 912-651-6460 or online customer contact | Account number, barcode, service address, bill date, payment proof. | Use for bill copy, payment arrangement, high bill, start/stop, account issue. |
| Water/sewer emergency | 912-351-3434 | Exact address/cross street, public right-of-way issue, start time, safety risk. | City lists this for water/sewer emergencies such as a broken water main in the public right-of-way. |
| 311 service request | Call 311 or 912-651-6565; use online 311 request. | Address, photo if safe, problem type, contact info. | Use for city-owned property/equipment service requests and non-emergency reporting. |
| Visit or pay in person | Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. | Bill, account/barcode, ID if needed, payment method. | Confirm account status if flagged for delinquent activity before relying on in-person payment alone. |
| Mail payment | City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402. | Payment coupon, check/money order, account number. | Mail is not ideal near cutoff. City says it is not responsible for late mail remittances. |
Fast correction: the old page content was not Savannah-specific. This rebuilt version is focused on City of Savannah Utility Services, Water Resources, Chatham-area service questions, and official Savannah payment/emergency routes.
Official Contact, Address, Hours and Service Area
Utility Services Customer Service
Phone: 912-651-6460
Office:
Coastal Georgia Center
305 Fahm Street
Savannah, GA 31401
Hours: Monday-Friday, 8:15 AM-5:00 PM
Mailing / payment address
Utility payments:
City of Savannah Utility Services
P.O. Box 1968
Savannah, GA 31402
City mailing:
P.O. Box 1027
Savannah, GA 31402
Locality
City: Savannah, Georgia
County: Chatham County
Services billed: water, sewer, and refuse collection through Utility Services.
| Department / route | Official detail | Use for |
|---|---|---|
| Utility Services | 305 Fahm Street; 912-651-6460. | Billing, payment, account setup, customer service, payment arrangements, leak adjustment questions. |
| Water & Sewer Planning / Engineering | 20 Interchange Drive; P.O. Box 1027; 912-651-6573. | Developer, water/sewer planning, engineering, connection coordination, service-area questions. |
| Water Resources Administration | P.O. Box 1027; 912-651-4241. | Water Resources administration questions, not routine utility bill payment. |
| Water Reclamation | 1400 E. President St.; 912-651-6620; Mon-Fri 8 AM-5 PM. | Wastewater/reclamation facility route; use 311 for service requests. |
| Stormwater Management | 912-650-7855; service requests via 311 or 912-651-6565. | Storm drains, drainage complaints, flooding, water quality/stormwater concerns. |
Pay a Savannah Utility Bill Online, by Mail, Autopay or In Person
Online
Use the City payment portal. You need the Account Number and Barcode from your payment coupon.
eCHECK
Under $1,000. No fee listed. Need checking/savings routing and account number, including all zeros.
Credit / debit
Payment amount must be under $400. City portal lists a $3.50 transaction fee.
Autopay
Automatic checking debit is bi-monthly on the due date. A voided check is required with the completed application.
| Payment method | Official requirement / limit | Best for | Do not miss |
|---|---|---|---|
| Online portal | Account Number + Barcode from payment coupon; email required; minimum payment $10. | Fast payment with online proof. | Accounts with zero balance may not be available online. |
| Credit/debit card | Payment amount under $400; $3.50 transaction fee. | Small urgent payments. | Large balances may need eCHECK, multiple payments, or another route. |
| eCHECK | Payment amount under $1,000; no fee; routing/account number including zeros needed. | Lower-fee online payment. | Confirm bank numbers carefully before submitting. |
| Automatic checking debit | Bi-monthly debit on due date; completed application + voided check required. | Customers who want fewer missed due dates. | Deposit slips and temporary checks are not accepted for the application. |
| In person | Cashier’s Office at Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. | Customers needing in-person help or receipt. | Bring bill/payment coupon and check current office status. |
| City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402. | Routine bills with time before due date. | Not safe near shutoff deadline because mail may post late. |
Official payment links:
Past-Due Bill, Late Penalty or Shutoff Notice
Bill timing
Bills are issued bi-monthly. Payment is due within 20 days of the bill date. Due dates are based on service location and are not adjustable.
Late penalty
City guidance lists a late penalty of $5 or 10%, whichever is greater, when the bill is not paid on time.
Shutoff risk
FAQ/search snippets show the shut-off period begins 38 days after the bill date; a $50 administrative processing fee may be added after the due-date window.
| Situation | Best action | Question to ask |
|---|---|---|
| Current bill only | Pay through official route before due date. | “What posting time applies to my payment method?” |
| Penalty added | Call customer service and confirm full amount due. | “Is the late penalty included in the total shown online?” |
| Shutoff notice | Call before using mail or bank bill pay. | “What exact amount and payment method protects service today?” |
| Payment arrangement needed | Use the City’s Payment Arrangements page/contact route. | “Am I eligible for an arrangement, and will late penalties still apply?” |
| Service already off | Ask about reconnection, timing, fees, access, and whether someone must be present. | “When can reconnection be scheduled after payment posts?” |
Important: failure to receive a bill does not exempt penalties or disconnection for non-payment. If mail delivery is unreliable, request bill copies or use the online/account route before the due date.
Water Main Break, Sewer Backup, No Water or 311 Request
Water & sewer emergency
Call: 912-351-3434
Use for broken water main in the public right-of-way or urgent water/sewer emergency.
311 / service request
Call: 311 or 912-651-6565
Use for non-emergency city service requests or city-owned property/equipment issues.
Immediate danger
Call 911 for immediate safety danger, flooding near electrical equipment, road collapse, fire risk, injury, or medical emergency.
| Problem | Call / route | What to say | Safety note |
|---|---|---|---|
| Broken water main / street flooding | 912-351-3434 | “Water is flowing/bubbling at [address/cross street]. It started [time].” | Stay out of flooded roadway and away from unstable pavement. |
| No water / low pressure | Emergency line if broad/outage; customer service if account/shutoff issue. | “All taps/some taps affected; neighbors [are/are not] affected.” | Check whether a shutoff, repair, or public outage is active. |
| Sewer backup | 912-351-3434 or 311 depending urgency. | “Wastewater is backing up at [floor drain/toilet/basement].” | Avoid wastewater contact. Keep children and pets away. |
| Drainage/stormwater complaint | 311 / 912-651-6565; Stormwater 912-650-7855. | “Drain/street flooding issue at [location]. Photos available.” | Do not drive through flooded streets. |
| Sewer spill sighting | Call 311 / 912-651-6565. | “I see possible sewer spill at [location].” | City guidance says report sewer spills even if you do not see active flow. |
Start, Transfer or Disconnect Savannah Utility Service
Start service
- Service address and unit.
- Requested start date.
- Customer name, phone, email.
- Lease/closing/ownership documentation if requested.
- Deposit/setup questions.
Transfer service
- Old address and new address.
- Transfer date by calendar date.
- Account/barcode if existing customer.
- Final/first bill timing.
- Balance or arrangement questions.
Disconnect service
- Stop date.
- Forwarding address.
- Final bill method.
- Access/meter question.
- Autopay cancellation question.
| Official scheduling rule | What it means for users |
|---|---|
| New service connections and delinquent reconnections are Monday-Friday, 7 AM-5 PM. | Do not expect weekend, holiday, after-hours, or exact-hour connection. |
| Service disconnections are Monday-Thursday. | Plan move-out and closing dates early so final billing is not delayed. |
| Connections/disconnections are scheduled by calendar date only. | Technicians follow routes based on previous day’s orders; hourly appointments are not set. |
| Online payment uses the Water Service Turn-on Release Agreement. | Read release language before expecting the City to turn on service after payment. |
High Savannah Water Bill: Leak, Meter and Adjustment Checklist
Usage spike
Compare current bill, last bill, same period last year, days of service, meter read, and CCF usage.
Average use clue
City high-bill guidance says each Savannah resident uses an average of about 85 gallons per day.
Leak adjustment
City says you can apply for an adjustment after a qualifying water leak; FAQ notes courtesy adjustment may cover up to two impacted bills after repair.
AMI meters
Savannah’s AMI Smart Water Meter project is intended to provide more accurate and reliable water usage data.
| Check first | What to do | Proof to save |
|---|---|---|
| Toilet leak | Add dye to tank, wait without flushing, check bowl color. | Photo, repair receipt, part replaced, date fixed. |
| Irrigation / outdoor watering | Check broken heads, timers, wet spots, Friday watering restriction, 10 AM-4 PM rule. | Controller photo, repair invoice, dates. |
| Meter reading | Review billing period and read; use City “How to Read Your Bill and Meter” resource. | Meter photo if safe, bill screenshot, usage history. |
| Private plumbing leak | Fix leak first; then apply for leak adjustment if eligible. | Plumber note, paid invoice, before/after photos. |
| Large sewer charge | Ask how sewer was calculated and whether leak adjustment affects sewer portion. | Usage, repair date, customer service notes. |
2026 Water and Sewer Rates: Quick Reference
Use the official City budget/rate materials for final adopted amounts. The table below gives a scan-first guide to the 2026 proposed schedules shown in City rate memo materials.
| Rate item | Inside city 2026 | Outside city 2026 | What it means |
|---|---|---|---|
| Water base charge | $11.06 bi-monthly | $16.59 bi-monthly | Fixed water charge before usage. |
| Water first 15 CCFs bi-monthly | $1.46 per CCF | $2.19 per CCF | Lower usage tier. |
| Water over 15 CCFs bi-monthly | $1.64 per CCF | $2.46 per CCF | Higher usage tier. |
| Sewer base charge | $8.80 bi-monthly | $13.20 bi-monthly | Fixed sewer charge before usage. |
| Sewer first 15 CCFs bi-monthly | $5.18 per CCF | $7.77 per CCF | Lower sewer usage tier. |
| Sewer over 15 CCFs bi-monthly | $5.56 per CCF | $8.34 per CCF | Higher sewer usage tier. |
| Median impact noted in memo | $3.22/month or $38.64/year combined W&S increase; 5.71% for median inside-city customer using about 15 CCFs bi-monthly. | Budget planning estimate, not your exact bill. | |
Bill math tip: Savannah utility bills are bi-monthly, so compare billing period length before judging whether a bill is unusually high.
Water Quality, PFAS, Lead and Outdoor Watering
Water quality reports
Use the City Water Quality Reports page for Savannah’s official drinking-water report history and related notices.
Lead Free Savannah
City materials say the lateral inventory was submitted to Georgia EPD on Oct. 15, 2024 and made public Oct. 16, 2024.
PFAS information
The City Water Resources Department has a dedicated PFAS Information page for local PFAS context.
| User concern | Useful official detail | Action |
|---|---|---|
| Lead exposure | City lead materials advise using cold water for drinking/cooking, flushing water before use, and note that boiling does not eliminate lead. | Check service line inventory, consider certified filter/testing if concerned, and review City lead resources. |
| Water quality report | City provides current and past water quality reports online. | Use the report to check source water, detected contaminants, violations, and contact info. |
| Outdoor watering | Savannah guidance: no watering Fridays; no watering between 10 AM and 4 PM; even-numbered properties Mon/Wed/Sat; odd-numbered properties Tue/Thu/Sun. | Adjust irrigation controller and install rain sensor where possible. |
| Medication disposal | City Water Resources has Medicine Cabinet Cleanout information. | Do not flush medicines unless official disposal instructions say so. |
Payment Arrangements, Senior Discount and Water-Saving Help
Payment arrangements
The City says payment arrangements are available to City of Savannah utilities customers who may need more time to pay.
Senior discount
City materials say qualified applicants can save up to $179 per year through the Low Income Seniors Discount Program.
Free toilet / conservation
City Utility Services promotes water conservation, Water Wise tips, and a Free Toilet Program to help reduce usage.
| Need help with… | Ask for this | Prepare |
|---|---|---|
| Past-due balance | Payment arrangement, exact amount due, penalty/shutoff timing. | Bill, notice, account/barcode, amount you can pay today. |
| Senior discount | Low Income Seniors Discount Program eligibility and application details. | Age, income, residence/account information, required documents. |
| Leak-related high bill | Leak adjustment after repair. | Repair receipt, plumber note, dates, photos, account details. |
| Lower future bills | Water Wise conservation, free toilet program, outdoor watering schedule. | Current usage, household size, irrigation settings, fixtures. |
Map: City of Savannah Utility Services Office
Use the map for the Coastal Georgia Center utility/customer-service location. For urgent water or sewer emergencies, call instead of driving to the office.
| Location | Address | Use for |
|---|---|---|
| Utility Services / Coastal Georgia Center | 305 Fahm Street, Savannah, GA 31401 | Customer service, in-person payments, billing help, cashier office route. |
| Utility payment mail | P.O. Box 1968, Savannah, GA 31402 | Mail utility bill payment with coupon/account details. |
| Water & Sewer Planning / Engineering | 20 Interchange Drive, Savannah, GA 31415 | Planning, engineering, water/sewer project/service connection questions. |
| Water Reclamation | 1400 E. President St., Savannah, GA 31402 | Wastewater reclamation facility contact route; use 311 for service requests. |
Savannah Water Utility FAQ
What is the City of Savannah utility customer service phone number?
Call Utility Services Customer Service at 912-651-6460 for billing, account, payment, service setup, payment arrangement, and leak-adjustment questions.
What is the Savannah water and sewer emergency number?
Call 912-351-3434 for water and sewer emergencies such as a broken water main in the public right-of-way.
Where is the Savannah Utility Services office?
The public office is at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Regular hours are Monday-Friday, 8:15 AM to 5:00 PM.
How do I pay my City of Savannah utility bill online?
Use the official City online utility payment portal. You need the Account Number and Barcode from the payment coupon of your bill, plus an email address.
What are the online payment fees and limits?
The City portal lists a $10 minimum payment. Credit/debit payments must be under $400 and have a $3.50 fee. eCHECK payments must be under $1,000 and have no fee listed.
Where do I mail a Savannah utility payment?
Mail utility payments to City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402. Use caution near due dates or shutoff deadlines because mailed payments may arrive late.
How often does Savannah bill water, sewer, and refuse?
City guidance says bills are issued on a bi-monthly basis. The bill date is determined by location within the service area, and due dates are not adjustable.
When is the bill due?
Payments are due within 20 days of the bill date. Failure to receive a bill does not exempt penalties or disconnection for non-payment.
Can I request a payment arrangement?
Yes. The City has a Payment Arrangements page for utilities customers who may need more time to pay. Ask whether late penalties still apply to your account.
Does Savannah offer a leak adjustment?
Yes. The City’s Leak Adjustment page says you can apply for an adjustment after a water leak causes a high utility bill. Repair proof and impacted bill information are important.
How do I start, transfer, or disconnect service?
Use the official How to Set Up Service and Transfer or Disconnect Service pages. Connections and disconnections are scheduled by calendar date only, not hourly appointment windows.
Who do I call for 311 service requests?
Call 311 or 912-651-6565, or submit a service request online. Use 311 for non-emergency city service requests involving city-owned property or equipment.
Where can I find Savannah water quality reports?
Use the City’s Water Quality Reports page. The City also provides PFAS Information and Lead Free Savannah resources through Water Resources.
What is Savannah’s outdoor watering schedule?
City guidance says no outdoor watering on Fridays, no watering between 10 AM and 4 PM, even-numbered properties water Monday/Wednesday/Saturday, and odd-numbered properties water Tuesday/Thursday/Sunday.
Is this the official City of Savannah website?
No. This is an informational utility guide. Confirm live balances, deadlines, fees, service status, payment posting, forms, and emergency instructions with official City of Savannah sources.
30-Second Savannah Utility Checklist
Paying: account number + barcode → official portal → check fee/limit → save confirmation.
Calling: billing/customer service 912-651-6460; emergency water/sewer 912-351-3434; 311 or 912-651-6565 for service requests.
Past due: call before mail/bank bill-pay; ask exact amount, penalty, deadline, and fastest posting method.
Moving: start/transfer/disconnect by calendar date; no hourly route scheduling.
High bill: check usage, leaks, irrigation, meter, repair proof, then ask about leak adjustment.