Alliance Water Utility Help Board: Pay, Log In, Call or Report Trouble
Use this page like a quick desk: pay online, find the right phone number, start service, handle a shutoff warning, check a high bill, report a water or sewer emergency, and avoid wrong-office delays.
Start Here: Pick the Exact Task
| Need | Official route | Have ready | Do not miss |
|---|---|---|---|
| Pay or log in online | cityofalliancebilling.com | Most recent statement, account number, account holder name as shown on bill. | Online payment is listed as free of charge for Visa, MasterCard, or Discover. |
| Pay by phone | 330-823-3126 | Account number, card, service address, current bill. | Official FAQ says phone pay accepts Visa, MasterCard, or Discover. |
| Pay in person | Water Billing office, 504 E Main Street, Alliance, OH 44601. | Bill, ID if needed, payment method. | Office is across from the license bureau; cashier windows operate during business hours. |
| Drop payment | Lobby drop box at 504 E Main Street or night drop at rear of building on Prospect Street. | Check or money order, account number on payment. | Do not place cash in drop boxes. |
| Mail payment | Alliance Water Utility, 504 E Main Street, Alliance, OH 44601-2402. | Check or money order and bill stub. | Mail is not the safest route if you have a shutoff notice. |
| Start service inside city | Call Water Billing: 330-823-3126. | Closing disclosure, owner ID, tenant ID if applicable, notarized application. | Fax/email submissions are not accepted for the application packet. |
| Water service outside city limits | Call Water Distribution: 330-823-5216. | Property address, service request, project details. | Official utilities page separates inside-city billing from outside-city water requests. |
| After-hours water/sewer problem | Use the emergency numbers below. | Address, nearest cross street, issue type, callback number. | A foreman/superintendent follow-up may require your phone number. |
Fast warning: for a shutoff notice or service already off, call Water Billing before relying on mail, bank bill-pay, or a drop box. Ask which method protects or restores service today.
Official Phone Numbers, Offices and Local Service Routing
Water Billing & Collections
504 E Main Street
Alliance, OH 44601
Phone: 330-823-3126
Hours: Monday-Friday, 9:00 AM-4:00 PM
Water & Sewer Distribution
1010 N Walnut Street
Alliance, OH 44601
Phone: 330-823-5216
Fax: 330-823-9592
Hours: Monday-Friday, 7:00 AM-5:00 PM
Water Treatment Plant
12251 Rockhill Avenue NE
Alliance, OH 44601
Water treatment info: 330-829-2241
Administrative personnel: 7:00 AM-4:00 PM, Monday-Friday.
| Department / route | Use for | Phone | Best detail to say first |
|---|---|---|---|
| Water Billing | Bill pay, online login, account balance, shutoff/service establishment, moving/selling. | 330-823-3126 | “My account number/service address is…” |
| Water Distribution | Water meter repairs, backflow prevention, water taps, main breaks during listed hours. | 330-823-5216 | “This is a field/water line issue at…” |
| Water Treatment | Water quality, treatment information, source water concerns, after-hours main breaks/weekend route. | 330-829-2241 | “This is a water quality/treatment concern…” |
| Wastewater Treatment | After-hours sewer/wastewater emergency routing. | 330-829-2220 | “This is a sewer/wastewater emergency…” |
| Central Alliance Police Dispatch | After-hours reporting when normal offices are closed. | 330-821-3131 | “I need after-hours water/sewer dispatch…” |
| City main line | General City Hall questions. | 330-821-3110 | “Please route me to the correct city utility office.” |
Bill Pay and Login: What Actually Works
Paperless
Create a user ID/password, view current and historical billing, receive emailed statements, and manage multiple addresses.
Phone
Call 330-823-3126 to pay by Visa, MasterCard, or Discover.
ACH
Consumer Debit Authorization Form required. Processing can take 6-8 weeks.
| Payment type | Official detail | Best for | User mistake to avoid |
|---|---|---|---|
| Online card payment | City page says Visa, MasterCard, or Discover can be used securely online, free of charge. | Fast bill pay and login access. | Use the official cityofalliancebilling.com portal, not an ad or third-party lookalike. |
| Paperless login | Create a user ID/password to view current and historical billing and receive statements by email. | People managing more than one Alliance address. | Use account holder name exactly as shown on the bill. |
| Phone payment | Call Alliance Water Utility Office at 330-823-3126. | Online login failure, quick card payment, account-specific questions. | Have account number ready before calling. |
| ACH bank debit | Submit Consumer Debit Authorization Form with daytime phone number and voided check. | Recurring payments. | Continue paying manually until your bill says automatic deduction will occur. |
| In person | Cashier windows at 504 E Main Street during business hours. | Users wanting direct office handling. | Go during Water Billing hours, not just general city hours. |
| Drop box | Lobby drop box at 504 E Main Street; night drop on Prospect Street at rear of building. | After-hours check/money order drop-off. | No cash; write account number clearly. |
After-Hours Water and Sewer Emergency Numbers
Dispatch
Central Alliance Police Department dispatch:
330-821-3131
Use for after-hours reporting when normal offices are closed.
Wastewater Treatment
Wastewater treatment:
330-829-2220
Use when the issue is sewer/wastewater related after hours.
Cost note: the City says there is no charge for backed-up sewer mains or water main repairs, but general service can incur a $150 overtime charge plus normal charges for a service call.
| Issue | Say this first | Prepare |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [location].” | Address, cross street, flow direction, pavement damage, callback number. |
| No water / low pressure | “The property at [address] has no water/low pressure.” | All taps or one tap? neighbors affected? cold weather? visible work? |
| Sewer backup | “Sewage is backing up at [fixture/location].” | Stop using water, keep children/pets away, note if neighbors are affected. |
| Brown water during flushing | “My water is discolored after hydrant flushing.” | Address, time, whether laundry was affected, cold-water flush result. |
Billing Cycle, Due Dates and 2026-2027 Rate Examples
Meter read
Once per month from outside the house by a pad connected to the meter.
Bill processed
Usually between the 5th and 8th of each month.
Due window
Due date generally falls on or between the 20th and 24th.
Minimum bill
Minimum continues while meter is in the house and water is on at the curb box.
| 2026-2027 example | Water charge | Sewer MR | Sewer DR | Total example |
|---|---|---|---|---|
| 300 cubic feet inside city limits | 3.00 × $6.88 = $20.64 | 3.00 × $4.12 = $12.36 | 3.00 × $0.53 = $1.59 | $34.59 minimum water bill inside the city |
| 300 cubic feet outside city limits | 3.00 × $12.04 = $36.12 | 3.00 × $4.12 = $12.36 | 3.00 × $0.93 = $2.79 | $51.27 minimum water bill outside the city |
Vacant house tip: if the house will be vacant, the City says you may arrange to have the meter removed and water turned off at the curb box to avoid monthly minimum bills. Inside-city rates listed: $10 off and $10 on. Outside-city rates listed: $17.50 each. Frozen meter charge listed: $45.
Start Service, New Owner, Tenant or Moving Out
New owner
- Copy of closing disclosure showing new owner and purchased address.
- Copy of owner’s driver’s license.
- Signed and notarized application.
- Backflow Prevention Determination / 30-Day Installation Notice.
- Signed Conditions Governing Water/Sewer/Trash Service.
Tenant billed directly
- Owner section must be signed and notarized.
- Tenant/lessee section must be signed and notarized.
- Tenant/lessee driver’s license copy if applicable.
- Return original documents by mail or in person.
Moving or selling
- Notify Billing Department in advance.
- Give at least 24 hours’ notice.
- Provide forwarding address.
- Final reading required because billing is one month in arrears.
- If prior readings were estimated, an appointment may be needed.
Application rule: official instructions say fax and email submissions are not accepted. Mail the original, fully notarized forms to Alliance Water Utility, 504 E Main Street, Alliance, OH 44601.
High Bill or Leak: Use the Red Dial Test
Find the leak detector
Alliance says the leak detector is the little red dial in the bottom-left corner of the top of the water meter.
Turn water off
If no water is being used inside or outside, the red dial should not turn.
Check the toilet
If the dial moves, the City says a toilet is often the culprit. Dye packs are available at the water office at no cost.
| Check | How to do it | What it tells you |
|---|---|---|
| Meter red dial | Turn off all water. Watch the red leak detector dial. | Any movement means possible leak. |
| Toilet shutoff | Shut off water supply to the toilet, then check the red dial again. | If dial stops, toilet likely leaks. |
| Faucets | Check inside faucets, outside faucets and bathtub fixtures. | Small drips can cause higher usage. |
| Water softener/irrigation | Check automatic cycles, bypass valves and outdoor systems. | Hidden cycling can look like a mystery bill. |
| Bill timing | Compare billed usage and dates, not just dollars. | Rates and usage both affect the amount due. |
Water Distribution, Backflow and Service Lines
Water mains & sewers
Water & Sewer Distribution maintains water mains, sanitary sewers, water towers, fire hydrants, valves, taps for new services, backed-up sewer mains, catch basins, and inflow/infiltration violations.
Backflow prevention
Call 330-823-5216 for backflow information or suspected cross-contamination.
Service line inventory
The City lists SLIM Public, service line replacement form, acceptable water service materials and meter plumbing requirements under Water & Sewer Distribution.
| Who may need backflow device? | Official rule summary | Call |
|---|---|---|
| Industrial customers | All industrial customers. | 330-823-5216 |
| Commercial customers | New customers, billing changes, boilers, lawn irrigation systems, or potentially hazardous business type. | 330-823-5216 |
| Residential customers | Residential customers with boilers or lawn irrigation systems. | 330-823-5216 |
Hydrant Flushing: Brown Water, Laundry and Pressure
Hydrants
City says Alliance has around 1,200 fire hydrants.
Pattern
Flushing starts north and moves south, matching treatment plant flow.
Laundry
Do not do laundry while your area is being flushed.
Questions
Call Water Distribution at 330-823-5216.
Why brown water happens: flushing forces high-velocity water through mains and can loosen deposits, most likely manganese. The City says the water is still safe to drink, but it can discolor white laundry.
Water Quality, Source Water and CCR
Water source
Alliance draws surface water from Walborn and Deer Creek Reservoirs, with combined raw-water storage listed around 2.85 to 2.9 billion gallons.
Treatment plant
The City lists a 10 million gallon/day treatment plant and staff working around the clock, 7 days a week, 365 days a year.
2024 CCR
The 2024 CCR says the supplied water met or exceeded federal Safe Drinking Water Act standards and had no plant violations in 2024.
| Water question | Official detail | Who to contact |
|---|---|---|
| Water treatment information or concerns | Water Treatment Plant, 12251 Rockhill Avenue NE, Alliance, OH 44601. | 330-829-2241 |
| Billing / service establishment / shutoff | Water Billing handles billing-related questions. | 330-823-3126 |
| Water meter repairs / backflow / taps | Call Water Distribution during listed weekday hours. | 330-823-5216 |
| CCR and reports | Reports page lists Water Quality Report and 2025 CCR PDF. | Open Reports |
Water/Sewer/Trash Billing: What Searches Often Confuse
Same billing desk
The City page is Water/Sewer/Trash Billing & Collections, so one account may involve more than water.
Kimble trash info
City pages link to Kimble holiday schedule and trash service FAQ for local trash questions.
Do not mix emergencies
Trash, billing, water main, sewer backup, and treatment concerns should be routed differently.
Alliance Water Utility Map and Office Locations
| Location | Address | Use for |
|---|---|---|
| Water Billing & Collections | 504 E Main Street, Alliance, OH 44601 | Bill pay, online login help, service start/stop, moving/selling, drop boxes, cashier windows. |
| Water & Sewer Distribution | 1010 N Walnut Street, Alliance, OH 44601 | Water mains, sewer mains, backflow, meters, hydrants, taps, service-line questions. |
| Water Treatment Plant | 12251 Rockhill Avenue NE, Alliance, OH 44601 | Water quality, treatment information, source water, after-hours main-break routing. |
| Prospect Street night drop | Rear of 504 E Main Street building | After-hours check or money order drop-off. |
Official Links Used in This Guide
Alliance Water Utility FAQ
What is the Alliance Water Utility phone number?
Call Water Billing & Collections at 330-823-3126 for billing, online payment, account, shutoff, and service establishment questions.
Where is the Alliance Water Utility office?
Water Billing & Collections is at 504 E Main Street, Alliance, OH 44601.
What are the Water Billing office hours?
The official directory lists Monday-Friday, 9:00 AM to 4:00 PM.
How do I pay my Alliance water bill online?
Use cityofalliancebilling.com. The City says you can pay securely with Visa, MasterCard, or Discover and create a login for current and historical billing.
What do I need to log in or pay online?
You need your most recent statement. The official FAQ says online payment requires your account number and the account holder name as it appears on the bill.
Can I pay my Alliance water bill by phone?
Yes. Call 330-823-3126 to pay by phone with Visa, MasterCard, or Discover.
Where can I drop off a payment?
The City lists a lobby drop box at 504 E Main Street and a night drop at the rear of the building on Prospect Street. Use check or money order, not cash.
What are the after-hours emergency numbers?
After normal business hours, the City lists Central Alliance Police Dispatch at 330-821-3131, Water Treatment at 330-823-2242, and Wastewater Treatment at 330-829-2220.
How often are meters read?
The billing page says water meters are read once per month from outside the house by a pad connected to the meter.
When are Alliance water bills processed and due?
Bills are processed between the 5th and 8th of the month. Due dates generally fall on or between the 20th and 24th, depending on the calendar.
How do I check for a leak?
Find the red leak detector dial on the meter. With no water being used inside or outside, it should not turn. If it moves, check toilets, faucets, outside faucets, and bathtubs.
What should I do if my toilet is leaking?
If the toilet has a shutoff valve, shut off water to the toilet and check the leak detector. If it stops turning, the toilet likely has a leak. The City says dye packs are available at the water office at no cost.
How do I start water/sewer/trash service?
For inside-city service, call 330-823-3126. The official application requires original notarized forms, owner ID, tenant ID if applicable, closing disclosure for new owner, and backflow-related documents.
Who handles water service requests outside city limits?
The City’s utilities page says properties outside city limits without water service should contact the Alliance Water Distribution office at 330-823-5216.
Is this the official Alliance Water Utility website?
No. This is an informational guide. Confirm live balances, shutoff notices, current rates, forms, and emergency instructions with the official City of Alliance pages or your latest bill.
30-Second Alliance Water Checklist
Paying: cityofalliancebilling.com → account number → account holder name → confirmation proof.
Calling: billing 330-823-3126; distribution 330-823-5216; water treatment 330-829-2241.
Emergency: after-hours dispatch 330-821-3131; water treatment 330-823-2242; wastewater 330-829-2220.
High bill: check the red leak detector dial, toilet shutoff, faucets, outside taps, and monthly usage.
Moving: 24-hour notice, forwarding address, final reading, notarized forms for new service.