Batesville Water Bill Help: Pay, Register, Call or Report a Utility Emergency
Use this guide as a quick desk: pay the bill, re-register for the new portal, call the right number, start service, handle a past-due account, check a high bill, and find the Batesville Municipal Building map.
Quick Answer Board
| Need | Best action | Have ready | Do not miss |
|---|---|---|---|
| Pay online | Use Invoice Cloud from the City’s “Pay Water Bill” link. | Account number, address, amount due, email, payment method. | Old saved portal links/logins may not work after the Invoice Cloud change. |
| Login/register | Create a new Invoice Cloud online account. | Bill, email, account info, payment method if enrolling in AutoPay. | AutoPay must be re-enrolled in the new system. |
| Pay by phone | 888-332-1563 | Account info and payment method. | This is the new phone-to-pay number listed by the city. |
| Customer service | 870-698-2415 | Account number, service address, bill date, payment proof. | Use extension/department routing if prompted. |
| After-hours utility emergency | 870-698-2444 | Address, nearby landmark, emergency type, time started. | Use for urgent utility trouble outside office hours. |
| Start service from far away | Use the Residential Utility Release Form and email required documents. | Form, rental/lease agreement or proof of ownership, enlarged driver’s license. | Email to newservice@batesvillearkansas.gov. |
Important 2026 portal note: Batesville Water Utility announced a move to Invoice Cloud. If an old Municipal Online Payments link appears in search results or old bookmarks, start from Batesvillearkansas.gov and click “Pay Water Bill.”
Official Batesville Water Utility Details
Office / City Hall
Batesville Municipal Building
500 E. Main Street
Batesville, AR 72501
City Hall hours: Monday-Friday, 8:00 AM-5:00 PM.
Phone Numbers
Water Utility: 870-698-2415
After-hours emergency: 870-698-2444
Pay-by-phone: 888-332-1563
Local Area
City: Batesville
County: Independence County
Nearby utility context: Pfeiffer Public Water Authority also appears on the city utility page for separate rates/forms.
Official city pages:
Pay or Log In: 2026 Invoice Cloud Steps
1. Start official
Go to the City of Batesville site and click “Pay Water Bill,” or use the official Invoice Cloud link.
2. Choose payment
Use one-time payment, register for account access, schedule payments, AutoPay, paperless billing, or Pay by Text.
3. Re-register
Customers who used the previous online portal need a new online account for the new system.
4. Save proof
Keep receipt, confirmation number, amount, date, and payment method until it posts.
| Payment task | Use this | What it solves | Practical warning |
|---|---|---|---|
| One-time payment | Invoice Cloud | Pay without managing old saved portal access. | Use exact account details from the current bill. |
| Create login | Invoice Cloud registration. | View/manage account online. | Old saved login profiles from the previous payment vendor are not active for the new system. |
| AutoPay | Enroll again inside the new portal. | Automatic future payments. | The city says customers need to re-register and re-enroll in AutoPay once the new system is live. |
| Paperless billing | Invoice Cloud account settings. | Receive bills/receipts by email. | Use an email address you check regularly. |
| Pay by text | Invoice Cloud Pay by Text enrollment. | Mobile payment shortcut. | Only enroll from the official portal. |
| Pay by phone | 888-332-1563 | Phone payment route. | Do not confuse this new number with older payment-sheet numbers unless the office confirms them. |
Login issue script: “I used the old payment portal before. Do I need to create a new Invoice Cloud account, and what account number format should I use from my current bill?”
Official portal help:
Payment Options: Which One Should You Use?
| Method | Best for | Official detail to know | Before you choose it |
|---|---|---|---|
| Invoice Cloud online | Fast online payment, account management, AutoPay, paperless billing, text pay. | New official platform named by the city. | New registration may be required. |
| Pay-by-phone | Phone payment without visiting office. | City lists new phone-to-pay number: 888-332-1563. | Have account and payment details ready. |
| Office payment | People who need in-person help. | Visa, MasterCard, and American Express are accepted in the office Monday-Friday, 8:00 AM-5:00 PM. | Bring bill, ID, and payment method. |
| Bank draft | Recurring no-hassle payment. | Official payment-options sheet says bank draft uses an in-house bank draft form with voided check. | Ask whether the bank draft form is still active after the Invoice Cloud transition. |
| Through your bank | People using bank bill pay. | Official payment sheet warns bank payments can take 2 weeks to process. | Include correct 10-digit Water Utility account number, account name, service address, and PO Box 2375 mailing address. |
| Kiosk | After-hours physical payment. | Official payment sheet says kiosk is past the drive-through window in the rear of the building. | Confirm current kiosk availability with 870-698-2415. |
| Normal bills with enough time. | Batesville Water Utility, P.O. Box 2375, Batesville, AR 72503. | Not safe for urgent cutoff deadlines. |
Old vs new payment warning: some older city PDFs and old vendor pages still mention previous phone/online payment routes. For 2026 publishing, prioritize the city’s current Invoice Cloud notice and new Pay-by-Phone number.
Past-Due, Late Notice or Disconnection Risk
Before the 20th
The posted online payment notice says payments can be made up to 2 days before the 20th deadline to prevent a late notification.
Before first Monday
The same notice says disconnection starts the next morning after the first Monday of each month for past-due balances.
Already on list?
A $20 list fee is listed if found on the disconnection list. A $40 reconnect fee is listed when disconnected.
| Situation | What to do | Ask customer service |
|---|---|---|
| Past due but still on | Call 870-698-2415 before paying. | “What exact amount protects service, and which method posts in time?” |
| Paid through bank bill pay | Check whether Batesville can see the payment. | “Bank shows paid—has the utility actually posted it?” |
| Disconnected during work hours | Pay required amount and call the office to schedule reconnection. | “Do I need to show paid receipt, and what is the reconnection window?” |
| Payment after 5 PM | Call the office; posted notice says no reconnection after 5 PM on weekdays or over the weekend. | “When is the earliest reconnection, and must someone be at the property?” |
| Service reconnection | Customer must be on location according to the posted notice. | “Is someone required to be present to prevent damage from unknown water use or leakage?” |
Start, Stop or Move Water Service
🏠 Moving to Batesville
- Call 870-698-2415 first.
- Use Residential Utility Release Form if more than 1.5 hours away.
- Email form and documents to newservice@batesvillearkansas.gov.
- Send lease/rental agreement or proof of ownership.
- Send enlarged driver’s license copy.
📦 After arrival
- Come into the office.
- Sign the deposit slip.
- Confirm account number.
- Ask when first bill arrives.
- Ask whether AutoPay can be set up in Invoice Cloud.
💧 Pfeiffer area
- Pfeiffer Public Water Authority has separate rate/regulation links.
- Use same newservice email for move-in paperwork shown on the city page.
- Confirm whether your address is Batesville Water Utility or Pfeiffer before paying.
Move-in script: “I’m moving to [address]. Is this Batesville Water Utility or Pfeiffer? What form, deposit, ID, and service start date do you need?”
Official forms live on the city utilities page:
High Water or Sewer Bill: Batesville Leak Checks
Red gear dial
The official leak sheet says the small red gear-shaped meter dial turns only if water is going through the meter.
Everything off
Turn off sinks, tubs, washer hookups, outdoor taps, and other water uses. If the dial moves, suspect a leak.
Toilet risk
The leak sheet says running toilets are often the cause; a flapper hanging open can leak up to 20,000 gallons in 24-48 hours.
Profile service
Batesville says it can profile when water flowed through the meter for a nominal $20 fee.
| Check | Official Batesville clue | What to do next |
|---|---|---|
| Toilet flapper | Flapper hanging open or lift chain caught under flapper. | Replace/adjust flapper; shorten or reposition chain. |
| Toilet valve | Valve not shutting all the way off. | Adjust valve setting. |
| Hot water tank | Temperature/pressure valve may spew water out exhaust pipe. | Check for rust, water discharge, and T&P valve failure. |
| Service line | Wet/green spots between house and meter can indicate a leak. | Call plumber or utility for next steps. |
| Pressure regulator | Bad regulator can go to the high side. | Usually needs plumber replacement or adjustment. |
| Outside faucet | Leaking, left running, or neighbor using outside faucet. | Turn off, replace, or secure outside faucet. |
| Higher sewer bill | Batesville sheet says sewer averaging after April is determined by previous December-March usage re-averaged. | Compare winter usage, visitors, leaks, and outdoor use during averaging months. |
Official leak resources:
Rates, Deposits and Billing Rules to Verify
Rates PDF
The city links a Batesville Rates and Regulations PDF for water/sewer rules and amounts.
Deposit note
Search-visible official PDF text lists homeowner deposit examples of $50 water and $50 sewer.
Connect fee note
Search-visible official PDF text lists connect fees of $20. Confirm current amount before opening service.
| Bill item | Why it matters | User action |
|---|---|---|
| Water usage | Higher water use can also change sewer billing. | Compare current bill with previous months. |
| Sewer averaging | Batesville high-usage PDF says new higher sewer averaging after April is based on previous Dec-Mar usage re-averaged. | Watch winter leaks because they can affect later sewer charges. |
| Deposit | May apply when starting service. | Ask office for exact deposit for owner, renter, commercial, Batesville, or Pfeiffer account. |
| Connect / reconnect | Fee can apply depending on situation. | Ask “what total amount is due before service is on?” |
| Disconnection list fee | Posted online notice lists a $20 fee if found on disconnection list. | Pay and confirm before list/disconnect timing. |
| Reconnect fee | Posted online notice lists $40 reconnect fee if disconnected. | Confirm before paying after shutoff. |
Official rate source:
Water Quality, Lead Service Line and CCR
Lead service line notice
The city says it is trying to contact homes in Batesville and Pfeiffer water utilities that may have lead service lines from the meter to the house.
Pre-1989 lines
The city notes that if your service line was installed before 1989, it may contain lead.
CCR reports
The Arkansas Department of Health provides annual water analysis reports linked from the city utilities page.
| Question | Action | Official route |
|---|---|---|
| Is my service line lead? | Check age/material and respond if the utility contacts your address. | Use the city utilities page and Arkansas Health lead-service-line PDF. |
| Where is the CCR? | Use the “Current Consumer Confidence Report – Batesville Water Utilities” link. | City Utilities Page |
| Water has color/taste/odor | Call the utility and document tap, time, color, odor, neighbors affected. | 870-698-2415 |
| Emergency water issue | Use after-hours emergency if urgent and outside office hours. | 870-698-2444 |
Official water quality links:
Email Directory: Who to Contact
| Need | Official contact shown by city | Use for |
|---|---|---|
| New water service | newservice@batesvillearkansas.gov | Release form, lease/proof of ownership, driver’s license copy. |
| Utility billing | bheadrick@batesvillearkansas.gov | Billing questions shown on city email registry. |
| Utility receivables | jmeek@batesvillearkansas.gov | Receivables/payment follow-up shown on city email registry. |
| Utility construction locator | utilitylocator@batesvillearkansas.gov | Locate/construction-related routing. |
| Water treatment | watersuper@batesvillearkansas.gov | Water treatment plant superintendent contact shown by city. |
| Wastewater | wwsuper@batesvillearkansas.gov | Wastewater treatment center superintendent contact shown by city. |
| General city contact | info@batesvillearkansas.gov | General city routing if unsure. |
Email tip: include account number, service address, phone number, issue type, and one clear request. For urgent water/sewer trouble, call instead of waiting for email.
Before Digging Near Water or Sewer Lines
Call 811
Use Arkansas 811 before digging, trenching, installing posts, planting trees, or doing irrigation work.
Track ticket
Arkansas 811 lets users track ticket status online.
Private lines
Arkansas 811 explains utilities locate their own lines; private facilities may also exist on the property.
Batesville Water Utility Map
Use this for the Batesville Municipal Building at 500 E. Main Street in Historic Downtown Batesville.
| Location | Address | Use for |
|---|---|---|
| Batesville Municipal Building | 500 E. Main Street, Batesville, AR 72501 | City Hall, water utility office/payment help, new service paperwork, map destination. |
| Water Utility mailing address | P.O. Box 2375, Batesville, AR 72503 | Mail payments/documents only after confirming current instructions. |
| Historic Downtown | 500 E. Main Street area | Official city page lists the location as Historic Downtown. |
Batesville Water Utilities FAQ
What is the Batesville Water Utility phone number?
The main water utility number is 870-698-2415. The after-hours utility emergency number is 870-698-2444.
How do I pay my Batesville water bill online?
Use the City of Batesville “Pay Water Bill” link or the official Invoice Cloud portal. The city says Batesville Water Utility transitioned to Invoice Cloud.
Do I need a new online login?
Yes, if you used the previous online payment system. The city says previously saved links or login profiles from the old system will no longer be active.
What is the Batesville Water Utility Pay-by-Phone number?
The city lists the new Phone to Pay number as 888-332-1563.
Where is the Batesville Water Utility office?
The office is at the Batesville Municipal Building, 500 E. Main Street, Batesville, Arkansas 72501.
What are the office hours?
The city page lists City Hall hours as Monday-Friday, 8:00 AM-5:00 PM. The utility payment page also shows office hours Monday-Friday from 8 AM to 5 PM.
What should I do if my water bill is past due?
Call 870-698-2415 before paying. Ask the exact amount due, fastest payment method, whether the payment protects service, and whether you must call back after paying.
What is the after-hours utility emergency number?
The after-hours utility emergency number is 870-698-2444.
How do I start service if I am moving to Batesville?
Call 870-698-2415. If you are more than an hour and a half away, the city says to use the Residential Utility Release Form and email the form, lease/proof of ownership, and enlarged driver’s license copy to newservice@batesvillearkansas.gov.
Why is my Batesville water bill high?
Common causes listed by Batesville include extra people, watering yard/garden, animals, running toilet, flapper/chain issues, hot water tank valve trouble, bad regulator, service-line leak, neighbor using outside faucet, or a faucet left running.
How do I check for a water leak?
Turn off all water inside and outside. If the small red gear-shaped dial on the meter keeps turning, Batesville’s leak sheet says water is going through the meter and a leak may exist.
Does Batesville charge for meter profiling?
The Batesville leak-check sheet says the utility can profile when water flowed through the meter for a nominal $20 fee.
How is sewer averaging connected to high bills?
Batesville’s high-usage PDF says a new higher sewer averaging after April is determined by the previous December-March usage re-averaged.
Where is the Consumer Confidence Report?
The city utilities page links current Consumer Confidence Reports from the Arkansas Department of Health for Batesville Water Utilities and nearby systems.
Is this the official Batesville Water Utility website?
No. This is an informational guide. Confirm live payment status, account balance, cutoff status, fees, forms, and emergency instructions with the official City of Batesville and Batesville Water Utility pages.
30-Second Batesville Water Checklist
Pay online: use Invoice Cloud from Batesvillearkansas.gov; old saved links may not work.
Call: 870-698-2415 for water utility; 870-698-2444 after-hours emergency; 888-332-1563 Pay-by-Phone.
Moving: use release form, send lease/proof of ownership and enlarged driver’s license to newservice@batesvillearkansas.gov, then sign deposit slip at office after arrival.
High bill: check red gear dial, toilets, flapper chain, hot water tank, outside faucet, wet/green yard spots, and sewer averaging months.
Office: Batesville Municipal Building, 500 E. Main Street, Batesville, AR 72501.