Water Utilities Beaumont Texas: Pay, Log In, Call or Report a Problem
Use this Beaumont utility guide like a help desk: pay the water bill, open the official login, call the right department, start or stop service, report a leak, check payment-center rules, and avoid unauthorized bill-pay mistakes.
Beaumont Water Action Board
Most searchers need one of these actions. Use the exact official route below before scrolling.
| Need | Official action | Prepare first | Do not miss |
|---|---|---|---|
| Pay water bill or log in | Pay Water Bill Online | Account number, service address, balance, due date, payment method. | Use the city-linked portal, not an ad or unauthorized payment center. |
| Ask about balance, due date or bill | Call 409-866-0023 | Bill copy, account number, payment proof, service address. | City says if you do not receive a statement, call Water Billing or check online. |
| Start water service | Apply online, by phone, or in person at 801 Main Street, Suite 100. | Driver’s license, SSN, date of birth, phone number, employer details. | Residential deposit is listed as $125; $20 new-service fee is billed to the account. |
| Stop service / final bill | Call Water Billing or visit 801 Main Street, Suite 100. | ID if requested, service address, stop date, final mailing address. | City says termination is normally the following business day. |
| Report leak, sewer backup or water issue | Call 311, 409-980-8311, use app, email 311, or submit online. | Exact address, nearest cross street, photos if safe, issue type. | 311 does not dispatch crews directly; departments dispatch vehicles/personnel. |
| Water/sewer maintenance | 409-860-3221 | Location, utility issue, whether street/public area is affected. | Water Administration & Water/Sewer Maintenance is listed at 1350 Langham. |
| Water quality / production | 409-880-3785 | Tap affected, color/odor/taste, time started, neighbors affected. | Use for water production and water quality control routing. |
Fast rule: if service is at risk, do not rely on a third-party payment site unless the City of Beaumont lists it. Call Water Billing at 409-866-0023 and ask what payment protects service today.
Official Beaumont Water Utility Contacts
Water Billing
Address:
801 Main Street, Suite 100
Beaumont, TX 77701
Phone: 409-866-0023
Hours: Monday-Friday, 8:00 AM-5:00 PM
City Hall Cashier
Address:
801 Main Street, First Floor
Beaumont, TX 77701
Phone: 409-880-3774
Use for: in-person city cashier payments.
Beaumont 311
Call: 311 or 409-980-8311
Hours: daily 7:00 AM-6:00 PM, excluding holidays. After hours, an auto-attendant records calls for follow-up.
| Department / office | Official address | Phone | Use it for |
|---|---|---|---|
| Water Billing | 801 Main Street, Suite 100, Beaumont, TX 77701 | 409-866-0023 | Bill balance, payments, account setup, termination, senior discount, payment help. |
| Water Administration & Water/Sewer Maintenance | 1350 Langham, Beaumont, TX 77707 | 409-860-3221 | Water/sewer operations and maintenance routing. |
| Water Production & Water Quality Control | 1550 Pine, Beaumont, TX 77703 | 409-880-3785 | Water production, water quality control, drinking water concerns. |
| Water Reclamation | 4900 Lafin Road, Beaumont, TX 77705 | 409-842-0458 | Wastewater treatment and reclamation operations. |
| Public Works | City department routing | 409-880-3725 | Public works questions when 311 routes the issue to a department. |
| Streets & Drainage | City department routing | 409-838-5016 | Drainage, street flooding, storm-related non-emergency issues. |
| Solid Waste | City department routing | 409-842-1483 | Trash, solid waste, related collection issues. |
| City main contact | P.O. Box 3827, Beaumont, TX 77704 | 409-980-8311 | General city routing and 311-style contact. |
Pay or Log In: Beaumont Water Bill
Portal tools
Payment history, e-bill/e-payment, customer account info, billing history and usage detail.
No bill received?
Call Water Billing at 409-866-0023 or check balance online.
Mail payment
City of Beaumont
P.O. Box 521
Beaumont, TX 77704
Open the official payment portal
Use the City of Beaumont Water Billing page or go directly to beaumont.firstbilling.com.
Match the account before paying
Confirm account number, name, service address, current amount, past-due amount and due date.
Check fee and posting details at checkout
Online, mail, cashier, night box and payment-center payments can post differently. For urgent accounts, call Water Billing first.
Save proof
Keep the confirmation number, screenshot, payment amount, date/time and card/bank reference.
| Payment method | Official detail | Best for | Watch out for |
|---|---|---|---|
| Online pay / login | First Billing Beaumont portal | Fast payment, login, payment history, e-bill, usage details. | Use the city-linked portal only. |
| City Hall Cashiers Office | 801 Main Street, Beaumont, TX 77701. Monday-Friday, 8:00 AM-5:00 PM. | In-person payment at City Hall. | Bring bill/account number and payment method. |
| Kroger #325 | 3965 Dowlen Road. Listed hours: 7 days/week, 9:00 AM-8:00 PM. | Authorized payment-center option. | Current bill only. |
| Kroger #328 | 3845 Phelan Boulevard. Listed phone: 409-833-3575. Monday-Friday, 10:00 AM-6:00 PM. | Authorized payment-center option. | Current bill only. |
| Night deposit box | Located in front of City Hall. | After-hours payment drop. | Payments are not posted until the next business day. |
| Automatic bank draft | Sign up through the city’s Direct Payment Authorization form. | Recurring households that want autopay. | Do not assume draft is active until confirmed. |
| City of Beaumont, P.O. Box 521, Beaumont, TX 77704. | Normal bills with time before due date. | Not ideal if past due or close to disconnection. |
Unauthorized payment warning: the City says the listed payment centers are the only ones authorized by the City of Beaumont. If you pay through an unauthorized center, there is no guarantee the city receives the payment in time.
Start, Stop or Transfer Beaumont Water Service
Start service
- Apply online, by phone at 409-866-0023, or in person at 801 Main Street, Suite 100.
- Prepare driver’s license.
- Prepare Social Security number.
- Prepare date of birth.
- Prepare telephone number and place of employment.
Costs listed by city
- Residential deposit: $125 before establishing new account.
- Other deposit amounts depend on account type and number of units.
- $20 new service fee is billed to the account.
- Service is connected the next business day after the service application.
Stop service
- Request by telephone or in person at 801 Main Street, Suite 100.
- ID may be required.
- Final mailing address is required.
- Termination is normally the following business day.
Official service forms and pages:
Report a Leak, Sewer Backup, Water Issue or Drainage Problem
Use Beaumont 311
Call 311 or 409-980-8311, use the Beaumont 311 app, email 311, or submit an online request.
Exact location matters
The city says the address or exact location is the most important information. A vague location can slow the response.
Emergency?
Call 911 for medical, fire, crime, life-safety emergencies, or dangerous active situations. Use 311 for city service requests.
| Issue | Best route | Say this |
|---|---|---|
| Water leak in street / public area | 311 or 409-980-8311; water/sewer maintenance if routed. | “Water is leaking at [exact address/cross street]. It started [time]. The flow is [small/large].” |
| Sewer backup | 311; water/sewer department routing. | “Sewage is backing up at [fixture/location]. I stopped using water. It started [time].” |
| Water pressure / no water | 311 or Water Administration & Maintenance at 409-860-3221. | “The property at [address] has [no water/low pressure]. Neighbors [are/are not] affected.” |
| Brown water / odor / taste | Water Production & Water Quality Control at 409-880-3785. | “The water changed [color/odor/taste] at [time]. It affects [one tap/all taps/hot/cold].” |
| Drainage or street flooding | 311 or Streets & Drainage at 409-838-5016. | “Water is ponding/flooding at [location]. Drainage inlet is [blocked/open/unknown].” |
311 reality check: Beaumont 311 is a non-emergency “one stop shop.” Operators log and route requests, but city departments dispatch the crews.
High Bill, Estimated Bill, Late Bill or Payment Trouble
Meter / flooding estimate
If water meters are submerged because of flooding and cannot electronically transmit usage, the city FAQ says bills may be estimated using the average usage from the prior three months.
Adjustment after actual read
If an estimated bill is larger than actual usage, the city FAQ says the bill is adjusted in the next billing cycle after actual usage is recorded, and the credit applies to the next month’s water bill.
| Problem | What to check | What to ask Water Billing |
|---|---|---|
| Bill is higher than normal | Toilets, faucets, outside taps, irrigation, billing days, estimated reading, recent guests or repairs. | “Was this actual or estimated? What usage period and meter read created this amount?” |
| Payment made but still shows due | Confirmation number, date/time, method, amount, bank/card record. | “Can you confirm posting and whether any balance remains?” |
| Bill never arrived | Mailing address, e-bill settings, account status, online balance. | “Can you give the statement amount and due date?” |
| Past due / service risk | Current balance, past-due balance, notice date, payment method. | “Am I eligible for payment plan, extended due date or late-fee waiver?” |
| Possible leak | Meter movement when all water is off, toilet test, wet ground, wall/floor moisture. | “What form or proof is needed for a leak repair adjustment?” |
Payment help: the city FAQ says qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees. Call Water Customer Service at 409-866-0023.
Senior Discount, Assistance and Account Protection
Senior discount
The city lists a senior citizen water bill discount for applicants who are 65 or older.
One exemption
The Water Billing page says one exemption is granted per person, and the applicant must reside in a single-dwelling household.
ID required
The application must be signed by the qualifying applicant or spouse, and age must be verified by ID copy, fax, or in-person review.
Water Quality, Lead/Copper, Boil Notices and Safety Checks
Water quality control
Water Production & Water Quality Control
1550 Pine, Beaumont, TX 77703
409-880-3785
Annual report
The official city site links to Beaumont’s Annual Water Quality Report. Use it for current regulated drinking-water results.
Door-to-door safety
Be cautious with anyone claiming to be water utility personnel. Verify identity, marked vehicle, city uniform, and official notice before allowing access.
| Concern | Best action | What to document |
|---|---|---|
| Boil water notice | Follow the active city/TCEQ notice. Do not rely on old social posts. | Address, notice area, start/end time, official rescind notice. |
| Lead/copper sampling | Use official City of Beaumont notice or Water Quality Control phone. | Property address, sample bottle instructions, staff contact, due date. |
| Color, odor or taste | Call Water Quality Control at 409-880-3785. | Clear-glass photo, affected taps, hot/cold, time started, nearby work. |
| Someone asks to enter home | Verify with the city before allowing access unless you scheduled the appointment. | Name, badge/vehicle, phone number, purpose, appointment proof. |
Water/Sewer Line Warranty Letters: What the City Says
Homeowner responsibility
The Water Billing page states homeowners are responsible for maintenance and repair of sewer and water lines between the home and the main sewer line/water meter.
City affiliation warning
The city says it has no affiliation or responsibility for service provided by warranty companies listed on the Water Billing page.
| Warranty provider listed on city page | Phone | Before buying |
|---|---|---|
| HomeServe | 888-752-6740 | Read coverage, exclusions, waiting periods, deductible, cancellation and service-area rules. |
| Service Line Warranties of America | 866-922-9006 | Confirm whether the city is only providing information, not guaranteeing service. |
Locality, Service Area and District Clues
The title search usually comes from people in Beaumont or nearby Jefferson County who need the City of Beaumont water billing office, not a private utility or county-wide provider.
| Local clue | What it means | Best next step |
|---|---|---|
| Beaumont city water bill | Use City of Beaumont Water Billing and First Billing portal. | Call 409-866-0023 if account is not found. |
| Jefferson County address | Not every Jefferson County address is a City of Beaumont water account. | Check your bill logo/provider before paying. |
| Area code 409 | Official Beaumont city numbers use 409 area code. | Still verify department and source page before sharing sensitive account information. |
| Flooding or drainage issue | Could involve Streets & Drainage, not Water Billing. | Use 311 or 409-838-5016 with exact location. |
| Sewer backup | May route through 311 and water/sewer operations. | Stop water use, document location, call promptly. |
Map: Beaumont Water Billing and City Hall
Use this map for Water Billing at City Hall, 801 Main Street, Suite 100, Beaumont, TX 77701.
| Location | Address | Use for |
|---|---|---|
| Water Billing | 801 Main Street, Suite 100, Beaumont, TX 77701 | Billing help, start/stop service, senior discount, payment questions. |
| City Hall Cashier | 801 Main Street, First Floor, Beaumont, TX 77701 | In-person cashier payment. |
| Water/Sewer Maintenance | 1350 Langham, Beaumont, TX 77707 | Water and sewer maintenance department routing. |
| Water Quality Control | 1550 Pine, Beaumont, TX 77703 | Water quality and production questions. |
| Water Reclamation | 4900 Lafin Road, Beaumont, TX 77705 | Wastewater reclamation operations. |
| Kroger #325 | 3965 Dowlen Road, Beaumont, TX | Authorized current-bill payment center. |
| Kroger #328 | 3845 Phelan Boulevard, Beaumont, TX | Authorized current-bill payment center. |
Water Utilities Beaumont Texas FAQ
What is the Beaumont Texas water bill phone number?
Call City of Beaumont Water Billing at 409-866-0023. The office is listed at 801 Main Street, Suite 100, Beaumont, TX 77701, with hours Monday-Friday, 8:00 AM-5:00 PM.
Where do I pay my Beaumont water bill online?
Use the official City of Beaumont-linked payment portal at beaumont.firstbilling.com. You can also start from the City of Beaumont Water Billing page.
Can I log in to see Beaumont water usage and billing history?
Yes. The city’s Water Billing page says the system provides payment history, e-bill/e-payment, customer account information, billing history, and billing statements with usage details.
Where is the Beaumont Water Billing office?
Water Billing is at 801 Main Street, Suite 100, Beaumont, TX 77701.
How do I start new water service in Beaumont?
Apply online, by telephone at 409-866-0023, or in person at 801 Main Street, Suite 100. Be ready with driver’s license, Social Security number, date of birth, phone number, and employment details.
What is the Beaumont residential water deposit?
The City of Beaumont Water Billing page lists the residential deposit as $125 before establishing a new account. A $20 new service fee is billed to the account.
How do I stop Beaumont water service?
Request termination by phone or in person at 801 Main Street, Suite 100. ID may be required, and a final mailing address is required. Termination is normally the following business day.
Where can I pay in person?
City Hall Cashiers Office at 801 Main Street is listed for Monday-Friday 8:00 AM-5:00 PM. Kroger #325 at 3965 Dowlen Road and Kroger #328 at 3845 Phelan Boulevard are also listed as payment centers for current bills only.
Where do I mail a Beaumont water bill payment?
Mail payment to City of Beaumont, P.O. Box 521, Beaumont, TX 77704. Do not use mail for urgent shutoff-risk accounts without calling Water Billing first.
What number do I call to report a water leak?
Use Beaumont 311 by calling 311 or 409-980-8311, or submit through the Beaumont 311 app/online request system. Give an exact address or cross street.
What number handles water quality concerns?
Water Production & Water Quality Control is listed at 409-880-3785 and 1550 Pine, Beaumont, TX 77703.
What if my water bill was estimated after flooding?
The city FAQ says if meters are submerged and cannot transmit usage, bills may be estimated using the prior three months’ average usage. If the estimate is higher than actual usage, it is adjusted after an actual reading.
Does Beaumont offer payment help?
The city FAQ says qualifying customers may be eligible for payment plans, extended due dates and/or waiver of late fees. Call Water Customer Service at 409-866-0023.
Does Beaumont have a senior water discount?
Yes. The city lists a Senior Citizen Discount Rate Application for applicants 65 or older, with one exemption per person and household/residency requirements.
Is this the official City of Beaumont website?
No. This is an informational guide. Confirm live balance, payment posting, service status, forms, fees, notices and emergencies with official City of Beaumont sources.
30-Second Beaumont Water Checklist
Pay or login: use beaumont.firstbilling.com from the city Water Billing page.
Billing phone: call 409-866-0023 for account, payment, start/stop service, senior discount or help.
Report issue: call 311 or 409-980-8311 with exact address, cross street, photos if safe and issue type.
Start service: prepare driver’s license, SSN, DOB, phone, employer, $125 residential deposit and $20 service-fee note.
Do not risk payment delay: avoid unauthorized payment centers and call Water Billing if service is at risk.