Frisco Water Bill Help Desk: Pay, Login, Call, Move Service or Fix a High Bill
Use this page as a practical Frisco utility desk. It gives you the official payment portal, phone numbers, office address, emergency routing, 2026 rate basics, service forms, leak help, water quality links, sprinkler help, trash/recycling contact, and map.
Fast Answer Board
| Searcher need | Official route | Prepare first | Important Frisco detail |
|---|---|---|---|
| Pay or log in | City of Frisco Utility Billing payment portal | Account number, service address, balance, due date, payment method. | Online payments are accepted by debit or credit card. |
| Pay by phone | 855-427-9525 | Utility account details and payment method. | This is the IVR/automated phone payment route. |
| Payment problem | 972-292-5575 | Receipt, confirmation number, amount, date, screenshot. | Call Utility Billing Customer Service if payment fails, does not post, or cutoff risk exists. |
| Start / disconnect / transfer service | Use the official written forms linked below. | Service address, ID, move date, mailing address, ownership/lease info. | Frisco says connect, disconnect, and transfer requests must be in writing and cannot be accepted by phone. |
| After-hours water or sewer emergency | 972-292-5800 | Address, cross street, issue type, safety risk, time started. | Public Works has on-call staff 24/7 year-round. |
| High bill / leak | Call 972-292-5800 for Public Works / sprinkler help; call 972-292-5575 for billing review. | Usage history, photos, repair receipt, irrigation controller settings. | Partial leak credit requests must be in writing and need repair receipt documentation. |
Cutoff warning: If you are past due, do not guess. Call 972-292-5575 and ask what exact payment method protects service today.
Official Frisco Utility Contacts
Frisco separates billing/account service from field water/sewer operations. Use the right office first.
Utility Billing
City Hall
6101 Frisco Square Boulevard
First Floor
Frisco, TX 75034
Phone: 972-292-5575
Fax: 972-292-5585
Hours: Monday-Friday, 8 a.m.-5 p.m.
Public Works / Water
Public Works Department
11300 Research Road
Frisco, TX 75033
Phone: 972-292-5800
Fax: 972-292-5891
Hours: Monday-Friday, 8 a.m.-5 p.m.
Environmental Services
Environmental Services
6616 Walnut Street
Frisco, TX 75033
Phone: 972-292-5900
Fax: 972-292-5917
Use for: trash, recycling, missed pickup, HHW/e-waste.
Citywide contact: George A. Purefoy Municipal Center, 6101 Frisco Square Boulevard, Frisco, Texas 75034. Main city phone: 972-292-5000.
Pay, Login or Set Up Payment
Pay by text
Call 855-427-9525 and choose the Pay via Text sign-up option.
Frisco lists a $1.25 per-transaction text payment fee.
E-billing
Frisco e-billing sends the monthly utility statement by email instead of paper mail.
Submitting the form means paper statements stop.
| Payment method | Official detail | Best for | Do not miss |
|---|---|---|---|
| Web portal | Register / log in / pay online | Fast online account access and card payment. | Use the official City of Frisco link, not ads or third-party bill sites. |
| IVR phone | Call 855-427-9525. | Paying without using a browser. | Keep the confirmation number. |
| Mobile app | City lists the MyCivic Utilities app for iOS and Android. | Mobile payment/account access. | Confirm you are using the utility billing app, not only the myFRISCO service-request app. |
| Text message | Enroll through IVR; reply “Pay” when the new-balance text arrives. | Recurring customers who prefer SMS alerts. | $1.25 per-transaction fee is listed separately. |
| Utility Billing, P.O. Box 2730, Frisco, TX 75034. | Normal bills with enough time before due date. | Not best for cutoff or urgent posting. | |
| In person | City Hall Customer Service Lobby, 6101 Frisco Square Boulevard, First Floor. | Questions, documents, payment, account help. | Lobby hours are Monday-Friday, 8 a.m.-5 p.m. |
| Night drop | Behind City Hall / former Frisco Public Library area at 6101 Frisco Square Boulevard. | After-hours check/money order drop. | No cash. Payments are picked up every weekday morning before 7:30 a.m. |
| Automatic withdrawal | Available from checking or savings account. | Customers who want recurring payment. | Do not assume active until enrollment is confirmed. |
Start, Transfer or Disconnect Frisco Utility Service
Do not call and expect service to be started or stopped by phone. Frisco says connect, disconnect, and transfer requests must be in writing on the specified form.
Residential new service
- Service address and move-in date.
- Applicant information and ID details.
- Deposit and administrative fee readiness.
- Access for connection attempt.
Commercial new service
- Business/service address.
- Responsible party and billing address.
- Commercial deposit and admin fee.
- Start date and contact person.
Transfer or disconnect
- Stop date or transfer date.
- Forwarding address.
- Final bill contact.
- Autopay/e-billing question.
| Fee / deposit question | Official Frisco detail | User action |
|---|---|---|
| Residential deposit | $150 deposit plus $25 administrative service fee. | Prepare payment when opening service. |
| Commercial deposit | $1,100 deposit plus $25 administrative service fee. | Confirm account classification and business documentation. |
| Deposit refund | Refunded after 24 consecutive bills with no late payments or returned payments. | Keep payment history clean if you want automatic refund eligibility. |
| Connection presence | Customer must be present for first attempt to connect service. | Schedule access. A second attempt can trigger a $25 fee. |
Emergency, Water Leak, Sewer Issue or Missed Trash?
Water leak / waste
Use myFRISCO or call 972-292-5800.
Sewer concern
Call Public Works at 972-292-5800.
Give fixture, backup location, and whether neighbors are affected.
Missed trash/recycling
Call Environmental Services at 972-292-5900 as soon as possible.
| Problem | Best action | What to say |
|---|---|---|
| Street water leak | Call 972-292-5800 or submit myFRISCO request. | “Water is flowing at [address/cross street]. It started at [time].” |
| No water / low pressure | Call Public Works. | “All taps / some taps are affected at [address]. Neighbors [are/are not] affected.” |
| Sewer backup | Call Public Works immediately. | “Wastewater is backing up at [fixture/location]. I stopped using water.” |
| Water waste violation | Use myFRISCO or call Public Works. | Include time of day, location, and brief description. |
| Missed trash/recycling | Call 972-292-5900 or use myFRISCO. | Report quickly; city says late reports make return collection less likely. |
2026 Frisco Water, Sewer and Solid Waste Rates
Frisco says new water, sewer, and solid waste rates appear on January 2026 bills. The guide below puts the key numbers in one scan table.
Water minimum
$26.02
First 2,000 gallons.
Sewer minimum
$38.31
First 2,000 gallons.
Solid waste minimum
$23.00/month
Includes one trash cart and one recycling cart; sales tax applies to trash carts.
| Service | 2026 official rate | Plain-English meaning |
|---|---|---|
| Residential water | $26.02 minimum for first 2,000 gallons. | This is the minimum residential water charge. |
| Water 2,001-15,000 gallons | $5.76 per thousand gallons. | Normal additional usage after the minimum block. |
| Water 15,001-25,000 gallons | $6.70 per thousand gallons. | Higher tier as usage increases. |
| Water 25,001-40,000 gallons | $7.17 per thousand gallons. | High outdoor use can move customers here. |
| Water 40,001-80,000 gallons | $8.29 per thousand gallons. | Large irrigation leaks can become expensive fast. |
| Water 80,001+ gallons | $9.96 per thousand gallons. | Top listed residential water tier. |
| Residential sewer | $38.31 minimum for first 2,000 gallons; $8.07 per thousand gallons after 2,000. | Sewer is not metered directly; Frisco uses winter averaging for single-family sewer billing. |
| Additional trash cart | $20.00 plus tax per month. | Additional trash cart rate; excludes recycling cart. |
| Cart delivery | $16.30 per container. | Delivery fee for cart requests. |
| Replacement cart | $73.80 per cart. | Replacement charge for each cart. |
Sewer billing tip: Frisco calculates single-family residential sewer charge using the average water consumption for three of the four winter months: December, January, February and March, removing the highest month.
High Frisco Water Bill: What to Check Before Calling
Silent toilet leak
Put food coloring in the tank. If color appears in the bowl, the flapper may be leaking.
Frisco also says customers can contact the city for leak tablets at 972-292-5800.
Irrigation leak
Frisco says 70% of water use is related to irrigation. Broken heads, poor alignment, and outdated settings can waste water quickly.
Partial leak credit
Requests must be in writing and accompanied by repair receipt documentation.
| Check | Why it matters in Frisco | Action |
|---|---|---|
| Toilets | Frisco FAQ says toilet leaks are one of the most common causes of high bills. | Dye test; replace flapper if color appears in bowl. |
| Irrigation controller | Outdoor watering can be the largest usage driver. | Check start times, station minutes, rain/freeze sensor, seasonal adjustment. |
| Broken sprinkler heads | City says small sprinkler leaks add up quickly. | Walk zones while running. Photograph and repair broken/misaligned heads. |
| Winter sewer average | Pool filling or repaired leaks during winter can affect sewer rate. | Report pool fills or repaired winter leaks to Utility Billing at 972-292-5575. |
| Free sprinkler checkup | Frisco licensed irrigators inspect efficiency and help reduce waste. | Use myFRISCO or call 972-292-5800. |
Watering Schedule, Water Waste and Free Sprinkler Checkups
Summer watering
Frisco’s Water Resources page says up to two watering days per week may be permitted in summer, if needed: your regular trash day and your second designated day.
No automatic irrigation
No watering using automatic irrigation between 10 a.m. and 6 p.m.
Cool-season grass
Planting and watering cool-season grasses is prohibited in Frisco.
| Need | Official Frisco route | Useful detail |
|---|---|---|
| Find watering day | Frisco watering schedule map | Use your address to confirm your designated watering day. |
| Report water waste | myFRISCO or call 972-292-5800. | Include time, location, and brief violation description. |
| Free sprinkler checkup | Use myFRISCO or call 972-292-5800. | Available to residents; city irrigator checks efficiency and settings. |
| WaterWise questions | Public Works / Water Resources, 11300 Research Road. | Use for irrigation, leaks, water use, and conservation programs. |
Water waste examples: excessive runoff, watering during precipitation/freezing conditions, broken or misaligned heads, and watering streets, sidewalks, driveways, or other non-irrigated areas.
Water Quality, Source Water and Reports
Source water
Frisco receives treated water from the North Texas Municipal Water District.
Primary sources include Lavon Lake and Bois d’Arc Lake, with additional supply sources listed by the city.
Water system
Frisco says water flows through about 940 miles of water mains and two pump stations before reaching customers.
Quality rating
Frisco’s water system has a Superior rating with TCEQ and exceeds state and federal drinking water standards.
| Report / question | Official detail | Action |
|---|---|---|
| Annual Water Quality Report | Most recent report listed as the 2026 Water Quality Report, published in June 2026. | Open Water Quality Reports |
| Printed report | City says printed version is available by contacting Public Works. | Call 972-292-5800. |
| Monthly testing | NTMWD tests hundreds of water samples monthly for compliance. | Use NTMWD monthly water quality reports if you need routine parameters. |
| Water source concern | City receives treated water from the Wylie Water Treatment Plant. | Compare city report with NTMWD report if taste, odor, or mineral concerns arise. |
Official water links:
Meters, AMI Conversion and Water Operations
Meter Division
Installs residential and commercial meters, distributes fire hydrant meters, reads, repairs, replaces, and helps customers understand meters.
AMR to AMI
Frisco says it is converting meters from AMR radio signal to AMI cellular signal to improve reporting accuracy and reduce costs.
Meter change-out
The city began its meter change-out program in February 2005. TCEQ and NTMWD recommendations suggest meters be changed every 10 years.
After-hours meter help: The Meters Division has on-call staff 24/7 year-round. Call Public Works at 972-292-5800.
Line Locates, 811, Backflow and Sewer Blockages
| Topic | Frisco-specific rule | Official action |
|---|---|---|
| Residential/private digging | Always request a locate through 811 before digging. | Call 811 before fence posts, irrigation work, landscaping, or deep digging. |
| City right-of-way line locate | City of Frisco performs utility line locates in city right-of-way; active ROW, TxDOT, or irrigation permit number is required. | Use City line locate form only when required for ROW/easement work. |
| Emergency line locate | Contact Public Works Customer Service at 972-292-5800 and press #. | Use for urgent ROW/easement locate issues. |
| Private property | City does not perform line locates on private property. | Use 811 and private locate help when needed. |
| Backflow | Property owner is responsible once potable water enters the point of service. | Backflow device testing is handled through BSI; water customers call 888-966-6050. |
| Backflow test fee | BSI-administered backflow test fee listed at $40 per device. | Use registered backflow tester and maintain records. |
Official utility field links:
Trash, Recycling and Household Chemical Disposal
Frisco water utility bills also include solid waste charges, so this section answers common “utility bill includes trash” questions.
Missed pickup
Use myFRISCO or call 972-292-5900 Monday-Friday, 8 a.m.-5 p.m.
HHW / e-waste
Frisco lists household chemical/electronics disposal and reuse through the Environmental Services program.
Bring proof for some disposal events: Frisco’s Environmental Services page says to bring your driver’s license and a current Frisco water bill with matching address for certain disposal services/events.
Frisco Utility Billing Map and Office Locations
| Location | Address | Use for |
|---|---|---|
| Utility Billing / City Hall | 6101 Frisco Square Boulevard, First Floor, Frisco, TX 75034 | Bill pay, account help, in-person service, start/stop/transfer questions. |
| Night drop | Behind City Hall / former Frisco Public Library side, 6101 Frisco Square Boulevard | After-hours payment drop. No cash. |
| Public Works | 11300 Research Road, Frisco, TX 75033 | Water operations, meters, leaks, irrigation, water resources, line locates. |
| Environmental Services | 6616 Walnut Street, Frisco, TX 75033 | Trash, recycling, missed pickup, household chemical/electronics disposal. |
| Mail payment | Utility Billing, P.O. Box 2730, Frisco, TX 75034 | Mail-in utility payments when not urgent. |
Frisco Water Utilities FAQ
What is the Frisco Water Utilities phone number?
For billing, call Utility Billing at 972-292-5575. For Public Works water/sewer operations and after-hours water or sewer emergencies, call 972-292-5800.
Where do I pay my Frisco water bill online?
Use the official City of Frisco Municipal Online Payments portal at municipalonlinepayments.com/friscotx.
Can I pay my Frisco utility bill by phone?
Yes. Frisco lists the Interactive Voice Response payment number as 855-427-9525.
What is the Frisco Utility Billing address?
Utility Billing is at City Hall, 6101 Frisco Square Boulevard, First Floor, Frisco, TX 75034.
What are Utility Billing office hours?
Utility Billing customer service lobby hours are Monday through Friday, 8 a.m. to 5 p.m.
Where do I mail a Frisco utility payment?
Mail payments to Utility Billing, P.O. Box 2730, Frisco, TX 75034.
Does Frisco have a night drop box?
Yes. Frisco lists a night drop box behind City Hall / the former Frisco Public Library side at 6101 Frisco Square Boulevard. Do not put cash in the night drop.
How do I start or stop Frisco utility service?
Connect, disconnect, and transfer requests must be made in writing on the official form. Utility Billing says these requests cannot be accepted by phone.
Is there a deposit for Frisco utility service?
Yes. Frisco FAQ lists a $150 residential deposit plus $25 administrative service fee, and a $1,100 commercial deposit plus $25 administrative service fee.
When does Frisco refund the utility deposit?
The deposit is refunded after 24 consecutive bills with no late payments or returned payments.
Why is my Frisco water bill high?
Common causes include toilet leaks, irrigation leaks, broken sprinkler heads, high outdoor watering, pool fills, and winter usage that affects sewer averaging. Call Utility Billing for billing questions and Public Works for leak/irrigation help.
Does Frisco offer partial leak credit?
Yes, with valid proof of repair. Partial leak credit requests must be in writing and include repair receipt documentation.
What is the 2026 minimum residential water bill in Frisco?
Frisco lists the 2026 residential water minimum as $26.02 for the first 2,000 gallons.
What is the 2026 minimum residential sewer bill in Frisco?
Frisco lists the 2026 residential sewer minimum as $38.31 for the first 2,000 gallons.
Who do I call for missed trash or recycling pickup?
Call Environmental Services at 972-292-5900 or submit a request through the myFRISCO web portal/app as soon as possible.
Where can I find Frisco’s water quality report?
Use the City of Frisco Water Quality Reports page. The city lists the 2026 Water Quality Report as the most recent report, published in June 2026.
Who supplies Frisco drinking water?
Frisco receives treated water from the North Texas Municipal Water District.
Is this the official City of Frisco website?
No. This is an informational guide. Confirm live account balance, due date, fees, service status, notices, and emergency instructions with official City of Frisco sources.
30-Second Frisco Utility Checklist
Pay/login: municipalonlinepayments.com/friscotx or IVR 855-427-9525.
Billing help: Utility Billing 972-292-5575, City Hall First Floor, 6101 Frisco Square Boulevard.
Emergency: after-hours water/sewer and Public Works on-call 972-292-5800.
High bill: check toilets, irrigation, broken heads, winter sewer average, and repair receipts before requesting partial leak credit.
Trash/recycling: Environmental Services 972-292-5900, report missed pickup quickly.