Tempe Water Utilities: Pay, Log In, Start Service or Fix a Water Problem
Use this page like a Tempe utility desk: pay the bill, open the login, call the right number, start or stop service, understand deposits and fees, use WaterSmart alerts, check rates, report leaks, and get help before service is interrupted.
Tempe Utility Action Board
Most users need one of these actions. Use the exact route below before reading the rest.
| Need | Official action | Prepare first | Do not miss |
|---|---|---|---|
| Pay water/sewer/solid waste bill online | Paymentus Tempe utility portal | Account number, mailing ZIP code, amount due, payment method. | City says online payment is available anytime and there is no charge for credit-card payments. |
| Create account / log in | Start from Customer Services or the Pay button. | Municipal Utility Bill account number and mailing ZIP code. | City says these are needed when registering in the online system. |
| Pay by phone | 480-350-8361 | Account number and card. | Visa, MasterCard, American Express and Discover credit/debit cards are listed for phone payment. |
| Billing question / payment plan | 480-350-8361 or customerservices@tempe.gov | Bill copy, account number, payment proof, service address, due date. | If you need account-current help, call immediately and ask about payment-plan options. |
| Start, stop or transfer service | Call Customer Services at 480-350-8361 | Property address, mailing address, phone, account holder name, lease/title info, deposit. | Service changes cannot be requested online and require at least 24 hours’ notice. |
| Water leak, outage or main break | 480-350-2837 | Exact address, cross street, issue type, when it started, photos if safe. | Tempe lists this as the 24/7 Customer Support Line for emergencies. |
| Non-emergency city issue | Tempe 311 at 480-350-4311 | Exact location and request details. | Use 911 for emergencies; Tempe 311 is for non-emergency service requests. |
| Utility assistance | 480-858-2021 or resources@tempe.gov | Bill, household situation, rent/utility hardship details. | Tempe Resource Navigators help connect residents to rental and utility assistance. |
Urgent account rule: if you are past due or received a service notice, do not rely on mail or a drop box alone. Call 480-350-8361 and ask what amount and payment method protects service today.
Official Phone, Email, Address and Hours
Customer Services
Phone: 480-350-8361
Email: customerservices@tempe.gov
Use for: utility billing, payment, account login, start/stop/transfer, deposits, payment plans and account questions.
Office
Customer Services:
20 E. Sixth St., First Floor
Tempe, AZ
Location note: northeast corner of Mill Avenue and Sixth Street, just west of City Hall.
Hours and accessibility
Hours: 7:00 AM-5:00 PM, Monday-Friday, except city holidays.
TTY: 480-350-8400
Relay: 7-1-1
| Contact / location | Official detail | Use it for |
|---|---|---|
| Customer Services phone | 480-350-8361 | Billing, pay-by-phone, deposits, start/stop/transfer, payment plans, account help. |
| Customer Services email | customerservices@tempe.gov | Lease documents, service documents, account follow-up. |
| Customer Services office | 20 E. Sixth St., First Floor, Tempe, AZ | In-person customer service and payment support. |
| Payment mailing address | City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166 | Mail payments with the bottom portion of the bill. |
| SurePay mailing address | City of Tempe, Customer Services Division, P.O. Box 5002, Tempe, AZ 85280-5002 | Automatic checking withdrawal application plus voided check. |
| City Hall | 31 E. 5th St., Tempe, AZ 85281 | General City Hall map anchor; Customer Services office is nearby at 20 E. Sixth St. |
| Tempe 311 | 480-350-4311 | Non-emergency city service questions and service requests. |
| Police non-emergency | 480-350-8311 | Police non-emergency, not water billing. |
Pay or Log In: Tempe Utility Bill
Auto withdrawal
SurePay uses automatic checking-account withdrawal.
Drop box
Pyle Adult Recreation Center or 5440 S. McClintock Dr.
Open the official payment route
Start from Tempe Customer Services or use the official Paymentus portal at ipn2.paymentus.com/cp/tmpp.
Match account details
Have your Municipal Utility Bill account number and mailing ZIP code ready. Use the newest bill, not an old notice.
Choose payment method by urgency
Use online or phone payment for faster action. Use mail only when there is enough time before the due date.
Save proof
Keep confirmation number, date/time, payment method, amount, and screenshot. Call if the account is already past due.
| Payment method | Official detail | Best for | Watch out for |
|---|---|---|---|
| Online payment | City says you can pay online anytime and there is no charge for credit-card payments. | Fast bill payment and account access. | Use the official Tempe Paymentus page; avoid unrelated bill-pay ads. |
| Pay by phone | Call 480-350-8361. Visa, MasterCard, American Express and Discover credit/debit cards are accepted. | Users who need staff/phone route or cannot use portal. | For past-due accounts, ask whether payment prevents interruption. |
| SurePay automatic withdrawal | Complete SurePay application and mail with voided check to P.O. Box 5002, Tempe, AZ 85280-5002. | Recurring checking-account withdrawal. | Do not assume it is active until confirmed. |
| City of Tempe – Customer Services, P.O. Box 52166, Phoenix, AZ 85072-2166. | Normal bills with enough time. | Include bottom portion of bill; not ideal near cutoff. | |
| Drop box | Pyle Adult Recreation Center, 655 E. Southern Avenue; 5440 S. McClintock Dr. | After-hours check/money-order style drop. | Call for current drop-box rules before using it for urgent accounts. |
| In person | Customer Services office at 20 E. Sixth St., First Floor; page says call 480-350-8361 to make a payment. | Account help, deposit questions, complex billing issue. | Confirm accepted payment type and hours before going. |
Start, Stop or Transfer Water, Sewer and Solid Waste Service
Start / transfer service
- Call Customer Services at 480-350-8361.
- Service changes need minimum 24 hours’ advance notice.
- Service changes cannot be requested online.
- New rental customers can email lease copy before signing up.
Renter requirements
- Copy of lease emailed to customerservices@tempe.gov.
- $150 refundable deposit.
- $30 plus tax administrative turn-on fee.
- Deposit returns after 12 consecutive timely payments or account closure, whichever comes first.
Homeowner requirements
- Property address.
- Mailing address.
- Phone number.
- Account holder name.
- Title company and escrow number if available.
- $150 deposit only if prior delinquent account history applies.
| Service action | Official detail | User action |
|---|---|---|
| Commercial start | Commercial customers with title company are not charged a deposit; other commercial customers pay $300 or double average bill, whichever is higher. | Ask Customer Services which deposit category applies before moving in. |
| Construction meter | Construction meter application is required; $850 deposit is added to first bill. | Email completed form, then contact CMMS at 480-350-2837 next business day to schedule installation. |
| Stop service | Request at least one business day before requested close date; customers remain responsible until request is received. | Call 480-350-8361 and provide forwarding address for final bill. |
| Terminate account fee | City says there is no fee to terminate service. | Still confirm final balance and forwarding address. |
| Deposit refund / final credit | On closed accounts, refunds and final credits are mailed out two weeks after account closure. | Make sure mailing address is correct before closing account. |
Late Fees, Reconnection, Returned Check and Service-Interruption Rules
Past due starts quickly
A 1% delinquency fee is assessed on amounts past due one day after the due date.
36-day notice fee
A $15 plus tax delinquency fee is assessed on any past-due balance 36 days after due date, and a Service Suspension Notice is mailed.
50-day interruption risk
Service will discontinue when payment is 50 days past due.
| Fee / issue | Official amount / rule | Best user action |
|---|---|---|
| 1-day past due | 1% delinquency fee on amounts past due. | Pay before due date or call immediately if payment failed. |
| 36 days past due | $15 plus tax delinquency fee and Service Suspension Notice. | Call 480-350-8361 and ask for payment arrangement. |
| 50 days past due | Service will discontinue. | Ask exact amount required to avoid interruption. |
| Meter tampering | $100 plus tax for unauthorized reactivation of a meter. | Never turn on a meter yourself after shutoff. |
| Returned check | $25 plus tax returned-check fee. | Returned-check replacement must be cash, cashier’s check, credit card or money order. |
| Service reinstatement | $30 reconnection fee; account may be reinstated next business day once paid. | Ask whether any additional fees apply before paying. |
| Service line protection | Tempe ended SLiPP and transitioned to Service Line Warranties of America. | SLWA is voluntary and administered by SLWA, not the city; phone listed: 1-844-257-8795. |
Do not self-restore service: any meter turned off for non-payment or related event must be reconnected only by an authorized City of Tempe employee.
How to Read a Tempe Utility Bill
Services billed
Water, wastewater and solid waste are billed monthly to residential and commercial customers.
Usage unit
Water usage appears in hundreds of gallons. Add two zeroes to convert to gallons.
Wastewater basis
Residential wastewater is based on 80% of three-month winter average water consumption.
New sewer estimate
New residential sewer charge assumes 10,000-gallon monthly winter average until actual winter average exists.
| Bill item | Meaning | Why it matters |
|---|---|---|
| Account number | Your utility account number. | Needed for online registration, phone calls and payments. |
| Billing date | Date bill was released. | Starts the timing for due date and late-fee questions. |
| Due date | Date current charges are due. | Late fees start after this date. |
| Previous balance / payments | Amount due and paid from previous service period. | Helps identify unpaid carryover. |
| Total amount due | Total of all services: water, wastewater and solid waste. | Use this number when paying unless there is a dispute. |
| Water meter information | Meter number, current read, previous read and usage. | Use for high-bill and leak checks. |
| Usage at-a-glance | 13-month water usage graphic. | Compare this month with same season last year. |
| Together Tempe donation | Voluntary, tax-deductible donation to local nonprofits serving Tempeans in need. | Confirm whether it is included before comparing total with charges only. |
2026 Tempe Utility Rates Users Commonly Need
| Rate item | Current amount shown | Useful note |
|---|---|---|
| Water fixed monthly service charge, 5/8-inch | $13.43 | Most single-family residential customers have 5/8-inch meter service. |
| Water fixed monthly service charge, 3/4-inch | $15.10 | Meter size changes the fixed monthly charge. |
| Water Tier 1, single-family | 0-8,000 gallons: $3.51 per 1,000 gallons | Lowest single-family tier. |
| Water Tier 2, single-family | 8,001-16,000 gallons: $5.74 per 1,000 gallons | Moderate use / seasonal increase. |
| Water Tier 3, single-family | 16,001-36,000 gallons: $7.35 per 1,000 gallons | High use; check irrigation and leaks. |
| Water Tier 4, single-family | 36,001+ gallons: $8.75 per 1,000 gallons | Very high use; WaterSmart alert setup is important. |
| Multi-family water | $3.92 per 1,000 gallons | Uniform rate classification. |
| Commercial water | $4.47 per 1,000 gallons | Uniform rate classification. |
| Wastewater fixed monthly service, 5/8-inch | $11.94 | Most single-family residential customers have 5/8-inch meter service. |
| Wastewater single-family volumetric rate | $2.72 per 1,000 gallons | Based on 80% of winter average water usage with 12,000-gallon cap. |
| Stormwater/environmental fee | $3.00 per month per account | Appears separately from water and wastewater. |
| Residential solid waste, 96-gal garbage + 96-gal recycling | $34.51 monthly | Solid waste is part of the monthly utility bill. |
| Residential solid waste, 65-gal garbage + 96-gal recycling | $31.28 monthly | Container size affects monthly rate. |
| Residential solid waste, 48-gal garbage + 96-gal recycling | $29.50 monthly | Lower garbage container size lowers rate. |
WaterSmart Login: Hourly Usage, Leak Alerts and High-Bill Prevention
Free portal
WaterSmart is available at no additional cost to Tempe water utility customers.
Sign up
Use utility billing account number and ZIP code.
Login
Already registered users log in with the email and password used at registration.
| WaterSmart feature | Why it matters | Best use |
|---|---|---|
| Hourly and daily water usage | Shows when water was used. | Find irrigation mistakes, toilet leaks and unusual patterns. |
| Leak alerts / continuous water use alerts | Alerts can trigger when single-family meters register continuous usage of six gallons per hour for at least 72 hours. | Check toilets, irrigation, pool fill, softener, hose bibs and supply lines. |
| Daily use notifications | Notify when usage is higher than normal seasonal use. | Set threshold between 1x and 5x typical seasonal use. |
| Bill forecast notifications | Notify if current period is on track to exceed typical seasonal water consumption charge. | Catch high bills before the cycle closes. |
| Unplanned use notifications | Notify if a day exceeds a threshold set by the customer; default is zero gallons. | Useful for vacant homes, rentals and travel periods. |
| GPD and HGALs | GPD means gallons per day; HGALs means hundreds of gallons. | Add two zeroes to HGAL usage to estimate gallons. |
High-bill prevention: turn on WaterSmart alerts after you create your billing account. Continuous usage does not always mean a leak, but it means you should check recent usage and inspect toilets, irrigation and outdoor taps quickly.
Report Water Leak, Main Break, Water Outage or Sewer Issue
Water emergency
24/7 support line:
480-350-2837
Use for water outage, main break or urgent water service issue.
Non-emergency 311
Tempe 311:
480-350-4311
Available by phone, online and mobile app for non-emergency city service requests.
| Problem | Best route | What to say |
|---|---|---|
| Water main break | 480-350-2837 | “Water is flowing/bubbling at [exact location]. It started [time]. Flow is [small/large].” |
| No water / water outage | 480-350-2837 | “The property at [address] has no water. Neighbors [are/are not] affected.” |
| Low pressure | 480-350-2837 | “Low pressure affects [all taps/some taps] at [address]. It started [time].” |
| Water billing issue | 480-350-8361 | “My utility account [number] has a billing/payment issue. I need help with [exact issue].” |
| Stormwater pollution / illegal discharge | Tempe 311 or stormwater route from city site. | “I’m reporting possible stormwater pollution at [location]. Material looks like [description].” |
| Sewer or wastewater collection issue | Water Distribution/Wastewater or 311 routing. | “Sewer/wastewater issue at [address/location]. It began [time]. Fixtures affected: [list].” |
Emergency split: call 9-1-1 for life-safety emergencies. Use 480-350-2837 for water outage/main break emergencies and 480-350-4311 for non-emergency Tempe 311 city requests.
Need Help Paying the Tempe Utility Bill?
Resource Navigators
Phone: 480-858-2021
Email: resources@tempe.gov
Tempe says this program connects residents to resources at no cost.
What they can help with
- Rental and utility assistance.
- Food boxes and hygiene items.
- AHCCCS, SNAP and childcare subsidy applications.
- Shelter, education and employment resources.
Payment arrangement
If you need help keeping the account current, Customer Services says to call immediately at 480-350-8361.
Water Quality, Annual Reports, Lead/Copper and PFAS
Annual CCR reports
Tempe’s Consumer Confidence Reports explain local water sources, water quality and sampling results for the previous year.
Paper copy
Residents may call 480-350-2678 to request a paper copy of the water quality report.
General info
The annual report page says reports are available before July 1 of the following year, with additional information at 480-350-4311.
| Concern | Best official route | What to document |
|---|---|---|
| Annual water quality results | Annual Water Reports | Year, property address, question about source, sampling or result. |
| Lead and copper | Lead and Copper page | Home age, plumbing material, tap affected, test letter if received. |
| PFAS | PFAS page | Question about PFAS information, current report and official sampling context. |
| Brown water / taste / odor | Call water service support or Tempe 311 depending on urgency. | Clear-glass photo, affected taps, hot/cold, neighbors affected, time started. |
| Need Spanish report | Annual Water Report History page lists English and Español PDF links for recent CCR years. | Choose the correct calendar-year report. |
Stormwater, Sewer, FOG and Solid Waste on the Utility Bill
Stormwater
Tempe maintains MS4 permit compliance and charges a stormwater/environmental fee of $3.00 per month per account.
Wastewater
Residential wastewater volume is based on an assumed return-to-sewer percentage of water use, using winter-average rules.
Solid waste
Residential solid waste rates vary by container size and additional container choices.
| Topic | Why it matters | Action |
|---|---|---|
| Fats, oils and grease | FOG can contribute to sewer blockages and wastewater problems. | Keep grease out of drains; use city FOG guidance. |
| Stormwater pollution | Storm drains can carry pollutants to waterways. | Use Tempe 311 or stormwater reporting route for illegal discharge. |
| Pool draining | Pool water discharge can affect stormwater/sewer routing. | Check official Pool Draining page before draining. |
| Solid waste bill question | Trash/recycling/green organics charges may be on the same utility bill. | Compare container size against the utility rate table. |
Tempe Locality and Service-Area Clues
This page is for City of Tempe municipal utility customers. Nearby addresses in Phoenix, Mesa, Scottsdale, Chandler, Guadalupe or county islands may have a different utility provider.
| Local clue | What it means | Best action |
|---|---|---|
| Tempe municipal utility bill | Usually water, wastewater and solid waste from City of Tempe Customer Services. | Use 480-350-8361 or Tempe Paymentus portal. |
| Guadalupe rate context | Tempe rate page notes water/wastewater fixed charges apply to customers within Tempe and Guadalupe. | Check service address and account provider before paying. |
| ASU / downtown Tempe renter | Water may be direct bill, landlord-billed or included in rent. | Check lease and bill logo before opening service. |
| Condo / apartment | Multi-family utility charges may be handled by property manager or master meter. | Ask property management before opening a city account. |
| Water leak near street or meter | Could be a city water service issue. | Call 480-350-2837 with exact location. |
| High bill in summer | Irrigation and outdoor use can push single-family water into higher tiers. | Use WaterSmart hourly/daily usage and alerts. |
Map: Tempe Customer Services and City Hall
Use this map for the Customer Services billing/payment office at 20 E. Sixth St., First Floor, near Mill Avenue and Sixth Street, just west of City Hall.
| Location | Address | Use for |
|---|---|---|
| Customer Services | 20 E. Sixth St., First Floor, Tempe, AZ | Billing, water/sewer/solid waste account help, service changes, deposits, payment help. |
| City Hall | 31 E. 5th St., Tempe, AZ 85281 | General City Hall location and nearby map anchor. |
| Pyle Adult Recreation Center drop box | 655 E. Southern Avenue, Tempe, AZ | Payment drop box location listed by Tempe. |
| South Tempe drop box | 5440 S. McClintock Dr., Tempe, AZ | Payment drop box location listed by Tempe. |
| Payment mailing address | P.O. Box 52166, Phoenix, AZ 85072-2166 | Mail payments with bill stub. |
| SurePay mailing address | P.O. Box 5002, Tempe, AZ 85280-5002 | SurePay automatic withdrawal form and voided check. |
Tempe Water Utilities FAQ
What is the Tempe water bill phone number?
Call City of Tempe Customer Services at 480-350-8361 for utility billing, payment, account, deposit, start, stop or transfer questions.
Where do I pay my Tempe water bill online?
Use the official Tempe Paymentus portal linked from the City of Tempe Customer Services page. The direct payment route shown by the city is ipn2.paymentus.com/cp/tmpp.
Is there a credit-card fee to pay Tempe utilities online?
The City of Tempe payment page says there is no charge for credit-card payments made online.
How do I create a Tempe utility online account?
Use the Pay button or online payment system and have your Municipal Utility Bill account number and mailing ZIP code ready.
Where is Tempe Customer Services located?
Customer Services is at 20 E. Sixth St., First Floor, on the northeast corner of Mill Avenue and Sixth Street, just west of City Hall.
What are Tempe Customer Services hours?
Customer Services hours are 7:00 AM to 5:00 PM, Monday-Friday, except city holidays.
How do I start or transfer water service in Tempe?
Call 480-350-8361. Service changes require at least 24 hours’ advance notice and cannot be requested online.
What deposit does a Tempe renter pay?
Residential renters are required to pay a $150 refundable deposit and email a copy of the lease to customerservices@tempe.gov. A $30 plus tax administrative turn-on fee applies.
How do I stop Tempe water service?
Call Customer Services at 480-350-8361 at least one business day before the requested close date and provide a forwarding address for the final bill. The city says there is no fee to terminate service.
What number do I call for a water leak or main break?
Call the 24/7 customer support line at 480-350-2837 for water leaks, outages or main breaks.
What is Tempe 311?
Tempe 311 is a non-emergency route to connect with the city for service requests, questions and city help. Call 480-350-4311, use online help or the mobile app.
How does WaterSmart help with a high bill?
WaterSmart shows hourly and daily usage, leak alerts, high-use notifications, bill forecasts and usage comparisons. Sign up with your utility account number and ZIP code.
What does HGAL mean on Tempe water usage?
HGALs means hundreds of gallons. Add two zeroes to the usage number to estimate gallons.
What late fees does Tempe charge?
A 1% delinquency fee is assessed one day after the due date. A $15 plus tax delinquency fee is assessed 36 days after due date, and service will discontinue when payment is 50 days past due.
Where can I get help paying my Tempe utility bill?
Call Customer Services at 480-350-8361 for payment arrangements. Tempe Resource Navigators can also connect residents to rental and utility assistance at 480-858-2021 or resources@tempe.gov.
Is this the official City of Tempe website?
No. This is an informational guide. Confirm live account balance, payment posting, service status, forms, fees, notices and emergency instructions with official City of Tempe sources.
30-Second Tempe Utility Checklist
Pay online: use official Paymentus route; have account number and mailing ZIP code.
Call billing: 480-350-8361 for payments, deposits, start/stop/transfer, payment plans and account questions.
Start service: call at least 24 hours ahead; renters need lease and $150 deposit; $30 plus tax turn-on fee applies.
Stop service: call at least one business day before close date and provide forwarding address.
Water emergency: call 480-350-2837 for leaks, outages or main breaks.
High bill: check WaterSmart, HGAL usage, irrigation, toilets, outdoor taps and leak alerts before disputing the bill.