Seacoast Water Utility Help Desk: Pay, Login, Call, Start Service or Report an Emergency
Seacoast Utility Authority, often searched as Seacoast Water Utility, is the public regional water, wastewater and reclaimed water provider for northern Palm Beach County service areas.
Use this guide to pay a bill, open the customer portal, call the right number, start service, report a line break or sewer backup, check water quality, avoid payment scams, request lien information and find the official map.
Fast Answer Board
| Need | Official route | Prepare first | Important detail |
|---|---|---|---|
| Pay quickly | One-Time Payment or call 1-888-473-4611. | Account number, service address, payment method, balance. | Phone bill pay is available 24 hours a day, 7 days a week. |
| Log in / manage account | Customer Portal. | Email/profile login, account number, service address. | Portal features include bill payment, water-usage tracking, account management and notifications. |
| Start residential service | Online Individual Application. | Service address, move-in date, applicant info, contact details. | Use the official online application, not third-party directories. |
| Customer service | 561-627-2920. | Bill, account number, payment proof, notice, exact question. | Phone assistance is listed Monday-Friday, 9:00am-4:00pm. |
| Lobby help | Customer Service Lobby. | Photo ID, bill copy, account number, payment method. | Lobby is listed Monday-Friday, 8:30am-5:00pm. |
| Water line break / sewer backup | 561-627-2900. | Address, cross street, issue type, safety risk, time started. | Seacoast says to call immediately for water line breaks and call Seacoast first for sewage backups. |
| Scam/payment call | Hang up; verify with 561-627-2900. | Caller ID, phone number, message, payment demand. | Seacoast says staff will not call you for payment ever. |
Payment scam warning: Seacoast says staff will not call you for payment. If a call appears to be from Seacoast and asks for payment, hang up and verify through official channels.
Official Phone, Lobby Hours, Service Area and Office Map
Main numbers
Pay by phone: 1-888-473-4611
Customer Service: 561-627-2920
Admin / after-hours emergency: 561-627-2900
Hours
Customer Service Lobby:
Monday-Friday, 8:30am-5:00pm
Phone assistance:
Monday-Friday, 9:00am-4:00pm
Administrative Building
Seacoast Utility Authority
4200 Hood Road
Palm Beach Gardens, FL 33410
Board meetings are listed at the Administrative Building board room.
| Locality / district | How Seacoast describes service | User action |
|---|---|---|
| Palm Beach Gardens | Listed as a served jurisdiction and board-appointing jurisdiction. | Use Seacoast customer service for water/wastewater account, billing and emergencies if your property is in SUA service area. |
| North Palm Beach | Listed as a served jurisdiction and board-appointing jurisdiction. | Check your bill/account portal to confirm direct Seacoast billing. |
| Lake Park | Listed as part of Seacoast service area. | Use Seacoast for account/payment questions if your bill is from SUA. |
| Juno / Juno Beach | Official pages reference Juno and Juno Beach in the service/governance area. | Confirm customer account by bill, service address and portal. |
| Unincorporated Palm Beach County | Listed as part of the Authority service/governance area. | Verify utility provider before paying if your mailing address is near another utility boundary. |
| Western Service Area | PFAS notice references Avenir, Ancient Tree, Carleton Oaks, Osprey Isles and Palm Beach Park of Commerce as Western Service Area locations. | Use the correct water quality report/service-area note when comparing water source details. |
Bill Pay and Login: Choose the Right Route
One-time payment
Bill2Pay / Seacoast payment page
Best when you only need to pay once and save a confirmation number.
Customer Portal
Best for auto pay, usage tracking, reminders, account updates and recurring management.
Pay before due
Seacoast says utility bills are due when rendered and payment is required within 20 days from the bill date.
| Payment / account task | Best official source | What to prepare | Do not miss |
|---|---|---|---|
| Pay current bill | One-Time Payment or 1-888-473-4611. | Account number, amount due, payment method. | Record confirmation number and payment date/time. |
| Set up auto pay | Customer Portal. | Portal login, bank/card details, account number. | Confirm auto pay is active before relying on it. |
| Go paperless | Customer Portal. | Email address, portal access. | Keep email updated so you do not miss monthly bills. |
| Track usage | Customer Portal / “See Your Usage.” | Portal login and account access. | Use usage trend to spot leaks or irrigation jumps. |
| Payment not showing | Customer Service 561-627-2920. | Receipt, confirmation number, account number, screenshot. | Ask whether the account is past due or at risk. |
| Payment demand call | Verify through 561-627-2900. | Caller number, message, demand details. | Seacoast says staff will not call you for payment. |
Start Service, Move In, Move Out or Update Account
Seacoast’s official site links online customer applications and the customer portal. Use the official forms so service and billing changes are connected to the right account.
Residential new service
- Use the Online Individual Application.
- Prepare service address and move-in date.
- Have customer/contact details ready.
- Save submitted confirmation.
Commercial / non-residential
- Use the commercial application route.
- Prepare business name, service address and responsible party.
- Ask about deposits, backflow or engineering requirements if applicable.
Move out / account changes
- Use Customer Portal or call customer service.
- Prepare forwarding address.
- Ask about final bill and payment timing.
- Cancel auto pay only after final-bill plan is clear.
Before submitting: compare service address, billing name, phone number and email carefully. Mistyped account or service-address details can delay billing setup.
Emergency Service: Water Break, Sewer Backup or No Water
For field emergencies, use Seacoast’s administration/after-hours/emergency number: 561-627-2900.
Water line break
Call Seacoast immediately. If the break is at your residence or business, turn off your house valve while waiting for a service tech.
Sewage backup
Call Seacoast first before calling an outside plumber or cleaning company. Poor drainage of all fixtures may indicate a sewer backup.
Boil water notice
Check official boil water alerts when service is interrupted, pressure drops, or a line repair affects your area.
| Problem | What Seacoast says to do | What to say on the call |
|---|---|---|
| Water line break at property | Call immediately and turn off your house valve. Do not turn off the valve in the meter box or tamper with the meter. | “There is a water line break at [address]. I turned off the house valve. Water is [flowing/inside/outside].” |
| No water and no notice | Check your house valve first, then call Customer Service / emergency number. | “My service is off and I did not receive notice. My house valve is [on/off/checked].” |
| Sewage backup | Call Seacoast first so they can investigate before outside service companies are called. | “All fixtures / multiple fixtures are draining poorly and wastewater is backing up at [location].” |
| Manhole overflow | Call immediately. | “I see overflow from a manhole at [location/cross street].” |
| Uncovered manhole | Call immediately. | “There is an uncovered manhole at [location]. It is a safety risk.” |
| Lift station alarm/flashing light | Call immediately. | “I hear an alarm / see flashing light at a lift station near [location].” |
| Sinkhole forming | Call immediately. | “A sinkhole appears to be forming at [location].” |
Meter warning: Seacoast’s emergency instructions say not to tamper with the meter or attempt to turn off the valve in the meter box. Use your house valve and call for service.
Official emergency links:
Service Area, Water System and Wastewater System
Water service scale
Seacoast reports drinking water service to about 92,000 people and about 45,000 accounts within 65 square miles.
Authority scale
About page describes a not-for-profit governmental regional utility serving approximately 56,000 households and 2,700 commercial establishments.
Governance
The 1988 Interlocal Agreement created a five-member board appointed by the political jurisdictions where Seacoast provides service.
| System | Official detail | What it means for users |
|---|---|---|
| Water treatment | 30.5 MGD facility: 26 MGD nanofiltration, 3.5 MGD low-pressure reverse osmosis, and 1 MGD pretreated local surficial aquifer blend water. | Seacoast uses membrane treatment processes for drinking water production. |
| Water distribution | About 18 MGD delivered to customers, nearly 500 miles of water mains, 3,600 fire hydrants and 2,000 backflow prevention devices. | Large field system means pressure, hydrant and line-break work may affect neighborhoods temporarily. |
| Laboratory | Central Laboratory at Hood Road supports water, wastewater, reclaimed water and distribution quality monitoring. | Use water quality reports or customer service for drinking-water questions. |
| Wastewater treatment | PGA Regional Water Reclamation facility is listed as a 12.0 MGD plant operated around the clock by Florida licensed professionals. | Sewer treatment and reclaimed-water production are part of the same regional utility system. |
| Wastewater collection | Seacoast owns approximately 285 miles of gravity sewer pipelines and more than 150 pumping stations. | Call Seacoast first for sewer backups or lift-station alarms. |
| Reclaimed water | Reclaimed water is treated/disinfected to Florida irrigation quality standards and pumped through 24 miles of pipeline to nearly 40 high-volume irrigation customers. | Reclaimed water helps reduce demand on fresh-water resources. |
Water Quality, PFAS and Reports
2025 Water Quality Report
Volume 26 was issued May 2026. It lists PWS ID #4501124 and reports Seacoast drinking water meets federal, state and local standards.
Water sources
Seacoast obtains water from the surficial aquifer, 75-200 feet deep, and the brackish Floridan aquifer about 1,500 feet deep.
Questions
Water quality report questions: Laboratory Supervisor Pamela Olah-Brennan, 561-627-2900 ext. 1685.
Printed copy: Customer Service 561-627-2920.
| Topic | Official detail | User action |
|---|---|---|
| Monitoring period | Report data generally covers January 1-December 31, 2025, except where older required testing data is noted. | Use the current report for official contaminant tables. |
| Wells | Seacoast lists 38 surficial aquifer wells and 6 Floridan aquifer wells in 5 separate wellfields. | Helpful for source-water and PFAS questions. |
| Capital improvements | Report describes a three-year $138.5 million capital improvement program with billing portal modernization, treatment upgrades, tanks, pump stations, piping, security and hurricane hardening. | Useful context for service improvements and construction impacts. |
| Lead/copper | 2025 report lists lead and copper tap-water monitoring, with no action level exceedance for copper and 2 sampling sites exceeding the action level for lead in the table. | Flush tap 30 seconds to 2 minutes after water has been sitting; consider testing if concerned. |
| PFAS Eastern Service Area | Seacoast PFAS notice says Eastern Service customers receive water from the Hood Road Water Treatment facility and recent CCR sampling found no detectable PFAS. | Use the PFAS notice and current CCR for official details. |
| PFAS Western Service Area | PFAS notice says Western Service Area customers in Avenir, Ancient Tree, Carleton Oaks, Osprey Isles and Palm Beach Park of Commerce receive drinking water treated by Palm Beach County Water Utilities Department. | Use the Western Service Area report when applicable. |
Official water quality links:
High Bill, Usage Tracking and Leak Adjustment
Seacoast’s new customer portal highlights water-usage tracking. Use usage history before calling so the conversation is specific.
Check usage first
Use the customer portal to view water usage and spot trends, especially irrigation or leak spikes.
Repair proof
If you request a leak adjustment, keep repair receipts, plumber notes, date found, date fixed and photos if available.
Leak adjustment form
Use the official leak adjustment form linked from Seacoast customer service quick links.
| Possible cause | What to check | What to document |
|---|---|---|
| Toilet leak | Dye test in tank, listen for running water, check flapper and fill valve. | Repair date, parts receipt, plumber invoice if used. |
| Irrigation leak | Run each zone, check broken heads, wet spots, valves and controller schedule. | Zone number, repair photos, irrigation company invoice. |
| Service line leak | Check meter area, yard wet spots, driveway/sidewalk seepage and pressure changes. | Plumber findings and repair receipt. |
| Pool fill / outdoor use | Review dates of pool fill, pressure washing, landscaping or long watering cycles. | Calendar dates and estimated gallons if known. |
| Meter/account concern | Compare portal usage history with billing period and household activity. | Screenshot of unusual usage pattern and bill copy. |
Financial Utility Assistance, Lien Search and Real Estate Closings
Financial utility assistance
Seacoast’s assistance PDF lists local social-service and Palm Beach County help routes, including St. Vincent de Paul, Community Action, The Lord’s Place, 211, senior utility bill assistance and Palm Beach County Human Services.
Lien / estoppel search
Seacoast has partnered with Orange Data / Orange Lien Data to process estoppel or lien requests. Seacoast says it will no longer respond directly to estoppel requests.
Orange Lien Data: 407-965-4245 • info@orangelien.com
| Need | Route | Prepare |
|---|---|---|
| Cannot pay bill | Review financial assistance PDF and call customer service about account status. | Account number, past-due amount, notice, income/household documents if applying for assistance. |
| Palm Beach County help | Dial 211 for information; assistance PDF notes availability in 3 languages. | Service address, bill, ID, household details. |
| Senior assistance | PBC Utility Bill Assistance for Seniors 55+ is listed at 561-694-5435. | Age, residency and utility-bill documents. |
| Closing / title lien request | Use Orange Lien online process. | Property address, parcel/title details, closing timeline. |
| Clear title | Seacoast lien page says lien must be paid before transfer of ownership. | Coordinate with title company or closing agent early. |
Developers, Construction Standards and Engineering
This is for builders, engineers and property owners who need development or construction information rather than bill-pay help.
Engineering role
Seacoast says Engineering/Construction is responsible for plan review and monitoring construction of new and existing water, sewer and reclaimed water projects within the service area.
Standards and details
Use official construction standards, construction details and AutoCAD construction details from the Engineering page.
New / existing development
Use Seacoast Engineering links before submitting plans, service requests or development questions.
Official engineering links:
Seacoast Utility Authority Map and Office Location
Use this map for Seacoast Utility Authority’s administrative building location at 4200 Hood Road, Palm Beach Gardens, Florida. For payment, lobby or appointment-sensitive tasks, confirm current instructions with customer service before visiting.
| Location / route | Address / phone | Use for |
|---|---|---|
| Administrative Building / Board Room | 4200 Hood Road, Palm Beach Gardens, FL 33410 | Board meeting location and administrative building reference. |
| Customer Service Phone | 561-627-2920 | Billing, account, portal, payment and general customer questions. |
| Administration / Emergency | 561-627-2900 | After-hours emergency, water line break, sewer backup, verification of suspicious payment calls. |
| Pay by Phone | 1-888-473-4611 | 24/7 payment by phone. |
| Online Portal | myaccount.sua.com/login | Bill pay, usage tracking, account management, auto pay and notifications. |
Seacoast Water Utility FAQ
What is Seacoast Water Utility’s official name?
The official utility name is Seacoast Utility Authority. It is a not-for-profit governmental regional water, wastewater and reclaimed water utility in northern Palm Beach County, Florida.
What is the Seacoast Utility Authority bill pay phone number?
Seacoast lists 1-888-473-4611 for 24-hour, 7-days-a-week bill payment by phone.
What is the Seacoast Utility Authority customer service phone number?
Customer Service phone assistance is listed at 561-627-2920, Monday through Friday, 9:00am to 4:00pm.
What number do I call for a Seacoast water or sewer emergency?
Call 561-627-2900 for administration and after-hours/emergency assistance. Seacoast emergency instructions say to call immediately for water line breaks, sewer backups, manhole overflows, uncovered manholes, lift station alarms or sinkholes.
Where do I log in to the Seacoast customer portal?
Use the official Seacoast Customer Portal at myaccount.sua.com/login. The portal is linked from the official SUA site.
Where can I make a one-time Seacoast payment?
Use the official one-time payment page at mypayments.bill2pay.com/client/seacoast or the pay-by-phone number 1-888-473-4611.
When is a Seacoast utility bill due?
Seacoast says customers are billed every month for water and wastewater service, bills are due when rendered, and payment is required within 20 days from the bill date.
What are Seacoast customer service lobby hours?
The Customer Service Lobby is listed Monday through Friday, 8:30am to 5:00pm.
What should I do if I have a water line break?
Call Seacoast immediately at 561-627-2900. If the line break is at your residence or business, turn off your house valve while waiting. Do not tamper with the meter or turn off the valve in the meter box.
What should I do if I have a sewage backup?
Call Seacoast first before calling an outside plumber or cleaning company. Seacoast says it must investigate the problem first.
What areas does Seacoast Utility Authority serve?
Seacoast serves areas including Palm Beach Gardens, Juno/Juno Beach, Lake Park, North Palm Beach and unincorporated Palm Beach County. The service area is about 65 square miles.
How do I start new residential service?
Use the official Online Individual Application linked from Seacoast’s website, or open the Customer Service page and Customer Portal for current application options.
How do I request a leak adjustment?
Use the official Leak Adjustment Form linked from Seacoast customer service quick links. Keep repair receipts, dates, photos and plumber notes if available.
Does Seacoast call customers for payment?
Seacoast warns that staff will not call customers for payment. If you receive a payment-demand call that appears to be from Seacoast, hang up and verify through 561-627-2900.
Where can I find Seacoast water quality reports?
Use the official Seacoast Water page and the Annual Water Quality Report PDF. The 2025 report was issued in May 2026 and lists PWS ID #4501124.
How do title companies request a Seacoast lien or estoppel search?
Seacoast says Orange Data / Orange Lien Data processes estoppel and lien requests. Orange Lien Data can be contacted at 407-965-4245 or info@orangelien.com.
Is this the official Seacoast Utility Authority website?
No. This is an informational guide. Confirm live account balance, payment posting, rates, boil water alerts, service status and emergency instructions directly with official Seacoast Utility Authority sources.
30-Second Seacoast Utility Checklist
Pay: one-time payment page or 1-888-473-4611, available 24/7.
Login: myaccount.sua.com/login for portal, auto pay, usage, notifications and account management.
Customer service: 561-627-2920, Monday-Friday phone assistance 9:00am-4:00pm.
Emergency: 561-627-2900 for water line break, sewer backup, manhole issue, lift station alarm or after-hours help.
Scam safety: Seacoast says staff will not call you for payment; hang up and verify through official numbers.