LS Water Utilities Help Desk: Pay, Log In, Call or Fix a Water/Sewer Issue
Use this guide when you need to pay a Lee’s Summit water or sewer bill, open the Paymentus login, call customer service, start or stop service, handle a shut-off notice, check rates, report a leak, or find the correct office/drop box.
“LS Water Utilities” normally refers to Lee’s Summit Water Utilities in Lee’s Summit, Missouri. The official utility provides water and sanitary sewer service and uses Paymentus for online account access and payment.
Quick Answer: Pick the Right LS Water Task
| Need | Official action | Have ready | Do not miss |
|---|---|---|---|
| Pay online / login | Paymentus LS Water & Sewer | Account number, service address, payment method, email/phone if registering. | Paymentus supports online account access, electronic bill sign-up and consumption history. |
| Pay without registering | Use “Pay Now” on the Paymentus homepage. | Account information from bill. | Official FAQ says one-time payment is available without registering. |
| Pay by phone | 833-343-4840 | Account number, payment method, amount due. | Payments are processed through a secure telephone system 24/7. |
| Start, stop or move service | Call 816-969-1900 or visit 1200 SE Hamblen Road. | Name, contact, Social Security number, email, service address, move date, forwarding address. | A service activation charge is applied to the first bill when starting service. |
| Leak / high usage | Call 816-969-1900. | Current bill, prior bill, meter reading, visible leak notes. | Customer service may reread the account or perform a leak check. |
| After-hours water/sewer emergency | 816-969-7407 | Exact address, cross street, issue type, start time, photo if safe. | Use after 5 p.m., weekends and holidays. |
Cutoff warning: if you received a shut-off notice, make payment through the night depository or in person to avoid posting delays and possible service interruption. Confirm the exact past-due amount before paying.
Official LS Water Utilities Contact, Address and Hours
Water Utilities Service Center
Lee’s Summit Water Utilities
1200 SE Hamblen Road
Lee’s Summit, MO 64081
Phone: 816-969-1900
Fax: 816-969-1935
Customer Service Hours
Monday-Thursday: 8 a.m.-5 p.m.
Friday: 9:15 a.m.-5 p.m.
After 5 p.m. / weekends: 816-969-7407
What LS Water Handles
Water and sanitary sewer service, billing, customer accounts, start/stop service, leak checks, water quality, sewer emergencies, backflow and rates.
Local context: Lee’s Summit Water Utilities serves Lee’s Summit, Missouri. The city is in the Kansas City metro area and includes addresses in Jackson and Cass County areas; always match the utility name on your bill before paying.
LS Water Utilities Bill Pay and Login
Open the official Paymentus portal
Use Paymentus for Lee’s Summit Water & Sewer. The city links this portal from its official Water Utilities pages.
Choose login or one-time Pay Now
You can register for the Customer Portal or make a one-time payment without registering. Registered users can set up autopay, manage multiple accounts and save payment methods.
Check the fee before card payment
A $2.95 fee applies to credit and debit card payments. The fee is assessed and collected by the third-party vendor.
Use phone payment when login is not working
Call 833-343-4840 and follow the prompts. The automated phone payment system is available 24 hours a day, seven days a week.
Save payment proof
Keep confirmation number, date/time, payment amount, payment method, and screenshot or receipt until the account balance updates.
| Payment method | Official detail | Best for | Posting / mistake warning |
|---|---|---|---|
| Online Paymentus | Online access, electronic bill sign-up, consumption history, one-time pay and account registration. | Fast online payment and login. | Card/debit fee is $2.95. |
| Phone | Call 833-343-4840, available 24/7. | Pay without logging in. | Write down confirmation number. |
| Lee’s Summit Water Utilities, 1200 SE Hamblen Road, Lee’s Summit, MO 64081. | Normal bills with enough mailing time. | Detach and include remittance stub. Not ideal near shut-off date. | |
| In person | Water Utilities Service Center or City Hall Treasury. | Cash/check/card payment, urgent payment, receipt. | Bring remittance stub for easier processing. |
| Night depository | Drop boxes at 1200 SE Hamblen Road, City Hall north entrance 220 SE Green St., and alley between City Hall and Fire Headquarters 207 SE Douglas St. | After-hours payment. | Payments placed in drop boxes post the following business day. |
| Online banking | Use online banking account number from front of bill and remittance address: Lee’s Summit Water Utilities, 1200 SE Hamblen Road, 64081. | Bank bill-pay users. | No fee, but posting can depend on bank processing. |
| Bank draft ACH | Complete Authorization Agreement for Direct Payments. No fee. | Automatic monthly payment from bank account. | Save the ACH form first before entering info or it may appear blank when saved. |
Past-Due Bill, Late Fee, Shut-Off Notice or Reactivation
Late fee
A penalty charge of 5% is assessed on the total outstanding balance as of the due date.
Due window
Bills are payable on the billing date and due within 21 days of the mailing date.
Reactivation
Reactivation fee and past-due amounts must be paid to reinstate service.
Avoid delay
For shut-off notices, use night depository or in-person payment to avoid posting delays.
| Situation | What to do | Ask this exact question |
|---|---|---|
| Past-due balance | Check due date and total outstanding balance. | “What amount must be paid today to stop further action?” |
| Shut-off notice | Use in-person or night depository if near deadline. | “Which payment method posts in time to avoid interruption?” |
| Service already off | Pay past-due amount plus reactivation fee. | “When can service be reinstated after payment posts?” |
| Returned payment | Use a verified payment method and ask about returned payment fee. | “Has a returned payment fee been added, and what payment type is now accepted?” |
| Need arrangement | Request approval before the shut-off date listed on the notice. | “Can I request a payment arrangement before the shut-off notice date?” |
2026 fee notes: the official fee schedule lists a 5% penalty rate, $26 returned payment fee effective July 1, 2026, $25 reactivate water charge, and $60 after-hours reactivation water charge.
Start, Stop or Move LS Water Service
Start service
- Name and contact information of account holder.
- Social Security number.
- Email address.
- Address where service should start.
- Move-in date.
- Expect a service activation charge on the first bill.
Stop service
- Account holder name.
- Service address.
- Move-out date.
- Forwarding address for final bill.
- Ask when final meter reading will be used.
Move service
- Old address.
- New address.
- Move dates.
- Current account number.
- Any past-due balance.
Privacy tip: because start-service processing may require sensitive information, use the official phone number or visit the official Water Utilities Service Center. Do not send Social Security information through an unverified form or third-party site.
2026 Lee’s Summit Water and Sewer Rates Users Search For
Base rates
Monthly base charges are effective January 1, 2026.
Volume rates
Monthly volumetric charges are effective January 1, 2026.
Billing unit
Water volume rates are listed per 1,000 gallons.
Winter sewer average
Calculated using water usage shown on January, February and March bills.
| Rate item | 2026 amount | Why it matters |
|---|---|---|
| Residential water 0-7,000 gallons | $5.63 per 1,000 gallons | First usage tier for residential customers. |
| Residential water 7,001-15,000 gallons | $6.62 per 1,000 gallons | Middle usage tier; common summer bill jump zone. |
| Residential water over 15,001 gallons | $8.27 per 1,000 gallons | High usage tier for leaks, irrigation or heavy summer use. |
| Commercial water | $7.18 per 1,000 gallons | Commercial accounts are not billed in residential tiers. |
| Sewer volume rate | $7.04 per 1,000 gallons | Residential sewer is subject to winter sewer average. |
| 5/8" water base charge | $13.25/month | Common residential base water charge. |
| 5/8" sewer base charge | $18.55/month | Common residential base sewer charge. |
| Service activation charge | $10.00 | Applies when starting service. |
| Returned payment | $26.00 effective July 1, 2026 | Important after failed ACH/card/check payment. |
| Reactivation after-hours | $60.00 | Can apply to after-hours restoration. |
Official rate links:
High LS Water Bill: Leak, Meter and Usage Checks
Look at history graph
The bill includes a consumption-history graph to help compare current usage with past months.
Check toilet flapper
The city notes unusual bills can be caused by plumbing problems such as a leaking toilet flapper.
Ask for reread
Customer service may have the account reread or a leak check performed.
Use leak form
The Customer Service page links a Leak Adjustment Request Form for water loss.
| Symptom | Likely cause | What to document |
|---|---|---|
| Bill jumped but no obvious leak | Toilet flapper, outdoor hose, irrigation, hidden leak, estimated read correction. | Toilet dye test, meter reading, photos, repair receipt. |
| Meter could not be read | Inclement weather or lack of access may lead to estimated consumption. | Bill showing estimate, access issue, current meter reading if safe. |
| Summer sewer bill seems high | Winter sewer average may control summer sewer billing. | January, February and March bills; actual summer usage. |
| Pressure problem | Private plumbing issue, pressure issue, main issue, leak or valve problem. | All taps vs one tap, neighbors affected, start time. |
Water or Sewer Emergency: When to Call
Private water leak
If a leak is suspected in a private water system, call 816-969-1900. A service technician can check the water meter for a leak indication.
After-hours emergency
After 5 p.m., weekends or holidays, call 816-969-7407.
Sewer backup
Use the emergency route for sewer backups, overflows, wastewater trouble or unsafe conditions.
Private Water Service Lines, Sewer Laterals and Backflow
Owner responsibility
Property owners are responsible for water service lines and sewer laterals connecting a home or business to the public systems, including inspection, cleaning, maintenance, repair or replacement.
Private sewer lateral program
The Private Sewer Lateral Repair Program offers financial assistance for qualifying structural issues in private sanitary sewer laterals located beneath city-owned streets and public roadways.
Backflow testing
Customers with known or potential cross-connections, such as irrigation systems, must install a backflow prevention assembly and have it inspected and tested annually.
| Risk | Official guidance | User action |
|---|---|---|
| In-ground lawn sprinklers | Potential backflow hazard; annual testing required for devices. | Use a certified tester and confirm report submission. |
| Hose bib / outside spigot | Use hose bib vacuum breaker if no built-in anti-siphon valve. | Do not submerge hose in buckets, pools, tubs or sinks. |
| Sewer lateral problem | Owner is typically responsible, including under-street lateral issues. | Contact a plumber for inspection/cleaning; check lateral repair program eligibility. |
| Tree roots / old line | Lateral lines can crack, break or leak due to age or roots. | Document scope/video inspection and repair estimate. |
Backflow contact: for additional backflow questions, call 816-969-1900 or email backflow@cityofls.net.
Water Quality, Service Line Inventory and Conservation
2026 Water Quality Report
The city says the 2026 Water Quality Report is available and that Lee’s Summit water meets or exceeds safe, high-quality standards.
Service line inventory
Lee’s Summit submitted its Lead and Copper Rule service line inventory to Missouri DNR in October 2024 and tracks public and customer-owned portions.
Conservation tip
Fixing one faucet drip per second can save about 2,000 gallons of water per year, according to the city’s conservation guidance.
| Question | Useful answer | Action |
|---|---|---|
| Where is my water-quality info? | Use the official 2026 Water Quality Report link from the Water Utilities page. | Check contaminant table, source-water notes, contacts and notices. |
| What if my service line is lead/unknown? | The city says customers are notified if a line is lead, galvanized requiring replacement or unknown. | Check the inventory list and watch for official notices. |
| How do I lower usage? | Inside: shorter showers, full loads, repair leaks. Outside: check hoses, sprinklers and soil moisture before watering. | Start with toilet/leak check before changing habits. |
| Why check pressure? | High pressure can damage pipes and cause leaks; low pressure can reduce appliance efficiency. | Test pressure and repair regulator/plumbing if needed. |
Official education links:
LS Water Utilities Map and Payment Locations
Use the map for the Water Utilities Service Center at 1200 SE Hamblen Road. Drop boxes and City Hall Treasury are also listed below.
| Location | Address | Use for |
|---|---|---|
| Water Utilities Service Center | 1200 SE Hamblen Road, Lee’s Summit, MO 64081 | Customer service, start/stop/move service, in-person payment, drop box, mail. |
| City Hall Treasury | 220 SE Green St., Lee’s Summit, MO | In-person payments Monday-Friday, 8 a.m.-5 p.m. |
| City Hall north entrance drop box | 220 SE Green St., Lee’s Summit, MO | Night depository; posts following business day. |
| Alley drop box | Alley between City Hall and Fire Headquarters, 207 SE Douglas St. | Night depository; posts following business day. |
LS Water Utilities FAQ
What is LS Water Utilities?
LS Water Utilities usually refers to Lee’s Summit Water Utilities in Lee’s Summit, Missouri. It provides water and sanitary sewer service and operates the Water Utilities Service Center at 1200 SE Hamblen Road.
How do I pay my LS Water Utilities bill online?
Use the official Paymentus portal linked from the City of Lee’s Summit Water Utilities page. You can register for the customer portal or use the one-time Pay Now option.
What is the LS Water Utilities login?
The customer portal is through Paymentus. Registered users can set up autopay, manage multiple accounts, save payment methods, sign up for paperless billing and view consumption history.
What is the LS Water Utilities phone number?
Call 816-969-1900 for Water Utilities customer service. For after-hours water or sewer emergencies after 5 p.m., weekends or holidays, call 816-969-7407.
What is the LS Water Utilities pay-by-phone number?
Call 833-343-4840. Payments are processed through a secure telephone system 24 hours a day, seven days a week.
Is there a card payment fee?
Yes. Lee’s Summit Water Utilities says a $2.95 fee applies to credit and debit card payments, assessed and collected by the third-party vendor.
Can I pay without registering an account?
Yes. The official FAQ says there is an option to make a one-time payment on the online payment system homepage by selecting Pay Now.
Where do I mail a Lee’s Summit water bill payment?
Mail payment with the remittance stub to Lee’s Summit Water Utilities, 1200 SE Hamblen Road, Lee’s Summit, MO 64081.
Where are LS Water Utilities drop boxes?
Drop boxes are at the Water Utilities front door at 1200 SE Hamblen Road, City Hall’s north entrance at 220 SE Green St., and the alley between City Hall and Fire Headquarters at 207 SE Douglas St. Drop-box payments post the following business day.
When are Lee’s Summit water bills due?
Bills are payable on the billing date and due within 21 days of the mailing date. A 5% penalty is assessed on the total outstanding balance as of the due date.
How do I start, stop or move service?
Call 816-969-1900 or visit the Water Utilities Service Center at 1200 SE Hamblen Road during business hours. Prepare name, contact information, Social Security number, email, service address, move date and forwarding address if moving out.
What should I do for a high water bill?
Check toilets, faucets, hoses, irrigation, meter access and consumption history first. Then call 816-969-1900; customer service may reread the account or perform a leak check.
Who is responsible for sewer laterals and water service lines?
The city says property owners are responsible for the pipes connecting homes or businesses to public water and sewer systems, including inspection, cleaning, maintenance, repair or replacement if needed.
Is this the official Lee’s Summit Water Utilities website?
No. This is an informational guide. Confirm live balance, fees, shut-off status, payment posting, service changes and emergency instructions with the City of Lee’s Summit official website or Lee’s Summit Water Utilities.
30-Second LS Water Utilities Checklist
Pay/login: Paymentus portal → account number → Pay Now or register → save confirmation.
Call: customer service 816-969-1900; phone payment 833-343-4840; after-hours emergency 816-969-7407.
Visit/mail: Water Utilities Service Center, 1200 SE Hamblen Road, Lee’s Summit, MO 64081.
Past due: 5% penalty applies after due date; use in-person/night depository near shut-off deadline.
High bill: check toilet flapper, outdoor hoses, meter access and usage history; ask for reread/leak check.