Deland Water Utilities 2026: Pay, Log In, Call or Fix a Bill Fast
Use this page like a City of DeLand utility desk. Pick your task, open the correct official route, prepare the right account details, and avoid late-fee, reconnection, returned-payment, or meter-access mistakes.
DeLand Utility Action Board
No paragraph hunting. Match your problem with the official route below.
| Need | Use this official route | Have ready | Critical detail |
|---|---|---|---|
| Pay or log in online | Online Water Bill Payments | Account number, service address, balance, card/check details. | Online payment is linked from DeLand’s official Utility Billing and Utilities pages. |
| Ask billing question | Utility Billing / Customer Service | Bill copy, account number, service address, payment proof. | Use for balance, payment posting, non-receipt of bill, deposit, address change and extensions. |
| Pay by phone | 386-626-7051 | MasterCard, VISA or check information. | City billing page says phone payments can be made by MasterCard, VISA or check. |
| Water emergency | 386-626-7203 | Address, nearest cross street, issue type, time started. | Use for non-billing water issues such as main break, pressure loss or field trouble. |
| Wastewater emergency | 386-626-7251 | Address, fixture affected, backup location, time started. | Use for sewer backup or non-billing wastewater emergency. |
| Start or transfer service | Utility Billing forms | Owner: deed/HUD/settlement/title. Tenant: signed lease. SS verification form. | Owner and tenant account requirements are different. |
| Report billing issue online | Report a Concern | Account number, address, issue description, screenshots. | For time-sensitive shutoff or returned payment issues, call instead of only submitting a form. |
Fast rule: if your account is past due, call 386-626-7051 before paying and ask what amount, fee and payment timing protects service today.
Official DeLand Utility Phone, Address and Emergency Numbers
Utility Billing
Phone: 386-626-7051
Fax: 386-626-7137
Department: Utility Billing / Customer Service
City Hall payment office
Utility Billing
120 South Florida Avenue
DeLand, FL 32720
Hours: Monday-Friday, excluding holidays, 8 am-5 pm
Field emergencies
Water emergency: 386-626-7203
Wastewater emergency: 386-626-7251
Utilities admin: 386-626-7253
| Official contact | Number / address | Use for |
|---|---|---|
| Utility Billing / Customer Service | 386-626-7051 | Bill pay, login/payment issue, late fee, payment extension, deposit, account setup, address change. |
| Utility Billing office | 120 South Florida Avenue, DeLand, FL 32720 | In-person payments, account service, customer service and billing questions. |
| Water emergency | 386-626-7203 | Non-billing water issue such as outage, main break, pressure issue or field problem. |
| Wastewater emergency | 386-626-7251 | Sewer backup, wastewater issue and non-billing wastewater emergencies. |
| Utilities: Water, Wastewater & Reclaim Water Admin | 386-626-7253; fax 386-740-6851 | Utility administration, water/wastewater/reclaim water operations context. |
| Backflow | 386-626-7172 | Residential backflow device issue or backflow-related utility question. |
| General City Hall | 120 S Florida Avenue; 386-626-7000 | General city routing if you are unsure which department handles the issue. |
Bill Pay and Login: Best Method by Situation
Best no-mail route
In person at City Hall first floor.
120 South Florida Avenue, Monday-Friday, 8 am-5 pm.
Best recurring route
Automatic bank payment authorization.
Paperless billing can unlock monthly credits.
| Payment method | Official detail | Best for | Avoid this mistake |
|---|---|---|---|
| Online payment | City links “Online Water Bill Payments” at webutilities.deland.org. | Fast card-style online payment and account access. | Use only the official City of DeLand link or the exact web address from your bill. |
| Phone payment | Payments can be made by phone using MasterCard, VISA or check by calling 386-626-7051. | Users who want payment plus confirmation from billing staff. | Save confirmation and ask whether payment posted before any shutoff deadline. |
| In person | First floor of City Hall, 120 South Florida Avenue, Monday-Friday, 8 am-5 pm. | Payment with account help, deposit questions, forms or service transfer. | Bring bill/account number, ID and any notice received. |
| Drop box | Near City Hall entrance, south of City Hall at rear of Fire Department, and Customer Service lobby on first floor. | After-hours check/money-order drop-off. | Do not place cash in a drop box. Keep your own payment record. |
| City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919. | Normal bills with enough time before due date. | The City does not recognize postmark date as payment date. | |
| Automatic bank payment | Available by completing the authorization form. | Recurring customers who want fewer missed payments. | Do not assume automatic payment is active until the City confirms or it appears on your account. |
| E-billing / paperless | Customers who choose internet bills and no paper bill receive a $1 monthly credit; paperless plus automatic bank payment can add another $1 monthly credit. | Customers comfortable with electronic bills and bank draft. | To receive incentives, you must be signed up to not receive a paper bill. |
Due Dates, Late Fees, Extensions and Shutoff Rules
$10 late fee
A $10 late fee applies if payment does not reach the office by 8 am on the day after the due date shown on the bill.
$50 delinquent fee
Billing information says delinquent accounts can receive a $50 fee and become subject to disconnection.
One extension
The City offers one payment extension per twelve months to eligible Utility Billing customers.
| Situation | Official rule / detail | What to do now |
|---|---|---|
| Normal monthly bill | Monthly utility bills are due 21 days from billing date. | Pay before the due date and keep confirmation. |
| Late payment | $10 late fee if payment does not reach the office by 8 am on the day after the due date. | Do not rely on postmark; call if payment is close to the deadline. |
| Delinquent / turn-off risk | Billing page says delinquent accounts can receive a $50 fee and be subject to disconnection. | Call 386-626-7051 and ask what amount protects service. |
| Payment extension | One extension per 12 months may give an eligible customer two weeks from the bill due date. | Ask before due date; if missed, service can be disconnected and $50 fee added. |
| Disconnected service | Total due, including late/delinquent charges, must be paid in full by 4 pm for same-day reconnection. | Ask whether any additional same-day reconnection fee applies after 4 pm. |
| Returned payment | A returned payment charge applies under Florida law; first returned payment gets 24-hour notice, subsequent returned payments can cause immediate disconnection without notice. | Call immediately and pay full balance plus fees. |
| Unpaid owner account | Unpaid owner utility balances after 90 days can become a lien against the property. | Resolve before closing, refinancing or selling. |
| Unpaid tenant account | Unpaid tenant accounts after 90 days may be submitted to an outside collection agency. | Ask for payoff and final bill instructions before moving. |
Start, Transfer or Change DeLand Utility Service
Owner account
- New Account Application.
- Signed deed, HUD/settlement statement or Certificate of Title.
- Social Security Verification Form.
- Owner’s Acknowledgement of Outstanding Balance Form.
- Optional automatic bank payment and e-billing forms.
Tenant account
- New Account Application.
- Signed lease.
- Social Security Verification Form.
- Optional automatic bank payment form.
- Optional e-billing request.
Deposits and address changes
- Tenants are required to place a deposit on all new accounts.
- Deposits return as account credit after three years of good standing.
- Multiple delinquencies can create extra deposit requirements.
- Mailing address changes are the customer’s responsibility.
Moving tip: if you are selling, renting, moving out or changing mailing address, call 386-626-7051 and ask what must be submitted in writing so the account does not keep billing the wrong person.
DeLand Utility Rates and Common Fees
The City’s Service Rate Sheet FY 2025-2026 is effective 10/1/2025. Use your current bill for exact meter size, service class, garbage service type and consumption.
Common deposits
Water only: $130
Sewer only: $180
Water & sewer: $250
3/4-inch base facility
Water: $9.92
Sewer: $28.30
Most residential customers should still verify meter size on the bill.
Residential water tiers
Rate sheet lists residential water consumption by thousand gallons across blocks: 5,000, 10,000, 15,000 and over 15,000.
| Rate / fee item | Official amount shown | Why users care |
|---|---|---|
| Service Rate Sheet | Effective 10/1/2025 | Use this for FY 2025-2026 utility-rate checks. |
| Water only deposit | $130 | Applies when opening water-only account. |
| Sewer only deposit | $180 | Applies when opening sewer-only account. |
| Water & sewer deposit | $250 | Common combined-service deposit reference. |
| 3/4-inch meter base facility | Water $9.92; sewer $28.30 | Common residential meter-size benchmark; verify meter size on your bill. |
| Residential water block rates | $2.86, $4.74, $7.47 and $8.90 per thousand gallons by block | Higher usage moves into higher blocks, so irrigation/leaks can raise bills quickly. |
| Residential sewer usage | Residential sewer has a 10,000-gallon cap listed on the rate sheet. | Useful when comparing water usage and sewer charges. |
| Multi-family sewer usage | Multi-family has a 7,000-gallon cap listed on the rate sheet. | Useful for apartments/multi-family billing questions. |
| Commercial sewer usage | Commercial listed as all usage. | Business bills depend more directly on metered consumption. |
| Residential curbside garbage | $18.85 | Garbage service may appear on City utility bill for city-limit customers. |
| Residential backyard pickup | $85.15; disabled rate noted as $18.85 | Useful when garbage charge looks higher than normal curbside service. |
| Apartment garbage rate | $21.57 per unit | Multi-unit properties should check per-unit charges. |
| Returned payment | $25 for $0-$50; $30 for $50.01-$300; over $300 listed as $40 or 5% | Returned payments can also trigger disconnection rules. |
| Meter tampering | $200 plus equipment replacement and labor charges | Never access, bypass, damage or turn on service without authorization. |
| Additional same-day service fee | $25 | Can matter if payment/reconnection is after the standard same-day cutoff. |
Rate-note: some PDF values are tied to meter size, service class and billing category. Always compare against the current bill before estimating a final amount.
High Bill, Meter Reading, Leak Adjustment and Meter Access
Radio-read meters
DeLand meters are read by radio signal and can be read from a mile or more away.
Meter reads occur approximately every 30 days, but dates can vary.
Whole-thousand billing
Meters measure gallons. For billing, readings are rounded downward and consumption is billed in whole thousands of gallons.
Keep meter clear
Avoid planting, parking, equipment, garbage cans, recycling bins, landscape bark or gravel over the meter box.
| High-bill check | Why it matters | Action |
|---|---|---|
| Billing period | Reading dates can vary due to holidays, weekends, severe weather and unusual conditions. | Compare number of days before assuming usage is wrong. |
| Whole-thousand gallons | Consumption is billed in whole thousands of gallons. | Track monthly usage changes in 1,000-gallon units. |
| Sewer charge | Sewer charges are based on water consumption. | Outdoor leaks can also affect bill interpretation depending on account/rules. |
| Toilets | Silent toilet leaks can run continuously and may not be heard. | Use dye test and check flapper/overflow. |
| Irrigation | Irrigation can push usage into higher water blocks. | Check timer, heads, zones and permitted watering days. |
| Meter access | Blocked meters can delay maintenance, improvements and emergency repairs. | Keep the meter box uncovered and reachable. |
| Leak adjustment | City lists a Leak Adjustment Form in Utility Billing related documents. | Call 386-626-7051 before assuming repair proof qualifies. |
DeLand Water System, Water Quality and Service-Line Survey
System scale
As of November 2023, DeLand listed about 99 square miles of service area, 10 water plants, 20 major wells and 24,813 water accounts.
Distribution network
The City listed 379 miles of water mains and 260 miles of sewer mains.
Wastewater system listed 17,318 sewer accounts and 140 lift stations.
Reclaim water
DeLand listed 1,398 reclaim accounts, more than 6,112 residents served and 88 miles of reclaim mains.
| Topic | Official DeLand detail | What user should do |
|---|---|---|
| Utilities mission | Provide superior drinking water and advanced treatment/disposal of wastewater through an effective utility system. | Use the Utilities page for water/wastewater/reclaim water operations, not billing-only issues. |
| Water division | Responsible for water quality testing/reporting, distribution lines/meters, hydrant maintenance, backflow testing/maintenance, meter/hydrant/valve installations and service pressure. | Call water emergency or utilities admin for field/non-billing water problems. |
| Wastewater division | Locates water/sewer lines through 811, maintains sewer manholes/lift stations/lines, responds to sewer issues, and handles reclaimed water production/distribution. | Call wastewater emergency for urgent sewer backup or field issue. |
| Water quality report | City links a 2025 Annual Drinking Water Quality Report with Volusia County and archived reports. | Open the report matching your current year and address/service area. |
| Water plants | Water Plant No. 1 has 750,000 gallons treated-water storage; Plant No. 2 includes an elevated tank installed in 1926 with 400,000 gallons storage; Plant No. 3 has 750,000 gallons storage; Plant No. 4 has the system’s largest elevated tank at 500,000 gallons. | Use plant information for source/system context, not individual bill disputes. |
| Service-line survey | City asks customers to help update service-line material records under EPA regulations. | Use the Water Service Line Survey if you know or can identify your service-line material. |
| Line locates | Utilities page links to Sunshine 811 for utility locates. | Contact 811 before digging, fencing, trenching, landscaping or service-line work. |
Watering Restrictions, Conservation and Reclaimed Water
Important: DeLand’s watering schedule applies to potable water and other water sources. Reclaimed water irrigation is normally not restricted by day/time unless a shortage is declared by the Utilities Director.
| Season / account type | Allowed irrigation day | Time rule | Limit |
|---|---|---|---|
| Daylight Saving Time: odd residential address or no address | Wednesday and Saturday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
| Daylight Saving Time: even residential address | Thursday and Sunday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
| Daylight Saving Time: nonresidential | Tuesday and Friday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
| Eastern Standard Time: odd residential address or no address | Saturday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
| Eastern Standard Time: even residential address | Sunday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
| Eastern Standard Time: nonresidential | Tuesday | No irrigation between 10 am and 4 pm. | No more than 3/4 inch per zone per day; no more than 1 hour per zone. |
Conservation tips from City page
- Water only the turf root zone.
- Do not saturate soil or allow runoff.
- Summer: apply 1/2 to 3/4 inch 2-3 times weekly where allowed.
- Winter: every 10-14 days may be enough.
- Rain sensor must suspend irrigation during rainfall events.
Reclaimed water reminders
- Reclaimed water is highly treated and disinfected wastewater reused for irrigation.
- Not for human or animal consumption.
- No connection to dwelling for toilets/household use.
- No interconnection with another water source.
- Piping and sprinkler heads must be purple; backflow device required on potable connections.
Water & Sewer Connections: Well-to-City Utility Conversion
Set fees
Residential existing: $30 application fee
Residential new construction: $35 application fee
Commercial: $50 application fee
Covenant processing: $110
Variable costs
- Impact fees calculated by fixture units or water meter size.
- Meter cost depends on meter size.
- Extension fees may apply after utilities verification.
- Connection from potable meter/sewer lateral to home.
- Well abandonment/cap cost if abandoning.
- County and/or Department of Health permit cost.
Key phone numbers
Verification questions: 386-626-7007
Ready for meter install: 386-626-7177
Volusia Health contractor check: 386-274-0787
Submit verification request
Use the City’s verification request form and wait for availability/cost information. Call 386-626-7007 with questions.
Decide whether to connect
Review cost, availability, impact fees, meter cost, extension cost, well decision and required documents.
Prepare documents
Property owner/contact, property deed or corporate resolution, disposition of well form and abandonment permit copy if applicable.
Hire licensed plumber
Contact several licensed plumbers for estimates. City links Volusia County Connect Live for contractor help.
Pay fees / sign covenant
Office staff drafts covenant if connecting. Fees must be paid before meter installation.
Install lines and request meter
After lines are plumbed and ready, contact utilities at 386-626-7177 for meter installation.
Help, Assistance and Special Programs
Agency assistance list
DeLand Utility Billing links an official Agency Assistance List. Use it if you need help with utility bill payment or hardship resources.
Spring Hill sewer grant
City site links Spring Hill Sewer Connection Assistance Grant information for eligible sewer connection support.
Housing route
Utility Billing also links Housing resources. Use that route if the utility issue is tied to housing instability, ownership or rental support.
| Need help with | Official route | Prepare |
|---|---|---|
| Cannot pay full bill | Call Utility Billing first, then check Agency Assistance List. | Bill, ID, proof of residence, income/hardship documents. |
| Need more time | Ask about one payment extension per 12 months. | Account number, due date, amount available to pay. |
| Spring Hill sewer connection | Review Spring Hill Sewer Connection Assistance Grant. | Property address, owner details, connection status. |
| Leak / high bill | Ask about Leak Adjustment Form and repair proof. | Plumber invoice, repair date, photos, usage history. |
| Paperless savings | Ask about e-billing and automatic bank payment credits. | Email, bank draft form, paperless preference. |
Map, Payment Office, Drop Boxes and Mail Address
| Location | Address / placement | Use for |
|---|---|---|
| Utility Billing / City Hall | 120 South Florida Avenue, DeLand, FL 32720 | In-person payments, customer service, account questions, forms, address changes. |
| City Hall payment area | First floor of City Hall | In-person payments Monday-Friday, 8 am-5 pm. |
| Drop box 1 | Near City Hall entrance | After-hours check/money-order payments. |
| Drop box 2 | South of City Hall at rear of Fire Department | After-hours payment drop-off. |
| Drop box 3 | Customer Service lobby on first floor of City Hall | Lobby drop-off during access hours. |
| Mail payments | City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919 | Mail payment with enough time before due date. |
| General City Hall | 120 S Florida Avenue, DeLand, FL 32720 | General city routing, not only utility billing. |
Deland Water Utilities FAQ
What is the DeLand Water Utilities phone number?
For Utility Billing and customer service, call 386-626-7051. For non-billing water emergencies, call 386-626-7203. For wastewater emergencies, call 386-626-7251.
Where is DeLand Utility Billing located?
Utility Billing is at 120 South Florida Avenue, DeLand, FL 32720. Hours are Monday through Friday, excluding holidays, 8 am to 5 pm.
How do I pay my DeLand utility bill online?
Use the official Online Water Bill Payments link at webutilities.deland.org, which is linked from the City of DeLand Utility Billing and Utilities pages.
Can I pay DeLand utility bill by phone?
Yes. The City says payments can be made by phone using MasterCard, VISA or check by calling 386-626-7051.
Where do I mail a DeLand utility payment?
Mail payments to City of DeLand, P.O. Box 2919, DeLand, FL 32721-2919. Do not rely on postmark date as the City says it does not recognize postmark as payment date.
Where can I pay in person?
Pay in person on the first floor of City Hall at 120 South Florida Avenue, DeLand, FL, Monday through Friday from 8 am to 5 pm.
Does DeLand have utility drop boxes?
Yes. Drop boxes are located near City Hall entrance, south of City Hall at the rear of the Fire Department, and in the Customer Service lobby on the first floor of City Hall.
What is the DeLand utility late fee?
A $10 late fee is added if payment does not reach the office by 8 am on the day after the due date shown on the bill.
Can I get a payment extension?
The City offers one payment extension per 12 months to eligible Utility Billing customers. If payment is not made by the extension date, service can be disconnected and a $50 fee added.
What happens if my DeLand utility account is disconnected?
The total amount due, including late and delinquent charges, must be paid in full by 4 pm for same-day reconnection. Payments after 4 pm reconnect next business day or may be assessed an additional same-day fee.
What is the meter tampering fee?
DeLand billing information says unauthorized access to water or equipment damage results in a $200 meter tampering fee plus equipment replacement costs and labor charges.
How are DeLand water meters read?
Meters are read by radio signal, approximately every 30 days. Meters measure water used in gallons, and for billing, readings are rounded downward and billed in whole thousands of gallons.
What are DeLand watering days?
During Daylight Saving Time, odd residential addresses water Wednesday and Saturday, even residential addresses Thursday and Sunday, and nonresidential Tuesday and Friday. During Eastern Standard Time, odd residential addresses water Saturday, even residential addresses Sunday, and nonresidential Tuesday. No irrigation between 10 am and 4 pm.
Is reclaimed water safe to drink?
No. The City says reclaimed water is highly treated and disinfected wastewater reused for irrigation, but it is not suitable for human or animal consumption.
How do I connect to DeLand water or sewer?
Submit a verification request, review availability and fees, prepare property documents, hire a licensed plumber, pay fees/sign covenant if required, install plumbing lines, then call utilities at 386-626-7177 when ready for meter installation.
How do I check my water service line material?
Use the City of DeLand Water Service Line Survey. The City says the survey helps update service-line material records to comply with EPA regulations.
Is this the official City of DeLand website?
No. This is an informational guide. Confirm live account balance, due date, shutoff status, forms, current fees and payment posting with official City of DeLand sources.
30-Second DeLand Utility Checklist
Pay/login: use webutilities.deland.org or call 386-626-7051.
Office: Utility Billing, 120 South Florida Avenue, DeLand, FL 32720, Monday-Friday, 8 am-5 pm.
Emergency: water 386-626-7203; wastewater 386-626-7251.
Late risk: $10 late fee after due-date cutoff; $50 delinquent fee/disconnection risk; call before paying if past due.
High bill: check 1,000-gallon usage, meter access, irrigation schedule, toilets, leaks and leak-adjustment form.
Restrictions: follow odd/even watering schedule and avoid irrigation between 10 am and 4 pm.