Pay, Log In, Call or Fix a Cape Girardeau Utility Bill
Use this page as a quick utility desk for City of Cape Girardeau water, sewer, trash and recycling billing. It puts the official payment route, login help, account number rules, fees, disconnect deadlines, emergency numbers, rates and map in one place.
Cape Girardeau Utility Action Board
Most people searching this topic need a payment link, account login, office phone, shutoff help, new service instructions or an emergency number. Start here.
| Need | Use this official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay online or log in | Tyler Payments/Chase utility portal | Account number and CID from your bill. | Payments post to the account within 1-2 business days. Disconnect-risk payments must be made at least 2 business days before shutoff date. |
| Find account number | Look at top-center of the utility bill. | Eight digits before dash = account number; five digits after dash = CID number. | Wrong CID/account details can delay or misapply payment. |
| Pay by phone | 573-339-6322 during business hours. | Account number, CID, card, current balance. | Phone card payments use Tyler Payments/Chase and have service fees. |
| Pay in person | Utility Billing Office at Osage Centre, 1625 North Kingshighway. | Payment stub, ID if needed, cash/check/money order/card. | Cards have a 3.75% service fee with $1.95 minimum. |
| Mail payment | Utility Billing Office, PO Box 617, Cape Girardeau, MO 63702-0617. | Payment stub or account number. | Payment is applied when received, not by postmark date. |
| Free AutoPay | AutoPay Registration | Checking/savings routing and account numbers. | AutoPay can take up to one billing cycle; debit/credit cards cannot be used for AutoPay. |
| Past-due or disconnect notice | Call billing or visit office before the shutoff date. | Notice, account number, driver license, payment amount. | Reconnection after disconnection is in-office only. |
| Water/sewer emergency | Use emergency numbers below. | Address, cross street, issue type, time started, safety risk. | Weekday daytime and after-hours emergency numbers are different. |
Fast rule: if you are within two business days of a shutoff date, online payment alone may not protect service. Call 573-339-6322 or go to the Utility Billing Office before relying on the portal.
Official Phone, Address, Hours and Local Utility Scope
Office location
1625 North Kingshighway
Cape Girardeau, MO 63701
Located by Osage Centre / Cape Splash, across from Banterra Centre.
Hours and dropbox
Hours: Monday-Friday, 7:30 AM-4:30 PM
Payment dropbox: available 24/7 on the northeast side of Osage Centre under the porch awning; checked business days at 8 AM.
| Utility item | Cape Girardeau official detail | What it means for searchers |
|---|---|---|
| Services billed together | Water, sewer, residential trash and recycling. | Your “water bill” may include more than water. Check sewer, trash and recycling lines too. |
| Not provided by City utility bill | Electricity and natural gas are not city utility bill items. | Look to Ameren Missouri for electric/natural gas, not the water billing office. |
| City Hall general address | 44 North Lorimier Street, Cape Girardeau, MO 63701. | Useful for general City of Cape Girardeau contact, not the main Utility Billing Office. |
| Public Works | 2007 Southern Expressway, Cape Girardeau, MO 63703; phone 573-339-6351. | Use for water infrastructure, treatment, boil-order map, streets, solid waste and public works issues. |
| Trash/recycling missed pickup | Public Works: 573-339-6353; email capepublicworks@cityofcape.org. | Billing office handles bill collection; Public Works handles missed pickup and special pickup scheduling. |
Pay or Log In: Tyler Payments / Chase Steps
Cape Girardeau uses the secure third-party Tyler Payments/Chase site for online utility payments. The city says card and e-check fees are charged by the third-party payment service.
Open the official pay portal
Use the City’s “Water, Sewer or Trash Bill” payment link or go through the official Utility Billing page. Avoid ad-style payment sites.
Enter account and CID correctly
The account number is at the top-center of the bill. The 8 digits before the dash are the account number; the 5 digits after the dash are the CID.
Choose payment type
Credit/debit card payments have a 3.75% service fee with a $1.95 minimum. E-check payments are listed at $1.95 online.
Check posting time
Online payments are recorded against the utility account within 1-2 business days. Payments made after 4:30 PM for water restoration may restore service the next business day.
Save proof
Keep your confirmation number, payment time, amount, account/CID, last four digits and screenshot or email receipt.
| Payment method | Official detail | Best for | Risk / warning |
|---|---|---|---|
| Online card | Tyler Payments/Chase; 3.75% service fee, $1.95 minimum. | Fast standard bill payment. | Does not protect disconnect notice if made too close to shutoff date. |
| Online e-check | $1.95 e-check fee; website only, not by phone. | Lower-fee online payment when not urgent. | Verify account/routing carefully; returned payment penalty can apply. |
| Phone payment | Call 573-339-6322 during regular business hours; card fee applies. | Users who want staff routing while paying. | Phone payment still uses third-party service and posts in 1-2 business days. |
| AutoPay | Free automatic bill pay from checking/savings account. | Avoiding missed due dates. | Can take up to one billing cycle to enroll; no debit/credit cards. |
| In person | Cash, check, money order, or card at 1625 North Kingshighway. | Cash, receipt, disconnect concern, extension agreement. | Bring payment stub and ID if account action is needed. |
| Dropbox | 24/7 dropbox on northeast side of Osage Centre; checked business days at 8 AM. | After-hours check or money order. | Do not use dropbox for cash or urgent shutoff-day situations. |
| Send stub or account number to PO Box 617, Cape Girardeau, MO 63702-0617. | Routine payment with enough lead time. | Applied when received, not postmarked. |
AutoPay and E-Bill: Best Setup for People Who Miss Mail
Free AutoPay
- Uses a designated checking or savings account.
- Deducts the amount due on the due date.
- Can take up to one billing cycle to enroll.
- Requires account/customer numbers from the utility bill.
- All leading zeros in routing/account numbers must be included.
E-Bill registration
- City utility bill is emailed to the customer.
- Postal mail may be discontinued or kept.
- Payment can still be made by cash, check, phone, in-person or online.
- City recommends separately enrolling in AutoPay for automatic deduction.
- Customers must keep mailing and email addresses current.
Mail-forwarding warning: the City says bills and shutoff notices are not forwarded. If you move, change email, or rely on a landlord/mailbox, update contact information quickly.
Billing Schedule, Penalty and Disconnect Rules
Cape Girardeau accounts are billed monthly. The billing cycle is based on when service started, so not every customer receives a bill on the same date.
Bill mailed
Bills are mailed or emailed on a Wednesday based on your billing cycle.
Due date
Payment is due two weeks later.
Delinquent
Bills are delinquent after the third week, with a 10% penalty added.
Disconnect
Accounts can be disconnected after two missed payments or under the City disconnect policy.
| Situation | Official rule / action | What the customer should do |
|---|---|---|
| Disconnect notice received | Payment in full or an Extension Pay Agreement must be completed before shutoff date. | Do not wait. Call or go to the office with ID and notice. |
| Need extension | Only the account owner can request/sign; must be done in office with valid driver license before shutoff date. | Go before the disconnect date; no more than two extensions per account/person per fiscal year. |
| Online payment near shutoff | Must be completed at least 2 business days before the shutoff date. | If closer than two business days, contact the office instead of assuming online payment stops disconnection. |
| Already disconnected | Reconnection is in-office only; utilities will not be reconnected by phone. | Bring payment, ID, fees, deposit if required, and all past-due amounts. |
| Returned payment | $25 returned payment penalty. If payment was taken to prevent disconnection/reconnection, service may be disconnected immediately without more notice. | Confirm funds before paying under shutoff pressure. |
Reconnection cost checklist: if disconnected for non-payment, expect the $21.75 disconnect fee, $21.75 reconnect fee, full past-due charges/prior balances, and up to a $204 deposit if there is no deposit on the account.
Start, Transfer or Cancel Water/Sewer/Trash Service
New or transfer service
- Apply in person at the Utility Billing Office.
- Person financially responsible must apply.
- Bring valid state driver license, passport or government photo ID.
- Bring copy of rental/lease agreement if not homeowner.
- Commercial properties may need Business License through Community Development.
Deposits
- Apartment: $146 deposit.
- Home/duplex: $204 deposit.
- Deposit may be replaced by current letter of credit from another utility.
- Letter of credit must show 12 months continuous service without penalties or disconnects.
- Prior outstanding bills must be paid for transfers.
Cancel service
- Cancel by phone or in person.
- Call 573-339-6322.
- Additional information may be required.
- Ask final-bill address and final service date.
- Ask whether AutoPay/E-Bill should be removed.
Rates and Fees People Search Before Calling
| Bill line / fee | Current official amount shown | What it means |
|---|---|---|
| Trash/Recycling | $28.28 | Residential trash/recycling is included on city utility billing. |
| Water, 5/8 inch meter | $11.93 meter charge + $3.624 per 100 cubic feet of water use. | Common residential meter size; usage charge changes by water volume. |
| Water, 3/4 inch meter | $18.39 meter charge + $3.624 per 100 cubic feet of water use. | Larger residential/small commercial meter base charge. |
| Sewer | $15.21 base charge + $3.73 per 100 cubic feet of average water use during preceding January, February and March. | Sewer usage is based on winter water average; new customers may be charged city-wide average until history exists. |
| Deposit – apartment | $146 total: $66 water, $80 sewer. | Applies to most apartments where City provides water and sewer. |
| Deposit – home/duplex | $204 total: $66 water, $80 sewer, $58 solid waste. | Typical house/duplex deposit where all three services are provided. |
| Disconnect fee | $21.75 | Applies when service is disconnected. |
| Reconnect fee | $21.75 | Applies before restoration after disconnect. |
| Returned payment | $25.00 | After two returned payments, account/person may be placed on cash or credit-card-only payment basis. |
| Card service fee | 3.75% service fee on debit and credit cards. | Applies online, over phone, and in office card payments. |
| E-check fee | $1.95 | E-check available through website only, not by phone. |
| Compost bags | 5 bags for $8.15 | Solid-waste related purchase shown on rates page. |
Sewer review tip: if a new residential customer was charged city-wide average sewer use because January-March water history was not available, the customer may request review once water use exists for those months. If overcharged, the difference may be credited to the utility account.
Water or Sewer Emergency: Call the Right Number
Weekday daytime
Water/sewer emergency:
573-339-6357
Use weekdays between 7:30 AM and 4:00 PM. Select extension 3 to speak with a representative.
After hours / weekends / holidays
Emergency number:
573-334-6747
Use after 4:00 PM through 7:30 AM, weekends and holidays.
| Emergency / issue | What to say | Have ready |
|---|---|---|
| Water main break | “Water is flowing/bubbling at [location] and started around [time].” | Nearest address, cross street, street flooding, pavement damage, photos only if safe. |
| No water / very low pressure | “All taps at [address] have no/low pressure. Neighbors [are/are not] affected.” | Address, time started, whether outage is whole building or one fixture. |
| Sewer backup | “Wastewater is backing up at [fixture/location]. We stopped using water.” | Basement/floor drain/toilet location, time started, nearby street issue, neighbors affected. |
| Boil advisory / order | “Is my address inside the current boil advisory/order map?” | Service address, neighborhood, alert message, road/cross street. |
| Missed trash pickup | “My trash/recycling was missed at [address].” | Address, route day, cart location/time, photo if useful. |
Water System, Treatment and Quality Report
Cape Rock plant
Primary water plant with 7.5 million gallons per day capacity. Treatment includes aeration, softening/iron removal, disinfection, pH adjustment and filtration.
Ramsey Branch plant
2.8 million gallons per day capacity. Primarily used in summer high-demand periods. Uses aeration, coagulation/settling, disinfection and filtration.
System scale
Total pumping capacity is 10.3 million gallons per day. Average daily production is about 5.411 million gallons, with peak production reaching 8.05 million gallons per day.
| Water-quality topic | Official detail | User action |
|---|---|---|
| Public Water System ID | MO4010136. | Use this ID when checking Missouri DNR Consumer Confidence Report records. |
| 2024 Annual Water Quality Report | Dated April 1, 2025. | Use the latest CCR for source, contaminants and compliance notes. |
| Source type in CCR | Ground water wells listed as Well #1, 2, 3, 6, 7, 8, 9, 10, 11, 14, 15, 16 and 17. | Useful for source-water questions and comparison with older system history. |
| Population listed in CCR | 39,941 equivalent residential population served. | Shows the scale of the city public water system. |
| CCR hard copy | Report says printed hard copy can be requested by calling 573-339-6351. | Call Public Works if you need a mailed copy. |
| Water-quality questions | CCR says call 573-339-6351 to ask about meetings or contact persons. | Use for CCR questions, not billing questions. |
| EPA hotline | Safe Drinking Water Hotline: 800-426-4791. | Use for health-risk questions about contaminants and vulnerable populations. |
Backflow, Service Lines and Missouri 811
Backflow prevention
- Backflow is a reverse flow through a cross-connection that can allow contaminants into a public water system.
- Many businesses must have backflow prevention.
- Examples include manufacturing, medical facilities, laboratories, boilers, fire sprinkler systems and irrigation systems.
- Some residential cross-connections may require backflow prevention, including lawn sprinklers, pools and fire sprinkler systems.
- Questions: call 573-651-6280.
Missouri 811 before digging
- Request a locate before digging, fencing, posts, landscaping, irrigation or excavation.
- Missouri 811 says request online or call 811 at least three full working days before excavation.
- Utilities are notified and mark lines or provide all-clear notification.
- State and federal holidays are not counted as working days.
- Private lines may need separate help.
Backflow testing: Cape Girardeau says certified backflow testers must test all backflow prevention devices annually. For new facilities, the device must be tested when installed.
Cape Girardeau Utility Billing Map
Use this map for the Utility Billing Office at Osage Centre, 1625 North Kingshighway, Cape Girardeau, MO 63701.
| Location | Address | Use for |
|---|---|---|
| Utility Billing Office / Osage Centre | 1625 North Kingshighway, Cape Girardeau, MO 63701 | Billing, in-person payment, new/transfer service, extension agreement, account help, dropbox. |
| Utility Billing mailing address | PO Box 617, Cape Girardeau, MO 63702-0617 | Mail check or money order with stub/account number. |
| Public Works | 2007 Southern Expressway, Cape Girardeau, MO 63703 | Water infrastructure, water treatment, boil-order map, solid waste, sewer, stormwater and public works issues. |
| City Hall | 44 North Lorimier Street, Cape Girardeau, MO 63701 | General city government; not the main utility billing payment office. |
Cape Girardeau Water Utility FAQ
What is the Cape Girardeau water bill phone number?
Call the Utility Billing Office at 573-339-6322 for water, sewer, trash and recycling billing questions.
Where is the Cape Girardeau Utility Billing Office?
The office is at 1625 North Kingshighway, Cape Girardeau, MO 63701, located by Osage Centre / Cape Splash and across from Banterra Centre.
What are the Utility Billing Office hours?
Hours are Monday-Friday, 7:30 AM-4:30 PM.
How do I pay my Cape Girardeau water bill online?
Use the official Tyler Payments/Chase utility portal linked from the City’s Water/Sewer/Trash Billing or Pay Online pages.
Where do I find my account number and CID?
Look at the top-center of your utility bill. The eight digits before the dash are the account number, and the five digits after the dash are the CID number.
What fee applies to online card payments?
Credit and debit card payments have a 3.75% service fee with a $1.95 minimum.
Can I pay by e-check?
Yes, online e-check is listed at $1.95. The City notes e-check is available through the website only and not by phone.
How long do online payments take to post?
Online payments are recorded against the utility account within 1-2 business days.
Will online payment stop a disconnect notice?
Only if completed at least two business days before the shutoff date and posted before the shutoff. Online payments made within two days of shutoff will not prevent disconnection.
What happens if service is disconnected?
Reconnection is in-office only. You may need to pay disconnect fee, reconnect fee, full past-due balance, prior account balances and up to a $204 deposit if no deposit is on the account.
What are the water/sewer emergency numbers?
Weekdays 7:30 AM-4 PM, call 573-339-6357 and select extension 3. After 4 PM-7:30 AM, weekends and holidays, call 573-334-6747.
How do I start or transfer utility service?
The financially responsible customer must apply in person at the Utility Billing Office with valid ID, lease if renting, deposit or qualifying letter of credit, and any prior outstanding bills paid.
What deposit is required for Cape Girardeau utilities?
The current rates page lists $146 for an apartment and $204 for a home or duplex where water, sewer and solid waste are provided.
What are the basic water rates?
The rates page lists $11.93 meter charge for a 5/8 inch meter and $18.39 for a 3/4 inch meter, plus $3.624 per 100 cubic feet of water use.
Where can I find the Cape Girardeau water quality report?
Use the Missouri DNR CCR PDF for PWS ID MO4010136 or the City Public Works Water page’s Water Quality Reports link.
Is this the official City of Cape Girardeau utility website?
No. This is an informational guide. Always confirm live account balance, fees, notices, shutoff date, service status and payment posting with official City of Cape Girardeau sources.
30-Second Cape Girardeau Utility Checklist
Paying? Use Tyler Payments/Chase, enter account/CID from bill, check fee, save confirmation.
Disconnect notice? Online payment must be at least 2 business days before shutoff; reconnection is in-office only.
Calling? Billing: 573-339-6322. Weekday water/sewer emergency: 573-339-6357 ext. 3. After-hours emergency: 573-334-6747.
Moving? Apply in person for start/transfer with ID, lease if renting, deposit or qualifying letter of credit, and paid prior balances.
Rates? Water meter charge + usage, sewer winter average, trash/recycling, card/e-check fees, deposits and disconnect/reconnect charges can all affect the bill.