Lawrence Utilities Help Desk: Pay, Sign In, Call or Restore Water Service
This guide is for Lawrence Utilities in Lawrence, Indiana. Use it to pay a water/sewer bill, log in, use Quick Pay, report an emergency, restore water after disruption, find the kiosk, get assistance, or check drinking-water information.
Not Lawrence, Kansas: this page covers the City of Lawrence, Indiana utility route with the official utility phone number 317-542-0511.
Fast Action Board
Pick the task first. Most mistakes happen when customers use a third-party payment page, miss the disconnect-day call rule, or confuse the kiosk address with the utility office address.
| Need | Official action | Have ready | Do not miss |
|---|---|---|---|
| Pay without login | Use Quick Pay | Utility account number. | No login needed, but you still need the correct account number. |
| Login / register | Sign in or create an account | Email, password, account number, service details. | Registered users can view details, manage accounts, use multi-bill pay and e-Billing. |
| Pay by phone | 317-542-0511 | Account number and payment method. | Official pages list check or credit card by phone. |
| Pay cash/check/card in person | 24/7 kiosk at 9001 E. 59th St. | Account number and payment method. | The portal says the kiosk accepts cash, check or credit card. |
| Disconnect-day payment | Pay, then call 317-542-0511 | Payment confirmation and account number. | If payment is made after 8 AM to avoid disconnection on the disconnect date, report it to 317-542-0511. |
| Water already disrupted | Complete Resume Water Service form | Address, name, phone, amount paid, account number, digital signature. | Form must be signed by the owner, contract buyer, tenant or authorized person whose name is on the account. |
| Water/sewer emergency after hours | 317-260-0220 | Address, issue type, photos if safe, time started. | Use for urgent water/sewer trouble outside business hours. |
| Bill assistance | Utility Bill Assistance Program | Income details, account notice, ID, household details. | Local provider listed: John H. Boner Community Center, 317-633-8210. |
Search-result warning: use the City of Lawrence portal or official city pages. Do not rely on doxo-style directories, old login pages, ads, or a payment link sent by text.
Official Contact, Address and Service Identity
Utility customer service
Lawrence Utilities: 317-542-0511
Email listed on portal:
lucustomerservice@cityoflawrence.org
Phone hours: Monday-Friday, 8:00 AM-4:30 PM.
City contact
City of Lawrence
9001 East 59th Street
Lawrence, IN 46216
City phone: 317-545-6191
Utilities: 317-542-0511
Utility office / payment locations
Utility Office listed:
9201 Harrison Park Court
Lawrence, IN 46216
Drive-thru / kiosk:
9001 E. 59th St., Lawrence, IN 46216
| Locality | Why it matters | User note |
|---|---|---|
| Lawrence, Indiana | Main city served by Lawrence Utilities. | Use 317-542-0511 for utility account, billing, service and water/sewer questions. |
| Marion County | Lawrence is in Marion County and part of the Indianapolis metro area. | Utility assistance and community resources may route through Marion County / Indianapolis-area agencies. |
| Fort Ben / Fort Harrison area | Local Lawrence area where customers may search “Fort Ben water bill.” | Confirm by service address and account number, not neighborhood name alone. |
| Oaklandon, Indian Lake, Geist’s Edge, Sunnyside, The Pike, The Ridge | Local Lawrence neighborhoods/areas that may appear in searches. | Some edge-area addresses can be confusing; use the bill/provider name to confirm the utility. |
| Not Lawrence, Kansas | Search results can mix City of Lawrence, KS and City of Lawrence, IN. | Indiana route uses 317 numbers and cityoflawrence.org / cityoflawrencein.municipalonlinepayments.com. |
Bill Pay and Login: What to Click
Quick Pay
Use when you only need to pay. No login is required, but the account number is required.
Open Quick PaySign In / Register
Use for account details, multi-account management, multi-bill pay and e-Billing.
Login / RegisterPhone Pay
Call 317-542-0511. Official bill-pay page lists check or credit card by phone.
24/7 Kiosk
Located at 9001 E. 59th St. The portal says it accepts cash, check or credit card.
| Payment method | Official detail | Best for | Risk to avoid |
|---|---|---|---|
| Online Quick Pay | Account number required; no login necessary. | Fast one-time payment. | Typing the wrong account number or using a non-official portal. |
| Online account | Sign in or create an account to view details, manage single/multiple accounts, use multi-bill pay and e-Billing. | Recurring customers, landlords, multi-property accounts, paperless billing. | Old recurring settings may need to be re-enrolled after portal changes. |
| Accepted online methods | Portal shows Visa, Mastercard, Discover, American Express and eCheck. | Card or e-check users. | Check current fee/confirmation before closing the page. |
| Phone payment | 317-542-0511. | Customers who want to pay and speak/check routing by phone. | Calling a phone number from a text, ad or unofficial listing. |
| Drive-thru / kiosk | 9001 E. 59th St.; 24/7 kiosk; cash, check or credit card listed. | Cash users, after-hours payment, physical payment route. | Assuming kiosk payment automatically stops disconnect without calling on disconnect day. |
| Utility office | Official bill-pay page lists 9201 Harrison Park Court, Lawrence, IN 46216, Tuesday-Wednesday-Thursday 8:00 AM-4:30 PM. | In-person office help when open. | Going without checking current hours/holiday closures first. |
Disconnection, Same-Day Payment and Resume Water Service
Disconnect-day rule
If payment is made after 8 AM to avoid disconnection on the disconnect date, the portal says you must report the payment to 317-542-0511.
Service disrupted?
If water service was disrupted and payment was made in full, complete the official Resume Water Service form.
Who signs?
The resume form says it must be signed by the owner, contract buyer, tenant or other authorized person whose name is on the account.
| Situation | Do this first | Then do this | Have ready |
|---|---|---|---|
| You received disconnect notice | Call 317-542-0511 before assuming an online payment is enough. | Ask exact amount, deadline, payment method and whether a call-back is required. | Notice, account number, payment method, service address. |
| You paid after 8 AM on disconnect date | Call 317-542-0511 and report the payment. | Give confirmation number and ask whether service is protected. | Payment confirmation, date/time, amount paid. |
| Water already turned off | Pay in full if required. | Submit Resume Water Service form and call if urgent. | Address, name, phone, amount paid, account number, digital signature. |
| Water will be turned on without access to premises | Read the waiver carefully. | Confirm all faucets and water outlets are closed. | Authorized signer and account details. |
Property damage warning: before water is restored, make sure faucets, toilets, tubs, washers, hose bibs and other outlets are closed. The resume form includes waiver language about water being turned on without access to the premises.
New Customer, Start Service, First Bill and Monthly Meter Reads
$30 first-bill service fee
Lawrence Utilities says new residents are charged a $30 service fee on the first bill to turn on service.
First bill timing
You should receive your first bill 30 to 45 days after service starts. If not, call 317-542-0511.
Monthly meter reads
Your meter is read monthly. If the meter cannot be read, the bill may be estimated and marked with an “E.”
EyeOnWater
The official utilities page links to the EyeOnWater program for usage visibility.
| Task | Prepare | Ask Lawrence Utilities |
|---|---|---|
| Start water/sewer service | Service address, move-in date, legal name, phone/email, ID if requested. | Deposit/service-fee amount, first bill timing, account number and portal setup. |
| Transfer service | Old address, new address, stop/start dates, forwarding address. | Whether old balance must be cleared before transfer. |
| Stop service | Stop date, forwarding address, final bill delivery method. | Whether a final read is required and when autopay should stop. |
| First bill missing after 45 days | Move-in date, service address, contact details. | Confirm account setup and billing address. |
Phone Routing: What Number to Use
| Need | Phone / route | What to say |
|---|---|---|
| Bill, login, payment, disconnect, restore service | 317-542-0511 | “I need help with utility account [number] at [service address].” |
| Water or sewer emergency after hours | 317-260-0220 | “This is an after-hours water/sewer emergency at [address].” |
| City government / general city line | 317-545-6191 | “Please route me to Lawrence Utilities / utility billing.” |
| Backflow / cross-connection / irrigation device questions | 317-542-0511 | “I need information about required backflow device testing.” |
| Fire suppression system disconnection questions | 317-545-5566 | “I need Fire Marshal guidance for fire suppression system disconnection.” |
Lawrence Utilities Water System Facts
14,000+ customers
Official utilities page says Lawrence Utilities serves more than 14,000 customers.
15,855 connections
The 2024 Consumer Confidence Report lists 15,855 service connections.
Deep wells
Lawrence water originates from wells/groundwater; the 2024 CCR says there are 9 wells located throughout the city.
PWSID
2024 CCR lists PWSID #5249005 for City of Lawrence Utilities.
| Official system detail | Why customers care |
|---|---|
| 3 water treatment facilities | Shows Lawrence has multiple treatment sites supporting the distribution system. |
| 4 water-storage tanks | Helps maintain storage, pressure and reliability. |
| 11 water-production wells | Official utilities page lists 11 wells; the 2024 CCR notes the water supply originates from wells/groundwater and references 9 wells throughout the city. |
| 25 sewer-pumping stations | Useful for understanding sewer backups, SSO notices and service interruptions. |
| 200+ miles of water mains | Explains why flushing, main breaks, valve work and water-main replacement projects occur. |
| 140+ miles of sewer mains | Supports sewer collection and rehabilitation work. |
| 2,000+ fire hydrants, 4,000 water-main valves and 4,000 manholes | Useful context for hydrant flushing, valve repairs and infrastructure maintenance. |
Water Quality, CCR and Boil Water Notices
Consumer Confidence Report
The annual CCR explains where Lawrence water comes from, required testing, EPA standards and water-quality results.
Open CCR PageBoil order rule from city notice
During the 2025 citywide boil notice, residents were told to boil water for a minimum of 5 minutes before consuming or using it to prepare food.
Water treatment notes
The city says Lawrence water is supplied by deep wells and treated to remove iron and manganese. Chlorine is used as a disinfectant, fluoride is added and phosphates help control iron and corrosion.
| Water question | Best official step | What to record |
|---|---|---|
| Brown/rusty water after flushing or repair | Check city notices and call Lawrence Utilities if it does not clear. | Address, tap affected, hot/cold, time started, nearby flushing/main break. |
| Boil water notice | Follow the city notice until Lawrence Utilities says it is lifted. | Notice date, affected area, boil instructions, city update page. |
| Water taste/odor | Call 317-542-0511 and describe exactly what changed. | Tap location, first noticed time, neighbors affected, photos if visible. |
| CCR/water testing | Use the Consumer Confidence Reports page. | PWSID, report year, detected substances, EPA/IDEM context. |
| Main flushing | Watch Lawrence Utilities news and Lawrence Lift notices. | Dates, neighborhood, water color, pressure change. |
High Bill, Meter Read and Leak Checklist
Meter read issue
Lawrence says meters are read monthly. If the meter reader cannot read it, the bill may be estimated and marked with an “E.”
Usage visibility
Use the linked EyeOnWater program if available for your account to watch usage patterns and possible continuous flow.
Call with evidence
Give account number, service address, month, usage jump, visible leak checks and any repair receipts.
| Check | What to look for | Why it matters |
|---|---|---|
| Toilets | Running sound, flapper not sealing, tank refill cycling. | A silent toilet leak can run all day and raise usage fast. |
| Faucets / showerheads | Drips, worn washers, hidden basement/garage taps. | Small leaks add up across a billing cycle. |
| Outdoor hose bibs | Hose left on, irrigation leak, dripping spigot. | Outdoor leaks can be missed until the bill arrives. |
| Water heater / softener | Discharge line, stuck regeneration, damp floor. | Can create hidden continuous usage. |
| Meter read type | Actual vs estimated “E.” | Estimated bills may catch up later. |
Frozen Pipe and Cold Weather Help
Know shutoff valve
Make sure everyone who can safely operate it knows where the main emergency shutoff valve is.
Let warm air circulate
Open kitchen/bathroom cabinet doors when pipes are on exterior walls.
Protect in extreme cold
Use insulated heating tape where appropriate and let a small stream run if you have a history of freezing pipes.
| Cold weather step | Action | When to call |
|---|---|---|
| Main shutoff | Find and test access before a pipe bursts. | Call if you cannot stop water flow safely. |
| Cabinets / exterior walls | Open cabinet doors and pantry doors where pipes run near exterior walls. | Call if no water returns after safe warming steps. |
| Garage plumbing | Keep garage doors closed if meter, heater, softener or plumbing is in/near garage. | Call if meter area freezes or bursts. |
| Away from home | Keep thermostat at least 55°F. | Call if service line or indoor piping appears frozen. |
Backflow, Irrigation, Grease and Sewer Protection
Backflow / cross-connection
- Commercial facilities require RPZ on domestic water line.
- Fire lines with suppression systems require DDCA.
- Irrigation systems require a Pressure Vacuum Breaker.
- Backflow devices must be tested annually by a state-certified tester.
- If required certification is not submitted, the utility may test and add an $80 testing fee to the account.
Fats, oils and grease
- Do not pour grease down drains.
- Wipe pots and pans with a paper towel before washing.
- Collect grease in a container with a tight-fitting lid and dispose in trash.
- Hot water and detergent do not make grease disappear inside the sewer system.
- Restaurants and food-service users should keep maintenance logs.
Why this matters: grease, bad backflow practices and improper flushing can cause sewer backups, contamination risks, enforcement costs and avoidable service problems.
Water/Sewer Bill Assistance and Local Resources
John H. Boner Community Center
Address:
2236 East 10th Street
Indianapolis, IN 46201
Phone: 317-633-8210
Listed as the local service provider for Lawrence residents.
Online EAP portal
Official Lawrence assistance page links applicants to eap.ihcda.in.gov.
Questions should go to the local service provider if you need application help.
Community resources
Lawrence page also lists Lawrence Township Trustee, CAFÉ, LaPlaza, Edna Martin Christian Center, CAGI, 211 and other resources.
| Resource | Phone / address | Use for |
|---|---|---|
| John H. Boner Community Center | 2236 East 10th Street, Indianapolis, IN 46201 • 317-633-8210 | Energy/water assistance application help for Lawrence residents. |
| Lawrence Township Trustee | 4455 McCoy St • 317-890-0011 | Local hardship/resource routing. |
| Community Alliance of the Far Eastside | 8902 E. 38th St • 317-890-3288 | Community support / referrals. |
| LaPlaza | 8902 E. 38th St • 317-890-3292 | Community support / referrals. |
| Edna Martin Christian Center | 2605 E. 25th St • 317-637-3776 | Community resource support. |
| CAGI | 3266 N. Meridian St., Indianapolis, IN 46208 • 317-396-1800 | Community Action of Greater Indianapolis assistance route. |
| 211 | Indiana 211 | Find current local help if the listed program is full or closed. |
Scam Alert: Door Hangers, Water Testing and Fake Payment Pressure
Unauthorized water testing
The City warned residents that C&P Clearwater LLC door hangers were not Lawrence Utilities employees or contractors.
Call only the official utility number
The city reminder says the official phone number for Lawrence Utilities is 317-542-0511.
Payment pressure
Do not pay through a caller, barcode, private account, QR code, gift card, or unknown payment app.
| Situation | Safe response | Do not do this |
|---|---|---|
| Door hanger says water test is required. | Call 317-542-0511 before allowing anyone in. | Do not schedule or pay a private company because a door hanger says so. |
| Caller threatens immediate shutoff. | Hang up and call the official utility number. | Do not call back the number in voicemail/text. |
| Text link asks for utility payment. | Open the portal manually from the official city link. | Do not enter card/bank details from a text link. |
| Payment was sent to possible scammer. | Contact bank/payment provider, report to utility and FTC. | Do not pay a second “recovery” person. |
Google Map: Lawrence Utilities Office Area
Use the map for the listed utility office at 9201 Harrison Park Court. The payment kiosk is listed separately at 9001 E. 59th St.
| Location | Address | Use for |
|---|---|---|
| Utility Office listed on official bill-pay page | 9201 Harrison Park Court, Lawrence, IN 46216 | Utility office help when open; official page lists Tues/Wed/Thurs 8:00 AM-4:30 PM. |
| Government Center / kiosk | 9001 E. 59th St., Lawrence, IN 46216 | 24/7 payment kiosk; official portal lists cash, check or credit card. |
| City of Lawrence contact address | 9001 East 59th Street, Lawrence, IN 46216 | City contact, general routing, utility phone listed as 317-542-0511. |
| John H. Boner Community Center | 2236 East 10th Street, Indianapolis, IN 46201 | Local service provider for assistance application help. |
Lawrence Water Utilities FAQ
What is the Lawrence Utilities phone number?
The main Lawrence Utilities number is 317-542-0511. Use it for bill pay, login help, payment questions, start/stop service, disconnect questions and water/sewer account concerns.
What is the after-hours emergency number?
The Water & Sewer Information page lists After-Hours Emergency as 317-260-0220.
How do I pay my Lawrence Utilities bill online?
Open the City of Lawrence Municipal Online Services utility billing portal. Use Quick Pay if you only need to pay and have your account number, or sign in/register to manage account details, multi-bill pay and e-Billing.
Do I need a login to pay?
No. The portal says Quick Pay does not require login, but you need your account number. A login is useful for account details, multi-account management, multi-bill pay and e-Billing.
What payment methods are accepted?
The online portal shows Visa, Mastercard, Discover, American Express and eCheck. The 24/7 kiosk at 9001 E. 59th St. is listed as accepting cash, check or credit card.
Where is the payment kiosk?
The portal lists the payment kiosk at 9001 E. 59th St., Lawrence, IN 46216. It is listed as open 24/7 and accepting cash, check or credit card.
What should I do if I pay after 8 AM on disconnect day?
The portal says any payment made after 8 AM to avoid disconnection on the date of disconnect must be reported to 317-542-0511.
How do I resume water service after disruption?
After payment is made in full, complete the official Resume Water Service form. It asks for address, full name, phone number, amount paid, account number and digital signature.
Where is the Lawrence Utilities office?
The official bill-pay page lists the Utility Office at 9201 Harrison Park Court, Lawrence, IN 46216, with Tuesday, Wednesday and Thursday hours of 8:00 AM-4:30 PM. The city contact address and kiosk are at 9001 East 59th Street.
What is the new customer service fee?
Lawrence Utilities says new residents are charged a $30 service fee on the first bill to turn on service.
When should I receive my first bill?
The city says new customers should receive the first bill 30 to 45 days after service starts. If not, call 317-542-0511.
Why does my bill show an “E”?
Lawrence Utilities says meters are read monthly. If the meter reader cannot read the meter, the bill may be estimated and marked with an “E.”
Where can I find Lawrence’s water quality report?
Use the official Consumer Confidence Reports page. The 2024 CCR lists City of Lawrence Utilities, PWSID #5249005.
Does Lawrence Utilities offer bill assistance?
The city’s assistance page lists John H. Boner Community Center at 2236 East 10th Street, Indianapolis, IN 46201, phone 317-633-8210, as the local service provider for Lawrence residents.
How do I know if a water-testing door hanger is real?
Call Lawrence Utilities at 317-542-0511. The city warned residents that unauthorized water-testing door hangers were not Lawrence Utilities employees or contractors.
30-Second Lawrence Utilities Checklist
Pay now: use official portal → Quick Pay or Sign In → account number → save confirmation.
Disconnect day: if paid after 8 AM, call 317-542-0511 and report payment.
Water disrupted: pay in full if required → submit Resume Water Service form → confirm outlets are closed.
Emergency: business/account help 317-542-0511; after-hours water/sewer emergency 317-260-0220.
In person: 24/7 kiosk at 9001 E. 59th St.; utility office listed at 9201 Harrison Park Court.