Find Your NJ Water Provider, Pay the Right Bill and Get Help Fast
This statewide guide helps New Jersey residents identify the correct water or sewer provider, use the right bill-pay portal, call the right customer-service number, check water quality, and find assistance before shutoff.
Important: New Jersey has private regulated utilities, municipal systems, municipal utility authorities, regional commissions, and Veolia-managed local systems. Always match your provider name and account number from your actual bill before paying.
Start Here: What Are You Trying to Do?
Use this quick board first. Most NJ water-bill mistakes happen when users pay doxo-style third-party pages, confuse a municipal provider with a private provider, or call the wrong city.
| Searcher need | Best first action | Have ready | Do not miss |
|---|---|---|---|
| “Who is my water company?” | Check your bill first, then use Jersey WaterCheck System Finder and NJDEP Drinking Water Viewer. | Street address, municipality, county, provider name from bill, PWSID if shown. | A town can have separate water, sewer, stormwater, trash and tax billing routes. |
| “I need to pay my NJ water bill.” | Open the official provider portal from your bill or provider website. | Account number, ZIP, service address, amount due, shutoff notice if any. | Never assume the first search result is the official payment portal. |
| “My water may be shut off.” | Call your provider first and ask about payment arrangements, WTP/STP protection, and assistance. | Notice, account number, hardship reason, assistance application status. | Winter Termination and Summer Termination protections may apply to water/sewer for eligible households. |
| “My water looks/smells strange.” | Call your provider’s emergency/quality line and check NJDEP/NJ water notices. | Address, tap affected, hot/cold, color/odor, time started, neighbors affected. | Follow official boil-water or public notification instructions, not social media comments. |
| “The provider won’t fix my issue.” | For regulated private utilities, contact NJBPU Division of Customer Assistance after contacting the company. | Provider response, bill, complaint notes, dates, photos, confirmation numbers. | Municipal systems usually require the municipality/authority route, not NJBPU complaint handling. |
Fast rule: use three checks before paying: provider name on bill, official provider website, and the matching service area/account number. If any one does not match, call the provider before paying.
How to Find the Correct Water Utility in New Jersey
Use your latest bill first
- Provider or authority name.
- Water account number.
- Sewer account number if separate.
- Payment website printed on bill.
- Emergency phone number.
Use Jersey WaterCheck
Search by utility/system or municipality to see water and wastewater systems that serve New Jerseyans.
Open System FinderUse NJDEP Drinking Water Viewer
Search public water systems by name, ID, type, source, county, city, violations, samples and lead/copper data.
Open Drinking Water Viewer| Provider type | How to recognize it | Where to verify | Payment rule |
|---|---|---|---|
| Investor-owned regulated water utility | Names such as New Jersey American Water, Veolia Water New Jersey, Aqua New Jersey, Middlesex Water, Gordon’s Corner. | NJBPU water tariffs/regulatory pages and provider website. | Pay through provider portal/phone/mail route only. |
| Municipal water department | City/town name on bill, municipal tax/water office, local clerk/collector route. | Official .gov/.org municipal site and NJDEP water-system data. | Use the town’s official tax/water payment portal or municipal office. |
| Municipal utility authority | “MUA,” “Utilities Authority,” “Water Commission,” or separate authority name. | Authority website, board minutes, rates, NJDEP water data, Jersey WaterCheck. | Use authority portal, lockbox, or office route printed on bill. |
| Regional commission | Example: Passaic Valley Water Commission-style regional service. | Commission website, NJDEP, local provider pages. | Pay through the commission/provider, not the municipality unless bill says so. |
| Veolia-operated local system | Local authority/city may own system while Veolia handles billing or operations. | Local authority site and Veolia account page listed by that authority/city. | Follow the local system’s official Veolia route; phone numbers vary by city/system. |
Major NJ Water Providers: Bill Pay, Login and Phone Routes
This is not every NJ provider. It covers common statewide/private and major local routes users search most often. Always verify with your bill.
| Provider / system | Bill pay / login | Phone | Payment / address notes |
|---|---|---|---|
| New Jersey American Water | MyWater / Customer Service & Billing | Customer Service: 1-800-272-1325 Pay by phone: 1-855-748-6066 |
Payment mail: New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. Correspondence: 1 Water Street, Camden, NJ 08102. |
| Veolia Water New Jersey / local Veolia routes | Use the Veolia account link printed on your bill or the local authority/city page that sends you to Veolia. | Examples vary: JCMUA/Veolia Customer Service 800-575-4433; Hoboken water quality contact 800-422-0141; Newark resource page lists Veolia Northern NJ Operations 800-422-5987. | Do not use a generic Veolia number if your local city/authority lists a specific billing route. |
| Aqua New Jersey / Aqua Water | Aqua ePortal / One-Time Payment | Customer Service: 877-987-2782 | If you pay through Aqua ePortal the same day as a shutoff notice, Aqua says to call Customer Service with your confirmation number to avoid disconnection. |
| Middlesex Water Company | My H2O SmartPay / Payment Options | NJ Customer Service / Emergency: 1-800-549-3802 Pay by phone: 1-877-386-6729 |
Payment mail: P.O. Box 826538, Philadelphia, PA 19182-6538. Main office: 485C Route 1 South, Suite 400, Iselin, NJ 08830. |
| Gordon’s Corner Water Company | Bill Payment | Office: 732-946-9333 Pay by phone: 844-943-3981 After-hours emergency: 732-647-9825 |
Office/mail: 27 Vanderburg Road, Marlboro, NJ 07746. Gordon’s says doxo is not its payment site when service is discontinued for nonpayment. |
| Jersey City MUA / Veolia Billing | JCMUA Residential Customers | Veolia Customer Service: 800-575-4433 JCMUA general: 201-432-1150 |
JCMUA says residential customers transitioned to monthly billing beginning January 2023. |
| City of Newark Department of Water & Sewer Utilities | Newark Water & Sewer Contact | Main: 973-733-6303 Accounting: 973-733-6399 Water Treatment Operations: 973-697-5458 |
City Hall, 920 Mayor Kenneth A. Gibson Blvd., Room B 31-F, Newark, NJ 07102. |
| Passaic Valley Water Commission | Use the official PVWC site/payment route if listed on your bill. | 973-340-4300 | Confirm provider if you are in Newark, Clifton, Paterson, Passaic-area municipalities or nearby service areas. |
Provider warning: if a payment page says it is “not affiliated” with your utility, or the utility’s own page warns about it, do not use it for urgent shutoff, restoration, or same-day proof.
Bill Pay Decision Path: Which Route Should You Use?
Normal bill
Use official online portal, phone pay, mail, or authorized payment location. Save confirmation.
Shutoff notice
Call provider before paying. Ask whether online payment protects service today.
Water already off
Do not pay third-party pages. Call provider for exact balance, fee, restoration window and proof requirement.
Moved / final bill
Request final read, forwarding address, deposit/refund status, and autopay cancellation.
| Payment method | Best use | Proof to save | New Jersey-specific caution |
|---|---|---|---|
| Provider portal login | Recurring account management, paperless billing, usage history, autopay. | Confirmation number, date/time, amount, account number. | Use the portal from the official provider or municipal site only. |
| One-time online payment | Fast single payment without account setup. | Receipt, transaction ID, email confirmation, screenshot. | For shutoff notices, call after paying if provider requires same-day confirmation. |
| Pay by phone | Customers who need confirmation or do not want portal login. | Phone confirmation, agent name, date/time, payment method. | Call the official number from bill/provider site, not a text message. |
| Routine bills with enough time before due date. | Check number, mailed date, payment stub copy. | Too slow for shutoff, restoration, or same-day posting. | |
| Walk-in / authorized payment location | Cash users or in-person receipt needs. | Receipt from authorized payment location. | Make sure the location accepts your exact water provider, not just “utilities.” |
| Third-party payer / relative / social service agency | When someone else helps pay. | Agency commitment, provider confirmation, receipt. | New Jersey American Water allows third-party bill copies/notices through MyWater or customer service. |
New Jersey Water Bill Help, Shutoff Protection and Assistance
DCAid / LIHWAP
DCAid lists the Low-Income Household Water Assistance Program as an arrearage grant to help residents who have fallen behind on water and sewer payments.
Open DCAidNJ SHARES
NJBPU says SHARES provides assistance for eligible households, including water and wastewater bills, when funding/program rules allow.
Phone: 1-866-657-4273
NJBPU Customer Assistance
If your regulated utility does not resolve billing, service, meter or discontinuance issues, NJBPU Division of Customer Assistance can help.
Phone: 800-624-0241
| Protection / program | Period / purpose | Who may qualify | What to do now |
|---|---|---|---|
| Winter Termination Program | November 15 through March 15. | Eligible residential customers receiving electric, sewer or water service from a local authority, municipal utility, rural electric cooperative, or regulated utility route depending on provider. | Call your provider and request WTP protection. If unresolved, call NJBPU for regulated utilities or use DCA/NJ211 routes for municipal/local authority service. |
| Summer Termination Program | June 15 through August 31. | NJBPU’s 2026 announcement says STP protects eligible households from electric, water and sewer shutoffs during hot months. | Contact your provider and ask how to self-certify or confirm STP protection. |
| LIHWAP / water arrearage help | Helps with water/sewer arrears where program funding/rules apply. | Households behind on water/sewer payments and meeting program criteria. | Use DCAid and gather bill, account number, income, ID, shutoff notice and landlord/lease info if relevant. |
| NJ211 | Live assistance and referral route. | Residents unsure which program or agency applies. | Dial 211 or use NJ211 online. |
| Provider hardship plan | Payment arrangement, installment plan, medical certification or assistance program. | Customers of providers such as NJ American Water, Aqua, Middlesex, municipal systems or authorities. | Call provider before shutoff date; ask for written arrangement terms. |
Complaints, Meter Tests and Customer Rights
First contact the utility
NJBPU advises customers to contact the utility company first for billing or service issues before contacting the Division of Customer Assistance.
Meter test right
NJBPU FAQ says regulated gas, electric or water customers may request a meter test if they believe usage is inaccurate, free once a year by the utility.
Unresolved issue
For regulated utility complaints, call NJBPU at 800-624-0241. Municipal systems usually require municipal/authority complaint routes.
| Issue | First step | Escalate if not resolved | Proof to save |
|---|---|---|---|
| High bill / possible wrong meter read | Call provider, ask for read type, usage history and meter test option. | NJBPU if regulated private utility. | Bill copies, meter photo, leak repairs, dates, call notes. |
| Incorrect rate, fee or deposit | Ask provider to explain tariff/rate basis in writing. | NJBPU for regulated utilities; local governing body for municipal utilities. | Bill, tariff page, written explanation, account ledger. |
| Service interruption / no water | Call emergency number and check public notices/advisory maps. | NJBPU or NJDEP depending on reliability/quality issue and provider type. | Time started, address, photos, neighbor reports, outage notice. |
| Water quality concern | Call provider and check NJDEP Drinking Water Viewer/CCR. | NJDEP drinking-water complaint route or provider/state public notification route. | Photo, sample notes, tap affected, color/odor, notice ID. |
| Shutoff despite assistance/protection | Call provider and mention WTP/STP/assistance status. | NJBPU/DCA/NJ211 depending on provider type. | Application proof, confirmation, notice, self-certification, call notes. |
Water Quality Lookup: NJDEP, CCR and Public Notices
NJDEP Drinking Water Viewer
Search water systems, violations, samples, lead/copper 90th percentile, county/city and system ID.
Open ViewerConsumer Confidence Report
Community water systems provide annual CCR water-quality reports with source, standards and detected substances.
CCR / Public NoticesJersey WaterCheck
Search systems or municipalities and view service-area information and system metrics.
Open System Finder| Water concern | What to check | What to ask your provider |
|---|---|---|
| Boil water notice | Provider notices, municipal alerts, NJDEP public notification pages. | “Is my exact address under a boil-water advisory, and when will the rescission notice be posted?” |
| Lead service line concern | Provider lead inventory/replacement page, CCR, NJDEP lead/copper data. | “What is my service line material, and what replacement/filter/flush guidance applies?” |
| PFAS concern | NJDEP Drinking Water Viewer, CCR, provider PFAS page if available. | “Does my system have PFOA/PFOS/PFNA results or MCL notices?” |
| Brown or rusty water | Hydrant flushing schedule, main break notices, construction notices. | “Is flushing or a main repair affecting my street today?” |
| Odor/taste/chlorine issue | Provider quality line and current notices. | “Is this isolated to my home, neighborhood, or the system?” |
| Private well question | NJDEP private well and local health department guidance, not public utility bill pay. | “Is my address on a public water system or private well?” |
Municipal Water Systems: What Changes for Bill Pay and Help?
Different complaint route
NJBPU notes municipal utility system complaints are generally recommended to go to the respective utility company or municipality.
Same water-quality oversight concept
Public water systems still appear in NJDEP records, CCRs, samples, violations and public notifications.
Local billing rules
Payment portal, tax collector, sewer charges, stormwater fees, liens and landlord/tenant rules vary by town.
| Municipal task | Where to look | Details to capture for your article/page |
|---|---|---|
| Pay water/sewer bill | Town/authority “Tax & Water,” “Utility Billing,” “MUA,” or “Collector” page. | Portal link, office address, phone, hours, fees, late date, lien/tax sale warning. |
| Move/start/stop service | Municipal collector or water/sewer department. | Final reading process, title closing request, owner/tenant responsibility, forms. |
| Sewer backup | Municipal sewer department, public works, MUA or emergency dispatch. | Emergency phone, after-hours route, cleanup documentation, claim process. |
| Boil water notice | Municipal website, provider alerts, NJDEP public notifications. | Affected streets, start date, boil instructions, rescission notice. |
| Hardship/shutoff | Municipal utility office, DCAid, NJ211, WTP/STP self-certification. | Protection window, application proof, hardship reason, payment arrangement. |
Water Bill Scam and Wrong-Payment Warnings
Doxo-style warning
Some NJ utilities explicitly warn that doxo is not their official payment site, especially for urgent nonpayment/disconnection situations.
Text payment pressure
Do not pay through a link, QR code, barcode or payment app from an unexpected text.
Call back safely
Use the phone number printed on your bill or the official provider website, not caller ID.
| Red flag | Safe action | What to save |
|---|---|---|
| Same-day shutoff threat from caller | Hang up and call the official provider number. | Caller number, voicemail, text screenshot. |
| Gift card, crypto, wire, QR code or barcode demand | Do not pay. Verify account directly with provider. | Payment instructions and sender details. |
| Payment portal not linked by provider | Use provider’s official portal only. | URL, search result, provider warning if shown. |
| Door-to-door water test or service-line claim | Call provider or municipality before allowing entry or signing. | Badge/photo/card/door hanger if safe. |
| Account number does not match | Stop payment and call provider. | Bill account number and portal screenshot. |
Map: NJBPU Customer Assistance / Regulated Utility Complaints
For regulated private utility complaints that are not resolved with the company, NJBPU is the statewide customer-assistance route. Municipal systems usually require your local municipality or authority first.
| Office / source | Address / contact | Use for |
|---|---|---|
| New Jersey Board of Public Utilities | 44 S. Clinton Avenue, Trenton, NJ 08625 • 800-624-0241 | Regulated utility customer assistance, complaints, WTP questions that utility cannot answer. |
| NJDEP Water Supply and Geoscience | P.O. Box 420, Trenton, NJ 08625 • 609-777-3373 | Drinking water systems, public notifications, CCR, water-quality data and standards. |
| New Jersey American Water correspondence | 1 Water Street, Camden, NJ 08102 | Correspondence for NJ American Water customers; payment mail uses a different Pittsburgh PO Box. |
| Middlesex Water Company | 485C Route 1 South, Suite 400, Iselin, NJ 08830 | Middlesex Water customer correspondence and main office reference. |
| Gordon’s Corner Water Company | 27 Vanderburg Road, Marlboro, NJ 07746 | Office payments, mail and customer service for Gordon’s Corner customers. |
Water Utilities in NJ FAQ
How do I find my water utility in New Jersey?
Start with your latest bill, then use Jersey WaterCheck System Finder and NJDEP Drinking Water Viewer. Search by municipality, system name, county, city or water system ID if available.
Does NJBPU regulate all water utilities in New Jersey?
No. NJBPU regulates about 30 private investor-owned water utilities. Municipal systems and municipal utility authorities are not included in that private-regulated tariff list and often require local complaint/payment routes.
What is the New Jersey American Water phone number?
New Jersey American Water customer service is 1-800-272-1325. Pay-by-phone is 1-855-748-6066. For routine non-emergencies, the customer-service hours listed are Monday-Friday 7 AM-7 PM; emergencies are available 24/7.
What is the Aqua customer service number?
Aqua Customer Service is 877-987-2782. Aqua says if you pay through Aqua ePortal the same day as a shutoff notice, call Customer Service with the confirmation number to avoid disconnection.
What is the Middlesex Water Company phone number?
For New Jersey customers, Middlesex Water lists 1-800-549-3802 for customer service, billing inquiries and water emergencies. Pay-by-phone is 1-877-386-6729.
What is the Gordon’s Corner Water Company phone number?
Gordon’s Corner Water Company lists 732-946-9333 for office/customer service, 844-943-3981 for phone payments, and 732-647-9825 for after-hours emergencies.
Where can I check New Jersey drinking water quality?
Use NJDEP Drinking Water Viewer, your provider’s Consumer Confidence Report, and Jersey WaterCheck. These sources help identify water systems, samples, violations, service area information and water-quality reports.
What should I do if my NJ water bill is too high?
Check for leaks, compare usage history, confirm actual vs estimated meter reading, ask for a meter test if regulated, and call your provider with the account number, service address, bill copies and leak-repair proof.
Can my water be shut off in winter in New Jersey?
Eligible residential customers may be protected by the Winter Termination Program from November 15 through March 15. Contact your provider, DCAid or NJ211, and ask about WTP self-certification or assistance.
Is there a Summer Termination Program in New Jersey?
Yes. NJBPU announced a Summer Termination Program for 2026 running June 15 through August 31, protecting eligible households from electric, water and sewer shutoffs during the hottest months.
How do I get help paying a water or sewer bill in NJ?
Use DCAid, LIHWAP information, NJ211, NJ SHARES where eligible, and your provider’s own payment arrangement or hardship program. Always call the provider before the shutoff date.
Can I complain to NJBPU about a municipal water department?
NJBPU says municipal utility system complaints are generally recommended to go to the respective utility company or municipality. NJBPU is the main route for regulated private utility complaints after you contact the company first.
Should I pay a doxo or third-party water bill page?
Use caution. Some utilities specifically warn that doxo is not their payment site, especially after water is discontinued for nonpayment. Use the provider’s official portal or the payment route printed on your bill.
What proof should I save after paying a water bill?
Save the confirmation number, date/time, amount, account number, payment method, email receipt, screenshot and staff name if you called. This is especially important for shutoff or restoration cases.
30-Second NJ Water Utility Checklist
Find provider: bill first → Jersey WaterCheck → NJDEP Drinking Water Viewer.
Pay safely: provider portal or bill-printed route only; save confirmation.
Need help: call provider → DCAid/LIHWAP → NJ211 → NJ SHARES where eligible.
Shutoff: ask about WTP Nov 15-Mar 15 and STP Jun 15-Aug 31 if eligible.
Complaint: regulated utility unresolved issue → NJBPU 800-624-0241; municipal issue → local municipality/authority first.