Tulsa Utility Help Desk: Pay, Log In, Call, Start Service or Report a Water Problem
Use this page like a fast utility counter. It gives you the official Tulsa utility login, payment phone, Customer Care routes, City Hall payment details, start/stop service rules, disconnect fees, leak-credit steps, water-quality contacts, and map.
Start Here: What Do You Need?
Most searchers need a direct action, not a long explanation. Pick your problem and use the official route.
| Need | Best official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay online / log in | City of Tulsa Utilities | 6-digit Account number, 7-digit Customer ID, name exactly as shown on the bill. | The old 9-digit account number cannot be used for the online utility system. |
| Pay by phone | 918-596-9511 | Account number, Customer ID, name as shown on bill, payment method. | This is the IVR payment route listed by the City. |
| Billing question / payment arrangement | Dial 311 inside Tulsa or 918-596-2100 outside city limits. | Bill copy, service address, account/customer ID, payment proof. | For arrangements, automated system path: “Main Menu” → “Payments” → “Payment Arrangements.” |
| Start water/sewer/refuse utilities | Account Activation, Transfer, and Shut-Off | Name, phone, Social Security number, service address; photo ID/lease/deed if property has prior service issue. | Email route says do not include SSN by email; Customer Care will contact you to obtain it. |
| Transfer or shut off service | Online, Tulsa311@cityoftulsa.org, 311, 918-596-2100, or City Hall. | You must be listed on the account; have Account number and Customer ID. | City says transfer or shut-off normally takes 3 business days. |
| Report waterline break, leak or outage | 918-596-9488 | Address/intersection, water flow description, time started, safety hazard. | Use this for waterline breaks, leaks, outages, taste/color concerns, and line-break routing. |
| Report sewer overflow | 918-586-6999 | Address, backup/overflow location, time started, whether neighbors affected. | Keep children and pets away from wastewater. |
| Water quality question | 918-591-4378 | Tap affected, color/odor/taste, cold/hot water, time started, neighborhood impact. | Water Quality Assurance handles water-quality questions and hard-copy report requests. |
Payment safety: mailed payments or unauthorized pay agencies can take up to 10 days to post. If you are near a cutoff date, call Customer Care and report any payment made outside City Hall.
Official Tulsa Utility Contact Box
City Hall / utility payments
City of Tulsa
175 E. 2nd Street
Tulsa, OK 74103
Customer Care: 311
Outside city limits: 918-596-2100
Email / online support
Email: Tulsa311@cityoftulsa.org
Online services: utility activation, transfer, shut-off, billing questions, and service requests.
Local utility services
Locality: Tulsa, Oklahoma
Utility account can include: water, sewer, trash/refuse, stormwater, and recycling-related service.
| Official route | Contact | Use for |
|---|---|---|
| Utility billing / Customer Care | 311 inside Tulsa; 918-596-2100 outside Tulsa; Tulsa311@cityoftulsa.org | Billing, payment arrangements, account activation, transfer, shut-off, bill questions. |
| Phone payment IVR | 918-596-9511 | Automated utility bill payment by phone. |
| Waterline breaks / leaks / outages | 918-596-9488 | Main break, service line break, leak, outage, taste/color concern, waterline board issue. |
| Sewer overflows | 918-586-6999 | Sewer overflow, wastewater backup, urgent sewer reporting. |
| Water Quality Assurance | 918-591-4378 | Water-quality concerns and hard copy of water-quality report. |
| TMUA water involvement | TMUA, 175 East 2nd Street Suite 1400, Tulsa, OK 74103; info line 918-596-1824 | Tulsa Metropolitan Utility Authority and water-system public meeting information. |
Water system context: Tulsa Water and Sewer serves about 650,000 people. Tulsa’s drinking water comes from Lakes Spavinaw/Eucha and Lake Oologah, with Lake Hudson available as an emergency source. Water is treated at Mohawk and A.B. Jewell treatment plants.
Pay or Log In: Exact Steps That Prevent Mistakes
Start from the official Utilities page
Open the City’s official Utilities page, then choose the Online Utility Account link.
Use the new account format
You need your 6-digit Account number, 7-digit Customer ID, and name exactly as it appears on the bill. The old 9-digit account number cannot be used.
Choose payment, bills, meter reads or AutoPay
The online utility system lets you make payments, view bills/download copies, view meter reads, view water consumption history, and enroll/change bank account for AutoPay.
Save proof before closing
Keep confirmation number, payment amount, account/customer ID, date/time, and screenshot. If near cutoff, report non-City-Hall payments to Customer Care.
| Payment method | Official detail | Best for | Watch out for |
|---|---|---|---|
| Online utility account | No fee for paying online. View bills since May 1, 2021, meter reads, and consumption history. | Normal bills, AutoPay, usage review, downloading bill copies. | Needs new Account number and Customer ID. |
| Phone payment IVR | Call 918-596-9511. | Automated payment by phone. | Have Account number, Customer ID, and exact account name ready. |
| In person at City Hall | Cashier windows inside 2nd Street entrance, 175 E. 2nd Street; open Monday-Friday, 8 AM-5 PM. Cash, check, or money order accepted. | Cutoff-sensitive payments, disputes, or when you need same-day proof. | Bring your bill. |
| Night depository | Located on the plaza just west of the City Hall entrance. | After-hours check/money-order drop. | Do not place cash in the night depository. |
| Authorized payment locations | May take 1-2 business days to post; $1.50 fee listed. | Users who prefer retail/authorized locations. | Near cutoff, posting delay can still cause shutoff. |
| City of Tulsa Utilities, Tulsa, OK 74187-0003. | Normal bills with enough mailing time. | Mailed or unauthorized-agency payments may take up to 10 days to post. |
Past Due, Payment Arrangement, Disconnection or Reconnection
Arrangement
Past-due customers can ask to spread the balance across three equal monthly installments.
How to request
Call 311, then say “Main Menu,” “Payments,” and “Payment Arrangements.”
$40 disconnect fee
If a disconnection order is generated, a $40 disconnection fee applies; reconnection is included.
After 4 PM
$15 additional after-hour fee applies for same-day restoration after 4 PM.
| Situation | Official detail | What to do now |
|---|---|---|
| Past-due balance | Pay, set up arrangement, or expect additional late fees/water shutoff. | Call 311 or 918-596-2100 before cutoff. |
| Need payment arrangement | Balance can be spread across three equal monthly installments. | Use 311 automated path or speak with Customer Care. |
| Financial assistance needed | City points customers to 211 for financial assistance; utility assistance program is under development for 2026. | Call 211 and ask about utility assistance before disconnection date. |
| Payment made outside City Hall | To avoid disconnection, call Customer Care at 918-596-9511 to report a payment made by any means other than in-person at City Hall. | Have confirmation number, date/time, and payment method ready. |
| Disconnection order generated | $40 fee applies even if disconnection can be intercepted before completion. | Ask for exact total due before paying. |
| Need restoration after 4 PM | $15 additional after-hour fee for same-day restoration after 4 PM. | Ask whether same-day restoration is still available. |
Start, Transfer or Shut Off Tulsa Utility Service
Start service
- Use online activation, email, phone, or City Hall.
- Provide name, telephone number, Social Security number, and service address.
- Do not include SSN in email.
- Deposit may be added depending on service type.
- Visit City Hall if property has prior service problem/outstanding balance concern.
If prior service issue exists
- Visit Utility Services at City Hall.
- Bring photo ID.
- Bring lease agreement if renting.
- Bring deed if purchasing.
- Bring telephone number, SSN, and current employer information.
Transfer / shut off
- You must be listed on the account.
- Need Customer ID and Account number.
- For shutoff, provide forwarding address for final bill if applicable.
- Normally takes 3 business days.
- Outstanding balance is charged against deposit, then final bill is sent.
Official start/stop routes:
High Bill, Water Meter, Leak Credit and Sewer Cap
Read the meter
Your water meter is usually in the front yard near the street, though it can be in the back or side yard. Look for a cast-iron lid labeled “water meter.”
Leak indicators
If the long hand moves when no water is being used, you may have a large leak. If the triangular hand moves, you may have a small-flow leak.
Billing units
Tulsa reads the first digits on the white background and rounds meter reading down to the nearest 1,000 gallons each month.
| User question | Official detail | Best action |
|---|---|---|
| My meter looks higher than bill | Small differences happen because billing is rounded down to the closest 1,000 gallons. | If difference is large, call 311 for billing review. |
| I suspect a leak | Long hand movement without water use can mean large leak; triangular hand movement can mean small leak. | Check toilets, ice makers, dishwasher, washer, sprinkler, then call plumber if leak is private. |
| Can I get leak credit? | Private-line leak may qualify only if unnoticed/unheard/unseen, repaired quickly, and usage is 200% or more of baseline. | Submit written request with repair proof. |
| What does not qualify? | Toilets, faucets, outside spigots, hot water tanks, ice machines, pool auto-fill, irrigation timer/backflow/broken heads, excavation leaks, or 2+ credits in past 24 months. | Still repair quickly; do not assume credit applies. |
| How long does credit review take? | City may need up to 60 days to confirm usage returned to normal during meter read cycle. | Keep paying or set up arrangement while review is pending. |
| Sewer cap question | Sewer cap is based on average billed water usage during December, January, and February for previous five-year period; new customers may use property cap or citywide average of 5. | Review cap on bill and compare to May recalculation. |
Leak credit request: include account number or address. Send by mail to Utility Billing Department, 175 E 2nd Street, Suite 1580, Tulsa OK 74103; email UtilitiesCS@cityoftulsa.org with subject “Courtesy Leak Credit Request”; fax 918-596-3170; or visit City Hall 2nd floor.
Current Utility Rates Users Commonly Search
Water usage
Residential water usage charge: $4.57 per 1,000 gallons, plus meter fee based on meter size.
Sewer
Single-family residential sanitary sewer: $10.82 per 1,000 gallons, based on winter cap or current usage, whichever is less.
Stormwater
Residential stormwater fee: $13.69 per month.
EMSAcare
Households inside city limits are automatically enrolled at $5.45/month; opt-out period is August 1-31.
| Bill line | What it means | User check |
|---|---|---|
| Water | Meter fee plus actual water usage each month from regular meter readings. | Compare usage history online and meter reading. |
| Sewer | Residential sewer billing uses December/January/February winter average for previous five-year period or current water usage, whichever is less. | Check whether May bill shows recalculated cap. |
| Stormwater | Funds operations/maintenance of detention ponds, stream channels, pumping stations, culverts, ditches, drainage facilities, and small capital projects. | Stormwater is separate from water usage. |
| Refuse | Rates vary by cart size and pickup frequency, with curbside or backyard service options. | Check trash/refuse selection if bill changed. |
| Gas/electric | Not part of Tulsa water utility account setup. City points users to Oklahoma Natural Gas and Public Service Company of Oklahoma. | ONG: 800-664-5463; PSO: 888-216-3523. |
Waterline Breaks, Leaks, Outages and Sewer Overflows
Waterline break / leak / outage
Call: 918-596-9488
Use for main breaks, service-line breaks, leaks, outages, water quality event investigation, and current break reporting.
Sewer overflow
Call: 918-586-6999
Use for active sewer overflow, wastewater backup, or urgent sewer reporting.
Current waterline breaks
Use the City’s Waterline Break Board and Map to check active events, affected residents/businesses, earliest dig time, and outage details.
| Issue | What to say | Useful details |
|---|---|---|
| Main break | “Water is surfacing/bubbling/flowing at [location].” | Address or intersection, direction of flow, road hazard, time started. |
| Service line break | “Water is surfacing between the water main and meter area.” | Meter location, yard/street side, visible pooling, nearby construction. |
| Leak | “A small stream of water is surfacing from the ground at [location].” | Photos if safe, sidewalk/street hazard, property impact. |
| Torn-out line | “A line may have been damaged during excavation.” | Contractor, work type, Dig Safe/locate details, exact time. |
| Water quality event | “Taste/odor/color changed at [tap/whole home] since [time].” | Cold/hot water, neighbors affected, recent repairs, sample photo. |
| Sewer overflow | “Wastewater is overflowing/backing up at [location].” | Stop using water if backup worsens; keep children/pets away. |
Water Quality, Lead, Source Lakes and Reports
Source lakes
Tulsa’s water comes from Lake Oologah, Lakes Spavinaw and Eucha, and emergency source Lake Hudson.
Treatment plants
Water is treated at Mohawk and A.B. Jewell treatment plants. Tulsa reports over 48,000 samples analyzed in 2024.
| Concern | Official detail | Action |
|---|---|---|
| Water safety | 2025 report says Tulsa water is safe to drink, free of bacteria and harmful substances, and exceeds federal public health requirements. | Read the latest Water Quality Report and call Water Quality Assurance for concerns. |
| Lead concern | Lead usually comes from private plumbing/service-line materials. Tulsa is inspecting service lines through True Reads to build inventory. | Run tap 30-120 seconds if water sat for several hours; call if you want testing information. |
| Lead action level | City notes 15 ug/L action level and 50 annual customer tap samples for compliance. | Use official report and True Reads service-line map/spreadsheet. |
| Plant service areas | North/west Tulsa usually receive Mohawk water; south/east usually receive A.B. Jewell water; both can serve central areas and shift based on demand. | Use report context when comparing taste or hardness. |
| Water system scale | Water moves through more than 2,200 miles of underground lines. | Breaks and repairs can affect local taste/color/pressure. |
| Hard copy report | Hard copy available by calling Water Quality Assurance. | Call 918-591-4378. |
Official water-quality links:
Trash, Recycling, Stormwater, Gas and Electric: Avoid Wrong Department
| Service | Where to start | Useful note |
|---|---|---|
| Trash/refuse | City of Tulsa utility account / trash schedule. | Refuse rates vary by cart size, pickup frequency, curbside/backyard service. |
| Bulky waste | City Utilities page links bulky waste pickup scheduling. | Use official schedule link rather than calling water emergency line. |
| Stormwater | City utility bill includes residential stormwater fee. | Fee funds detention ponds, drainage facilities, channels, pumps, culverts, and related operations. |
| Gas | Oklahoma Natural Gas | 800-664-5463 |
| Electric | Public Service Company of Oklahoma | 1-888-216-3523 |
Wrong Utility? Check Before You Pay
This article covers the City of Tulsa, Oklahoma utility account. Match your bill before paying.
| If your bill says… | You probably need… | Official clue |
|---|---|---|
| City of Tulsa Utilities, 175 E. 2nd Street, Account ID + Customer ID | City of Tulsa utility billing | This article; use 311, 918-596-2100, or online utility account. |
| Tulsa County rural water district, RWD, HOA, apartment billing, or private utility billing company | Your district, landlord, HOA, or private billing provider | Check bill logo, remittance address, and account format. |
| Oklahoma Natural Gas or PSO | Gas/electric provider, not City water utility | ONG 800-664-5463; PSO 1-888-216-3523. |
Payment safety rule: match the account format, city/state, portal, and remittance information printed on your bill. Do not use random “pay utility bill” search ads if you are near a cutoff deadline.
Map: Tulsa City Hall Utility Payment Location
| Location | Address | Use for |
|---|---|---|
| City Hall cashier / Utility Customer Service | 175 E. 2nd Street, Tulsa, OK 74103 | In-person utility payment, billing help, service activation/transfer/shutoff, payment arrangements, dispute before cutoff. |
| Night depository | Plaza just west of City Hall entrance | After-hours check/money-order drop. Do not place cash. |
| Utility Billing Department | 175 E 2nd Street, Suite 1580, Tulsa OK 74103 | Courtesy Leak Credit written requests by mail. |
| TMUA | 175 East 2nd Street Suite 1400, Tulsa, OK 74103 | Water authority public involvement and meeting-related contact. |
Visit checklist: bring full utility bill, Account number, Customer ID, photo ID if needed, payment method, disconnect notice, lease/deed for service setup, and payment confirmation if already paid elsewhere.
Tulsa Water Utility FAQ
What is the Tulsa water utility bill pay login?
Use the official City of Tulsa Utilities page and open the Online Utility Account. You need your 6-digit Account number, 7-digit Customer ID, and name exactly as shown on your utility bill.
What is the City of Tulsa utility customer service phone number?
Inside Tulsa city limits, call 311. Outside Tulsa city limits, call 918-596-2100. You can also email Tulsa311@cityoftulsa.org.
What is the Tulsa utility payment phone number?
Phone payments are accepted through the IVR system at 918-596-9511.
Is there a fee to pay Tulsa utilities online?
The City’s utility payment page says there is no fee for paying online.
Where can I pay a Tulsa utility bill in person?
Pay at City Hall cashier windows located inside the 2nd Street entrance at 175 E. 2nd Street. Windows are open Monday-Friday, 8 AM-5 PM, and payment can be made with cash, check, or money order.
Where do I mail a Tulsa utility payment?
Mail utility payments to City of Tulsa Utilities, Tulsa, OK 74187-0003. Allow enough time because mailed payments can post slower than online or in-person payments.
What is the Tulsa waterline break phone number?
Call Water Dispatch at 918-596-9488 to report waterline breaks, leaks, or outages.
What is the Tulsa sewer overflow phone number?
Call 918-586-6999 to report sewer overflows.
How do I start water, sewer, and refuse service in Tulsa?
Use the Account Activation page, email Tulsa311@cityoftulsa.org, call 311 or 918-596-2100, or visit City Hall. You need name, phone, SSN, and service address. Do not include SSN in email.
How long does a transfer or shut-off request take?
The City says it normally takes 3 business days to transfer service or shut off service after submitting the request.
Can Tulsa customers get a payment arrangement?
Yes. Past-due balances can be spread across three equal monthly installments if eligible. Call 311 and use “Main Menu,” “Payments,” then “Payment Arrangements.”
What fees apply after a disconnection order?
If a disconnection order is generated, a $40 disconnection fee applies and reconnection is included. Same-day restoration after 4 PM can add a $15 after-hour fee.
How do I check for a water leak using my meter?
Make sure no water is being used inside or outside. If the long hand moves, you may have a large leak. If the triangular hand moves, you may have a small-flow leak.
Does Tulsa offer a water leak credit?
Tulsa has a Courtesy Credit Program for qualifying leak events. Private-line leaks must meet criteria, including usage of 200% or more of baseline and timely repair. Toilets, faucets, outside spigots, and many equipment/irrigation issues do not qualify.
What are Tulsa residential water and sewer rates?
The utility rates page lists residential water usage at $4.57 per 1,000 gallons plus meter fee, and single-family residential sewer at $10.82 per 1,000 gallons, using winter cap or current usage, whichever is less.
Where does Tulsa drinking water come from?
Tulsa drinking water comes from Lake Oologah, Lakes Spavinaw and Eucha, and emergency source Lake Hudson. Water is treated at Mohawk and A.B. Jewell treatment plants.
Who do I call for water quality questions?
Call Water Quality Assurance at 918-591-4378. For taste/color concerns or line breaks, call Water Distribution at 918-596-9488.
Is this the official City of Tulsa utility website?
No. This is an informational guide. Confirm live balance, payment status, fees, shutoff status, rates, emergency instructions, and service requests with the official City of Tulsa website or Customer Care.
30-Second Tulsa Utility Checklist
Pay/login: official Utilities page → Online Utility Account → 6-digit Account + 7-digit Customer ID + exact bill name.
Phone: Customer Care 311; outside Tulsa 918-596-2100; phone pay 918-596-9511.
Emergency: waterline breaks/leaks/outages 918-596-9488; sewer overflows 918-586-6999.
Past due: ask about 3-month arrangement, 211 assistance, $40 disconnection fee, and $15 after-4 PM restoration fee.
High bill: read meter, check leak hands, compare consumption, request leak credit only if qualifying repair event meets City rules.