Boynton Water Utilities Help: Pay, Log In, Call or Fix a Service Issue
Use this guide like a quick utility desk. Pick the action, confirm whether your bill is City of Boynton Beach or Palm Beach County Water Utilities, then use the correct official portal, phone number, address, form, or emergency route.
Fast Answer Board
| What you need | Official route | Prepare first | Do not miss |
|---|---|---|---|
| Pay City of Boynton Beach utility bill online | Bill2Pay My Account | Utility account details, service address, payment method, email. | Bill2Pay supports profile login, one-time payment, forgot username/password, and fee information. |
| Pay City bill by phone | 561-742-6000 or 561-742-6300 | Account number, card/bank info, amount due. | The City payment page lists 561-742-6000 for 24/7 pay by phone; the Online Payments page also lists 561-742-6300 for utility payment by phone. |
| Past-due City account | Call 561-742-6000 before paying | Bill, due date, past-due amount, payment proof. | City page says past-due accounts get a $10 late fee; after-midnight payments on the due date are past due. |
| Start City water service | Applications for Service | Application, lease/deed/corporate documents, valid driver license or ID, deposit. | City says 24-hour notice is required before activation after deposit is received. |
| Stop City water service | Call City Customer Relations | Disconnect date, forwarding address, landlord/new owner name if applicable. | City says notify at least 24 hours ahead; bills are produced monthly regardless of occupancy or water consumption. |
| Report water line, sewer line or stormwater issue | 561-742-6430 | Address, nearest cross street, issue type, time started, photos if safe. | Water Quality page lists 561-742-6430 for line breaks, sewer line breaks and stormwater issues. |
| You might be a Palm Beach County Water Utilities customer | PBCWUD Find Your Provider | Exact service address. | Do this before paying if you live in unincorporated Palm Beach County or your bill says PBCWUD. |
Wrong-portal warning: “Boynton water” search results can show both City of Boynton Beach Utilities and Palm Beach County Water Utilities. Pay only the provider named on your bill.
City of Boynton Beach or Palm Beach County Water Utilities?
This is the most important local search-intent issue. The word “Boynton” does not always mean the City utility.
City of Boynton Beach Utilities
- Your official City payment portal is Bill2Pay.
- City Utilities Department address: 124 E. Woolbright Rd., Boynton Beach, FL 33435.
- City Hall customer payment window: 100 E. Ocean Ave.
- City customer service phone: 561-742-6000.
- City Utilities serves Boynton Beach, neighboring municipalities and some unincorporated Palm Beach County areas.
Palm Beach County Water Utilities
- Use this if your bill says Palm Beach County Water Utilities Department or PBCWUD.
- Boynton Beach customer center: 9045 Jog Rd., Boynton Beach, FL 33472.
- Billing phone: 561-740-4600.
- Water emergency: 561-740-4600, option 1.
- Use the County “Find Your Provider” map if unsure.
Official City of Boynton Beach Utility Contacts
Utilities Department
Physical address:
124 E. Woolbright Rd.
Boynton Beach, FL 33435
Mailing address:
P.O. Box 310
Boynton Beach, FL 33425
Customer Service
Customer service: 561-742-6000
Utilities hours:
Monday-Friday
8:00 AM-4:30 PM
After-hours utility division: 561-742-6000
City Hall
City Hall:
100 E. Ocean Avenue
Boynton Beach, FL 33435
City phone: 561-742-6000
Use the Customer Service window for in-person utility payments during listed payment-window hours.
Official City utility links:
Bill Pay and Login: What to Click, What to Save
One-time payment
Bill2Pay offers “Make a one-time payment” from the account page.
Use if you do not want a profile.
Forgot login
Bill2Pay has forgot username and reset password options.
Use the email/username on your utility profile.
Convenience fee
Bill2Pay states credit card transactions have a convenience fee of $1.60 per $100.00.
It states ACH/eCheck has no fee.
Confirm the provider name on the bill
Look for “City of Boynton Beach” or “Palm Beach County Water Utilities Department.” This decides which portal to use.
Use the official payment route
For City accounts, use Bill2Pay for City of Boynton Beach. Do not pay through random directory/ad sites.
Choose profile or one-time payment
Create/login if you want account access. Use one-time payment if you only want to pay without saving a profile.
Check fee before submitting
Bill2Pay lists a credit-card convenience fee of $1.60 per $100.00 and no fee for ACH/eCheck. Fees can affect the total paid.
Save proof
Keep the confirmation number, payment amount, date/time, payment method, email receipt and screenshot.
Payment Methods: Online, Phone, Mail, In Person and Lockbox
| Method | Official City detail | Best for | Watch out |
|---|---|---|---|
| Online | Bill2Pay My Account | Fast online payment, login, one-time payment, username/password reset. | Credit card fee listed as $1.60 per $100.00; ACH/eCheck listed as no fee. |
| Phone | Pay-by-phone is listed 24/7 at 561-742-6000; Online Payments page also says utility billing phone pay at 561-742-6300. | Payment without using a browser or when login fails. | Ask for confirmation number and posting timing. |
| In person | City Hall Customer Service window, 100 E. Ocean Ave., Monday-Friday, 8:00 AM-4:00 PM. | Users who need in-person help or receipt. | Bring bill, ID, payment method and any notice. |
| After-hours lockbox | Depository lockbox outside City Hall, 100 E. Ocean Avenue. | After-hours check/money-order drop. | City says do not use cash in the lockbox. |
| City of Boynton Beach Customer Relations, P.O. Box 31803, Tampa, FL 33631-3803. | Regular bills with enough time before due date. | Return the bottom portion of the bill and include the account number on the check. | |
| Automatic bank draft | City offers automatic bank drafting service. | Recurring households that want fewer missed due dates. | Do not assume draft is active until confirmed on your bill/account. |
Past-due warning: City pages say failure to receive a bill does not prevent interruption, partial payment is not enough to resume service, and an account processed for shutoff can get a non-pay shutoff fee even if service is not disconnected.
Past Due, Late Fee, Shutoff or Reconnection
Late fee
The City payment page says any past-due account is assessed a $10 late fee and becomes delinquent.
Midnight rule
Payments made after midnight of the due date are considered past due.
Restore service
If disconnected, the entire amount due is required to reinstate service; a Field Visit Fee is assessed and additional deposit may be required.
| Situation | What to ask | What to have ready |
|---|---|---|
| Past-due notice | “What exact amount must be paid today to avoid interruption?” | Account number, service address, bill date, due date, notice copy. |
| Paid after midnight | “Did this count as past due, and is any fee now on the account?” | Confirmation number, timestamp, amount, payment method. |
| Water disconnected | “What full balance, field visit fee, deposit or after-hours fee is required to restore?” | Current balance, notice, payment method, phone number. |
| Need after-hours reconnection | “Will an After Hours Fee apply because it is after 4:00 PM, a weekend, or holiday?” | Service address, confirmation number after paying, best callback phone. |
Start, Stop or Change Boynton Beach Utility Service
Start service
- Completed application.
- Proof of authorization for property: lease, warranty deed or corporate documentation.
- Valid driver license or valid ID card.
- Deposit paid before activation.
- 24-hour notice required before water service activation.
Deposit amounts
- 3/4-inch or 5/8-inch meter: $100 deposit.
- 1-inch meter: $125 deposit.
- Deposit depends on meter size.
- After-hours turn-on can add an After Hours Turn On Fee.
Stop service
- Notify City at least 24 hours before requested disconnection date.
- Give forwarding address.
- Give landlord name if you rent.
- Give new owner name if property is being sold.
- Property owners remain responsible until sale, occupancy change or permanent disconnection.
| Service task | Exact City guidance | User action |
|---|---|---|
| Open account | Application + property authorization + valid ID required. | Use residential, commercial or multi-family application based on property type. |
| Activate after deposit | City says 24-hour notice is required before water service is activated. | Do not schedule movers/cleaners assuming same-day water unless City confirms. |
| New meter installation | City says new water service requiring meter installation normally takes 7 to 10 days and involves fees and on-site inspection. | Ask whether connection charges and capital facility charges apply. |
| Stop service | City requires at least 24 hours’ notice and forwarding details. | Call before closing, tenant move-out, or leaving the property unoccupied. |
| Away from property | City allows a temporary mailing address and meter locking option; field visit fee applies per visit to lock and reinstate. | Use this for snowbird/seasonal vacancy, not just forwarding mail with USPS. |
Official service links:
Water Quality, Boil Water, PFAS and Chlorine Questions
Water source
Boynton Beach Utilities says drinking water is pumped from the East Coast Surficial Aquifer through wells 50 to 250 feet deep.
Treatment plants
East Water Treatment Plant: up to 24 million gallons per day. West Water Treatment Plant: average 12 million gallons per day.
After-hours water issue
Use for line breaks, sewer line breaks, stormwater issues and after-hours water-quality help.
| Concern | Useful official detail | What to do |
|---|---|---|
| Water quality report | City water-quality page links the 2025 Water Quality Report and says Boynton Beach Utilities supplies drinking water for about 112,000 customers. | Review report first, then call 561-742-6400 for report/source-water assessment questions or 561-742-6964 for water-quality issues. |
| Boil water advisory | City boil-water FAQ says bring water to a full rolling boil for at least 1 minute, then let it cool. | Use boiled/cooled, bottled or properly disinfected water for drinking, food prep, ice, brushing teeth and washing produce during advisory. |
| Bleach disinfection when power is out | FAQ says add 8 drops, about 1/8 teaspoon, of plain unscented household bleach per gallon and let stand 30 minutes. | Repeat if cloudy. Use a covered clean container. |
| Chlorine smell/taste | City chlorine FAQ says chlorine maintenance uses free chlorine instead of chloramine, typically once or twice a year for three weeks. | Keep an open container of drinking water in the refrigerator for a few hours to let chlorine dissipate. |
| Dialysis, fish, amphibians | Chlorine/chloramine must be removed for dialysis use and can affect fish/amphibians. | Contact medical provider, dialysis provider, aquarium supplier or use appropriate filtration/dechlorination. |
| PFAS | City PFAS page says EPA has established nationwide drinking water standards and the City is prepared to comply. | Read City PFAS page and current water quality report; use EPA/CDC/ATSDR resources for health context. |
Official water quality links:
Water Meter Replacement and High Bill Clues
AMI project
The City began replacing about 23,000 water meters in October 2024 as part of Advanced Metering Infrastructure.
New meter type
The City says older AMI meters are being replaced with Sensus iPearl meters designed for accurate readings over a 15-year service life.
Billing impact
A bill can change after replacement because older meters may have been running slow and new meters measure more accurately.
| Question | City guidance | Action for customer |
|---|---|---|
| Will they enter my home? | City says meters are outside, usually in the right-of-way; installers do not need to enter your home. | If meter is behind locked fence/backyard, City says the property may be skipped and appointment needed. |
| How long is water off? | Water shutoff is approximately 30 minutes during replacement. | Plan around laundry, irrigation, showers and medical needs. |
| Who is the vendor? | City partnered with Vepo Solutions, LLC. Installers have car magnets and city-issued badge. | Ask to see badge; do not let anyone inside for meter replacement based on this project. |
| What happens after install? | Installer flushes line at outside hose spigot; notice left on door; City advises running water for one minute. | Run tap briefly, check pressure and check for leaks near outside meter/yard. |
| High bill after new meter? | City says older meters may lose accuracy as they age and the new meter may measure actual water use better. | Call Utility Customer Service at 561-742-6300, option 1, with bill dates and usage change. |
Service Area, City Limits and Nearby Districts
City service area
City Utilities provides drinking water and wastewater service in Boynton Beach, neighboring municipalities and some areas of unincorporated Palm Beach County.
Stormwater
The City provides stormwater services within City limits.
Garbage on bill
City utility bills may include water, sewer, garbage and stormwater charges.
| Local searcher | Likely issue | Best next step |
|---|---|---|
| Boynton Beach city resident | City utilities bill, trash/garbage line, stormwater, City Hall payment. | Use City Bill2Pay and City customer service at 561-742-6000. |
| Nearby municipality customer | May receive service through Boynton Beach Utilities or another local utility. | Check provider name on the bill before paying. |
| Unincorporated Palm Beach County near Boynton | Could be City Utilities or PBCWUD. | Use PBCWUD Find Your Provider map if unsure. |
| Bill says PBCWUD | Not City of Boynton Beach Bill2Pay. | Use pbcwater.com / PBCWUD eBilling and call 561-740-4600. |
| Water line / sewer septic line repair on property | Private-side repair may not be City responsibility. | City mentions optional Service Line Warranties partnership at 1-844-257-8795; compare terms before buying any plan. |
If Your Bill Is Palm Beach County Water Utilities
Boynton Beach Center
9045 Jog Rd.
Boynton Beach, FL 33472
Walk-in hours: Monday-Friday, 8:00 AM-5:00 PM.
PBCWUD phone
Billing: 561-740-4600
Call center: Monday-Friday, 7:30 AM-6:00 PM.
Emergency: 561-740-4600, option 1.
PBCWUD account setup
New residential customers can start by phone at 561-740-4600, option 4 if in PBCWUD service area.
Most new residential accounts require a $110 deposit and $35 activation fee.
| PBCWUD task | Official detail | Prepare |
|---|---|---|
| Register online | PBCWUD says registration takes less than 5 minutes and needs 10-digit account number plus 4-digit account ID. | Find both at the top of your PBCWUD bill. |
| Pay online | PBCWUD accepts MasterCard, Visa, Discover and American Express through eBilling. | Use official PBCWUD eBilling, not the City Bill2Pay portal. |
| Start new PBCWUD service | Call 561-740-4600, option 4; have checking account/routing number ready. PBC page says no credit card payments over the phone for this setup. | Correct property address, government photo ID, proof of residency such as deed/settlement/lease. |
| Emergency | Water emergency hotline is 24/7 at 561-740-4600, option 1. | Address, nearest cross street, type of emergency, safety details. |
Official PBCWUD links:
Emergency, Breaks, Sewer, Stormwater and Safety
City after-hours utility
Listed for Monday-Friday after 4:00 PM, weekends and holidays.
Breaks / sewer / stormwater
City Water Quality page lists this number for water line breaks, sewer line breaks and stormwater issues.
PBCWUD emergency
561-740-4600, option 1
Use only if your provider is Palm Beach County Water Utilities.
| Problem | What to say | Safety / proof |
|---|---|---|
| Water line break | “Water is flowing/bubbling at [address/cross street]. It started around [time].” | Do not stand in moving water or near sinkholes/pavement damage. |
| Sewer line break or backup | “Wastewater is backing up at [fixture/location]. Neighbors [are/are not] affected.” | Avoid contact; keep children/pets away; stop using water if backup worsens. |
| Stormwater issue | “Stormwater is flooding/blocking [street/drain/property location].” | Do not move drain covers or drive through floodwater. |
| Boil water notice | “Is my exact address under the notice, and has it been lifted?” | Use boiled/cooled, bottled or disinfected water until official lift notice. |
| Water taste/odor during chlorine maintenance | “Is the City in a chlorine maintenance period for my area?” | Refrigerate open container for a few hours; protect fish/aquariums and dialysis users. |
Trash, Garbage, Stormwater and Why It May Be on the Utility Bill
Monthly city utility bill
City bill information says the monthly bill may include water, sewer, garbage and stormwater.
City limits garbage
The City says it provides waste removal services to residents living within city limits.
Outside City limits
If City water serves you but you live outside City limits, the garbage page says to call Solid Waste Authority at 561-640-4000 about refuse/recycling.
Map, Office Addresses and Payment Locations
Use the map for the City Utilities Department at 124 E. Woolbright Rd. City Hall payment options are at 100 E. Ocean Ave.
| Location | Address | Use for |
|---|---|---|
| City Utilities Department | 124 E. Woolbright Rd., Boynton Beach, FL 33435 | Utilities Department physical address and map location. |
| City Hall | 100 E. Ocean Avenue, Boynton Beach, FL 33435 | Customer Service window, in-person payment, outside depository lockbox, City contact. |
| City Customer Relations mail payment | P.O. Box 31803, Tampa, FL 33631-3803 | Mail utility bill payments; include bill stub and account number. |
| City Utilities mailing address | P.O. Box 310, Boynton Beach, FL 33425 | Utilities Department mailing/correspondence address. |
| PBCWUD Boynton Beach Customer Service Center | 9045 Jog Rd., Boynton Beach, FL 33472 | Palm Beach County Water Utilities customer center, not City Bill2Pay. |
| PBCWUD Belle Glade Customer Service Center | 2976 State Road 15, Belle Glade, FL 33430 | PBCWUD western customer service center. |
Boynton Water Utilities FAQ
What is the City of Boynton Beach Utilities phone number?
Call 561-742-6000 for City customer service and after-hours utility division routing. The City online payment page also lists 561-742-6300 for utility payment by phone.
Where do I log in to pay a Boynton Beach water bill?
City of Boynton Beach utility bill login is through Bill2Pay at mypayments.bill2pay.com/client/boynton. The page supports profile login, one-time payment, username/password recovery and fee information.
What is the official City utility office address?
The City Utilities Department physical address is 124 E. Woolbright Rd., Boynton Beach, FL 33435. City Hall is at 100 E. Ocean Avenue, Boynton Beach, FL 33435.
Can I pay in person?
Yes. The City lists in-person payments inside City Hall at the Customer Service window, 100 E. Ocean Ave., Monday-Friday, 8:00 AM-4:00 PM.
Can I use the City Hall lockbox after hours?
Yes. The City lists a depository lockbox outside City Hall at 100 E. Ocean Avenue for after-hour payments. Do not use cash in the lockbox.
What is the late fee for a past-due City utility account?
The City payment page says any account that becomes past due is assessed a $10 late fee and considered delinquent. Payments after midnight of the due date are considered past due.
What do I need to start City water service?
You need a completed application, proof of authorization for the property such as lease, warranty deed or corporate documentation, and a valid driver license or valid ID. City guidance says 24-hour notice is required before water service activation after the deposit is received.
How much is the City water service deposit?
The City says most residences and businesses with 3/4-inch or 5/8-inch meters have a $100 deposit, while 1-inch meters have a $125 deposit. Deposit depends on meter size.
How do I stop City water service?
Notify the City at least 24 hours before the requested disconnection date. Provide a forwarding address, landlord name if renting, or new owner name if the property is being sold.
Who do I call for water line breaks, sewer line breaks or stormwater issues?
The City Water Quality page lists 561-742-6430 to report water line breaks, sewer line breaks and stormwater issues.
What is the City water quality phone number?
The City Water Quality page lists Water Quality at 561-742-6964. It also lists 561-742-6400 for questions about the 2025 Water Quality Report or source water assessment.
What should I do during a boil water advisory?
City FAQ says boiling is the best treatment: bring water to a full rolling boil for at least 1 minute and let it cool. Use boiled, bottled or properly disinfected water until the advisory is lifted.
Why does my water smell like chlorine?
The City says chlorine maintenance temporarily uses free chlorine instead of chloramine, typically once or twice a year for three weeks. Some customers may notice taste or smell changes.
Why did my bill change after a new water meter?
The City says older meters can lose accuracy as they age. New Sensus iPearl meters may measure usage more accurately, so a higher bill after replacement can reflect actual usage or possible leaks.
How do I know if I am a Palm Beach County Water Utilities customer instead?
Check the provider name on your bill. If it says PBCWUD or Palm Beach County Water Utilities Department, use pbcwater.com/eBilling and call 561-740-4600. PBCWUD also provides a Find Your Provider map for uncertain addresses.
Is this the official Boynton Beach Utilities website?
No. This is an informational guide. Confirm live balance, shutoff status, fees, payment posting, notices, emergencies and service changes with the official City of Boynton Beach Utilities or Palm Beach County Water Utilities website.
30-Second Boynton Utility Checklist
Before paying: confirm provider name on bill: City of Boynton Beach or PBCWUD.
City login: Bill2Pay at mypayments.bill2pay.com/client/boynton.
City phone: 561-742-6000; payment page also lists 561-742-6300 for utility pay by phone.
City emergency/after-hours: 561-742-6000; water/sewer/storm line issues: 561-742-6430.
City office: Utilities Department 124 E. Woolbright Rd.; City Hall payment window 100 E. Ocean Ave.
PBCWUD: Boynton Beach center 9045 Jog Rd.; billing 561-740-4600; emergency option 1.